Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my stamps.com account in February 2023, and then received a charge for $603.28 on May 5th 2025. I contacted them same day, the customer service *** apologized for the inconvenience, and told me I can expect a refund for that amount in 3-5 business days. I confirmed this amount and the card on file, and again received verbal confirmation of the incoming refund deposit. After 10 business days (today) without a refund, I called back. The customer service *** told me there were no pending refunds, the $603.28 was an accurate service charge, and I must have misunderstood the previous ***resentative - despite stating they have audio recordings of such interactions. I explained again that I have not used that account in more than two years, nor have I received any charges from stamps.com until May 2025. Despite their claim of it being an accurate charge, it is fraudulent. The account has not been active since February 2023. A $603.28 service charge 27+ months after stopping service, while having received no monthly ******** during that time, does not logically coincide with "accurate".

  Business Response

  Date: 05/20/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a refund of $622.76 on 5/19/25, as confirmed via email.  We show that your account is closed.
  
  We have reviewed your feedback and please rest assured that we will be reviewing the May 5, ******************* question. 
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation on this account prior to May ******.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters,and calls.  All open accounts receive a charge regardless of usage. 
  
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.
  
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 05/29/2025

  Thank you, Stamps.com, for doing the right thing. 

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using a free account and they just tried to charge me as service fee of 42 dollars

  Business Response

  Date: 05/20/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $42.78.  We show that you closed your account per your request.
  We apologize for any confusion on this issue.  We show that you had switched to the Subscription-Free Plan on 4/19/25.  However, we show that you had an unpaid,outstanding balance for previous cycles of service.  Switching to the free plan does not waive or zero out previous cycles of service under the paid plan you were previously on.  Again we apologize for the misunderstanding. 
  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
  The charge you were seeing was for the old plan rate, the previous month of service.  We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive invoices from stamps.com saying I owe them money. I signed up for the free trail in 2019 and cancelled it. I also called the company about 1 1/2 years ago to tell them to stop billing me. Finally had to cancel the credit card they were trying to bill me with so they could no longer attach charges. Literally there seems to be no way to cancel or stop this harassment. Now they say I owe them $115.00. I have never even used stamps.com not once!

  Business Response

  Date: 05/20/2025

  Dear ********, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $115.74 and closed your account. 
  We show that this account was fully activated on 4/07/2020.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using ********* being charged $19.99 per month and could not print the stamps. The company was informed and i requested that my account be closed. I have reached out to them via email for over a year and every month I am billed. This is Unprofessional and harassing and pain and suffering. Thank you

  Business Response

  Date: 05/01/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have zeroed out the outstanding balance of $279.86 and closed your account. 
  
  We take your concerns seriously and please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues. 
  
  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive sign up practices and cancellation policies. Didnt sign up for ongoing subscription but was placed in one. Followed all steps to cancel and yet it continues.

  Business Response

  Date: 04/30/2025

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $269.87 on 4/30/25.  We show that your account is closed.
  
  We do not bill without authorization and do not create accounts without consent.  We apologize for any misunderstanding regarding our fee structure. 
  
  We show that you cancelled your account with us on 4/23/25 with our phone representative.  We show that a final bill for the cycle of February 18, 2025 to March 04, 2025 occurred for $10.00.  We bill at the end of the cycle, not at the beginning. 
  
  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 2/15/24. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally purchased a scale from stamps.com. There was no confirmation of purchase and no way to cancel it. I contacted an agent, explained my problem, and they opened a ticket. However, the next day I saw an email saying my order had been shipped. Why is there no way to cancel the order from the website?

  Business Response

  Date: 04/22/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for the inconvenience you experienced.  We do provide a method of store cancellation in which a customer can cancel an order placed with our Store.  You can email our support team to cancel an order. Please email:
  
  [email protected]
  
  Because we try to ship orders as quickly as possible,canceling orders isn't always possible. 
  
  We do show that you contacted us and that our representative submitted a request.  Unfortunately, the window for store order cancellation was closed and the order for the Wireless Shipping Scale (st3997001) has shipped. 
  
  Your experience is important to us! Rest assured, we have applied a postage credit of $20.00 to your postage balance.
  
  
  If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.
  
  
  You will receive an email confirming this credit was applied in the next few minutes. We value your feedback and business! 
  
  You may return any unopened items or items in their original condition within 30 days of the original order date for a full refund,excluding shipping and handling charges. You may also return scales, even if opened or used, provided they have not been damaged by you, within 30 days of the order date.
  Shipping and Handling Not Refundable
  
  Shipping and handling costs are not refundable. Returns shipped C.O.D. or postage due will not be accepted.
  
  Some oversized shipping supplies may incur up to a 25%restocking fee for return.
  
  In the case of a defective item, Stamps.com will honor the applicable warranty period if it exceeds 30 days. In such an event, please contact Customer Support.
  
  To return an item go to your Account page in the Supplies Store, select your order and item, then click Return to generate a returns form for that item.
  
  If your order number starts with STM, please go to *******************, then click Returns at the bottom of the page to begin the return process.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order but the website failed to process, I tried a second time but it failed again. I called the customer service number and explained what was happening, they blamed my internet connection and told me they could not see any pending orders. They told me to try using my smart phone to place the order, which i did, it failed again. They verified nothing was showing. They told me to wait and try again. I hung up and tried again and this time the order completed. I received a confirmation email and that was it. I noticed the day after i had four pending charges on my account for the same amount but since they were pending i didn't call them. Later I received 8 boxes that amounted to 4 duplicate orders. I was also charged for 4 orders instead of the one order i actually wanted. I called and tried to get the the packages returned and my money back. It's been 2 weeks plus, and i have yet to receive my money. I have called and emailed and no money has been reimbursed. I need help We returned the following, using this tracking Number: 9434 6112 0620 6549 3766 75 We are $600 in the hole please, please help us Order number: ST3964579 Order number: ST3964583 Order number: ST3964580

  Business Response

  Date: 04/22/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have issued refunds for the store orders in question.  Below are the details:
  
  *ST3964579 refunded April 21, 2025  -$196.65
  *ST3964583 refunded April 21, 2025  -$196.65
  *st3964580 refunded April 21, 2025  -$196.65
  
  We do show that orders had been submitted for the products in question and we are sorry to hear that you experienced an issue with ordering more than you intended. 
  
  Reviewing this issue further, we show that we sent out four return labels to you: three to send the printers and scales back to one of our fulfillment houses and a fourth label for the mailers to be sent back to a second fulfillment house.  It appears that only the label for the second fulfillment house was used.  Since these were different product types,they would need to go to the specific fulfillment house specified in the return instructions.  It appears that everything may have just gone to one fulfillment house based on the return label use,which caused the refund delay in question.  We sincerely apologize for the experience and inconvenience. 
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still waiting for the refund to be applied to my bank account so please keep this open till then.
  
  Sincerely,
  
  ****** ******* **

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free starter pack and account with ********************** back in December of 2024 when I was shipping some Christmas gifts. I was interested in whether I would be into printing stamps at home.Turns out I was not. Never used the supplies or account. Just now realized I have been getting charged ~$20 per month since then unbeknownst to me. I did not even get any email receipts or anything. I didnt realize it was a subscription at all. I am just a private individual who does not even ship things regularly. I do not operate a business or anything. I am horrified to learn I have paid almost $60-$80 for a service I did not even know I was paying for and I never used. I do NOT think the free starter kit advertising adequately explained that this was a subscription service. I feel scammed.

  Business Response

  Date: 04/17/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $82.05, as confirmed via email with you on 4/16/25.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 1/12/25.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive never done business with stamps.com but in July my banking app alerted me (in the middle of the night) of a pending charge. from them, $20. My bank said to cancel my card and get a new one. I continue to get billed $20/ month but charges are denied. I never click on or open their emails and they may have quit emailing me but every month my bank denies the charge. I just want them to stop.

  Business Response

  Date: 04/17/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we zeroed out the outstanding balance of $159.92 and closed your account.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 6/25/20. 
  We show that this account was fully activated on 5/27/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We offer various methods of cancellation, including online, email, and phone options.  We apologize for any longer than normal hold time. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged ***** a month for a service that I cannot even use. I have attempted to rest my password using the link provided by Stamps. com and the link simply takes me back to the login in screen where Stamps.com enters a password not created by me and of course it errors out. This is ridiculous!!!!! Now I get an email stating "After 4/8/25, your new monthly subscription will change from ***** to *****." As stated, this is for a service a cannot even use due to being unable to reset the password.

  Business Response

  Date: 04/17/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $79.96 on 4/14/25, as confirmed via email.  We show that your account is closed.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 1/1/25. 
  We are sorry to hear that you had difficulties with our service and with your password.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues. 
  We are sorry that we did not have the opportunity to assist you further with this issue.
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******