Reviews

This profile includes reviews for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

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  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

Review Details

• Review fromChuck A

  Date: 10/09/2025

  1 star
  This review is zero stars. I made an appointment on October 8, 2025 7 pm. Tech did not show up. Reached out to customer service they rescheduled an appointment for today, October 9, 2025 at 5 PM. Left work early. Same story tech did not show up. Reached out to customer service. I told him my situation they said can I have your phone number and call you back yes you may. They did not call me back like they said they would. I called them at 6 oclock and was on hold for one hour and at 7 oclock sharp. The phone hung up on me. Please do not ever use this company. They should be put out of business.

• Review fromJim C

  Date: 10/05/2025

  1 star
  I used HelloTech to install some electronics, When scheduling the discount given if you "join" is hefty and seemingly worth it. Like a lot of people, I thought I would just cancel the membership down the road, and like a lot of people I did not read the terms completely. You are signing up for 1 year, no cancellations! Be very careful. The work performed itself was done to my satisfaction.

• Review fromGeneva C

  Date: 09/28/2025

  1 star
  I am a current client of Hello Tech. My contract includes remote service for my computer. I have been with Hello Tech for several years and WAS satisfied with the service I received. NO MORE! My contract with Hello Tech renewed this July, at a higher price than I had paid previously, and since then, I have not been able to reach the company. I have tried reaching them to service my computer via their website, chat, and by phone unsuccessfully. They used to be reachable 24x7, but no longer. I have called and just been left in the cue. I have signed on to chat only to not be answered, and I have left my phone number and never received a call back. I am sorely disappointed in the service...or non-service I am receiving and am leaving this review to warn others.

• Review fromTeya L

  Date: 08/11/2025

  1 star
  I had a very stressful and horrendous experience. The operators couldn't answer questions even after multiple calls, the remote helpers would pass me from one to the other, promise to call back but never would. The tech that came out had my daughter factory default her computer and if that did'nt work told us to buy a new one (expensive computer). After a day of error messages trying to reload her computer, we hired someone else that fixed memory card and it works now. They are unbelieveably incompetant and do much more damage than calling NO ONE at all. Worst of all im stuck in a year contract paying this company that is committing fraud and scams.

• Review fromAntonio T

  Date: 07/12/2025

  1 star
  This is one of the worst companies to deal with ever. It takes at least 30 min to reach an agent. The technician who came to my house didnt set up my services correctly. I have been waiting 3 weeks to get another technician to fix my Cove alarm system. Technicians will take the appointment and then cancel. If I could rate them below a one I would. Dont use them for anything. It is awful.

• Review fromJugal P

  Date: 06/21/2025

  1 star
  This company was supposed to install my security system. On the first day they delayed the appointment time 3 times, forcing me to wait at home and at 8pm they cancelled it. Then they rescheduled for the weekend and DID THE SAME THING AGAIN! When I called to tell them why they keep doing this, they assumed no responsibility and said we can only reschedule you again. I highly recommend you never this company for any service.

• Review fromDustin C

  Date: 06/12/2025

  1 star
  It shouldn't be surprising why they have 1 star. So what they do which is very shady as a business is that they will renew your membership automatically without notice and lock you in a year long agreement. I even turned off the auto-renew function so that I wouldn't have to cancel it manually. They renewed it anyway even with the auto-renew function turned off. I called them and informed them of what happened. They told me I'll get contacted by "level 2" customer service. What ended up happening is I just got an email saying I got refunded and my membership was cancelled. So what it seems to me is that their business model is to just force people into these sneaky agreements and just collect payments until the customer notices and fights back. Then they'll play ignorant and just refund your money. But it seems if you don't check then they'll just continue to charge you and renew your contract. So be careful. Actually don't be careful, just don't do business with this company.

• Review fromJonathan C

  Date: 04/24/2025

  1 star
  they tried to charge me for a monthly subscription without my consent. UNBELIEVABLE

• Review fromNatalie R.

  Date: 04/17/2025

  1 star
  BUYER BEWARE! I have been waiting for weeks for my refund. They state it takes 4-6 weeks for a check refund (which is extremely long) but even after waiting 6 weeks, no one on their customer service can verify if a refund has been submitted. Several people just state that they will provide an update as soon as possible. Extremely unprofessional company. They missed the appointment and when I ask for a refund for their failure to meet their scheduled appointments, they now fail to meet their 4-6 week timeline for refunds. This company cannot be trusted!

• Review fromNathan M

  Date: 04/05/2025

  1 star
  Take your business elsewhere. HelloTech will be out of business soon. This is from the perspective of one of their top techs. When I started taking job offers from HelloTech years ago, the techs received the larger portion of payout (which is how it should be). NO TECHS EQUALS NO HELLOTECH. After several partnerships, tech payout is less than half in most ********* that they have lost most of their techs to competitors, they have resorted to annoying the few of us left by sending job offers hundreds of miles from home and even out of state, even though they CANNOT AFFORD to pay what it would cost to convince any tech to travel that far. Especially, since most techs have full-time day jobs and do not have the time or interest to travel that far.However, even after making multiple requests to management to stop sending offers that fall outside of the tech's schedule and distance preferences, they continue to ignore and show a complete lack of respect to the *********, they are doing just so they can tell customer's in areas where there are no techs that they tried to find a tech. Instead of being up front with the customer, they would rather annoy techs (in another state or city) knowing full well the techs will not accept the job offer, because they have already been notified by the tech that they only accept jobs within their preferred schedule and distance preferences. Keep in mind, this company is ONLY A PLATFORM. They do not have employed (W2) techs. They just contract to local resources. Do yourself (and the hard working techs) a favor and take your business elsewhere. Companies that use these sort of predatory and deceptive practices do not deserve your hard earned money. Virtually any other platform is a better option than HelloTech. Thank you for your consideration.