ComplaintsforHelloTech

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction 4/16/23 $70 via ************ *********** mounting Service never completed. Company constantly canceled our set appointments. They did not reach out the first time until after I reached out to them when their technician was a no show. I believe the company is scamming people.

  Business response

  05/14/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, it appears that the order was complete and the ** was installed properly. We have emailed you to get more information about this but have not heard back.
  
  Please respond to the email, as we would love to assist in getting this resolved.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made an appointment for them to come out and fix an issue. About an hour after I made the appointment - we resolved the issue. I cancelled appointment and was charged $50. I was never informed that was a cancellation fee. If there was I would not have made the appointment. Plus the cancellation fee is more than 50% of the charge. They should have told me over the phone about the fee.

  Business response

  05/02/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have refunded the cancellation fee as we have confirmed that the order was canceled within 2 hours. 
  
  Should you have any questions, please feel free to contact us at **********************************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Hello Tech a couple of days ago, and asked if they install security cameras, the man on the other line told me they did. I explained to him about the installation and ask for the cost. After all was discussed, the was the end of the call. On Sunday, April 14, 2024 I received a call from Hello Tech regarding my appointment and how many cameras were to be installed. I explained to the woman (with an attitude) that I had informed to the man on the other line who i was talking with about how many cameras are supposed to be installed. But then, she hung up on me for no reason. I tried to contact Hello Tech again and I was put on hold for a very long time, I called again and the same thing happened. Hello Tech immediately after I had a conversation with the man on the other line tried to charge my credit card. The amount is on pending, however, I am not able to communicate and ask them to cancelled my appointment. This is just another example of a scam, and rude people.

  Business response

  04/26/2024

  First, we apologize for your experience with HelloTech thus far. After reviewing your account and the communication, we found that our staff handled the call professionally. However, we will take this feedback and give them pointers on how to improve. 
  
  Also, your card was not charged. What you may have noticed was the preauthorization hold. Holding the funds ensures that our technicians can be paid upon service completion. As it stands now, the order was canceled, and the hold should have been lifted.
  
  Should you have any questions, please get in touch with us at **********************************.
  
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company HelloTech has been fraudulently charging my credit card for 8 months. They said they would stop and reverse only 2 charges. However, I do not believe or trust them. I contacted them for a ring tech service. Then I decided based on them not being ring authorized dealer nor doing background checks. I decided to cancel before (any) service was conducted.Yet, they kept my credit card information and started monthly billing charges without my knowledge. Now they are making false representations that I agreed to their membership. Very deceptive shady group. They know, they are charging my card despite never conducting not one service.

  Business response

  04/10/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order was self-booked and the membership was self-initiated. I tried to refund the membership, as you had not used our services or received any membership discounts, but I was unable to as you started a dispute on the remaining membership charges. Please reach out to us at ********************************** if they decide in our favor to have the remaining charges refunded. 
  
  Should you have any questions, please feel free to contact us at **********************************.
  
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ** was mounted crooked. The mount itself the only way to correct it would be a charge to myself because the amount the ** would have to be taken down. Then the ************* would have to be repaired at my cost from the apartment complex that I live with wait until it dries remount the mount and then reinstall the **. Im not willing to go through all of that. I think it is absolutely ridiculous. I started complaining because I had more than one ** that was installed Three total **s within 2 1/2 months. I started making a call the tech that installed the second ** was the one that stated and confirmed that it was crooked helped me take pictures with his leveler I uploaded those pictures I responded to several emails they kept asking me the same things over and over at which point now they offered about $40 now its gone up to. About $60. I have told them that none of those offers are acceptable. I want the full refund they have put me through so much they then tried to say that I didnt make a complaint until ******* which is incorrect. They have all of the documentation of all of the dates that I called ******* was when they sent me another email asking for the pictures ******* was not the first complaint. I actually called with the technician installing the second ** because he was the one that is Assisted me with taking the pictures with the leveler to show that it was crooked and the court cover was crooked. Im not gonna continue to go back-and-forth with these people I do not want them back in my home I gave them three **s worth of business not OK with the way they have handled the situation and I want a full refund as soon as possible. They are very rude. They are very unprofessional and this is an a bargaining tool of the highest bitter until I give him.

  Business response

  04/10/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the ** was crooked, which is never how we would want to leave an impression on a customer. Your order has been refunded. Please allow 5 - ******************************************** your account.
  
  Should you have any questions, please do not hesitate to contact us at ***********************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  November 2023, A service tech from Hello Tech came out to help install a TV. Hello Tech used our credit card to sign us up for a yearly contract with a monthly subscription of $20, which we did not authorize. When we disputed the charges today and asked them to cancel, they claimed that we had thirty days to cancel the subscription and that thirty days had expired. We have no information from them regarding the **** cancellation policy - nothing other that we needed the tech to come out ONE time for the $69 we paid. We would like to cancel effective immediately and have a refund of the unauthorized charges to our account.

  Business response

  03/23/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the order and membership were self-booked. We have initiated a refund of $39.95 to your card issuer. This is the difference between what you received in membership discounts and what you paid in membership fees. Please allow 5 - ******************************************** your account. 
  
  Should you have any questions, please feel free to contact us at **********************************.
  
  

  Customer response

  03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The job was not finished on 01/24 as requested. Antwn showed up late and said he would be out the following Sunday. To add insult to injury, he then charged me more money. He was nice..almost slick. I just went along with it all like an idiot. The following Sunday was a no-show. I called your office and was quite unhappy because I didn't live in this house yet and had to make a special trip to meet him here. A supervisor (I think) returned my call and scheduled a time for the following Wednesday. I came here (another special trip) the following Wednesday and experienced another no-show. I now have a hole in my wall in the basement and wires hanging. Nothing..absolutely nothing was completed. Only damage has been done. I need my money back. All of it.I now live in this house and have to run an ethernet cable up my stairs to the home office. No, I don't have a nice Ethernet **** to plug into. Although, that was the job. I now have to have to hire someone to fix the damage done and actually do the job.

  Business response

  03/15/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the refund process started on March 13, 2023. While we know this does not fix what happened, we have addressed the issue with ************** appropriately.

  Should you have any questions, please feel free to contact us at **********************************. 

• Initial Complaint

  03/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed on my monthly First Premiere Credit card statement a $4.99 charge. I did not do any business with this company and did not agree to a monthly subscription charge to this company. This has been happening on a monthly basis from as far back as before August of 2023. I would like a refund of the money charged and the charges to be stopped.

  Business response

  03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. We tried retrieving your account to look further into this matter for you, but we need help locating it using the provided phone number and email. 

  Please reach out to us at ********************************** for further assistance with this matter so that we may get it resolved. 

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called on Wednesday Feb 28, 2024 to schedule the appointment. The first lady I talked to said that I should have an appointment the next day. However, it didn't get confirmed for March 1 at 9 am, so then it was 9:30 on March 1st and not a word from anyone so I called. They said they could reach the technician. Then said they would get back to me. They sent me an email and text around 10am ( and hour after my appt) that the technician wasn't available and to select different dates. I called them and let them know they need to come today. They said, "okay and would get back to me in an hour". I waited until 2pm and called them. They said "they still had nothing yet and to be patient". I waited again till around 5 pm and still nothing, so I called again. They asked if they could push me out till tomorrow. This was highly inconvenient and has been unprofessional. I asked what they where going to take off for the service since I also took off work. $20 bucks is all they would do and broke down what that covered. That definitely would not be sufficient to anyone. Then after that I get an email I need to select a different time and all they could do for me is Monday the 4th at 1pm. I called back and they still were saying all they could do was Monday and take off $20 dollars. The slogan on the website for this company says same day call same day installation, that statement alone is false advertisement. This is no way shape or form how ANY company should be ran. Plus one of the customer service representatives was very rude as if this was my fault for their incompetence. My entire experience has been by far the worst experience I've had dealing with any service provider in all my years of living!!!

  Business response

  03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the service was not completed. Unfortunately, due to tech availability, some areas are more challenging than others to provide service for. While we would have loved to assist you with your tech needs, we understand that you may have changed your mind about utilizing our services if you were able to get someone out to you at your desired time. 

  Regarding the refund, you were never charged since the service still needs to be completed. What you may have noticed on your account was the preauthorization hold. This hold ensures that technicians can be paid once the order is complete. Under circumstances where the service is incomplete, the system will automatically lift the hold. 

  Please check your account for your records.

  Should you have any questions, please do not hesitate to contact us at **********************************.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I scheduled a HelloTech technician to remount 3 TVs, 2 soundbars, and 1 small floating shelf for 02.28.2024. Total charges due upon completion was $444.40. The technician stated he could not do the job due to metal studs and other issues with the walls. I said fine, I will reach out to ****.com. The technician cancelled the order. I received confirmation there would not be a charge. Now there is debit of $444.40 pending on my bank account. I also discovered I was charged an additional $25 for rescheduling. I did not send a request to reschedule. I was at home and available.I had 2 missed calls from the technician. At the time I did not recognize the number. Usually HelloTech technicians send text messages directly from their phones. I received an auto-generated messaged from HelloTech stating my appointment was rescheduled for 12:00 PM CT. I assumed the technician was running behind. At 12:00 PM CT, I called the unknown number thinking it might be the technician. I did not get an answer but he called back in 5 minutes and stated he had just arrived.On 02.29.2024, I was checking my bank account for a non-related reason and I discovered I had charges debited and pending. So I contacted an agent via chat. I asked the agent to reverse the charges. I explained the job was unserviceable and I did not request the reschedule. The agent stated it could take 5 - 10 days for the pending charges to be removed from my account. The request to reverse the rescheduling fee of $25 would be escalated and a decision would be made in 24 - 48 hours.I am requesting the $25 charge for rescheduling be reversed and the payment for $444.40 be cancelled immediately. My bank does not take 5 - 10 days to update my account. The charges never should have posted on my bank account because ********************** did not complete the job and I did not reschedule.HelloTech is locking up $469.40 of my funds for services not provided. This is beyond inconvenient during an inflationary economy.

  Business response

  03/12/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the service was not completed, and you were charged a $25 reschedule. However, the fee has since been refunded to the card on file. Regarding the charge for $444.40, this is just the preauthorization hold. The hold automatically gets lifted when an order is marked as incomplete. 

  Please check your account for your records, as the reversal should have occurred.

  If you have any more questions, please do not hesitate to contact us at **********************************.

  Customer response

  03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩