Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early Sept 2015 I contacted this business after they had been charging my account for a monthly service that was not authorized. They had agreed to reverse the charges and send me a check for the remaining balance because it was made on a major credit card. They reversed three charges of $20.99 and never sent me the check. Every time I have written or spoken to them they change their story, once stating they dont send checks. My major credit card, I told them , REMOVEDallow me to receive more, they need to do as initially promised and send me a check for the remaining balance. They keep telling me that they are going to send the check and never have, cant privide any rracking or check number or any other i formstion. Thrure in CA not far from REMOVED, REMOVED. I believe that they are stalling, and repeatedly making false promises woth no intention of paying me what they owe which is roughly $100 "as promised. I gave many, many emails if you need more. My I still call was earlier than Sept 9th

  Business Response

  Date: 10/14/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  Thank you for your message. We sincerely apologize for the frustration and inconvenience this situation has caused.  Regarding your account credit of $164.28, we can confirm that a refund check has been scheduled for issuance and is currently in processing.  We have confirmed this with our finance team, and it is scheduled to go out this ASAP.  While we are unable to offer next-day delivery or tracking for refund checks, please be assured that the check will be sent through our standard processing and mailing procedures as quickly as possible.  Please allow 1-3 weeks for processing and delivery.  Thank you for your patience. We want to assure you that our company is not stalling or making false promises. We fully recognize our obligation and are committed to fulfilling it. 
  We do consider the fees valid and appropriate.  However, we are sending a courtesy refund check.  To best serve our customers, we provide the terms for REMOVEDaccounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( REMOVED) on a single webpage during the registration process.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The check is currently on its way.  We understand how frustrating delays can be, and we sincerely regret any inconvenience this situation has caused.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 23991802
  
  I am rejecting this response because: They have told me this several times weeks ago. They haven't sent a check. Its been over 4 weeks. It dorsnt take over 4 weeks to process a check. Its a lie. Sorry, but you've promised 3 weeks several times, and that time frame has passed. And its not $164. It's $100 or thereabouts. You weren't to charge recurring charges and need to complete. You've reversed $20.99x3, and your agent said you don't send checks. Conflicting information. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/22/2025

  Dear REMOVED,
  We completely understand your frustration, and we want to sincerely apologize for the continued delay. Your check for $164.28 is still in process and currently awaiting final approval from our Accounting Team.  This is the last step before it can be issued, and while we're actively working to move it forward.
  We sincerely apologize for the delay in processing your check and understand how frustrating this has been.
  Please know that we take your feedback seriously. While delays can occasionally occur due to processing or mailing issues beyond our control, it is never our intention to mislead or cause inconvenience. We are currently reviewing your case to ensure it is resolved as quickly as possible.
  Please know that we are fully aware of how important this is to you, and were doing everything we can on our end to get it resolved as soon as possible.  Well continue to monitor this closely and will keep you updated with any movement. Again, we truly apologize for the inconvenience.
  Sincerely,
  The Stamps.com REMOVEDTeam 

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used stamps.com to mail a very important document. They promised me overnight shipping through REMOVED. They provided me with a tracking number. My package did not arrive at its destination on time. I attempted to use the tracking number to see the status of the package, but it was invalid through REMOVEDand stamps.com. REMOVEDcustomer service could not help me because stamps.com is a 3rd party provider. Stamps.com customer service was the worst customer service experience I have ever had the displeasure of enduring. They are obviously an off-shore sham. The man on the phone had no idea how the website worked or what services the company provided. He was blatantly lying to me. When I asked him questions, he would ask a supervisor then come back with an answer that seemed to me like the company just trying to avoid liability. They told me that the tracking number wasn't actually a tracking but more like a transaction/order number. They tried to avoid all responsibly for the damage they caused my company or the egregious amount of my time and energy they wasted.

  Business Response

  Date: 10/08/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.   We apologize for the experience.  Unfortunately, we were unable to locate your account with the information provided.  Please email us the username of the account,or the person's full name, email address, the tracking number in question, or phone number as registered on the account.  Once we have this information, we'll be glad to help further.  While wed like to help you today, we would like to clarify that we are not the REMOVEDand we do not deliver packages or handle delivery in any way.  We are an REMOVEDand American-based company and we have teams in multiple geographic locations.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st Stamps.com charged my account $20.99 for a subscription I have no knowledge of signing up for. I was logged into shipstation into ShipStation on Aug 29th to potentially use there services but didn't even decide to use them and canceled. No service rendered. Going through emails it looks like that was the same day this Stamps account was created.I wish to cancel whatever fake subscription they have me attached to and refunded for services I never used.

  Business Response

  Date: 10/03/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and issued a courtesy refund of $20.99.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/27/25.  We do not show that we received a cancellation during the 4-week trial period. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our Stamps.com account over six weeks ago. At the time of closure, we were promised a refund of our account credit in the amount of $1,274.63 back to the card on file. Despite repeated assurances, no refund has been REMOVEDaddition, we also have a large amount of unscanned postage that has not been refunded, further increasing the amount owed.Timeline:Account closed: Over 6 weeks ago Refund promised: Within a reasonable timeframe (to original card on file)Current status: No refund received, no resolution provided Resolution Requested:We request the immediate refund of:The full account credit of $1,274.63 The value of all unscanned postage that has not been refunded Refund should be issued to the original payment method ending 0455. If this is not possible, we request ACH, wire transfer, or a next-day check with Tracking #.

  Business Response

  Date: 10/02/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  Thank you for your message. We sincerely apologize for the frustration and inconvenience this situation has caused.  Regarding your account credit of $1,274.63, we can confirm that a refund check has been scheduled for issuance and is currently in processing.  We have confirmed this with our finance team, and it is scheduled to go out this week.  While we are unable to offer next-day delivery or tracking for refund checks, please be assured that the check will be sent through our standard processing and mailing procedures as quickly as possible.
  We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the REMOVEDbefore being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the REMOVED
  We understand your preference for a refund to the original payment method. Unfortunately, due to internal processing issues, the refund is being issued via check at this time.
  Again, we sincerely apologize for the delay and lack of communication, and we appreciate your continued patience as we work to resolve this fully.
  If you have any further questions or if there is anything else we can do to assist, please dont hesitate to reach out.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/03/2025

   
  Complaint: 23944741
  
  I am rejecting this response because: I am rejecting this response because I need Stamps.com to confirm that the refund check was actually sent. For the past week, Ive been going back and forth with your back-office team without resolution. Additionally, I request a refund for all unscanned postage throughout this year with Stamps.com

  
  Sincerely,
  REMOVED

  Business Response

  Date: 10/10/2025

  Dear REMOVED,
  Thank you for your continued patience, and I sincerely apologize for the frustration caused by the ongoing back-and-forth.
  Please be assured that the refund check of $1274.63 was in this weeks check run. Therefore, it will be mailed next week.  If do receive the check within 1-3 weeks, we are happy to initiate a stop payment and reissue it upon confirmation.
  Regarding your request for a refund on all unused postage, we completely understand your concern. Please note that all claims submitted for unused/unscanned postage are reviewed individually by our team. Approved claims will be processed and refunded in accordance with our refund policy. 
  We appreciate your understanding and are committed to resolving this to your satisfaction.
  Sincerely,
  The REMOVEDTeam

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 23944741
  
  I am rejecting this response because: We requested a confirmation of the check going out with Tracking.. This is a typical response from Stamps.com with delaying payment. I will check next week to see if check has arrived.   
  
  Check should be mailed to - 

  Provide Tracking #

  
  NSS3 Consulitng LLC  or REMOVED
  REMOVED;
  
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/10/2025

  Hi REMOVED, thank you for reaching out. We understand your concern about tracking your refund check. Our refund checks are issued and mailed directly by our processing and issuing bank via standard First-Class Mail. Because of this, tracking information is not available for these mailings.  We apologize for the inconvenience. While were unable to provide tracking details, most checks arrive within the standard mailing timeframe.  As previously explained, we are unable to offer next-day delivery or tracking for refund checks.  We apologize for the inconvenience.  

  Sincerely,

  The Resolutions Team 

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The keep trying to charge me for a account that I never used and cancelled. First it was $20 then $40 and now $60. This is ridiculous and cant even log into the account to reach anyone it tells me I dont have a acct cancel and stop charging me. What a scam

  Business Response

  Date: 09/30/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $62.97.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  We have closed your account.   We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period, which ended on your account on 6/13/25. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Stamps.com billed me without authorization, failed to refund me despite repeated promises, and continued charging my card even after I unsubscribed and asked to close my account.I created a REMOVEDfree trial on 3/10/25 (username: saikrupa18, customer ID: REMOVED. Before the trial ended, I unsubscribed and expected no charges. Yet from April through July, Stamps.com quietly charged my card $21.34/month without sending any billing emails or SMS. I only discovered this in June while reviewing my card statement.I immediately contacted support for a refund and account closure. Instead, I was given endless contradictions:June 2025: Account closed June 9, but $85.36 was still billed. Ticket opened June 10.July 2025: Multiple REMOVEDsaid my refund was processed or credited, but no money reached my bank.Late July: Manager admitted a transaction error and promised reprocessing.Aug 2025: Told card refunds not possible, offered a check (68 weeks). I gave my address, but no check arrived.Sept 2025: Told refund was processed Aug 7 but failed due to a technical error. On Sept 18 asked to wait until end of month; on Sept 25 told to wait another 6 weeks.Despite all these written promises, I have received no refund. Their behavior shows a clear pattern of stalling and deceptive billing.Amount in dispute: $85.36 (4 months of $21.34 charges)Resolution requested: Immediate refund of $85.36, written confirmation my account is permanently closed, and assurance no further charges will occur.This has dragged on nearly 4 months. Other BBB complaints show similar billing abuses. In my case, Stamps.com admitted the refund was due but still failed to deliver. I respectfully request BBBs urgent assistance.

  Business Response

  Date: 10/01/2025

  Dear Sai, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation during the 4-Week Trial, which ended on your account on 4/8/25.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  We show that you switched to the Subscription-Free Plan on 6/09/2025.  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.  The charges received were for billing cycles associated with previous cycles of service from the activation date to the switch to the Subscription-Free Plan on 6/09/2025.  Again we apologize for any misunderstanding.  We do consider the fees valid and appropriate.  However, we have issued a refund in the form of a check since the courtesy credit card refund encountered an issue with your bank.  Rest assured we have permanently closed your account and no further charges will occur.  Reviewing the refund check,we show the following details: 
  Check date 9/18
  Mail date: 9/25
  Check 4756750/$85.36
  Payee: REMOVEDChintala    
  REMOVED
  We are sorry to hear that there was an impression that we were delaying the refund.  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period.    
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 23935592
  
  Better Business Bureau:
  
  To BBB,
  
  I am not satisfied with the businesss response.
  
  Cancellation Before Charges: I distinctly remember canceling my trial before the end of the 4-week period. Despite this, I was billed monthly beginning in April. Even if Stamps.com disputes this, they have admitted that I requested cancellation again in June. Yet, my card was still charged in July a clear contradiction to their claim that no further billing occurs after cancellation.
  
  Ongoing Billing Despite Requests: In June, I specifically called to cancel and close the account. If REMOVEDown records show my plan switched to Subscription-Free on June 9, then the July billing should not have happened at all. This shows an internal system failure, not consumer error.
  
  Refund Delay & Excuses: The company acknowledges a refund is owed but has delayed it for months with contradictory explanations (processed, technical error, check mailed, etc.). As of today, I still have not received any refund. A simple refund should not drag on nearly four months.
  
  Blame on Consumers: Their response repeatedly shifts blame to the customer, instead of acknowledging systemic issues. BBB reviews from other customers show this is a recurring problem, not an isolated case.
  
  Requested Resolution (unchanged):
  1. Immediate refund of $85.36 (via original payment method or an expedited, traceable check).
  2. Written confirmation that my account is permanently closed.
  3. Assurance no further charges will occur.
  
  Until I receive and successfully cash the refund, this complaint cannot be considered resolved.
  
  
  Sincerely,
  Sai REMOVED

   

  Business Response

  Date: 10/09/2025

  Thank you for sharing your perspective, Sai.  We show that switched to the Subscription-Free Plan on 6/09/2025.  This was not a cancellation per se but a switch to a new plan.  Your account was charged in July because we bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.  The charge you were seeing was for the old plan rate, the previous month of service. We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.  Therefore, this is not a contradiction to our claim that no further billing occurs after cancellation as this was not a full account cancellation but a plan change.  The July billing occurred not because of an internal system failure, but because of expected billing behavior.  You were charged for the cycle you were in when you switched to the Subscription-Free Plan.  We do maintain clear records of all interactions and we do not show that we have received any form of contact from you requesting cancellation during the 4-Week Trial, which ended on your account on 4/8/25.  We are not able to send checks via an expedited or traceable mail service.  All checks are mailed by our issuing bank in First Class envelopes. Rest assured that your account is fully closed and that no further charges will occur.   If you do not receive your check within the next 1-3 weeks, please let us know so we can issue a new check.   We want to assure you that we take all customer experiences seriously and strive to provide fair and constructive support. It's never our intention to shift responsibility to our customers. We aim to resolve issues collaboratively and transparently.  After a thorough review,we have not identified any systemic issues affecting our processes or systems at this time. That said, we recognize that individual experiences can still be frustrating, and were committed to addressing any specific concerns youve encountered.
  Sincerely,
  The REMOVEDTeam

  Customer Answer

  Date: 10/22/2025

   
  Complaint: 23935592
  
  I still have not received the refund check you claim was mailed on September 25, 2025 to REMOVED
  
  I check my mailbox daily, and no check has arrived. I now notice that no apartment number was included in the address you listed in your earlier response. If the check was mailed without a unit number, it likely never reached me or was returned to sender.
  
  Please void the original check immediately and reissue it to the correct and complete address below:
  REMOVED
  
  Given that the first check was supposedly mailed nearly a month ago, I request the replacement be sent via trackable mail (e.g., REMOVEDPriority or certified mail) and that confirmation be provided once issued.
  
  This matter has already been delayed since June. I expect confirmation and mailing details within 7 days.
  
  Sincerely,
  Sai REMOVED

  Business Response

  Date: 11/11/2025

  Hi Sai,
  You are correct: the check request did not include the apartment number.  While this does not mean that the check would not necessarily get delivered unsuccessfully, rest assured we are correcting this issue and adding a replacement check to this weeks check run for you with the apartment number. 
  Our refund checks are issued and mailed directly by our processing and issuing bank via standard First-Class Mail. Because of this,tracking information is not available for these mailings. We apologize for the inconvenience. While were unable to provide tracking details, most checks arrive within the standard mailing timeframe.
  We'll keep an eye out on the check request and check in question to make sure it gets to you.
  Sincerely,
  The Resolutions Team

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had to order extra equipment (Label Printer) when they changed Sofware since we couldn't use regular stamps anymore also had to use the online version for the label maker and had to use the software version for reg stamps. since that change of software, it's been going downhill,I tried to order stamps multiple times and on website store kept showing sold out. finally gave stamps.com a call and complained about the issue going on, trying to order stamps and they had no clue on when they will have the inventory few days after it said on their website that they well be back in stock sept 5th 2025 and that wasn't true called back and they didn't have an eta for me. finally, Sept 19, 2025, it gave the option to purchase stamps, and I went ahead and order them and also paid extra for them to be expedited and arrive Monday 9-22-25 never arrived called them today 9-23-25 and ask about my order and they informed they didn't have an eta since they them self haven't received inventory or a time frame on when will they get them . it's been problem after problem. so, as you can see how frustrating it is to pay for service that's not working.

  Business Response

  Date: 09/30/2025

  Dear REMOVED, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for taking the time to share your feedback. We genuinely apologize for the inconvenience and frustration you've experienced.  We understand how important it is to have reliable access to stamps and supplies, especially when youre trying to run your operations smoothly.

  We understand the issues you've outlined, particularly with the software transition, supply delays, and the lack of clear communication around inventory and shipping.  We do have an update on your order (stm35420).  Checking with this issue with our Store Team, the order was sent to our fulfillment center on September 29, 2025, and is currently being processed for shipment.  Were actively monitoring the situation and will provide tracking information as soon as it's available.
  
  Your patience during this time is truly appreciated. We're also sharing your feedback internally to help improve our systems, communication, and inventory processes going forward.  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com billed me for 14 months of unauthorized charges, beginning in July 2024. Originally, I took advantage of their "free" stamps offer, but I never agreed to have them charge me monthly for services, and I never used their services. Unfortunately I didn't notice the charges until last month, at which time I called them to ask for a refund of $302.61 that they wrongly received over 14 months. I have spoken with, or emailed, at least 3 "customer service" REMOVEDall of whom have told me my money would be refunded within 3-5 business days, and the only credit I received was for the very last charge. I have been able to recoup only around $80 from my credit card company. I was constantly told by stamps.com that they were "working" on my refund, but they have now stopped answering my emails. I am retired and live on a fixed income and should not have to be responsible for their unethical practices. I consider this to be fraud.

  Business Response

  Date: 09/26/2025

  Dear REMOVED, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We do not offer a free service and apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/28/24. 
  
  We do consider the fees charged to be valid and appropriate.  However, we show that a check request for $300.00 was approved on 9-15-25 and is scheduled to processed and mailed.  Please allow 1-3 weeks for processing and delivery.  We are not able to issue a credit card refund due to a bank decline.  We show that our phone and email team assisted you with this issue.
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/13/2025

  I didn't want to respond until I received the refund check. Stamps.com said they had issued my check on September 15, and it would take 3-4 weeks for me receive it. It has now been 5 weeks, and I never received a check. They have been telling me since Aug. 12 that I would receive a refund. They have absolutely not acted in good faith and now they will no longer answer my emails to customer service. They are obviously not going to send the refund, and I would like you to resolve this for me. I originally asked for a refund of $300 but my bank gave me a credit of $80, so now I am asking for the remaining $220. I appreciate your help.
  

  
  

  Customer Answer

  Date: 10/28/2025

  REMOVED-copy-source="MessageBody" style="margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">Hello REMOVED, and thank you for answering my email. Just this past week I finally did receive a refund check in the mail, so now you can officially close my complaint and it can be made known that they resolved the issue.

  
  

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try Stamps.com's free trial, and input my credit card information as required. Once I found out that a section labeled "package" isn't actually for packages and I was going to be double charged to ship an item (once for the label from Stamps, and once for the label from the post office since it was not sufficient and I couldn't just add postage to it), I decided to end my trial. However, I am unable to remove my credit card information from their site. In order to delete it, I need to add another card. I don't want to, since I won't be using their site.I reached out to customer service and was told to fill out a form to prove I'm me or some such nonsense. I told them I wasn't going to fill out a form to have my credit card information removed, asking them should be sufficient. They then responded a few days later stating they needed me to fill out a form. So, I'm filling out a different form now, instead.

  Business Response

  Date: 09/22/2025

  Dear REMOVED, 

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand your concerns regarding this and apologize for the inconvenience.  For security and compliance reasons, were required to receive official requests for data deletion through our designated form. This helps us verify your identity and ensures your data is handled properly and securely. We know thats not the answer you were hoping for, but it's the only way we can proceed with your request.

  You can access the link to the form for the removal of your information here: REMOVED

  Rest assured that the section called Packages can be used to print postage for packages, and we are sorry that we did not have the opportunity to clarify this further for you as well as having to purchase supplemental postage at the Post Office.  

  With Stamps.com, you can create and print both domestic and international shipping labels using any of our available carriers: REMOVED, and GlobalPost. Shipping labels are the ideal solution for package shipping as well as mailing with flat-rate envelopes and large envelopes/flats.
  While you can use NetStamps with letters, postcards, and large envelopes, they do not include return and delivery address information. Shipping labels offer a significant advantage because they include postage as well as the delivery and return address. For most services, shipping labels also include tracking and allow scheduling a pickup.
  
  The most common shipping label size is the 4" x 6" shipping label. However, Stamps.com supports multiple shipping label sizes.  Again we apologize that we did not have the opportunity to clarify this further for you.

  
  Best Regards,      
    
  The Customer Support Team
  REMOVED 
  

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/2025- STAMPS.com They charged my card REMOVEDwithout authorization on an account that was dead for over 4 years. About an hour long phone call and nothing. REMOVEDphone goes around in a circle, extremely repetitive and condescending. Our newly issued business credit card was somehow updated on their website and charged. I did not enter any information on their website as I haven't logged in for over 4 years! They use an automatic REMOVEDthat and run payment without authorization. I did not loan or lend my credit card to anyone, we just got a new one last week. I'll probably have to dispute it with the bank and get yet another card re-issued.I just received a notice that they will waive my upcoming service fee but no word on the actual refund.

  Business Response

  Date: 09/22/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We consider the fees charged to be valid.  However, we have processed a refund for you for $774.87 on 9/22/25.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  We show that this account was fully activated on 7/15/2020. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  Stamps.coms service fees are not based on usage, and we apologize for any misunderstanding. 
  Since the account in question had remained active until this time, updated billing information was received to bill the outstanding fees on file, as stipulated in our Terms of Use at www.stamps.com/conditions:
  "Please note that Stamps.com may receive updated information regarding your payment card account,debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information."
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/13/20. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED