Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with REMOVEDwas created through ShipStation without my knowledge or consent. When I canceled my ShipStation account, that cancellation also included the Stamps.com connection. I never independently created or signed up for a Stamps.com account.Despite this, REMOVEDhas continued charging my credit card for over a year. Most concerning, they have recently managed to charge an expired card that still carried the same number. I have not used their services at any point during this REMOVEDtook significant effort and sleuthing for me to even figure out how to log in to a Stamps.com account and uncover the source of these charges. I believe this constitutes an unfair and deceptive billing practice.I am seeking a full refund of $398.81 for all unauthorized charges. I also request confirmation that no further charges will be made to my account or card.

  Business Response

  Date: 09/23/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We would be happy to help further.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline. 
  We show that there are two separate accounts:
  *Account REMOVEDwas created on 4/06/2023 under the Stamps.com Pro Plan 0316 - $20.99/monthly.  We have closed this account. 
  *Account REMOVEDis a ShipStation Stamps.com account with no monthly service fee. 
  Canceling a ShipStation account does not cancel a separate Stamps.com account.  We show that a Stamps.com account was independently created and activated at our site.  We do not create accounts on behalf of customers. 
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/4/23. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I ask that the business confirm mailing address for my payment as REMOVED 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17 at 11:20AM EST I was quoted $6.78 to mail a package via REMOVEDGround. I clicked on Print Label and was then charged $22.14! I thought this was an error so I applied for a refund and tried again. The same thing happened. This is a bait and switch! I contacted support. My ticket number is REMOVED. I was told that I should check REMOVEDdirectly for rates before purchasing via stamps.com as their may be additional charges. I would call them hidden charges because these charges are not explained on stamps.com and customers are not warned about these hidden charges. I was allowed to purchase a shipping label at a quoted price and then charged almost triple the amount without any notice.What is the point of using and paying for stamps.com if I have to double check prices on REMOVEDfirst? Also, REMOVEDwill always quote me higher prices than stamps.com so how would I even be able to verify? I want a complete report of how many times I was overcharged and have that amount plus interest refund back to my method of payment immediately!

  Business Response

  Date: 09/22/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that the final rates you are seeing are correct compared to REMOVEDfrom what we have determined.  We apologize for the experience and for the frustration. 
  The final price is correct and not an overage, when compared to REMOVED.  Rest assured that the system is pulling the best quote possible.   That being said, we are reviewing this issue thoroughly with our Product and Technical Teams to provide the best experience and workflow possible in regard to the REMOVEDrates.  Once we have an update and further details, our team will be sending out an email on this.  We apologize for the experience. 
  Best Regards,      
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23896872
  
  I am rejecting this response because this practice has been going on for too long. I received a report of overage charges that was due to the weight of the package being incorrectly entered or the address being wrong. Nothing to do with extra surcharges in relation to the bait and switch scheme going on here where I'm secretly charged more than I'm quoted. If you click on the following link you'll see a video of this happening in real time.

  I was quoted $8.97 to ship via REMOVEDGround and upon purchasing was in fact charged $12.22. To resolve this, I'll need every overage I was charge refunded plus 10% interest or $5,000, whichever is the greater of the two. This has clearly been going on for a very long time and I've lost a lot of money as a result of not catching this because I expect to be charged what I'm quoted. Blaming the customer and advising them to check REMOVEDprior to purchasing a shipping label via Stamps.com is not practical and displays your lack of actual care and consideration to how serious this problem is.

  Please let me know when I can expect monetary compensation ASAP.

  Video Evidence: REMOVED

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/08/2025

  Thank you for reaching out and giving us the opportunity to clarify, REMOVED.  After reviewing your concerns, wed like to reassure you that the pricing you were shown at checkout is accurate and reflects the correct shipping cost based on all parameters, which includes weight, dimensions, and your specific zip code. The final price is not an overcharge, but rather the correct rate according to REMOVED's current pricing structure, particularly for rural delivery areas.  
  Previously, there was an issue in our system that did not fully account for certain factors, such as zip code-based surcharges and precise dimension calculations. As a result, the initial quote you received may have appeared lower than the actual REMOVEDrate. This was not intentional, nor was it a case of bait-and-switch. Our development team has since implemented a fix to ensure all relevant data is correctly calibrated moving forward.  

  We truly understand how frustrating pricing discrepancies can be, and we sincerely apologize for any confusion this may have caused. However, we are unable to offer additional compensation, as the final amount reflects the accurate and expected cost from REMOVEDfor your shipment.  Thank you again for your understanding and for your continued support. Please dont hesitate to reach out if you have any further questions.  Were here to help.

  Sincerely,

  The Stamps.com REMOVEDTeam 
  

  Customer Answer

  Date: 10/16/2025

   
  Complaint: 23896872
  
  I am rejecting this response because: You are wrong. The price I am shown at checkout is the quoted price. When purchasing the postage more than the quoted amount is charged. You go on to say that this is due to a mistake on your end which has since been fixed. What did you fix if their wasn't a problem exactly? Take responsibility for actually overcharging. I don't care if REMOVEDcharges that amount, it was NOT what was shown at checkout. You owe me monies.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/30/2025

  Thank you for your feedback, REMOVED. We understand your frustration regarding the difference between the quoted shipping cost and the final charge.  The quote is an estimate of the final cost, not the actual, final cost.  To clarify, the amount shown at checkout is an estimate based on the information available at that time, such as the packages weight,dimensions, origin, destination, and the selected REMOVEDlevel. REMOVEDrates are dynamic and can vary once the shipment is processed and verified by REMOVED.Because of that, the initial quote is not a guaranteed final cost, but rather an estimate of what the final shipping fee will be.  The update we mentioned earlier was made to improve the accuracy of future shipping estimates and reduce discrepancies between the estimated and actual billed amounts. It did not indicate an error in your specific transaction, but rather a refinement to the quoting process to help prevent similar concerns.  Since the final charge reflects the rate confirmed by REMOVEDafter shipment, were unable to issue a reimbursement for the difference.

  Sincerely,

  The Stamps.com REMOVEDTeam

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial on stamps.com and canceled before the end of the trial date, but they keep sending me emails stating that I have a balance of over $200.

  Business Response

  Date: 09/16/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $218.73.

  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/28/24.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  We show that you first contacted us, and that we provided account update instructions, on 9/7/25. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/25, I emailed Stamps.com to cancel my free trial (case #REMOVED) and revoke authorization for any future charges. I followed their cancellation instructions multiple times, but my account still showed active. I made it clear in writing that any future charges would be unauthorized and fraudulent.After persistence, a representative named REMOVED. confirmed that my account was closed before the trial ended, assured me no charges would occur, and stated the request would be escalated to stop all billing-related emails.Despite this, on 9/13/25, I received an email from Stamps.com stating that they attempted to bill me $20.99 in service fees, but the charge was declined by my bank. This directly contradicts their prior confirmation that my account was closed and no charges would occur.This situation is unacceptable for two reasons:1. Stamps.com confirmed in writing that my trial had been cancelled and no billing would occur.2. They attempted to bill me anyway, ignoring my written revocation of payment authorization.I am requesting investigation of Stamps.coms billing practices, to ensure my account is permanently closed, confirmation that no charges will be attempted now or in the future, and requesting that Stamps.com be held accountable for attempting to charge me after written confirmation of cancellation.I also request that Stamps.com provide written confirmation of permanent closure of the account under username cmpovis and email address REMOVEDdeserve assurance that when they cancel within the trial period and receive confirmation, companies will not continue attempting to bill them.

  Business Response

  Date: 09/16/2025

  Dear Chelsea, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We sincerely apologize for the experience and are treating this issue with urgency and seriousness.  Rest assured that your account is fully closed and that we have zeroed out the outstanding charge.  We will certainly review the response you received from REMOVED. 

  
  Reviewing this issue in detail, we show that you switched your account to the Closed Shipper Plan on 8/14/25 during the trial.  This was a plan change rather than a full closure of the account during the trial (which would have resulted in no bill at all).  We always bill at the end of the cycle for the cycle you started with.
  
  We appreciate the opportunity to review the matter further.  When a service plan change takes place, such as what occurred here, the new billing always goes into effect at the end of your next cycle, so this bill was sent. 

  
  After carefully looking into your case, we agree that there were additional steps that could have been taken by our team to better support you, particularly regarding your billing concern. Based on the circumstances,it would have been appropriate to consider a waiver or erasure of the bill at that time.
  We appreciate your feedback and apologize for the misunderstanding on this.  While we do show that you emailed us and that our team provided instructions on how to cancel, we do not show that full cancellation was requested on the website during the trial.  We show that the email sent during the trial (Stamps.com Change in Service 08/14/2025) indicated a change in service to the Closed Shipper Plan rather than full cancellation.  We have provided a copy below.  We apologize for the experience and if we can clarify further, please let us know. 
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23879420
  
  I am rejecting this response because:
  

  The businesss failure to accept accountability. I never approved or consented to a change in plans - only cancellation and closure - at any point between the start of the trial and now.

  Sincerely,
  
  REMOVED

  Business Response

  Date: 09/23/2025

  Hi Chelsea,

  Thank you for your feedback. Please know that its never our intention to dismiss or overlook your experience.  We would like to clarify that we do show that there was a change in the plan associated with your account during the trial period. While we understand you intended only to cancel and close the account, the records show that a plan change was made. We acknowledge this discrepancy and regret any confusion or frustration it has caused.  If we can assist further, please let us know.

  Sincerely,

  The Resolutions Team 

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23879420
  
  I am rejecting this response because:
  

  No plan change was ever approved, as the business claims. I, in writing and well ahead of the trial end, requested only a cancellation fully  

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/09/2025

  Thank you for your message, Chelsea.  We understand your concern and would like to clarify the situation regarding your account.  Our records indicate that instead of proceeding with a full cancellation, your account was placed on a Closed Shipper Plan. This plan is selected as an alternative to immediate cancellation.  When a service plan change takes place, including the switch to the Closed Shipper Plan, the new billing always goes into effect at the end of your next cycle.  Thank you for bringing this to our attention, and we take this claim seriously.  Customer satisfaction is important to us. 
  Sincerely,
  The REMOVEDTeam

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me recently after the account was cancelled and never used. I have noticed recently that this has happened to several other consumers and this company should be looked into.

  Business Response

  Date: 09/15/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We hear your concerns on this and we'd like to help.  We apologize for the inconvenience.

  Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account (it will be on the statements you may have received), or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.

  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 

  If we can provide further assistance, please let us know.

  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is easily the worst company interaction I have ever encountered. 3 days and 6 different team members and I can not get my labels. Their interface and system is from 1995 and times out. DO NOT USE or WASTE YOUR MONEY. Their support team is very nice but limited to what is possible. They can not refund to start the order over, they can not override system parameters. This is an amateur company that took my $600 and didnt provide me with labels that I needed. I know have thousands of dollars at risk due to STAMPS.com

  Business Response

  Date: 09/16/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience you've had. We understand how frustrating this situation has been, especially given the urgency of your needs and the amount of time and money you've invested.  We show that you spoke with our technical team and that a courtesy credit for $250.00 was issued to your postage balance on 9/10/25. 
  We do want to clarify that we do offer both refund and reprint options when things dont go as planned.Additionally, our team is always willing to help with printing issues, including troubleshooting and walk-through support to ensure youre able to use your labels successfully.
  All misprint refund requests must be sent to, reviewed, and approved by the REMOVEDbefore being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within REMOVEDweeks of receipt of claim. 
  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  We have step-by-step instructions at the links below:
  HOW TO REFUND STAMPS
  REMOVED
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  REMOVED
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23870715
  
  I am rejecting this response because:
  
  The company references a $250 refund which is accurate, however the detail of that refund is disingenuous.  Total order was over $600.  The $250 refund was only to apply to misprinted labels, I did not get that as a true refund but instead to reprint the same labels.  That began a 2nd issue with the Stamps.com system, I had the $350 difference now unable to be refunded so we can repurchase the same labels but the staff couldn't do that because they needed approval.  Which I am still waiting to hear and when I called customer service they stated they are still looking into this.  The simple fact is I had one order of labels, approximately 127 labels that needed printing.  Due to the labels being misprinted I had to get those same exact labels reprinted. There were no additional labels just extra work and extra money to get those same original labels.
  
  This is NOT a REMOVEDissue, as they never duplicated labels, this was a STAMPS.com issue as the dashboard could not provide accurate reprinting and therefore had to spend additional money for the same labels, in the form of the $250 refund which was used to re-purchase the same labels, AND additional cash to reprint the same labels a 2nd time.  I was desperate to get these orders out to customers and proceeded to pay whatever I needed to get these orders fulfilled.
  
  I have indeed been waiting on the stamps.com for a resolution to my formal refund request which happened 2 weeks ago. I have not heard a response.
  
  Finally, this again shows the lack of understanding of the dispute by the company.  The technical support staff were very kind and did try to help but even they admitted to me over the phone they have no one to get approval for this and they have no mechanism for recourse - they pointed me in the direction of filing a formal refund and waiting the 2-3 weeks to get the refund processed.
  
  I DO NOT want this in the form of credit, this must be refunded as cash in check or back to the credit card used.  The credit to the account is useless and not a service I will put myself or my customers through again.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/03/2025

  Thank you for taking the time to share your experience, REMOVED,and we sincerely apologize for the frustration and delays you've encountered.  Rest assured that we will be reviewing the interactions in question.           
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  Thank you for sharing your concerns. The $250 refund previously mentioned was a postage credit issued on 9/10/25 used to reprint the same misprinted labels.   We show that your account is closed and rest assured any remaining purchased postage currently on your account will be refunded to the credit card on file (if,for whatever reason, this cannot be done, we will send a check instead).   We are also processing a $350 refund back to the original credit card used.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  We appreciate your candid feedback regarding the technical and billing issues you experienced.  If theres anything further we can do to support you in finalizing this matter,please dont hesitate to reach out directly.
  Sincerely,
  The Resolutions Team

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got stamps once from the site and they have been charging me for over a year

  Business Response

  Date: 09/11/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a REMOVEDVendor licensed and approved by the REMOVED. We are a separate company from the REMOVEDitself. 
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/16/2024. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I realized that this is not the assistance I needed shipping returns so I cancelled it. They said no problem. Now I'm being charged again and they keep giving me mumbo jumbo excuses. I don't ever want to be charged again or user their service ever. I also want a refund of the fees they charged me. REMOVED

  Business Response

  Date: 09/11/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that we have refunded $21.20 to your credit card. 
  Thank you for sharing your experience and we apologize for the frustration.  Please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  We show that you switched to the Subscription-Free Plan on 8/8/25 rather than opting for full closure.  We apologize for the misunderstanding regarding that.  We bill at the end of the cycle for the cycle you started with.  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
  The charge you were seeing was for the old plan rate, the previous month of service.  We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6th of August 2025, I had requested to be refunded for 25 unused postage stamps/misprints. In which they were printed approximately 3 weeks before this request. The stamps were addressed correctly when the information was input, but for some reason, their system had automatically changed the zip code to another state. I, of course, did not notice, and a few did come back from the post office with "incorrect postage" stamped on the envelope. So, I had tried contacting customer service, and a few days later, I got a response telling me that if my issue was not resolved, to reply to this email. So, therefore, I did reply, stating all of this again and tried to be reasonable about the problem and tried to explain to them what had happened, and get an explanation of why their system did this, and what could be the most adapt way of resolving this? Because I still had these 25 stamped, evenloped, with letters inside, that for sure needed to be mailed out. Now, mind you, at Stamps.com, you cannot just go online and purchase stamps; you need to subscribe, "$20 a month for all the postage/supplies you need!" Right?So, here we are $20 + (25 stamps x $0.69) already, and haven't gotten a single letter mailed out yet! The customer service would take no less than 3 days to respond; each response just repeated my problem. Never once did I ever receive any type of resolution or suggestions of the sort. So, I went to app and filed a "refund request" for the 25 stamped envelopes that I cannot use now. Step 1: Fill in all the information about the issue. Step 2: Locate said misprinted stamp and select a refund. Step 3: print out the request form. Step 4: Mail the refund request to (the address listed) with the unused stamp/stamped envelope in another envelope and mail it to said address. Break down 25 x $0.69 (2) + $20 = $54.50, NOT INCLUDING THE COST OF THE REMOVEDall to receive a refund (for their system mistake) of $17.25. I request a refund, no more charges.

  Business Response

  Date: 09/05/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the frustration regarding our Misprint Refund Request policy.   If approved, the postage claim would normally be returned to your postage balance, not to the credit card.  Since the account in question is closed, which means we cannot credit your balance, we have requested that a refund check be sent to you.  Please allow 1-3 weeks for the $80.50 courtesy refund check to be sent. 

  
  We apologize for any inconvenience regarding your misprint request and that the help you received did not meet your satisfaction.  Thank you for reaching out and for taking the time to explain your experience in detail. We want to sincerely apologize for the inconvenience and frustration you've encountered, both with the postage misprints and with the nature of the responses from our customer service team.

  
  We appreciate the feedback regarding the input of address information, and rest assured we will have our Product Team review this issue. 
  All misprint refund requests must be sent to, reviewed, and approved by the REMOVEDbefore being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.  For certain mail types, such as stamps, it is required to mail them in.  We apologize for the inconvenience.

  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within REMOVEDweeks of receipt of claim.  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.

  
  Again, we apologize for any inconvenience this process causes. We are working closely with the REMOVEDto figure out ways to expedite this process as much as possible. Again, we appreciate your patience.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has me on a monthly subscription plan, out of the blue, that I did not sign up for. Stamps.com is fruadulently billing me.

  Business Response

  Date: 09/05/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We show that you have set up three accounts set up with us:
  *8815337-opened on 8/21/2020 and closed on 9/30/2020
  *1002924900 -opened on 12/06/2024 and closed on 9/02/2025
  *1002924953 -opened on 12/06/2024 and closed on 9/02/2025
  We apologize for any misunderstanding regarding our fee structure.   We show that a courtesy refund of $19.99 was issued on 9/2/25 for Account REMOVED. 
  
  We show that a courtesy refund of $19.99 was issued on 9/2/25 for Account REMOVED. 
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.   
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED