Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me $20.99 every month without notice. Even after I found it and wrote to their customer service, they confirmed they will refund and cancel my account without further charges, they still keep charging me every month without cancellation and never refund for me. I can never get the refund and cancel my account in this company. I still got charges every month. I need they refund me these four months charges in total $83.96, cancel my account forever and stop charging me in the future.

  Business Response

  Date: 12/04/2025

  Dear Hui, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed. 
  Your satisfaction is important to us and we have issued a full service fee refund for $104.95.  Please allow 3-5 business days for this credit to be applied to your account.
  We do not bill without notice.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/29/2025. 
  
  In regard to the issue associated with the interaction between you and the agent, rest assured we have taken corrective action and ensured that the account is fully refunded and closed.  We apologize for the experience. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:11/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Stamps.com regarding unauthorized and unfair billing practices. My account has not been active or in use , yet the company continued to attempt to charge me monthly fees, resulting in a total balance of $62.97.When I contacted Stamps.com to dispute these charges, I was informed that they continue billing customers even when accounts are not being used. I was never made aware of this policy, nor did I knowingly agree to being charged for an inactive account. At no point was I notified that charges would continue to accrue without any account activity.I believe this practice is deceptive and unethical. I am requesting that Stamps.com remove the $62.97 in charges and immediately close my account to prevent any further billing.Please investigate this matter and assist in resolving it fairly.Account Username :dv29 Email : *********************

  Business Response

  Date: 12/04/2025

  Dear Darshan, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed.  We do show that your account had been fully activated and opened on 8/14/25.  Rest assured that we cleared and zeroed out the outstanding balance as a courtesy. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. As stated in our Terms the monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 8/14/25.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/11/25.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 12/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:11/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com signed me up for a recurring charge, and then never provided terms of service. Furthermore, I was unaware that I was enrolled in a recurring billing plan until I received 2 months of charges to my credit card. Stamps.com never sent a monthly invoice about these payments, nor did they inform me of the services they offered. I am not even aware of when my account was signed up. I understood that I used stamps.com for a one-time purchase of shipping credits, but was unaware that I had a monthly charge. I am seeking better practices from this company to inform customers of monthly, recurring charges and I wish to have my money for the October charges, approximately *****, returned due to lack of information about any policy, charges, or contract.

  Business Response

  Date: 11/24/2025

  Hi there, thank you for reaching out and bringing this to our attention! Our team has confirmed your account is canceled and has refunded the $20.99 back to your financing institution. This should be reflected within 3-5 business days. Let us know if you need any further assistance!

  Customer Answer

  Date: 11/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I would also ask Stamps.com to change their practices to ensure that they notify future customers of upcoming and pending charges. I found the lack of communication to be surprising and problematic since I was not aware that I was enrolled in this monthly service. Furthermore, it was difficult to understand what I was being billed for from my credit card company since I had no record of communication with Stamps.com about enrolling or billing for any services. This seemed like a total scam, and I would not want any other people to fall prey to this kind of predatory and deceptive practice to extract funds from people. Please improve your practices to prevent further problems like these. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Stamps.com and ongoing unauthorized billing. Several years ago I signed up for a Stamps dot com account. I never created any paid contract with them and they do not have any valid payment method on file for me. Despite this, the company has continued to generate monthly charges on my ********** no point have I received services, nor have I approved any billing agreement. These charges have accumulated to approximately five hundred dollars. The company continues to email monthly statements even though there is no payment source connected to my account and no permission to charge **** have attempted to resolve this issue directly but the charges continue. This pattern is unacceptable and gives the appearance of a system that automatically bills former trial users regardless of whether a valid account exists.I am requesting the following:1.Full reversal of all accumulated charges.2.Immediate closure of the ***************** confirmation that no further charges or statements will be generated.I am submitting this complaint because Stamps.com appears to respond only when a formal Better Business Bureau report is filed. I am seeking a swift resolution and complete removal of the unauthorized balance.

  Business Response

  Date: 11/21/2025

  Hi there, thank you for reaching out and bringing this to our attention! Our team has confirmed your account has been closed, all attempted collected funds have been cleared, and no additional funds will be collected. Please have a great weekend, and let us know if you need anything else!

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account earlier and was poking around the website just to compare prices to compeditors. Recently, I received a charge on my credit card for a subscription that I don't remember ever agreeing to. I did not recieve any prior communication stating that my card would be charged, and had no idea that it would be. I have not ever shipped anything with this company and when I tried to close my account, it is stating that I will be charged AGAIN when I haven't used the service and don't remember even agreeing to a subscription service. This is seeming like a scam with how little I have recieved about any charges, and how much I had to poke around their website to even figure out why I was charged.

  Business Response

  Date: 11/21/2025

  Hi there, thank you for reaching out! Our team has confirmed your account has closed and the funds have been refunded. You should see these reflected by your financing institution within 3-5 business days. Have a great weekend!

  Customer Answer

  Date: 11/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ShippingEasy and added funds to purchase shipping labels. They have a partner - Stamps.com. ShippingEasy stated that their account includes a free Stamps.com plan, but I recently discovered that Stamps.com has been charging me $19.99 per month for the past two years. I have never taken any actions on Stamps.com nor used any of their services. Neither Stamps.com nor ShippingEasy has ever sent me any emails notifying me about these charges, and I have never received any invoices or receipts from them.I am requesting a full refund!account number: ********** Email: ******************* My card has been charged monthly: ************ 9026

  Business Response

  Date: 11/13/2025

  Dear Ting, 

  
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  We show that there are two separate accounts in question.  We show that a paid account under the Core -$19.99 monthly plan was created on 1/5/24.  This was Account **********.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com   Rest assured that this account is now closed. 

  The ShippingEasy is a separate account ******************* under a separate account creation process.  This Stamps.com Pro Plan - ShippingEasy 0306 - $0.00/monthly was opened on 12/04/2023.

  We do consider the fees charged to be valid and appropriate.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check of $439.78 as we are not able to issue a credit card refund due to a bank decline.  Please confirm the payee name and mailing address.  

  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions

  
  We show that an account ********** under the Core -$19.99 monthly plan was created on 1/5/24.  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/3/24.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because the merchant stated in response that they will refund the fee to me.
  
  Sincerely,
  
  Ting ****

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Statement #********** - ******** I received an email with an invoice from this website called "Stamps.com" for $288.26. My card was then charged for the amount. I have never used, nor did I sign up for a Stamps.com membership or services. This charges are unauthorized and fraudulent. I am respectfully requesting an immediate refund to my credit card and termination of this supposed fraudulent account that appears to have been falsely created. Thank you

  Business Response

  Date: 11/10/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed. 
  We show that this account was fully activated on 9/13/24.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We do consider the fees charged to be valid and appropriate.  However, your satisfaction is important to us and we would be happy to issue a courtesy refund for $288.26.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/12/24.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With that said, the business claims to have issued a refund and I will look to see if it processes on my credit card.
  
  Sincerely,
  
  **** B

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about my code K5A4076 for the Get stamps offer. You have gotten my data under the false pretense I could print some free stamps. The system is stuck in an infinite loop of "account verification" and won't let me print the stamps. Pretty scammy.

  Business Response

  Date: 11/06/2025

  Dear Francesco, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear our account verification process created a negative impression.  We show that you signed up under promo code L5A4076 (we do not show it was K5A4076) and were sorry that you encountered issues printing the free stamps.  Our promotional offers do require a quick account verification step for security and eligibility reasons. We that show a verification code was emailed to you on 11/5/25.  Two-step verification is required for certain account activity.  Please rest assured that we take your concerns very seriously.  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. 
  Sincerely,
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 11/13/2025

   
  Complaint: 24108940
  
  I am rejecting this response because:. They did not actually do anything about it.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 11/26/2025

  Apologies for the confusion. The code you were supposed to use is L5A4076. Please utilize that as your promo code and you won't get stuck in the loop. Have a great holiday!

  Customer Answer

  Date: 11/26/2025

   
  Complaint: 24108940
  
  I am rejecting this response because:
  I had to waste so much time on this.  Also, your marketing techniques are scammy
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Stamps.com regarding unauthorized and unfair billing practices. My account has not been active or in use since September of last year, yet the company continued to attempt to charge me monthly fees, resulting in a total balance of $331.12.When I contacted Stamps.com to dispute these charges, I was informed that they continue billing customers even when accounts are not being used. I was never made aware of this policy, nor did I knowingly agree to being charged for an inactive account. At no point was I notified that charges would continue to accrue without any account activity.I believe this practice is deceptive and unethical. I am requesting that Stamps.com refund or remove the $331.12 in charges and immediately close my account to prevent any further billing.Please investigate this matter and assist in resolving it fairly.

  Business Response

  Date: 11/06/2025

  Dear Treshe', 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $331.12.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. As stated in our Terms, to which all customers must agree prior to creating an account, the monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  Were happy to answer your questions about our terms and conditions.
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  We show that this account was fully activated on 10/2/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/31/20.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2025, I noticed a recent charge from Stamps.com on my bank account, even though my account with them was closed in 2020. After reviewing my statements, I discovered three other unauthorized charges going back several months.The total amount withdrawn without authorization is $159.92, consisting of five separate transactions: $19.99 on 3/21/2025; $79.96 on 7/21/2025, $19.99 on 8/21/2025, $19.99 on 9/21/2025, and $19.99 on 10/21/2025.I contacted Stamps.com support and provided all requested information including the last four digits of my card, billing ZIP code, and screenshots of the charges but they said they couldnt locate any record of the transactions. I was told my account has been closed since 2020, yet the company continues to withdraw funds.These are unauthorized charges, and I am requesting a full refund and written confirmation that my information will be removed from any active billing system so this does not happen again.

  Business Response

  Date: 11/03/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Weve thoroughly reviewed our records and were unable to locate any charges or transactions under your account **********************, our records confirm that your account has been closed since 12/7/2020.
  You can reach us at our Trust and Safety Phone Line -************
  You may also wish to contact your financial institution to dispute any unauthorized charges.  For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues.   We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.
  Your bank will work on your behalf and take this situation further after you have reported this case.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Resolutions Team
  Stamps.com