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Business Profile

Network Computers

HelloTech

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Reviews

This profile includes reviews for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HelloTech has 2 locations, listed below.

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    • HelloTech

      2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

    • HelloTech

      Cincinnati and surrounding area Cincinnati, OH 45202

    Customer Review Ratings

    1.11

    Average of 42 Customer Reviews

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    Review Details

    • Antonio T

      Date: 07/12/2025

      This is one of the worst companies to deal with ever. It takes at least 30 min to reach an agent. The technician who came to my house didnt set up my services correctly. I have been waiting 3 weeks to get another technician to fix my Cove alarm system. Technicians will take the appointment and then cancel. If I could rate them below a one I would. Dont use them for anything. It is awful.

    • Jugal P

      Date: 06/21/2025

      This company was supposed to install my security system. On the first day they delayed the appointment time 3 times, forcing me to wait at home and at 8pm they cancelled it. Then they rescheduled for the weekend and DID THE SAME THING AGAIN! When I called to tell them why they keep doing this, they assumed no responsibility and said we can only reschedule you again. I highly recommend you never this company for any service.

    • Dustin C

      Date: 06/12/2025

      It shouldn't be surprising why they have 1 star. So what they do which is very shady as a business is that they will renew your membership automatically without notice and lock you in a year long agreement. I even turned off the auto-renew function so that I wouldn't have to cancel it manually. They renewed it anyway even with the auto-renew function turned off. I called them and informed them of what happened. They told me I'll get contacted by "level 2" customer service. What ended up happening is I just got an email saying I got refunded and my membership was cancelled. So what it seems to me is that their business model is to just force people into these sneaky agreements and just collect payments until the customer notices and fights back. Then they'll play ignorant and just refund your money. But it seems if you don't check then they'll just continue to charge you and renew your contract. So be careful. Actually don't be careful, just don't do business with this company.

    • Jonathan C

      Date: 04/24/2025

      they tried to charge me for a monthly subscription without my consent. UNBELIEVABLE

    • Natalie R.

      Date: 04/17/2025

      BUYER BEWARE! I have been waiting for weeks for my refund. They state it takes 4-6 weeks for a check refund (which is extremely long) but even after waiting 6 weeks, no one on their customer service can verify if a refund has been submitted. Several people just state that they will provide an update as soon as possible. Extremely unprofessional company. They missed the appointment and when I ask for a refund for their failure to meet their scheduled appointments, they now fail to meet their 4-6 week timeline for refunds. This company cannot be trusted!

    • Nathan M

      Date: 04/05/2025

      Take your business elsewhere. HelloTech will be out of business soon. This is from the perspective of one of their top techs. When I started taking job offers from HelloTech years ago, the techs received the larger portion of payout (which is how it should be). NO TECHS EQUALS NO HELLOTECH. After several partnerships, tech payout is less than half in most ********* that they have lost most of their techs to competitors, they have resorted to annoying the few of us left by sending job offers hundreds of miles from home and even out of state, even though they CANNOT AFFORD to pay what it would cost to convince any tech to travel that far. Especially, since most techs have full-time day jobs and do not have the time or interest to travel that far.However, even after making multiple requests to management to stop sending offers that fall outside of the tech's schedule and distance preferences, they continue to ignore and show a complete lack of respect to the *********, they are doing just so they can tell customer's in areas where there are no techs that they tried to find a tech. Instead of being up front with the customer, they would rather annoy techs (in another state or city) knowing full well the techs will not accept the job offer, because they have already been notified by the tech that they only accept jobs within their preferred schedule and distance preferences. Keep in mind, this company is ONLY A PLATFORM. They do not have employed (W2) techs. They just contract to local resources. Do yourself (and the hard working techs) a favor and take your business elsewhere. Companies that use these sort of predatory and deceptive practices do not deserve your hard earned money. Virtually any other platform is a better option than HelloTech. Thank you for your consideration.

    • Jimmy C

      Date: 03/26/2025

      I contacted Hello Tech to get a security camera online. The technician was unable to get it online. I was charged for the visit for which I paid. The issue is I'm being charged a monthly fee and I am unable to cancel it. I do not remermber signing up for a membership since I don't plan on using any of thier services. I gave it a onje star since there are no star ratings. Ii seems that I am not the only one with this issue.

    • Leonard K

      Date: 02/25/2025

      I used this company 10 years ago, with no problem. Currently I requested service and sorry I did, as the whole situation is & still a nightmare. Service *** was here Sat the 22nd of February. When the *** left he said all was working OK, but the nex morning my computer had the same problem. as before. I calleda couple of times, but I was connected to people, who spoke english, which In could not understand because of their accent. I sent a complaint Sunday th 24th, but never received answer. I called again Tuesday the 25th,and was connected to a male, who I could understand. I wanted to cancel our ********************* my credit card $99.00. Thst person told me that they could take off part of the charges, and would transfer me to smeone to take care of the balance. I waited & waited & then I was connected to your voice message again. They then asked me to leave a telephone **************** would call me back. It has now bee almost 3 hours, with no phone call. What does it take to get a refund of the $99.00.

    • Jared C

      Date: 12/03/2024

      This company will s**** you over and cancel your appointment with absolutely no notice and then take zero accountability. Theyll do not care about their customers. DO NOT DO BUSINESS WITH **********************

    • Craig M

      Date: 11/25/2024

      Rip off. Set up the cameras in a way where the wifi didnt even connect and wound up leaving. Had to reinstall the cameras myself to make them work. Now they wont give me my money back and are giving ********** issues when Im disputing. $529 I paid unbelievable. Total rip off and I want my money back.

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