Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have scheduled a mounting TV service for the first window available being from 9am-1pm. I get notified the same day actually the same morning 5 minutes or so after 9am that my technician cannot make it and that my appointment was in other words cancelled. I dont understand how that is professional at all when there is more than one technician available to say that no one can come. There is a window of 4 hours and no one is available is ridiculous!! I called customer service to reschedule for same day next available window and no one had reached out to me about anyone coming so I called again and expressed that i have not received any notification here we are 2 hours into the next window still no one, more like 2 and half hours in come to find out no one is available and she claims that technicians were notified within a 100 miles radius from my apartment. I was explaining to her that I have stuff I put on hold for the service and she rudely cuts me off and tells me to pick the next available window for the next day. I work in customer service as well and everyone knows the customer is always right so why ask me something to then cut me off she was very disrespectful!! I do no recommend this company to anyone!!

  Business Response

  Date: 07/17/2025

  Thank you for sharing your concerns. We understand the frustration caused by the same-day cancellation and communication delays regarding technician availability. While this is not the experience we aim to deliver, we want to confirm that the service was ultimately completed following the rescheduling.

  
  We recognize that delays and last-minute changes are inconvenient, especially when you've adjusted your schedule to accommodate an appointment. We are actively working to improve technician availability and response times in areas where coverage may be limited, as well as ensuring a better customer service experience during these situations.

  
  We consider this matter resolved, but if the customer has any further concerns, they are welcome to reach out to our support team directly.

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled HelloTech to come out on June 5th. I received an email that they were unable to make the appointment and that I needed to reschedule. I did that and on June 5th the tech showed up anyway. The tech was extremely nice. However, he showed up for an appointment that was already rescheduled so I wasn't expecting him. Then, once he started the installation process for my doorbell and thermostat, he didn't know what he was doing. He said both my products (a doorbell and a thermostat) were basically defunct. He had to watch ******* videos to troubleshoot and/or I had to help him figure things out. He was not prepared for the job and potential complexities. He had never installed a transformer for the doorbell and I wasn't sure if it wasn't broken or not. He did not know how to check it, but just replaced it. Then, he didn't know about the c-wire for the thermostat. I had to teach him about that. Nothing was installed and he had to put the original equipment back in place and I had to hire someone else to complete the job, which at least was at a lower rate. I shouldn't have had to pay for this botched installation.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Weve reviewed the details of the appointment and understand the concerns regarding the service experience.

  
  In resolution, a full refund of $216.32 was initiated on July 3, 2025. This amount was processed back to the card on file and should reflect in the customers account within 5-10 business days, depending on their bank.

  
  Additionally, we are actively working on improving technician training and knowledge to ensure they are fully prepared for a wider range of installations.

  
  We consider this matter resolved, but if the customer has any further questions, they are welcome to contact our support team directly.

  
  

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uneven , uncentered wall mount for tv

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. The customer reported concerns about the TV being mounted unevenly and off-center. In response, we attempted to resolve the issue by scheduling a follow-up visit. Unfortunately, one of the follow-up appointments was canceled, and we were unable to successfully complete the second.
  To resolve the matter, we have processed a full refund of $201.86. We consider this case closed but remain available should the customer have any additional questions or concerns.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** *******

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had clicked on a special service from American Home Shield for a smart thermostat installation. They sent a contractor out from home tech who said I didnt have the air off, I thought I did but I didnt and blew a fuse in the air conditioner. He said they wont let me fix it and to file a damage report. I did as soon as I received an email to file. I have a daughter with epilepsy and escalated to the company the air needed to be fixed. This was on Monday, 6/16. It is now early Wednesday Morning and I still do not have air, 2 technicians from home tec and another technician from American home warranty. It is still not working and I have to now go through a company to fix the damage that was done and turn my air back on.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention and for sharing the urgency of your situation. We understand how critical it is to have a working A/C system, especially when health and safety are involved.

  We want to acknowledge that the damage to your A/C wiring and blown fuse may have occurred during the thermostat installation process. A damage claim was submitted and fully investigated on our end and we have since issued reimbursement for the related repairs. Although, each case is different, we're resolving this issue internally to make sure all of our technicians are fully equipped moving forward.

  We sincerely hope your system is now fully operational and that your family is safe and comfortable. If you have any further questions or need additional assistance, please dont hesitate to contact our support team.

  
  

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company by the name of hello tech a door company for security is horrible PERIODDDD. There a 3rd party company for ******* regarding security whether it's for security ring doorbell or security I told ******* there 3rd party company as far as security is a joke they need to find another company

  Business Response

  Date: 07/01/2025

  We're sorry to hear that your recent experience didnt meet your expectations. We take customer concerns seriously and strive to provide the highest level of service at all times. We welcome the opportunity to learn more about your experience so we can better understand where improvements may be needed. Our customer service team is available daily from 7 AM to 9 PM and would be happy to speak with you directly at **************. If you have not yet completed our customer satisfaction survey, we encourage you to do so. Your feedback plays an important role in helping us identify areas for continued improvement. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a credit for a service to mount my TV, made appointment for Tuesday 5/6, was rescheduled by technician. Wednesday the technician didnt show up again and was rescheduled to Thursday, just notified that it is once again rescheduled, to a time I didnt consent to and will not be available for. When told ** *** they wouldnt change appointment. Very unprofessional and deceptive practices.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. We understand the frustration caused by the rescheduling and want to clarify that while this is not the standard of service we aim to provide, technicians do have the ability to cancel or reschedule appointments based on their availability.

  
  We are actively working to improve coverage in areas where technician shortages can lead to scheduling challenges. In this case, we were able to dispatch a technician, and the TV mounting service was successfully completed on May 11, 2025.

  
  We consider this matter resolved, but if the customer has any additional concerns, they are welcome to reach out to our support team.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had a tech(******* *.)install a ring camera on July of 2023 and I am just now realizing that Ive been getting charged $5.40 monthly since that date. I dont recall ever signing up for such services or membership. Just recently Ive been getting text messages from HelloTech providing information on my auto payments, and that certainly raised a red flag. I started looking into my bank account statements and lo and behold Ive been getting charged this whole time. Also, Im seeing other people complain of this same incident online and now I cant help but to think there is something fishy going on.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Our records show that the membership was canceled on July 6, 2025. While customers authorize the membership during checkout by selecting the discounted member pricing and agreeing to the membership terms, we understand the concern.

  
  In good faith, weve refunded the membership payments made from January 2025 to July 2025, totaling $37.80. This refund has been issued to the card on file and should reflect in the customers account within 5-10 business days, depending on their bank.

  
  If the customer has any further questions or concerns, they are welcome to contact us directly.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved to my new apartment and had HelloTech install a TV for me on February 23. I didn't have my power cable unpacked so we couldn't test it. The next day I tested it and the TV had been damaged completely. I've been constantly contacting them for my damage claim for 50 days now. They have blown me off every time I've contacted them and have never contacted me back. Every time they say I WILL be contacted within ***** hours. I wait a week or more each time and never hear anything.I hope no one ever uses them. PLEASE HEED MY WARNING.

  Business Response

  Date: 04/29/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we believe that, for some reason, we were not receiving your claim when switching our customer contact manager. We also see that someone from the damage claim department was able to determine your reimbursement method for replacing the TV. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was scheduled for an appointment on 04-14-2025 between 4pm and 8pm, I received a call that they could do it early I said that I couldn't be there at the earlier time tech said they will be there around 6pm but he had to push the billing through because it has to be in by three to get paid then tech never showed but billing was pushed through so ******* got charge for a service that was never performed

  Business Response

  Date: 04/22/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the Tv was not mounted and sent a refund request to partner relations. Since the purchase was not made on our platform, we are unable to process a refund in the traditional manner and have reached out for the necessary information.

  Please respond to the email we sent to get the refund processed.

  Kind regards,

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired HelloTech for TV mounting more than a year ago. They provided the service and were paid for mounting a tv. Later the company put me on monthly subscription without my consent and kept charging me $20 per for more than a year ago I just found out after my retirement when I had sometime. When I asked the company to give me a proof when I subscribed or gave a consent in writing they failed to respond and gave me two months refund. This was a scam. Also the the whole internet is full of complaints with rating hovering around 1.5.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Customers who book with ********************** have the option to select a membership price during checkout, which provides a discounted rate on services. Before completing the order, customers are instructed to review the membership authorization, which outlines the monthly subscription details and associated benefits.

  
  Our records show that the membership was canceled by the customer on July 11, 2024. We have since processed a total refund of $199.90 back to the card on file for those membership payments. Depending on the bank, the refund should reflect in the customers account within 5-10 business days.

  
  Our system also allows us to refund the difference of any unused subscription discounts that would have applied with the membership. We believe this fully resolves the concern, but if the customer has any additional questions, they are welcome to contact us directly.