Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I am requesting a full refund of $523.07 for unauthorized subscription charges from May 2023-March 2025. In April 2023, I signed up for what I believed was a simple Stamps.com account for occasional postage purchases. I was never clearly informed I was enrolling in a mandatory monthly subscription service that was nearly impossible to dis-enroll off of. Account ID: ********* Billing ********** months on card ending 2149: $478.22 (May 2023-March 2025)2 months on card ending 1895 (a privacy card): $44.35 (after switching cards to stop charges)Total unauthorized charges: $523.07 Service usage: ZERO - never printed postage or accessed platform Deceptive Practices:The signup process used "dark patterns" that obscured the subscription nature, violating FTC regulations on clear disclosure requirements. When I switched credit cards in March 2025 to stop unauthorized billing, Stamps.com continued charging the replacement card, demonstrating systematic subscription entrapment. Supporting Evidence:I will attach four credit card statements for card ending 2149 with non-Stamps.com info redacted: June 2023 (showing initial charges), December 2023 & 2024 (demonstrating continuous billing), and March 2025 (final charge on original card). Legal Basis:This violates FTC Act Section 5 (deceptive practices), ************************* rules, and ROSCA requirements for express consent. Recent BBB cases show Stamps.com issues courtesy refunds for similar deceptive enrollment: $603.69, $220.60, and $150+ refunds for identical situations. Resolution Request:Full refund of $523.07 to original payment methods Permanent written account closure confirmation Response within 14 business days The 24-month billing pattern without service usage demonstrates systematic deceptive practices requiring immediate full restitution consistent with recent successful BBB resolutions.

  Business Response

  Date: 07/22/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured your account is closed and that we have issued a courtesy refund of $544.83 on 7/22/25.  We do consider the fees charged to be valid and appropriate.  However, we have issued a courtesy refund. 
  
  We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/17/23. 
  
  We offer customers various means to cancel their accounts and contact us.  Accounts can be closed via phone, email, and online.  We have multiple support channels with which customers can contact us.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  Since the account in question has remained open until this time, we do reserve the right to bill any open account. As stated in our Terms of Use, Stamps.com may receive updated billing information regarding your credit card account, debit card account or bank account from your financial institution and by accepting this Service Agreement you are consenting to such updating.  Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CANCELLED MY ACCOUNT SEVERAL MONTHS AGO AND THEY CONTINUE TO CHARGE **** CALLED AND COMPLAINED - THEY REFUNDED ME THE CHARGES , BUT THEN ON 7/10/2025 THEY CHARGE ME 22 CENTS - THEY KEEP STEALING MONEY FROM ME EVEN THOUGH I CLOSED MY ACCOUNT AND NEVER ORDERED ANY MORE OF THEIR PRODUCTS. I WANT THEM TO STOP CHARGING MY ACCOUNT - IF I HAVE TO CANCEL DEBIT CARD , I WILL BE CONSULTING A CONSUMER RIGHT LAWYER

  Business Response

  Date: 07/16/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured your account is closed and no further charges will occur.    
  
  $0.22 was the refund for your remaining purchased postage balance.  It was not a charge but a refund for your remaining purchased balance, per the procedures described in our Terms.  It was processed on 7/10/25.  We also a courtesy refund of $41.98 was issued on 6/10/25.  We apologize for any confusion regarding this issue. 
  
  We show that the refund of $0.22 was confirmed by our supervisor on 7/14/25. 
  
  We apologize for any confusion or misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period. 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ********************** to print one shipping label. I was automatically signed up for a $30/month subscription with no ask or warning. You would never know unless digging deeper into the website. So I cancelled my account 5 minutes after creation, and am told i will still be charged the monthly subscription fee of $30 that i never asked for or agreed to in the first place. Like most businesses run by a larger conglomerate it is impossible to talk to a human about the issues youre having with their service. This is an egregious business that cares for nothing more than suckering people in for profit.

  Business Response

  Date: 07/14/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured your account is closed.  As it was closed during the 4-Week Trial Period, rest assured that you will not be charged a service fee.  We normally charge a monthly fee of $20.99 for our core account, not $30.00. 
  
  Reviewing this issue, we do not show that it was indicated that you would be charged a monthly subscription fee.   We show our email stated the following:
  
  The following is your statement for July ******* to July 12, 2025. 
  
  Service Charges      $0.00
  Total Charges: $0.00
  
  We apologize for any confusion or misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $20.99 monthly fee after the 4-Week Trial Period. 
  
  In addition, our records indicate that you were offered the option to be connected to live support. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd, I visited ShipStations website and funded my shipping account in the amount of $1,165. I then tried to print a shipping label thats costed $1013.43. and as a result $1013.43 was deducted from my ShipStation account yet I was never provided the shipping label I purchased. Again, I did not receive a label. I should have received a label the moment I purchased the shipping label. I contacted Shipstation to inform them of this error and they recommended I contact Stamps.com. I then contacted Stamps.com and they stated they could not do anything. You'll see both correspondences from Shipstation and Stamps.com. I want a reversal/refund of this transaction because it is not fair for me not to receive the shipping label or a refund. I believe there's an error within Shipstation since it didn't produce the label, but shipstation stated there is no evidence of the shipping label existing. I've sent countless messages to Shipstation dating back to last week and the only thing they do is escalate the issue and no one has an answer there. Shipstation informed me that I must contact Stamps.com to resolve the issue. And Stamps.com has not taken ownership of the issue either. So, Im requesting a reversal/refund of the transaction for the amount of $1013.43. Ive attached correspondence from both Shipstation and Stamps.com, along with a purchase report showing that I funded the account, and was charged for the shipping label. Thank you for your help.

  Business Response

  Date: 07/15/2025

  Dear Devetral, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   Rest assured that we have applied a $1013.43 postage credit to your account on 7/15/25.  We apologize for the inconvenience you have experienced. 
  
  Reviewing this issue in detail, we do show that you encountered a label void issue.  We take these matters seriously and our senior support team investigated the issue you reported.
  
  Please rest assured that we will be reviewing the interactions in question.  We will address the matter accordingly.
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, a charge of $19.99 was made by Endicia to my ********** account as a debit card transaction. This has become a recurring charge, and $19.99 was again charged to my ***** bank account on April 22, 2025, May 22, 2025, and June 23, 2025. When I search all my email accounts, I cannot find anything that indicates that I ordered or signed up for anything with Endicia. When I called the number for Endicia listed on my bank charge *************), they were unable to find an account under my name or any of my email addresses and were therefore unable to cancel the recurring charge. When I called my bank, they said my only recourse was to cancel my debit card and have a new one issued.

  Business Response

  Date: 07/14/2025

  Dear *****, 
  
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for the inconvenience.  Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account, or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.
  
  As recommended by our representative on May 16, 2025, our recommendation is to contact your bank or the card issuer to stop any charges, and also dispute the charges that you're being charged with for this.

  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue. For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution.
  We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  Endicia 

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my Stamps.com account pretty much since I opened it. I have canceled it multiple times, starting within the free trial period during the first month of opening my account (3/30/25). They have proceeded to charge my card after I cancelled and so I've made it where they cannot charge my card and cancelled multiple times since then. I'm continuing to get emails about my card being declined. It is being declined because I have continuously cancelled it and was still charged after the first cancellation, so I have no money to pay for the charges with. I should have checked the BBB rating before even opening up an account because it is clear from that this is a reoccurring problem with this service. I've already paid an extra month after I had cancelled initially. I refuse to continuing to pay for a service I never used and have attempted to cancelled multiple times. They are now attempting to charge me for multiple months since the payments are not going through. I have not used this service to print any postage. And again, I have attempted multiple times to get this service cancelled, even before being charged. I had one months fee taken out of my account for $21.20 and now they are saying I owe an additional $44.45. Despite cancelling for the first time before my free trial was over.

  Business Response

  Date: 07/10/2025

  Dear Simba, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed this account and cleared the outstanding balance of $44.45 on the account. 
  
  We have also issued a credit card refund of $21.20 to your card.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  
  We apologize for any misunderstanding.  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Simba Dayton

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told Stamps.Com by replying to emails that I no longer wanted the service. I only used it for one month. I havent used it since the first month. You keep emailing me bills. I paid for the first I DO NOT USE STAMPS.COM AND HAVE NOT USED THE SERVICE SINCE THE FIRST MONTH, WHICH I PAID FOR.Look at my ********* my record. I dont recall how much I spent. I am not asking for money. Just stop sending bills.I think stamps.com is probably great for a business. Im retired and in my 80s and have a limited income. I found the service was not worth the cost for me. I order stamps online from the post office and they come to my mailbox.

  Business Response

  Date: 06/26/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed this second account and cleared the outstanding balance on the account. 
  
  We show that you have two accounts with us.  While Account ********** was opened on 11/18/2023 and closed on 11/20/2023, we show that you had a second account with us.  The second account opened on 11/21/2023,the day after the first account was closed. 
  
  Regarding the second account, we have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats,letters, and calls.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get packages from Stamps.com that I did not order but I get billed for. How can I stop these shipments.

  Business Response

  Date: 06/12/2025

  Dear ********, 
  
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.
  
  Unfortunately, we were unable to locate a Stamps.com account with the information provided.  
  
  Please provide us the username of the account, ********************** account / invoice number, or the person's full name, email address, or phone number as registered on the account. 
  
  If you are receiving notifications regarding orders, we would like to clarify that Stamps.com is not a shipper.  We are a PC Postage provider.  The message that you received does not indicate that you have been charged for a Stamps.com product, but it may indicate that a possible Stamps.com customer is utilizing our service to ship a product to you. The possible customer has used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this possible order or customer.  
  
  If you are receiving unauthorized fraudulent transactions, please call our Trust and Safety team at the number below. 
  
  *Trust and Safety Phone Line - ************
  
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has a practice that is deceptive, immoral, and unethical. It takes money from their customers without their knowledge or consent. The labels printed from Stamps.com have an expiration date which is hidden. Labels are only good for 7 days. Nowhere on the label is this evident. The only way you find it is 1) You experienced a lost package because they pulled the funding from the label. 2) You just happen to hover over a hidden "?" during the label printing process. No notice is given to the customer of the expired label. ********************** keeps any money you put toward the label unless you reach out to them within 30 days. But again, no notice that this needs to be done is given to the customer because no notice of expiration is ever provided. You just have to get lucky. This is such an unethical practice. Honestly, I question its legality. How much money is Stamps.com making in unclaimed refunds?

  Business Response

  Date: 06/09/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for sharing your perspective.  Postage is funded directly to the **** and reflected in your account balance when added. Refund requests are subject to the rules and requirements of ****************************** third party carrier services,including the ***** In your history of print transactions, you will be able to request a refund for applicable unused postage and expired, unused **** label QR codes per the policy.  To clarify, postage funds are purchased from the ****, not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  
  As confirmed via previous communications, we have applied a courtesy postage credit of $25.00 to your postage balance. If you're currently logged into your account, please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in. You will receive an email confirming this credit was applied in the next few minutes.
  
  Shipping Labels are intended to be used on the day of printing and the mailer is responsible for complying with current **** statutes and regulations.
  
  Per **** regulations, the print date must match the mail date, so if you do not intend to use the label, rest assured you can request a refund via the misprint/unused label process. It would not be refunded automatically. If there is a label you don't intend to use, e-refunds for **** shipping labels can be submitted within 28 days of the print date.  Misprinted or unused postage is not recoverable if the claim is not filed within this timeframe. 
  
  For further information, please see: *******************************************************************************************
  
  
  All misprint refund requests must be sent to,reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account.
  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim. 
  
  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  
  We apologize for any inconvenience this process causes.
  
  We have step-by-step instructions at the links below:
  
  
  HOW TO REFUND STAMPS
  
  
  ********************************************************************
  
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  
  ********************************************************************
  
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  After much back and forth and subpar communication from the customer service department, it appears that the **** is the entity keeping all unclaimed refunds.  This is by no means a satisfactory resolution.  It still raises legitimate ethical questions, but does absolve Stamps.com of ultimate responsibilty for the misappropriated funds. However, Stamps.com needs to do more to make the process more transparent.  Like a simple and visible postage expiration date printed on labels.  
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used this account in over a year, when I tried to cancel the account the system would not allow. They continued charging me, even when I called them to inform them of me no longer wanting to continue the subscription. I was just charged for a year of services I did not use.

  Business Response

  Date: 05/27/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $220.60 on 5/27/25.  We show that your account is closed.
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We offer various means to cancel, including phone, email, and online options, and we are not aware of any issue preventing customers from canceling.  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******