Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on ShippingEasy and added funds to purchase shipping labels. They have a partner - Stamps.com. ShippingEasy stated that their account includes a free Stamps.com plan, but I recently discovered that Stamps.com has been charging me $19.99 per month for the past two years. I have never taken any actions on Stamps.com nor used any of their services. Neither Stamps.com nor ShippingEasy has ever sent me any emails notifying me about these charges, and I have never received any invoices or receipts from them.I am requesting a full refund!account number: REMOVEDEmail: REMOVEDMy card has been charged monthly: REMOVED9026

  Business Response

  Date: 11/13/2025

  Dear Ting, 

  
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  We show that there are two separate accounts in question.  We show that a paid account under the Core -$19.99 monthly plan was created on 1/5/24.  This was Account REMOVED.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com   Rest assured that this account is now closed. 

  The ShippingEasy is a separate account REMOVEDunder a separate account creation process.  This Stamps.com Pro Plan - ShippingEasy 0306 - $0.00/monthly was opened on 12/04/2023.

  We do consider the fees charged to be valid and appropriate.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check of $439.78 as we are not able to issue a credit card refund due to a bank decline.  Please confirm the payee name and mailing address.  

  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions

  
  We show that an account REMOVEDunder the Core -$19.99 monthly plan was created on 1/5/24.  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/3/24.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me because the merchant stated in response that they will refund the fee to me.
  
  Sincerely,
  
  Ting REMOVED

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Statement #REMOVED- REMOVEDI received an email with an invoice from this website called "Stamps.com" for $288.26. My card was then charged for the amount. I have never used, nor did I sign up for a Stamps.com membership or services. This charges are unauthorized and fraudulent. I am respectfully requesting an immediate refund to my credit card and termination of this supposed fraudulent account that appears to have been falsely created. Thank you

  Business Response

  Date: 11/10/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed. 
  We show that this account was fully activated on 9/13/24.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We do consider the fees charged to be valid and appropriate.  However, your satisfaction is important to us and we would be happy to issue a courtesy refund for $288.26.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/12/24.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 11/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. With that said, the business claims to have issued a refund and I will look to see if it processes on my credit card.
  
  Sincerely,
  
  REMOVEDB

• Initial Complaint

  Date:11/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about my code K5A4076 for the Get stamps offer. You have gotten my data under the false pretense I could print some free stamps. The system is stuck in an infinite loop of "account verification" and won't let me print the stamps. Pretty scammy.

  Business Response

  Date: 11/06/2025

  Dear Francesco, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear our account verification process created a negative impression.  We show that you signed up under promo code L5A4076 (we do not show it was K5A4076) and were sorry that you encountered issues printing the free stamps.  Our promotional offers do require a quick account verification step for security and eligibility reasons. We that show a verification code was emailed to you on 11/5/25.  Two-step verification is required for certain account activity.  Please rest assured that we take your concerns very seriously.  Stamps.com has been licensed by the REMOVEDsince 1999, and is one of several approved vendors of REMOVEDpostage. 
  Sincerely,
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 11/13/2025

   
  Complaint: 24108940
  
  I am rejecting this response because:. They did not actually do anything about it.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/26/2025

  Apologies for the confusion. The code you were supposed to use is L5A4076. Please utilize that as your promo code and you won't get stuck in the loop. Have a great holiday!

  Customer Answer

  Date: 11/26/2025

   
  Complaint: 24108940
  
  I am rejecting this response because:
  I had to waste so much time on this.  Also, your marketing techniques are scammy
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Stamps.com regarding unauthorized and unfair billing practices. My account has not been active or in use since September of last year, yet the company continued to attempt to charge me monthly fees, resulting in a total balance of $331.12.When I contacted Stamps.com to dispute these charges, I was informed that they continue billing customers even when accounts are not being used. I was never made aware of this policy, nor did I knowingly agree to being charged for an inactive account. At no point was I notified that charges would continue to accrue without any account activity.I believe this practice is deceptive and unethical. I am requesting that Stamps.com refund or remove the $331.12 in charges and immediately close my account to prevent any further billing.Please investigate this matter and assist in resolving it fairly.

  Business Response

  Date: 11/06/2025

  Dear Treshe', 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $331.12.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. As stated in our Terms, to which all customers must agree prior to creating an account, the monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  Were happy to answer your questions about our terms and conditions.
  To best serve our customers, we provide the terms for REMOVEDaccounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (REMOVED) on a single webpage during the registration process.
  We show that this account was fully activated on 10/2/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/31/20.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2025, I noticed a recent charge from Stamps.com on my bank account, even though my account with them was closed in 2020. After reviewing my statements, I discovered three other unauthorized charges going back several months.The total amount withdrawn without authorization is $159.92, consisting of five separate transactions: $19.99 on 3/21/2025; $79.96 on 7/21/2025, $19.99 on 8/21/2025, $19.99 on 9/21/2025, and $19.99 on 10/21/2025.I contacted Stamps.com support and provided all requested information including the last four digits of my card, billing ZIP code, and screenshots of the charges but they said they couldnt locate any record of the transactions. I was told my account has been closed since 2020, yet the company continues to withdraw funds.These are unauthorized charges, and I am requesting a full refund and written confirmation that my information will be removed from any active billing system so this does not happen again.

  Business Response

  Date: 11/03/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Weve thoroughly reviewed our records and were unable to locate any charges or transactions under your account REMOVED, our records confirm that your account has been closed since 12/7/2020.
  You can reach us at our Trust and Safety Phone Line -REMOVED
  You may also wish to contact your financial institution to dispute any unauthorized charges.  For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues.   We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.
  Your bank will work on your behalf and take this situation further after you have reported this case.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Resolutions Team
  Stamps.com 

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled this service a while back and I was charged again this month. This is a credit card I am trying to close and they keep charging me. I haven't used the service this year and I can't get into my account.

  Business Response

  Date: 10/29/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the final fee charged to be valid and appropriate.  Rest assured that we have refunded you $22.25 on 10/29/25 as a courtesy.   We show that your account is closed. 
  We apologize for any misunderstanding regarding our fee structure.  As stated in our Terms, we charge at the end of the cycle and the final fee of $22.25 was for the final cycle of September 14, 2025 to October 14, 2025, the cycle you were in when you canceled. 
  Were happy to answer your questions about our terms and conditions.
  To best serve our customers, we provide the terms for REMOVEDaccounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (REMOVED) on a single webpage during the registration process.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been billing me for a monthly service that I never signed up for. I have never received any email, phone call, or invoice that I am being charged. I only found out by seeing it on the credit card statement. When logging in to check, it says that my account is locked. I messaged them today and attached a copy of the message. I called the number listed, however they are not open on weekends.Thank you,REMOVED

  Business Response

  Date: 10/30/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed. 
  We show that this account was fully activated on 7/27/24.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We do consider the fees charged to be valid and appropriate.  However, your satisfaction is important to us and we would be happy to issue a courtesy refund check for $328.35 as we are not able to issue a credit card refund due to a bank decline. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/25/24.
  
  Were sorry to hear about the trouble you experienced trying to reach us and that you had an issue with your account. We are available via chat, email, and phone.  We are available 6AM to 6PM, Monday through Friday at REMOVEDto address any printing or technical issues our customers may be having. Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED.

  "Your satisfaction is important to us and we would be happy to issue a courtesy refund check for $328.35 as we are not able to issue a credit card refund due to a bank decline."

  Stamps.com please send the check and billing history to the address listed in the account, which is the same as the one used in this dispute, and listed below for your reference. Thank you.

  This resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

  REMOVED

  REMOVED

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com is not available to fix problems as they have usual business hours 9-5 it seems. The website has payment option to add and to change but the feature does not work. The issue is that I have many payments options listed but their system is stuck on only using one; which is also a good payment source. All payment sources listed are good payment sources - but this is an issue in their app and they apparently refuse to fix it unless customers call their line where they place you on hold for a long time. They suspended access to my account once more for an issue that started occurring last month. They should have fixed this issue by now but for some reason they did not resolve. They only provided lame excuses for their lack of customer support, and I am not able to complete my job today because to resolve this issue I have to call them. Customers should not be forced to call them when the options seem to be available on their app to resolve issue. Stamps.com should have no business broken access to accounts when the problem is a problem at their end and for which they have refused to resolved when they were asked to resolve - last month when they forced me to call them during their strict 9-5 business hours.

  Business Response

  Date: 10/28/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Were sorry for the frustration and inconvenience this issue has caused you. We show that we have waived 3 upcoming service fees for you as customer satisfaction is very important to us.  We understand how important it is to have reliable access to your account and to be able to manage your payment options easily, especially when it affects your ability to get work done.  We offer support through several channels, including phone, email, and our online help center, so customers can reach us in the way that works best for them. That said, we completely understand your concern about our business hours and the need for faster resolution.  Weve escalated your feedback to our technical and customer care teams to ensure this issue is reviewed and addressed.  In the meantime,please contact us through REMOVEDif you are still experiencing issues so we can help restore full access to your account as quickly as possible.  Thank you for your patience and for bringing this to our attention.  We appreciate the opportunity to make this right.  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/28/2025

   
  Complaint: 24051948
  
  I am rejecting this response because:
  

  This is not the first time this happens; it happened 2 times in a row and every time the same promises where or declarations were made. If you are able to take a payment and charges are going through fine at one end; they should also be going thrhough at the other "department" - you have shown your carelessness by pulling the plug for owing $20 when there is money in the account that is over or around $50 well enough to cover the expense. Instead of notifying that there is a problem; you have pulled the plug not allowing me to complete my work and to force me to call you at your regular business hours in order to continue my work - and to top it off; you put people on hold or never answer your call with an annoying message "your call is very important to us, we will be right with you because we are with another customer right now" and then when you do get an agent on line after almost an hour of waiting, they are extremenly rude. 

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 11/10/2025

  We appreciate your feedback, REMOVED, and apologize for any misunderstanding.  To clarify, postage balances are a separate transaction from service fees.  Postage is purchased from the REMOVEDvia the Stamps.com platform.  Stamps.com service fees are charged by Stamps.com directly.  An unpaid service fee cannot be charged to a REMOVEDpostage balance, and postage credit cannot be used to pay outstanding service charges.  Rest assured we believe in transparency and we do notify our users with emailed statements when there is an issue with service fees being charged or an issue with the account.  We do show that the account is active and last used on 11/7/25.  We are very proud of our team and we certainly take any incident in which a customer was treated poorly or rudely over the phone very seriously.  You may provide further details about the date and time of the call and wed be happy to review the matter internally.  We are sorry to hear that you experienced a hold time.  We appreciate your feedback and apologize for the negative experience.
  Sincerely,
  The Resolutions Team

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get a free trial going with this company, for that they asked for my credit card. I never managed to gain access to their website and never tested their services. They however did charge my credit card on 10/11/25 for $20.99.I tried contacting this company but it has proven impossible: since I don't have a working account with them they don't provide chat support; they don't post a phone number but managed to find one, yet they don't answer the phone...I was waiting for over 20 minutes before I got disconnected.I want to 1) terminate any possible account I may have with this company, and 2) get my $20.99 refunded.Thank you.

  Business Response

  Date: 10/24/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and refunded you $20.99 on 10/22/25,as confirmed by our representative.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We show that this account was fully activated on 9/10/25.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/9/25.
  
  Were sorry to hear about the trouble you experienced trying to reach REMOVED. Wed like to clarify that we do offer chat support to all customers, including those who dont yet have an active account. You can access chat support directly through our website.
  
  Additionally, our phone numbers are publicly listed in multiple places, such as on our Contact Us and Support pages. We make every effort to ensure our contact details are easy to find and that wait times are minimized, though they can vary during peak hours.
  
  To clarify, accepting our updated Terms of Service is required in order to continue using or making changes to your account through the website. This includes accessing the billing page or initiating a cancellation online.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to cancel an account they say I have with them for which they charge monthly . Have never used their service and do not recall ever knowningly establishing an account with them. They leave no phone contact in communications and have no log in ability to theire site

  Business Response

  Date: 10/27/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We show that this account was fully activated on 7/22/2025.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/20/25.
  
  Our phone numbers are publicly listed in multiple places, such as on our Contact Us and Support pages. We make every effort to ensure our contact details are easy to find and that wait times are minimized, though they can vary during peak hours.  Customers may log in to the REMOVEDonline site or via the desktop icon if they have downloaded the program.  You may use Stamps.com either online or via the installed software program. 
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED