Complaints

This profile includes complaints for HelloTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HelloTech

  2450 Colorado Ave Ste 100E Santa Monica, CA 90404-5535

• 

  HelloTech

  Cincinnati and surrounding area Cincinnati, OH 45202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 5, 2025 purchased television and paid installation fee. Was under the impression the TV would be installed at time of delivery. It was not. They also scheduled times for the next morning and kept rescheduling. Then at the last possible minute they said they had no laborers and could not do it. Did not and still have not refunded the fee of $71.09 that I paid along with the TV purchase at *******. I did not receive the refund after having to contact them to get the refund. When I contacted them again, I received an absolute run-a-round and still have not received the refund. I also had to pay $125.00 to get the TV installed. I am 84 and disabled, and confined to my home and recliner. The television and laptop are my only means of entertainment and ability to keep up with what's going on locally and around the world. They gave me a second date as to when I would receive the refund, but didn't happen the first time, and doubtful of the second time. Just need my refund due to fixed income and the urgency of the whole issue from my old TV just dying to all this additional expense, part of it being duplication.

  Business Response

  Date: 03/26/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that you purchased our services through *******'s platform, which is one of our partners. Since you made the purchase through *******'s platform, we are unable to issue a refund in the standard way, which is to go back to the card. However, I did check for you, and the refund was processed.

  If you have not received your refund, please reach out to us at ************************************************************. 

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a Hello Tech employee for a one time only visit to set up our new printer. I paid $69.00 for this service with our credit card. Next thing I know, I am being charged $69.00/monthly which will renew in 2025. I reached out to the company to have this reversed and they flatly refused. I asked them for a copy of the email where I agreed to an ongoing monthly payment and have not received one as of yet. The ongoing fee was never explained to me by the Hello Tech employee nor was I aware of an ongoing charge to then be renewed in ******* husband and I are elderly and on social security and on a budget. Surely I would never burden our budget with an additional $69.00 per month.I believe this company is not acting in good faith. They should divulge their ongoing fee so a consumer knows what they are signing up for.Respectfully,***** ********* ************ **************************

  Business Response

  Date: 02/12/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the order was self-booked and the membership was self-initiated, saving you $10 on this order. The membership is designed to help our customers save money and receive perks for being loyal customers. Since the membership was self-initiated, there wouldn't have been an email in which you agreed.
  
  Additionally, the membership fee is $19.99 a month, not $69.99. The $69.99 charge was for the service itself. The membership has been canceled, and the $19.99 fee has been refunded. 
  
  Should you have any questions, please do not hesitate to contact us at ***********************************

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with Hellotech through Xfinity to have a doorbell camera installed. The tech was nice but, did show up 2 hours late. I was then told that he did not have the equipment to do the job. I rescheduled and then the same tech said that I would have to provide the ladder to set up my outside security cameras. They never had the equipment that was needed to complete the job. I was charged $142 of my disability money and told me that I would not be getting a refund. I also tried to negotiate a plan if they would refund the money, I would rebook. They declined so, I want nothing to do with this company. Ive disputed the charge through my bank and will continue to file complaints in any manner that I can. This company is a scam. Im livid. I want my refund and I want it now.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, you stated that you "accidentally" clicked cancel, which caused the complete service to be charged, and you were unaware of it. The breakdown of our terms of service explains the charges and how they work. In our case, you did not use our services, so we have refunded the charge.

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a service to come out and mount my TV. Somehow ended up with a monthly memebership. Tried to cancel after the first month withdrawal fee of $20 came out of my account. Apparently after pressing cancel online it is still charging my account each month. Sent this information via email to their customer service representative and was given a number to call as I was told they could not help me. Called the number, waited over 45 minutes for someone to answer, then had the individual send me a link to manage membership. This did not help as it still wouldnt let me cancel since if you do not cancel after the first month you are locked in for a year. She did not listen that I tried to do this yet I am being charged. Now on the phone again and cannot get anyone to answer my calls or emails.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we see that the service was self-booked and the membership self-initiated. Since you did not receive any membership discounts, we have canceled the membership and refunded all associated fees.
  
  Should you have any questions, please do not hesitate to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company was unable to fulfill the service but continued to keep me locked into me membership for a year. I was told it was automatically generated and couldn't be cancelled.

  Business Response

  Date: 01/28/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that the service was not complete, canceled the membership, and refunded all associated fees. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to hang two pictures over our stairwell - and was very clear about this and that the tech would have to have a ladder that could accomplish this. They charged me an extra $30 for a ladder the tech did not bring (he used our extension ladder leaned against our stained wood staircase) and $25 because the tech rescheduled twice due to weather concerns. (Something which I already was promised by the company would rectified.)They promised my money would be refunded but pulled all of it out of my bank this afternoon after the tech left.

  Business Response

  Date: 01/25/2025

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we have issued a refund of $55, which includes the reschedule fee and the additional fee for the ladder. 

  Should you have any questions, please do not hesitate to contact us at ************************************************************.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to obtain a refund for a canceled install since 11/26/2024, order #*******. I am continously told the representativehas expedited the request with no resolve. This was a duplicate appointment install falsely attached to a ******* tv online purchase. The only way a refund for install can be processed is to schedule it, then cancel. I have the call history and emails.

  Business Response

  Date: 01/15/2025

  First, we apologize for your experience with HelloTech thus far. After reviewing your account, we have confirmed that a customer service representative sent you an email on November 26th, 2025, requesting that you fill out a refund request form due to purchasing our services through one of our partner programs. We have sent you an additional email with the link.
  
  Please fill this out whenever you get a chance.
  
  Should you have any questions or concerns, don't hesitate to get in touch with us at ************************************************************.
  
  

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WILL NOT CANCEL THEY TAKE ***** A MONTH OUT OF CHECKINF FOR NOTHING

  Business Response

  Date: 01/15/2025

  First, we would like to apologize for your experience with HelloTech. After reviewing your account, we have confirmed that the order was canceled, and the membership fees were refunded. 
  
  Should you have any questions, please feel free to contact us at ************************************************************.
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment with this company; however the tech never showed. I was charged for this service. When I reached out to the help team, the told me that the tech completed the job. The most frustrating thing is that I spoke to the tech the night before and texted with him the morning of the appointment. We waited around for 4 hours for him and never got a call or apology. I tried to work with the help team but they said they can only submit a note asking what happened. I'm livid and want my refund!

  Business Response

  Date: 12/28/2024

  First, we would like to apologize for your experience with HelloTech thus far as we believe in the importance of technicians showing up for their appointments. We have addressed this situation with the technician accordingly. 

  Regarding the charge, what you may have noticed was the preauthorization hold. I see that the charge was canceled and should be released back to the card. Please allow 5 - *********************************** your account.

  Should you have any questions, please feel free to contact us at ************************************************************.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one showed up. Got text someone on the way. No one showed. Messaged the chat on web site. Said he couldnt come. No tools. Then rescheduled and said Id be called. No one again showed up. Then when asked for a refund said it would take 4-6 weeks for a check or 2-4 for ******. So I am trying for Monday again and was told by a *** its not guaranteed either. They say weekends they dont have dispatch but offer weekend appointments

  Business Response

  Date: 12/06/2024

  First, we would like to apologize for your experience with HelloTech thus far. After reviewing your account, we confirmed that the service was not completed due to the technician missing a tool. While we would love to complete the service for you, we have taken this as a learning opportunity and addressed this situation accordingly. Regarding the refund taking 2 - 4 weeks, that is correct. You purchased our services through one of our partner platforms, meaning we cannot issue a refund in our system.
  
  Should you have any questions, please feel free to contact us at ************************************************************.
  
  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22622416
  
  I am rejecting this response because:
  It was not just once due to tools it was multiple times. And the last I cant even tell you why. 
  Sincerely,
  
  **** ******

  Business Response

  Date: 12/21/2024

  That is correct. It was more than once. Unfortunately, you are in a low-coverage area, so we don't have any technicians near you, making it challenging to source somebody. Of course, this is no fault of your own, and this should have been communicated to you. We have been building an update to let customers know upfront that they are in a low-coverage area. We are trying to reduce these situations to create a better customer experience. Again, we do apologize and wish that your service had gone differently.
  

  Should you have any questions, please feel free to contact us at ************************************************************.