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            • HelloTech

              2450 Colorado Ave #100E Santa Monica, CA 90404-5535

              BBB Accredited Business

            Business ProfileHelloTech

            Network Computer
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2450 Colorado Ave #100E

            Santa Monica, CA 90404-5535

            Get Directions
            Visit Website
            (833) 599-5711

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            Customer Reviews

            1.13/5

            Average of 137 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            298 complaints closed in last 3 years

            93 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 12/8/2015

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Headquarters
            2450 Colorado Ave #100E, Santa Monica, CA 90404-5535
            BBB File Opened:
            8/7/2015
            Years in Business:
            13
            Business Started:
            7/2/2010
            Business Incorporated:
            12/2/2014
            Accredited Since:
            12/8/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Taylor Morris, Customer Support Manager
            • Randall Hidajat, Director of Customer Service
            Contact Information

            Principal

            • Ms. Taylor Morris, Customer Support Manager

            Customer Contact

            • Mr. Greg Steiner, CEO
            • Ms. Taylor Morris, Customer Support Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            298 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The company HelloTech has been fraudulently charging my credit card for 8 months. They said they would stop and reverse only 2 charges. However, I do not believe or trust them. I contacted them for a ring tech service. Then I decided based on them not being ring authorized dealer nor doing background checks. I decided to cancel before (any) service was conducted.Yet, they kept my credit card information and started monthly billing charges without my knowledge. Now they are making false representations that I agreed to their membership. Very deceptive shady group. They know, they are charging my card despite never conducting not one service.
            Read More
            Read 297 More Complaints

            Customer Reviews

            137 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jim F

            04/12/2024

            Poorly run company. Lots of no shows on tech appts. Very poor followup help. Lot of confusion. Dont reccomend
            Read 136 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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