Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received free stamps in an unsolicited mail from Stamps.com. Perhaps they target naive senior citizens. Im 82. In order to use the stamps, apparently I must have had to provide a credit card number and I certainly missed the caveat that by using the stamps I then became obliged to pay a monthly fee regardless of not using the service offered. When I noticed a charge on my credit card I assumed it was an error and contacted my credit card issuer. They declined to pay the charge and cancelled the credit card. Stamps.com continues to attempt collect a monthly fee which is declined by the credit card company. Other than falling for the free stamps, I have never used the service offered. The most recent email received from them states that I owe them $392.20. Shame on me, at my age I should have realized that there is no such thing as a free lunch; or in this case, free stamps.

  Business Response

  Date: 12/11/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that we have cleared and zeroed out the outstanding, unpaid balance of $392.20 as a courtesy. 
  We apologize for any misunderstanding regarding our services and for your negative experience.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a REMOVEDVendor licensed and approved by the REMOVED. We are a separate company from the REMOVEDitself.
  We show that this account was fully activated on 5/06/2024.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/04/2024. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not able to cancel my subscription after several attempts in the app and on their website keeps getting surrounded back to your account has been updated to a $0 plan and you'll be billed $20 and some odd change on a certain date. I am not paying anything for this service other than the $10 that they already have of mine which $2.09 or something like that is still in the account. Keep it and leave me alone. This company is just ridiculous. I should have never ever signed up and read the reviews and the complaints listed here. They're all accurate and true. This company is doing nothing but attempting to scam people out of their hard-earned money. It is ridiculous what they are doing to consumers. After this I'm going to report them to the REMOVED. I'm sure it's been done already cuz I see it has been in the recent complaints from other customers. This company is just used to doing things their own way and that's got to stop.

  Business Response

  Date: 12/11/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that you will not be charged the $20.99 service fee.  Any remaining purchased postage will be refunded to you. 
  We do offer various means to cancel, including phone,email, and online options.  We offer customers the opportunity to switch to a $0.00 Subscription-Fee Plan for service fees for succeeding cycles.  We bill in arrears, not at the beginning of the cycle.  We show that you had opted to switch to the $0.00 Subscription-Fee Plan on 12/08/2025.  We bill at the end of the cycle for the cycle you started with. When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
  We appreciate your detailed feedback regarding the plan change structure.   In accordance with our terms  (  www.stamps.com/conditions )we always bill at the end of the cycle, not at the beginning.  This means that when a service plan change takes place, the new billing always goes into effect at the end of your next cycle.  We do show that you signed up for the $20.99 Core Plan.  However, as indicated above, you canceled during the 4-Week Trial Period and will not be billed.  In regard to the subscription-free plan, this change would have taken place in the next cycle if you had decided to keep your account open. 
  We apologize for the misunderstanding on our fee structure.   We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.  Please rest assured that we take your concerns very seriously.  Stamps.com successfully completed a rigorous 10-step approval process with the REMOVEDto ensure that it meets the most stringent security and financial requirements of the federal government.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/11/2025

  Better Business Bureau:

  
  

  I've reviewed the business's response to complaint ID REMOVED. Note that The resolution is satisfactory to me. Note that When pages don't format correctly, it's impossible for users to comply or for the company to ensure compliance. There's a lot to unpack here so I'll leave it at that. As long as I'm not billed in the future this matter is closed.

  
  

  Sincerely,

  
  

  REMOVED

• Initial Complaint

  Date:12/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me $20.99 every month without notice. Even after I found it and wrote to their customer service, they confirmed they will refund and cancel my account without further charges, they still keep charging me every month without cancellation and never refund for me. I can never get the refund and cancel my account in this company. I still got charges every month. I need they refund me these four months charges in total $83.96, cancel my account forever and stop charging me in the future.

  Business Response

  Date: 12/04/2025

  Dear Hui, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed. 
  Your satisfaction is important to us and we have issued a full service fee refund for $104.95.  Please allow 3-5 business days for this credit to be applied to your account.
  We do not bill without notice.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/29/2025. 
  
  In regard to the issue associated with the interaction between you and the agent, rest assured we have taken corrective action and ensured that the account is fully refunded and closed.  We apologize for the experience. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I utilized Stamps.com one singular time, and understood while signing up that it was a monthly membership that I planned to terminate, and then did. However, for whatever reason, I kept continuously being charged for said membership, despite being told my account had been closed. No amount of communication has helped this, so I removed my credit card from the account. I have never used Stamps.com since nor have I so much as even logged onto the account (which again, I tried repeatedly to close). I noticed today that I have been receiving emails that have been going to my Spam folder claiming that I owe Stamps.com money for my account charges. I have not utilized this service, AND attempted to cancel it, and do not feel it is ethical or fair that these emails persist, nor do I feel it fair that I should pay these charges, and wish to be left alone by this business, which I have no plan of ever using again. According to my internet research, many other people have fallen into this exact same situation and believe Stamps.com to be a scam, which leads me to believe this is intentional and predatory on the part of their business model. If BBB could please help me resolve this, that would be great.

  Business Response

  Date: 12/04/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed.  We do show that your account had been fully activated and opened on 10/18/2022.  Rest assured that we cleared and zeroed out the outstanding balance as a courtesy. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. As stated in our Terms the monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 10/18/2022.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  We do not show our support team provided confirmation previously that your account had been closed.  If you have further information and details on this, wed be happy to review it further. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/16/2022. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:12/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, I was looking for a way to order stamps online, a book of stamps. I tried signing up on www.stamps.com, thinking I was working with the REMOVED. When I saw the fee they wanted, I stopped and I did not complete the signup process. I replied to their emails telling them it was a mistake, not realizing they were "no-reply" at first. I can't seem to find a way to get hold of them. I have not used their service, and did not even complete the sign-up process. They want me to pay $325 for nothing. I want this charge removed from my name and I want www.stamps.com to stop contacting me.

  Business Response

  Date: 12/04/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed.  We do show that your account had been fully activated and opened on 4/09/2024.  Rest assured that we cleared and zeroed out the outstanding balance as a courtesy. 
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a REMOVEDVendor licensed and approved by the REMOVED. We are a separate company from the REMOVEDitself.
  We show that this account was fully activated on 4/9/2024.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We show that we sent email instructions on how to cancel on 12/3/25 in response to your email. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/8/24.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:11/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Stamps.com regarding unauthorized and unfair billing practices. My account has not been active or in use , yet the company continued to attempt to charge me monthly fees, resulting in a total balance of $62.97.When I contacted Stamps.com to dispute these charges, I was informed that they continue billing customers even when accounts are not being used. I was never made aware of this policy, nor did I knowingly agree to being charged for an inactive account. At no point was I notified that charges would continue to accrue without any account activity.I believe this practice is deceptive and unethical. I am requesting that Stamps.com remove the $62.97 in charges and immediately close my account to prevent any further billing.Please investigate this matter and assist in resolving it fairly.Account Username :dv29 Email : REMOVED

  Business Response

  Date: 12/04/2025

  Dear Darshan, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed.  We do show that your account had been fully activated and opened on 8/14/25.  Rest assured that we cleared and zeroed out the outstanding balance as a courtesy. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. As stated in our Terms the monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 8/14/25.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/11/25.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com signed me up for a recurring charge, and then never provided terms of service. Furthermore, I was unaware that I was enrolled in a recurring billing plan until I received 2 months of charges to my credit card. Stamps.com never sent a monthly invoice about these payments, nor did they inform me of the services they offered. I am not even aware of when my account was signed up. I understood that I used stamps.com for a one-time purchase of shipping credits, but was unaware that I had a monthly charge. I am seeking better practices from this company to inform customers of monthly, recurring charges and I wish to have my money for the October charges, approximately REMOVED, returned due to lack of information about any policy, charges, or contract.

  Business Response

  Date: 11/24/2025

  Hi there, thank you for reaching out and bringing this to our attention! Our team has confirmed your account is canceled and has refunded the $20.99 back to your financing institution. This should be reflected within 3-5 business days. Let us know if you need any further assistance!

  Customer Answer

  Date: 11/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED. I would also ask Stamps.com to change their practices to ensure that they notify future customers of upcoming and pending charges. I found the lack of communication to be surprising and problematic since I was not aware that I was enrolled in this monthly service. Furthermore, it was difficult to understand what I was being billed for from my credit card company since I had no record of communication with Stamps.com about enrolling or billing for any services. This seemed like a total scam, and I would not want any other people to fall prey to this kind of predatory and deceptive practice to extract funds from people. Please improve your practices to prevent further problems like these. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Stamps.com and ongoing unauthorized billing. Several years ago I signed up for a Stamps dot com account. I never created any paid contract with them and they do not have any valid payment method on file for me. Despite this, the company has continued to generate monthly charges on my REMOVEDno point have I received services, nor have I approved any billing agreement. These charges have accumulated to approximately five hundred dollars. The company continues to email monthly statements even though there is no payment source connected to my account and no permission to charge REMOVEDhave attempted to resolve this issue directly but the charges continue. This pattern is unacceptable and gives the appearance of a system that automatically bills former trial users regardless of whether a valid account exists.I am requesting the following:1.Full reversal of all accumulated charges.2.Immediate closure of the REMOVEDconfirmation that no further charges or statements will be generated.I am submitting this complaint because Stamps.com appears to respond only when a formal Better Business Bureau report is filed. I am seeking a swift resolution and complete removal of the unauthorized balance.

  Business Response

  Date: 11/21/2025

  Hi there, thank you for reaching out and bringing this to our attention! Our team has confirmed your account has been closed, all attempted collected funds have been cleared, and no additional funds will be collected. Please have a great weekend, and let us know if you need anything else!

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account earlier and was poking around the website just to compare prices to compeditors. Recently, I received a charge on my credit card for a subscription that I don't remember ever agreeing to. I did not recieve any prior communication stating that my card would be charged, and had no idea that it would be. I have not ever shipped anything with this company and when I tried to close my account, it is stating that I will be charged AGAIN when I haven't used the service and don't remember even agreeing to a subscription service. This is seeming like a scam with how little I have recieved about any charges, and how much I had to poke around their website to even figure out why I was charged.

  Business Response

  Date: 11/21/2025

  Hi there, thank you for reaching out! Our team has confirmed your account has closed and the funds have been refunded. You should see these reflected by your financing institution within 3-5 business days. Have a great weekend!

  Customer Answer

  Date: 11/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became aware of an unauthorized charge on my credit card in August for $20.99. I reached out to support and they said there was nothing they could do, and recommended I get in touch with my card issuer. I requested they remove all of my information and account from their database, as this was unauthorized. My card was cancelled by the issuer and I received a new card in the REMOVEDOctober, I received another unauthorized charge on my NEW card, for the same amount, $20.99. I do not want to have another card issued, so I reached out to support again and asked for a refund as I don't want to have to get another card issued for the second time in three months. I asked how this could have possibly happened if they removed all of my information. My bank believes it was a card from a digital wallet that was not updated at the time they issued the new card. It has now been over two weeks, and I've gone back and forth with support many times, even calling when they requested me to. When I called, I was on hold for 45 minutes while they told me they couldn't access my information (due to the original fraudulent charge) so they needed a senior tech, all of whom were unavailable. At this point in time, I've been waiting for over a week for them to contact a senior tech and give me an update. I have not heard from them since last week, and I've reached out twice for an update. At this point, I'm out $20.99, and my card issuer has blocked all future charges from this merchant, but I am concerned that this solution will not be enough. I would like the $20.99 refunded, and confirmation that I will not see another charge from stamps.com on my credit card.

  Business Response

  Date: 11/21/2025

  Hi there, thank you for bringing this to our attention! Our team has been made aware and is going to close your account and refund the requested amount. Once we have confirmation this has been completed, we will send an email confirming this to you. Have a great weekend!

  Customer Answer

  Date: 11/28/2025

   
  Complaint: 24147830
  
  I am rejecting this response because:
  
  As of today, there has been no refund, no email. The response would be satisfactory if they actually issued a refund and closed the account. They could also issue a timeline and complete the refund and send the email in a timely manner. At this point, their response is performative and the business still has not taken action.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 12/04/2025

  We hear your concerns on this, REMOVED, and your satisfaction and our continued support regarding your issue are important to us.  As confirmed by our Program Manager REMOVED, a check request for $20.99 was filed with our finance teams.  Please allow 2-4 weeks for processing/delivery of the check in question.  Rest assured that we are taking this matter seriously and will continue to ensure a satisfactory resolution for you.
  Sincerely,
  The Resolutions Team