Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company by the name of hello tech a door company for security is horrible PERIODDDD. There a 3rd party company for ******* regarding security whether it's for security ring doorbell or security I told ******* there 3rd party company as far as security is a joke they need to find another company

  Business Response

  Date: 07/01/2025

  We're sorry to hear that your recent experience didnt meet your expectations. We take customer concerns seriously and strive to provide the highest level of service at all times. We welcome the opportunity to learn more about your experience so we can better understand where improvements may be needed. Our customer service team is available daily from 7 AM to 9 PM and would be happy to speak with you directly at **************. If you have not yet completed our customer satisfaction survey, we encourage you to do so. Your feedback plays an important role in helping us identify areas for continued improvement. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a credit for a service to mount my TV, made appointment for Tuesday 5/6, was rescheduled by technician. Wednesday the technician didnt show up again and was rescheduled to Thursday, just notified that it is once again rescheduled, to a time I didnt consent to and will not be available for. When told ** *** they wouldnt change appointment. Very unprofessional and deceptive practices.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. We understand the frustration caused by the rescheduling and want to clarify that while this is not the standard of service we aim to provide, technicians do have the ability to cancel or reschedule appointments based on their availability.

  
  We are actively working to improve coverage in areas where technician shortages can lead to scheduling challenges. In this case, we were able to dispatch a technician, and the TV mounting service was successfully completed on May 11, 2025.

  
  We consider this matter resolved, but if the customer has any additional concerns, they are welcome to reach out to our support team.

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I had a tech(******* *.)install a ring camera on July of 2023 and I am just now realizing that Ive been getting charged $5.40 monthly since that date. I dont recall ever signing up for such services or membership. Just recently Ive been getting text messages from HelloTech providing information on my auto payments, and that certainly raised a red flag. I started looking into my bank account statements and lo and behold Ive been getting charged this whole time. Also, Im seeing other people complain of this same incident online and now I cant help but to think there is something fishy going on.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Our records show that the membership was canceled on July 6, 2025. While customers authorize the membership during checkout by selecting the discounted member pricing and agreeing to the membership terms, we understand the concern.

  
  In good faith, weve refunded the membership payments made from January 2025 to July 2025, totaling $37.80. This refund has been issued to the card on file and should reflect in the customers account within 5-10 business days, depending on their bank.

  
  If the customer has any further questions or concerns, they are welcome to contact us directly.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved to my new apartment and had HelloTech install a TV for me on February 23. I didn't have my power cable unpacked so we couldn't test it. The next day I tested it and the TV had been damaged completely. I've been constantly contacting them for my damage claim for 50 days now. They have blown me off every time I've contacted them and have never contacted me back. Every time they say I WILL be contacted within ***** hours. I wait a week or more each time and never hear anything.I hope no one ever uses them. PLEASE HEED MY WARNING.

  Business Response

  Date: 04/29/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we believe that, for some reason, we were not receiving your claim when switching our customer contact manager. We also see that someone from the damage claim department was able to determine your reimbursement method for replacing the TV. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was scheduled for an appointment on 04-14-2025 between 4pm and 8pm, I received a call that they could do it early I said that I couldn't be there at the earlier time tech said they will be there around 6pm but he had to push the billing through because it has to be in by three to get paid then tech never showed but billing was pushed through so ******* got charge for a service that was never performed

  Business Response

  Date: 04/22/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the Tv was not mounted and sent a refund request to partner relations. Since the purchase was not made on our platform, we are unable to process a refund in the traditional manner and have reached out for the necessary information.

  Please respond to the email we sent to get the refund processed.

  Kind regards,

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired HelloTech for TV mounting more than a year ago. They provided the service and were paid for mounting a tv. Later the company put me on monthly subscription without my consent and kept charging me $20 per for more than a year ago I just found out after my retirement when I had sometime. When I asked the company to give me a proof when I subscribed or gave a consent in writing they failed to respond and gave me two months refund. This was a scam. Also the the whole internet is full of complaints with rating hovering around 1.5.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention. Customers who book with ********************** have the option to select a membership price during checkout, which provides a discounted rate on services. Before completing the order, customers are instructed to review the membership authorization, which outlines the monthly subscription details and associated benefits.

  
  Our records show that the membership was canceled by the customer on July 11, 2024. We have since processed a total refund of $199.90 back to the card on file for those membership payments. Depending on the bank, the refund should reflect in the customers account within 5-10 business days.

  
  Our system also allows us to refund the difference of any unused subscription discounts that would have applied with the membership. We believe this fully resolves the concern, but if the customer has any additional questions, they are welcome to contact us directly.

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to dispute the business's claim that they won't charge until services are complete. I was charged today (4/6/25) for a service scheduled for tomorrow (4/7/25). My account was overdrawn with a pending charge for the total I was going to pay tomorrow (when I would have the money), after services were finished (advertised loudly on their site). I called customer support, which was very unhelpful; the help center employee just cancelled the scheduled service, but I am yet to receive a reimbursement for the money they put a hold on in my account. I just would prefer they didn't advertise that I wouldn't have to pay until services are rendered, when they're just going to charge it beforehand anyway. I now have overdraft fees to handle with my bank for services I did not receive, and $160+ less in my account - now I cannot eat or feed my animal until tomorrow.

  Business Response

  Date: 04/08/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that you werent charged for the services. What you noticed on your account was the pre-authorization hold. This hold is placed on the funds to ensure our technicians will be paid at the time of service completion. Since the service was canceled, the hold will be released, and funds are typically made available after 3 days.
  
  Should you have any questions, please feel free to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very misleading terms of service. When I tried to cancel membership I cant get an answer on the phone and the chat support just tells me sorry and that they cant alter anything regarding membership which seems oddly convenient since that is my only request.

  Business Response

  Date: 04/02/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you self-booked the order and self-initiated the membership. Since your membership fees have covered the amount of membership discounts, we have canceled your membership.
  

  Should you have any questions, please feel free to contact us at ************************************************************.
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Hello Tech and they sent a tech out to our home. He did not complete the items we needed done, but Hello Tech charged for the uncompleted items. We are getting NO WHERE with customer service. Our next step is to dispute the Credit Charges. We are very unhappy with Hello Tech

  Business Response

  Date: 03/26/2025

  We do apologize. We tried pulling up your account to look into this matter for you, but we could not locate you. Usually, this means that a different email, number, and name was used for the account. Please reach out to us via the established account or tell us the account connected to your order as soon as possible through our platform to keep your account information secure. You may also contact us at ********************************** if you have any additional questions or concerns.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never joined Hello Tech and I was charged for 5 months 11/24 to 3.25

  Business Response

  Date: 03/21/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you self-booked your order. Regarding the $4.99 monthly charge billed to your account, this is one of our monthly membership plans designed to provide our customers with more value so we can be their go-to for their tech issues. Since you have not used our services and did not take advantage of our membership discounts, we have canceled your membership and refunded all associated fees. 
  
  Should you have any questions, please do not hesitate to contact us at ************************************************************.