Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been stealing from me for years without my knowledge. This slipped through the cracks because it was being charged to a bank account that I really don't use very much. They've been charging me $19.99 a month plus tax for a subscription that I didn't intentionally sign up for. They even suspended my account for inactivity, but continued to charge me the monthly service fees.When I called to dispute the charges with them I was given the run around but eventually they agreed to FULLY refund my money as documented in the attached emails. Shortly after they changed their minds and decided that they only would refund $250 or the almost $600 dollars they had stolen from me.They never once sent me an invoice via email, via postal service or called me on the phone.Their business practices are clearly a scam that prays on people that don't comb their banking transactions with a fine tooth comb.I want my money back. The company is a scam that is well documented all over the internet.

  Business Response

  Date: 10/20/2025

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account.  We do consider the fees charged to be valid and appropriate.  However, your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline.  Please allow 1-3 weeks for processing and delivery. 
  We show that this account was fully activated on 5/12/2023.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/10/23.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 10/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of stamps.com last year, right before my printer stopped working. I never used the service for anything, and they keep trying to charge my card in increasing amounts each month. The amount they are trying to charge my card recenly is $265.38. I would like my account closed and the charges cleared. I tried logging in to my account to cancel the free trial but it won't let me and says that it is because of the unpaid balance.

  Business Response

  Date: 10/13/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed your account and zeroed out the outstanding balance of $265.38.   Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/22/24.    
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 
  

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thanks I appreciate your assistance,

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used stamps.com to mail a very important document. They promised me overnight shipping through ****. They provided me with a tracking number. My package did not arrive at its destination on time. I attempted to use the tracking number to see the status of the package, but it was invalid through **** and stamps.com. **** customer service could not help me because stamps.com is a 3rd party provider. Stamps.com customer service was the worst customer service experience I have ever had the displeasure of enduring. They are obviously an off-shore sham. The man on the phone had no idea how the website worked or what services the company provided. He was blatantly lying to me. When I asked him questions, he would ask a supervisor then come back with an answer that seemed to me like the company just trying to avoid liability. They told me that the tracking number wasn't actually a tracking but more like a transaction/order number. They tried to avoid all responsibly for the damage they caused my company or the egregious amount of my time and energy they wasted.

  Business Response

  Date: 10/08/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.   We apologize for the experience.  Unfortunately, we were unable to locate your account with the information provided.  Please email us the username of the account,or the person's full name, email address, the tracking number in question, or phone number as registered on the account.  Once we have this information, we'll be glad to help further.  While wed like to help you today, we would like to clarify that we are not the **************************** and we do not deliver packages or handle delivery in any way.  We are an **************** and American-based company and we have teams in multiple geographic locations.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st Stamps.com charged my account $20.99 for a subscription I have no knowledge of signing up for. I was logged into shipstation into ShipStation on Aug 29th to potentially use there services but didn't even decide to use them and canceled. No service rendered. Going through emails it looks like that was the same day this Stamps account was created.I wish to cancel whatever fake subscription they have me attached to and refunded for services I never used.

  Business Response

  Date: 10/03/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and issued a courtesy refund of $20.99.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/27/25.  We do not show that we received a cancellation during the 4-week trial period. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The keep trying to charge me for a account that I never used and cancelled. First it was $20 then $40 and now $60. This is ridiculous and cant even log into the account to reach anyone it tells me I dont have a acct cancel and stop charging me. What a scam

  Business Response

  Date: 09/30/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $62.97.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  We have closed your account.   We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period, which ended on your account on 6/13/25. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had to order extra equipment (Label Printer) when they changed Sofware since we couldn't use regular stamps anymore also had to use the online version for the label maker and had to use the software version for reg stamps. since that change of software, it's been going downhill,I tried to order stamps multiple times and on website store kept showing sold out. finally gave stamps.com a call and complained about the issue going on, trying to order stamps and they had no clue on when they will have the inventory few days after it said on their website that they well be back in stock sept 5th 2025 and that wasn't true called back and they didn't have an eta for me. finally, Sept 19, 2025, it gave the option to purchase stamps, and I went ahead and order them and also paid extra for them to be expedited and arrive Monday 9-22-25 never arrived called them today 9-23-25 and ask about my order and they informed they didn't have an eta since they them self haven't received inventory or a time frame on when will they get them . it's been problem after problem. so, as you can see how frustrating it is to pay for service that's not working.

  Business Response

  Date: 09/30/2025

  Dear ******, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for taking the time to share your feedback. We genuinely apologize for the inconvenience and frustration you've experienced.  We understand how important it is to have reliable access to stamps and supplies, especially when youre trying to run your operations smoothly.

  We understand the issues you've outlined, particularly with the software transition, supply delays, and the lack of clear communication around inventory and shipping.  We do have an update on your order (stm35420).  Checking with this issue with our Store Team, the order was sent to our fulfillment center on September 29, 2025, and is currently being processed for shipment.  Were actively monitoring the situation and will provide tracking information as soon as it's available.
  
  Your patience during this time is truly appreciated. We're also sharing your feedback internally to help improve our systems, communication, and inventory processes going forward.  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com billed me for 14 months of unauthorized charges, beginning in July 2024. Originally, I took advantage of their "free" stamps offer, but I never agreed to have them charge me monthly for services, and I never used their services. Unfortunately I didn't notice the charges until last month, at which time I called them to ask for a refund of $302.61 that they wrongly received over 14 months. I have spoken with, or emailed, at least 3 "customer service" ***** all of whom have told me my money would be refunded within 3-5 business days, and the only credit I received was for the very last charge. I have been able to recoup only around $80 from my credit card company. I was constantly told by stamps.com that they were "working" on my refund, but they have now stopped answering my emails. I am retired and live on a fixed income and should not have to be responsible for their unethical practices. I consider this to be fraud.

  Business Response

  Date: 09/26/2025

  Dear *****, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We do not offer a free service and apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/28/24. 
  
  We do consider the fees charged to be valid and appropriate.  However, we show that a check request for $300.00 was approved on 9-15-25 and is scheduled to processed and mailed.  Please allow 1-3 weeks for processing and delivery.  We are not able to issue a credit card refund due to a bank decline.  We show that our phone and email team assisted you with this issue.
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 10/13/2025

  I didn't want to respond until I received the refund check. Stamps.com said they had issued my check on September 15, and it would take 3-4 weeks for me receive it. It has now been 5 weeks, and I never received a check. They have been telling me since Aug. 12 that I would receive a refund. They have absolutely not acted in good faith and now they will no longer answer my emails to customer service. They are obviously not going to send the refund, and I would like you to resolve this for me. I originally asked for a refund of $300 but my bank gave me a credit of $80, so now I am asking for the remaining $220. I appreciate your help.
  

  
  

  Customer Answer

  Date: 10/28/2025

  Hello *********, and thank you for answering my email. Just this past week I finally did receive a refund check in the mail, so now you can officially close my complaint and it can be made known that they resolved the issue.

  
  

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try Stamps.com's free trial, and input my credit card information as required. Once I found out that a section labeled "package" isn't actually for packages and I was going to be double charged to ship an item (once for the label from Stamps, and once for the label from the post office since it was not sufficient and I couldn't just add postage to it), I decided to end my trial. However, I am unable to remove my credit card information from their site. In order to delete it, I need to add another card. I don't want to, since I won't be using their site.I reached out to customer service and was told to fill out a form to prove I'm me or some such nonsense. I told them I wasn't going to fill out a form to have my credit card information removed, asking them should be sufficient. They then responded a few days later stating they needed me to fill out a form. So, I'm filling out a different form now, instead.

  Business Response

  Date: 09/22/2025

  Dear ******, 

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand your concerns regarding this and apologize for the inconvenience.  For security and compliance reasons, were required to receive official requests for data deletion through our designated form. This helps us verify your identity and ensures your data is handled properly and securely. We know thats not the answer you were hoping for, but it's the only way we can proceed with your request.

  You can access the link to the form for the removal of your information here: ************************************

  Rest assured that the section called Packages can be used to print postage for packages, and we are sorry that we did not have the opportunity to clarify this further for you as well as having to purchase supplemental postage at the Post Office.  

  With Stamps.com, you can create and print both domestic and international shipping labels using any of our available carriers: ********** ***********, and GlobalPost. Shipping labels are the ideal solution for package shipping as well as mailing with flat-rate envelopes and large envelopes/flats.
  While you can use NetStamps with letters, postcards, and large envelopes, they do not include return and delivery address information. Shipping labels offer a significant advantage because they include postage as well as the delivery and return address. For most services, shipping labels also include tracking and allow scheduling a pickup.
  
  The most common shipping label size is the 4" x 6" shipping label. However, Stamps.com supports multiple shipping label sizes.  Again we apologize that we did not have the opportunity to clarify this further for you.

  
  Best Regards,      
    
  The Customer Support Team
  ********************** 
  

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/2025- STAMPS.com They charged my card ****** without authorization on an account that was dead for over 4 years. About an hour long phone call and nothing. **************** phone goes around in a circle, extremely repetitive and condescending. Our newly issued business credit card was somehow updated on their website and charged. I did not enter any information on their website as I haven't logged in for over 4 years! They use an automatic ****** that and run payment without authorization. I did not loan or lend my credit card to anyone, we just got a new one last week. I'll probably have to dispute it with the bank and get yet another card re-issued.I just received a notice that they will waive my upcoming service fee but no word on the actual refund.

  Business Response

  Date: 09/22/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We consider the fees charged to be valid.  However, we have processed a refund for you for $774.87 on 9/22/25.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  We show that this account was fully activated on 7/15/2020. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  Stamps.coms service fees are not based on usage, and we apologize for any misunderstanding. 
  Since the account in question had remained active until this time, updated billing information was received to bill the outstanding fees on file, as stipulated in our Terms of Use at www.stamps.com/conditions:
  "Please note that Stamps.com may receive updated information regarding your payment card account,debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information."
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/13/20. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** was created through ShipStation without my knowledge or consent. When I canceled my ShipStation account, that cancellation also included the Stamps.com connection. I never independently created or signed up for a Stamps.com account.Despite this, ********************** has continued charging my credit card for over a year. Most concerning, they have recently managed to charge an expired card that still carried the same number. I have not used their services at any point during this ******* took significant effort and sleuthing for me to even figure out how to log in to a Stamps.com account and uncover the source of these charges. I believe this constitutes an unfair and deceptive billing practice.I am seeking a full refund of $398.81 for all unauthorized charges. I also request confirmation that no further charges will be made to my account or card.

  Business Response

  Date: 09/23/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We would be happy to help further.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline. 
  We show that there are two separate accounts:
  *Account ********** was created on 4/06/2023 under the Stamps.com Pro Plan 0316 - $20.99/monthly.  We have closed this account. 
  *Account ********** is a ShipStation Stamps.com account with no monthly service fee. 
  Canceling a ShipStation account does not cancel a separate Stamps.com account.  We show that a Stamps.com account was independently created and activated at our site.  We do not create accounts on behalf of customers. 
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/4/23. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I ask that the business confirm mailing address for my payment as ************************************ 
  
  Sincerely,
  
  **** *********