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Better Business Bureau®

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BBB remains operational and focused on serving our business community.

BBB of Los Angeles & Silicon Valley

Counties of Los Angeles, Santa Clara, San Benito, Santa Cruz and Monterey

About Us

Due to the COVID-19 pandemic, our offices in San Jose and Los Angeles are closed and will remain closed until further notice. Our employees are working remotely and we are committed to serving you as always. However, complaints and correspondence received via US Mail will be delayed. To file a consumer complaint or review, or to check a company’s report, please use this website.

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Contact Us

835 Wilshire Blvd #600
Los Angeles, CA 90017
p:213 631 3600
f:213 630 3410

Phone hours:

BBB of Los Angeles & Silicon Valley Locations
1112 S Bascom Ave
San Jose, CA 95128-3507
p:408 278 7400
f:408 278 7444
835 Wilshire Blvd #600
Los Angeles, CA 90017
p:213 631 3600
f:213 630 3410

Programs and Services

Lifebulbs for Healthcare
Lifebulbs for Healthcare

Show your support for our healthcare workers by joining us for the BBB Blue Light for HealthCare campaign and display a blue light on your front porch or window. Go online and order a blue LED bulb from the retailer/store of your choice, then take a photo and share it with BBB for our social media gallery.

Report Price Gouging
Report Price Gouging

BBB has seen an increase in complaints from consumers about price gouging for critical items such as bottled water, hand sanitizer, face masks, and food supplies as “social distancing” restrictions go to effect in many locations.

Dispute Handling & Resolution
Dispute Handling & Resolution

BBB has been helping resolve disputes for almost 100 years, and whether your company is a small local firm or large national corporation, we are here to share our expertise with you and your customers.

BBB Now
BBB Now

BBB now is a mobile messaging service that allows consumers to privately send messages to businesses directly from their phone.

BBB Scam Tracker℠
BBB Scam Tracker℠

Spot a business or offer that sounds like an illegal scheme or fraud? Tell us about it. Help us investigate and warn others by reporting what you know.

FairClaims Dispute Resolution
FairClaims Dispute Resolution

FairClaims is an online dispute resolution platform that uses court enforceable, binding arbitration to resolve small disputes via 15-30 minute online webcam hearings.

Ad Truth
Ad Truth

Have you seen or heard an advertisement that seemed confusing or misleading? If so, report the confusing or misleading advertisement via BBB AdTruth.

BBB Military Line
BBB Military Line

Consumer education and advocacy for Active Duty, National Guard, Reserve, DoD civilians, retirees and their families

Charities & Donors
Charities & Donors

Better Business Bureau’s Charity Review Program takes the guess work out of giving by asking the questions donors want answers to.

Key Staff
Key Staff

Meet the staff of Accreditation Services, an approved BBB digital provider.

Show Your Integrity

The BBB Accreditation Seal shows your commitment to integrity, ethical business practices, and customer service. Learn how to join the BBB community of trustworthy businesses today

Learn more about Accreditation