Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HelloTech has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a window of **** for the tech. At 12:30 a cancellation text came. I called and extended the time to 2 pm. Nobody ever showed up. The service *****. It's plain rude for me to wait hours for some a****** not to show up.

  Business Response

  Date: 12/27/2022

  First, I would like to apologize for your experience with HelloTech thus far. After reviewing your account, I do see that the technician did not arrive in the appointment window and that the appointment was ultimately canceled. We have addressed this issue with our staff appropriately and will continue to work to improve our customer service.
  
  Regarding your desired outcome of a refund. I checked your account, and the card on file was not charged. What you saw on the account was the pre-authorization hold. This is placed on the account prior to the service and is only charged once the service is completed. Being that the service was not completed, your card was not charged.
  
  If you need any more help, please do not hesitate to reach out to us at **********************************.
  

  Customer Answer

  Date: 01/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The whole experience was a vast disappointment. I wasted hours of my valuable time sitting around for nothing. Rude customer service. Impossible to speak to someone who actually knows what's going on. **************** appeared to be overseas.

  Business Response

  Date: 01/13/2023

  Thank you for your valuable feedback. As a company who is always striving to better serve our customers we will continue to work to create a more enjoyable seamless experience no matter what facet of our business a customer is going through.

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Company wasted my time, had lame non-excuse excuses and basically stole my valuable time by making me wait for nothing. They ****.

• Initial Complaint

  Date:12/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $300 for hosting fees for two websites -************************************ We have been unable to approve web design / hosting for a 3rd website - ************************* and we have expressed an interest to terminate the services of the company. Since this notice, the company has refused to provide administrator access for **************************************
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 8, 2022/12/30) */
  Hello,
  
  We would like to respectfully inform you that we are not the company you were hoping to leave a review for. We do not offer hosting products or services or anything related. We'd like to encourage you to check your records to see what company you contracted in hopes that you can reach a resolution with them.
  
  Kind regards,

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an Order to have a TV mount put on my wall December 2nd. A technician was assigned that same day. 10 minutes before the appointment he canceled the appointment. The same technician did this 3 separate times. I made a phone call to HelloTech and they apologized over and over and assigned a new technician and asked if I could open my availability, I did. I open my availability to any time. My new technician then did the same thing. Today was my third technician and another cancellation. Instead of calling again I just canceled the order. As soon as I canceled they charged me $99. I had to call support again and they apologized and apologized. I want my $99 dollars back! I wish I could charge them $99 for every cancellation of this order I would have almost $700. They said they had to take this to their supervisor, I was told to check my emails and texts for a refund.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 5, 2022/12/22) */
  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we do see that there were issues with getting the appointment completed. We have addressed these issues with our staff to meet the expectations set.
  
  Being that the service was not completed, we have issued a refund for the service. Please note that it may take 5 - 10 business days to reflect back in your account.
  
  Should you have any questions, please do not hesitate to contact us at **********************

• Initial Complaint

  Date:12/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a smart thermostat installation. On the day of the appointment, the technician did not complete the installation. He stated he needed a part and never returned. I contacted support, and I was told a new technician would be dispatched. For more than 24 hours with no heat, a technician was never dispatched.

  Business Response

  Date: 12/27/2022

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, I see that there were some issues completing your service. Ultimately, you filed a damage claim which was resolved by our damage claim department restoring everything to its normal order.
  
  Should you have any questions, please do not hesitate to reach out to us at **********************************.
  
  

  Customer Answer

  Date: 01/02/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  On December 12th a damage claim was submitted. I was informed it would take 5 business days to receive payment. On December 20th I sent a follow up email and I was informed payment was issued which it was not. On December 29th I was told the policy change to 1-2 weeks for reimbursement. I replied that 2 weeks had passed no response.
  See Attachment/File: Gmail - Damage claim - ******

  Business Response

  Date: 01/13/2023

  After reviewing your account, we do see that the reimbursement was processed. If you have not received it by now, please reach out to ***********************************

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The business reimbursed the damage however they have not reimbursed for the services not rendered

  Business Response

  Date: 03/24/2023

  First, I would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that someone from support has assisted you with your refund.

  Should you have any further questions, please do not hesitate to contact us at **********************************.
  

  
  

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a shame. The technician never showed up to any of the appointments scheduled and rescheduled by them. Unless you are person that doesn't mind taking time out of their day to wait around for no one to show up then this place is perfect. Their cancellation policy is very strict with fees when they can't even show up is ridiculous. I requested a refund after the third attempt of no one showing up for their appointment and I am skeptical that will happen based on how they do business.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/22) */
  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the technicians who accepted the job ultimately canceled the appointment. We have addressed these issues with our staff to meet the expectations set.
  
  Regarding the refund, I checked your account, and according to our records, there hasn't been a charge on the account. If you still need assistance, please do not hesitate to contact us at **********************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for service to mount/hang a ** and to conceal the wires. ** to be placed above a mantle between 2 built in bookcases. The tech (nice enough guy) lacked basic skills and did not have proper equipment. Started by measuring and drilling holes for mount. He had the mount on the wall when I saw that it was grossly uncentered. He measured again and assured me it would be centered. When the ** went up, no surprise, it was horribly off center. He actually said it looked good. I refused and told him to remount in the center. The second time, he wanted to mount to cover the holes he drilled and was about to mount the ** off center a second time until I stopped him and measured myself. After the ** was up, we measured where to drill a hole into my bookcase for there wires, a hole just large enough for the plug. He actually drilled a very large hole 5" lower than where I told him to drill. He then placed a $2 plastic strip over some of the wires - you could still see wires beneath the tv, and because he drilled the hole too low and did not have any other product to conceal the wires, you could see wires going into the bookcase. He actually thought it looked good. Now, the whole process of hanging 1 ** and ruining my bookcase took 3 hours and 45 minutes. I was done with him. I then called and explained my situation and wanted a full refund. I was told I would hear back in***** hours. No call back after waiting. Called a second time, same response, wait ***** hours. No call back after waiting. Called a third time, as much as I tried, they would not let me talk to a supervisor and assured me a supervisor would call me back. No call back. Called a fourth time and was told no supervisor was on line. Horrible workmanship. Still trying to get my refund. Would never ever do business with them again.

  Business Response

  Date: 12/22/2022

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, I see that I do see that you had to call several times after your service to try to get a refund processed. There seem to be a misunderstanding between you and support. While you were just trying to get refund support was trying to get you to feel out the damage claim form so that someone could reach out to you from the damage claims department.
  
  While we want our staff to follow company guidelines, listening to our customers is always important. With that said, we have addressed this matter with our staff appropriately to better serve our customers and reduce the number of times a customer has to call in to get assistance with their request.
  
  Should you have any questions, please do not hesitate to reach out to us at ***********************************

  Customer Answer

  Date: 12/23/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company finally refunded my payment after 9 phone calls. There was never a misunderstanding from my perspective, I was always very clear on my expectations. The photos I submitted clearly showed the ineptitude of their service employee. A note to others - on 7 of the 9 phone calls, I was 'promised' that someone would call me back... that never once happened.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* could not install a coax cable in my basement so recommended a subcontractor, Hello Tech. to see if they could do it. I scheduled an appt for October 26,2022 in the evening t9 see if they could run the cable. An estimate of $224.10 for the work was quoted and they said it would not be charged unless the work was completed. A subcontractor of hello tech came out on 10/26 and said he could not do the work and needed to schedule another appointment and that it would be an additional $249. We scheduled him to come back to do the work in a week but the next day my credit card was charged for both the$224.10 and the $249. I called and canceled the appointment for the following week. No work was done. I requested a full refund of the $473.10 but was told that they didn't come out for a free estimate. I disputed the charges with my credit card company but Hello Tech keeps lying to them and saying that I approved that the work was done when nothing was even started let alone finished. I have contacted Hello Tech several times about this refund and I was told on 11/21/22 that the refund was processed on 11/11/22 and should appear on my credit card by 11/25/22. I called again on 11/28/22 and was told it wasn't processed yet but was still being reviewed. I keep getting the run around for this refund which should never have been charged in the first place. I just want my full refund as they have lied every time I've called. This company is not to be trusted. Please help me get my money back!! Thanks.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 9, 2022/12/20) */
  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, I was able to confirm that the job had not yet been completed. This was due to the technician marking the job completed at the end of the initial service. We have addressed this issue with our technician appropriately and started the refund process for you. Please be aware that the refund may take 5 - 10 business days to reflect in your account, depending on your card issuer.
  
  Should you have any further questions, please do not hesitate to reach out to **********************
  
  
  Consumer Response /* (2000, 12, 2022/12/22) */
  On December 20, 2022, Hello Tech submitted refunds for both charges fur a total of $473.10 and they have posted to my credit card account so this dispute can be closed. Thanks to Hello Tech for taking care of it.

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered an installation for my cove home security system. I was told that the installer would be at my home on Wednesday November 23rd at 12 noon. I received a text message that the installer was running late and that they would be arriving at 2 pm. I received another text message at 1:30 pm stating that they would not be arriving until 3pm. I received another text a few minutes before 3pm stating they would not be arriving until 4pm. 4pm came and went and it was not until after 5pm that the guy showed up which was over 5 hours after my scheduled appointment.When he arrived I showed him where I wanted the exterior camera installed. He took the light unit and dropped it in the flower bed and just left in his car without informing me. Maybe he had a personal issue to deal with, not sure. He also seemed unsure about the system and frazzelled. I couldn't belive it. No communication, very un professional.I called up HelloTech and told the phone representative what happened. I got an apology, however no clear explanation as to why I was treated so poorly. To add insult to injury Hello Tech charged me a $25 fee which showed up on my credit card, which I consider a slap in the face, especially they way I was treated. I am getting ready to notify Cove about this terrible experience.

  Business Response

  Date: 12/13/2022

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you did have issues with your service. We have addressed these issues with our technicians appropriately.
  
  As for the $25 fee, we see that it was refunded and made available on November 30, 2022.
  
  Should you have any questions, please feel free to contact us at **********************************.
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired hello tech to mount provide mounting material and hide wires for two tvs 3 week's Ago The installers made 4 unnecessary holes; left a message and overcharged me on dismantling 2 tvs instead of one I have called their foreign based customer service at least 6 times provided pictures filled out a damage report Each time they apologize profusely and say there "escalating" the matter to higher management That's been a joke They advertise 100percent customer satisfaction What a joke Please help me Thanks

  Business Response

  Date: 12/06/2022

  First, we would like to apologize for your experience with HelloTech thus far. After a review of your account, we see that the damage claim form was filled out, but no photos were submitted. We then reached out on November 16th, 2022, at 8:46 am, to request photos. We received a response from you with pictures and an inquiry about an overcharge on November 16th, 2022, at 11:57 am, to which we responded at 12:49 pm to see if we could set up a follow-up appointment and get more information about the overcharge. Since then, we have sent two additional emails, one on November 24th, 2022, at 12:59 pm and one on December 3rd, 2022, at 9:38 am. Unfortunately, we have not received a response back.
  
  Please respond to the damage claims department as soon as possible to proceed with your claim.
  
  Should you have any further questions, please do not hesitate to reach out to us at ***********************************