Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we had to order extra equipment (Label Printer) when they changed Sofware since we couldn't use regular stamps anymore also had to use the online version for the label maker and had to use the software version for reg stamps. since that change of software, it's been going downhill,I tried to order stamps multiple times and on website store kept showing sold out. finally gave stamps.com a call and complained about the issue going on, trying to order stamps and they had no clue on when they will have the inventory few days after it said on their website that they well be back in stock sept 5th 2025 and that wasn't true called back and they didn't have an eta for me. finally, Sept 19, 2025, it gave the option to purchase stamps, and I went ahead and order them and also paid extra for them to be expedited and arrive Monday 9-22-25 never arrived called them today 9-23-25 and ask about my order and they informed they didn't have an eta since they them self haven't received inventory or a time frame on when will they get them . it's been problem after problem. so, as you can see how frustrating it is to pay for service that's not working.

  Business Response

  Date: 09/30/2025

  Dear ******, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for taking the time to share your feedback. We genuinely apologize for the inconvenience and frustration you've experienced.  We understand how important it is to have reliable access to stamps and supplies, especially when youre trying to run your operations smoothly.

  We understand the issues you've outlined, particularly with the software transition, supply delays, and the lack of clear communication around inventory and shipping.  We do have an update on your order (stm35420).  Checking with this issue with our Store Team, the order was sent to our fulfillment center on September 29, 2025, and is currently being processed for shipment.  Were actively monitoring the situation and will provide tracking information as soon as it's available.
  
  Your patience during this time is truly appreciated. We're also sharing your feedback internally to help improve our systems, communication, and inventory processes going forward.  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com billed me for 14 months of unauthorized charges, beginning in July 2024. Originally, I took advantage of their "free" stamps offer, but I never agreed to have them charge me monthly for services, and I never used their services. Unfortunately I didn't notice the charges until last month, at which time I called them to ask for a refund of $302.61 that they wrongly received over 14 months. I have spoken with, or emailed, at least 3 "customer service" ***** all of whom have told me my money would be refunded within 3-5 business days, and the only credit I received was for the very last charge. I have been able to recoup only around $80 from my credit card company. I was constantly told by stamps.com that they were "working" on my refund, but they have now stopped answering my emails. I am retired and live on a fixed income and should not have to be responsible for their unethical practices. I consider this to be fraud.

  Business Response

  Date: 09/26/2025

  Dear *****, 

  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We do not offer a free service and apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/28/24. 
  
  We do consider the fees charged to be valid and appropriate.  However, we show that a check request for $300.00 was approved on 9-15-25 and is scheduled to processed and mailed.  Please allow 1-3 weeks for processing and delivery.  We are not able to issue a credit card refund due to a bank decline.  We show that our phone and email team assisted you with this issue.
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 10/13/2025

  I didn't want to respond until I received the refund check. Stamps.com said they had issued my check on September 15, and it would take 3-4 weeks for me receive it. It has now been 5 weeks, and I never received a check. They have been telling me since Aug. 12 that I would receive a refund. They have absolutely not acted in good faith and now they will no longer answer my emails to customer service. They are obviously not going to send the refund, and I would like you to resolve this for me. I originally asked for a refund of $300 but my bank gave me a credit of $80, so now I am asking for the remaining $220. I appreciate your help.
  

  
  

  Customer Answer

  Date: 10/28/2025

  Hello *********, and thank you for answering my email. Just this past week I finally did receive a refund check in the mail, so now you can officially close my complaint and it can be made known that they resolved the issue.

  
  

• Initial Complaint

  Date:09/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try Stamps.com's free trial, and input my credit card information as required. Once I found out that a section labeled "package" isn't actually for packages and I was going to be double charged to ship an item (once for the label from Stamps, and once for the label from the post office since it was not sufficient and I couldn't just add postage to it), I decided to end my trial. However, I am unable to remove my credit card information from their site. In order to delete it, I need to add another card. I don't want to, since I won't be using their site.I reached out to customer service and was told to fill out a form to prove I'm me or some such nonsense. I told them I wasn't going to fill out a form to have my credit card information removed, asking them should be sufficient. They then responded a few days later stating they needed me to fill out a form. So, I'm filling out a different form now, instead.

  Business Response

  Date: 09/22/2025

  Dear ******, 

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand your concerns regarding this and apologize for the inconvenience.  For security and compliance reasons, were required to receive official requests for data deletion through our designated form. This helps us verify your identity and ensures your data is handled properly and securely. We know thats not the answer you were hoping for, but it's the only way we can proceed with your request.

  You can access the link to the form for the removal of your information here: ************************************

  Rest assured that the section called Packages can be used to print postage for packages, and we are sorry that we did not have the opportunity to clarify this further for you as well as having to purchase supplemental postage at the Post Office.  

  With Stamps.com, you can create and print both domestic and international shipping labels using any of our available carriers: ********** ***********, and GlobalPost. Shipping labels are the ideal solution for package shipping as well as mailing with flat-rate envelopes and large envelopes/flats.
  While you can use NetStamps with letters, postcards, and large envelopes, they do not include return and delivery address information. Shipping labels offer a significant advantage because they include postage as well as the delivery and return address. For most services, shipping labels also include tracking and allow scheduling a pickup.
  
  The most common shipping label size is the 4" x 6" shipping label. However, Stamps.com supports multiple shipping label sizes.  Again we apologize that we did not have the opportunity to clarify this further for you.

  
  Best Regards,      
    
  The Customer Support Team
  ********************** 
  

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/2025- STAMPS.com They charged my card ****** without authorization on an account that was dead for over 4 years. About an hour long phone call and nothing. **************** phone goes around in a circle, extremely repetitive and condescending. Our newly issued business credit card was somehow updated on their website and charged. I did not enter any information on their website as I haven't logged in for over 4 years! They use an automatic ****** that and run payment without authorization. I did not loan or lend my credit card to anyone, we just got a new one last week. I'll probably have to dispute it with the bank and get yet another card re-issued.I just received a notice that they will waive my upcoming service fee but no word on the actual refund.

  Business Response

  Date: 09/22/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We consider the fees charged to be valid.  However, we have processed a refund for you for $774.87 on 9/22/25.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  We show that this account was fully activated on 7/15/2020. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  Stamps.coms service fees are not based on usage, and we apologize for any misunderstanding. 
  Since the account in question had remained active until this time, updated billing information was received to bill the outstanding fees on file, as stipulated in our Terms of Use at www.stamps.com/conditions:
  "Please note that Stamps.com may receive updated information regarding your payment card account,debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information."
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/13/20. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** was created through ShipStation without my knowledge or consent. When I canceled my ShipStation account, that cancellation also included the Stamps.com connection. I never independently created or signed up for a Stamps.com account.Despite this, ********************** has continued charging my credit card for over a year. Most concerning, they have recently managed to charge an expired card that still carried the same number. I have not used their services at any point during this ******* took significant effort and sleuthing for me to even figure out how to log in to a Stamps.com account and uncover the source of these charges. I believe this constitutes an unfair and deceptive billing practice.I am seeking a full refund of $398.81 for all unauthorized charges. I also request confirmation that no further charges will be made to my account or card.

  Business Response

  Date: 09/23/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We would be happy to help further.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline. 
  We show that there are two separate accounts:
  *Account ********** was created on 4/06/2023 under the Stamps.com Pro Plan 0316 - $20.99/monthly.  We have closed this account. 
  *Account ********** is a ShipStation Stamps.com account with no monthly service fee. 
  Canceling a ShipStation account does not cancel a separate Stamps.com account.  We show that a Stamps.com account was independently created and activated at our site.  We do not create accounts on behalf of customers. 
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/4/23. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I ask that the business confirm mailing address for my payment as ************************************ 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial on stamps.com and canceled before the end of the trial date, but they keep sending me emails stating that I have a balance of over $200.

  Business Response

  Date: 09/16/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $218.73.

  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/28/24.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  We show that you first contacted us, and that we provided account update instructions, on 9/7/25. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/25, I emailed Stamps.com to cancel my free trial (case #*******) and revoke authorization for any future charges. I followed their cancellation instructions multiple times, but my account still showed active. I made it clear in writing that any future charges would be unauthorized and fraudulent.After persistence, a representative named ******* *. confirmed that my account was closed before the trial ended, assured me no charges would occur, and stated the request would be escalated to stop all billing-related emails.Despite this, on 9/13/25, I received an email from Stamps.com stating that they attempted to bill me $20.99 in service fees, but the charge was declined by my bank. This directly contradicts their prior confirmation that my account was closed and no charges would occur.This situation is unacceptable for two reasons:1. Stamps.com confirmed in writing that my trial had been cancelled and no billing would occur.2. They attempted to bill me anyway, ignoring my written revocation of payment authorization.I am requesting investigation of Stamps.coms billing practices, to ensure my account is permanently closed, confirmation that no charges will be attempted now or in the future, and requesting that Stamps.com be held accountable for attempting to charge me after written confirmation of cancellation.I also request that Stamps.com provide written confirmation of permanent closure of the account under username cmpovis and email address ******************************** deserve assurance that when they cancel within the trial period and receive confirmation, companies will not continue attempting to bill them.

  Business Response

  Date: 09/16/2025

  Dear Chelsea, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We sincerely apologize for the experience and are treating this issue with urgency and seriousness.  Rest assured that your account is fully closed and that we have zeroed out the outstanding charge.  We will certainly review the response you received from *******. 

  
  Reviewing this issue in detail, we show that you switched your account to the Closed Shipper Plan on 8/14/25 during the trial.  This was a plan change rather than a full closure of the account during the trial (which would have resulted in no bill at all).  We always bill at the end of the cycle for the cycle you started with.
  
  We appreciate the opportunity to review the matter further.  When a service plan change takes place, such as what occurred here, the new billing always goes into effect at the end of your next cycle, so this bill was sent. 

  
  After carefully looking into your case, we agree that there were additional steps that could have been taken by our team to better support you, particularly regarding your billing concern. Based on the circumstances,it would have been appropriate to consider a waiver or erasure of the bill at that time.
  We appreciate your feedback and apologize for the misunderstanding on this.  While we do show that you emailed us and that our team provided instructions on how to cancel, we do not show that full cancellation was requested on the website during the trial.  We show that the email sent during the trial (Stamps.com Change in Service 08/14/2025) indicated a change in service to the Closed Shipper Plan rather than full cancellation.  We have provided a copy below.  We apologize for the experience and if we can clarify further, please let us know. 
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23879420
  
  I am rejecting this response because:
  

  The businesss failure to accept accountability. I never approved or consented to a change in plans - only cancellation and closure - at any point between the start of the trial and now.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 09/23/2025

  Hi Chelsea,

  Thank you for your feedback. Please know that its never our intention to dismiss or overlook your experience.  We would like to clarify that we do show that there was a change in the plan associated with your account during the trial period. While we understand you intended only to cancel and close the account, the records show that a plan change was made. We acknowledge this discrepancy and regret any confusion or frustration it has caused.  If we can assist further, please let us know.

  Sincerely,

  The Resolutions Team 

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23879420
  
  I am rejecting this response because:
  

  No plan change was ever approved, as the business claims. I, in writing and well ahead of the trial end, requested only a cancellation fully  

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 10/09/2025

  Thank you for your message, Chelsea.  We understand your concern and would like to clarify the situation regarding your account.  Our records indicate that instead of proceeding with a full cancellation, your account was placed on a Closed Shipper Plan. This plan is selected as an alternative to immediate cancellation.  When a service plan change takes place, including the switch to the Closed Shipper Plan, the new billing always goes into effect at the end of your next cycle.  Thank you for bringing this to our attention, and we take this claim seriously.  Customer satisfaction is important to us. 
  Sincerely,
  The ************* Team

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me recently after the account was cancelled and never used. I have noticed recently that this has happened to several other consumers and this company should be looked into.

  Business Response

  Date: 09/15/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We hear your concerns on this and we'd like to help.  We apologize for the inconvenience.

  Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account (it will be on the statements you may have received), or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.

  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 

  If we can provide further assistance, please let us know.

  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is easily the worst company interaction I have ever encountered. 3 days and 6 different team members and I can not get my labels. Their interface and system is from 1995 and times out. DO NOT USE or WASTE YOUR MONEY. Their support team is very nice but limited to what is possible. They can not refund to start the order over, they can not override system parameters. This is an amateur company that took my $600 and didnt provide me with labels that I needed. I know have thousands of dollars at risk due to STAMPS.com

  Business Response

  Date: 09/16/2025

  Dear *******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience you've had. We understand how frustrating this situation has been, especially given the urgency of your needs and the amount of time and money you've invested.  We show that you spoke with our technical team and that a courtesy credit for $250.00 was issued to your postage balance on 9/10/25. 
  We do want to clarify that we do offer both refund and reprint options when things dont go as planned.Additionally, our team is always willing to help with printing issues, including troubleshooting and walk-through support to ensure youre able to use your labels successfully.
  All misprint refund requests must be sent to, reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim. 
  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  We have step-by-step instructions at the links below:
  HOW TO REFUND STAMPS
  ********************************************************************
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  ********************************************************************
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23870715
  
  I am rejecting this response because:
  
  The company references a $250 refund which is accurate, however the detail of that refund is disingenuous.  Total order was over $600.  The $250 refund was only to apply to misprinted labels, I did not get that as a true refund but instead to reprint the same labels.  That began a 2nd issue with the Stamps.com system, I had the $350 difference now unable to be refunded so we can repurchase the same labels but the staff couldn't do that because they needed approval.  Which I am still waiting to hear and when I called customer service they stated they are still looking into this.  The simple fact is I had one order of labels, approximately 127 labels that needed printing.  Due to the labels being misprinted I had to get those same exact labels reprinted. There were no additional labels just extra work and extra money to get those same original labels.
  
  This is NOT a **** issue, as they never duplicated labels, this was a STAMPS.com issue as the dashboard could not provide accurate reprinting and therefore had to spend additional money for the same labels, in the form of the $250 refund which was used to re-purchase the same labels, AND additional cash to reprint the same labels a 2nd time.  I was desperate to get these orders out to customers and proceeded to pay whatever I needed to get these orders fulfilled.
  
  I have indeed been waiting on the stamps.com for a resolution to my formal refund request which happened 2 weeks ago. I have not heard a response.
  
  Finally, this again shows the lack of understanding of the dispute by the company.  The technical support staff were very kind and did try to help but even they admitted to me over the phone they have no one to get approval for this and they have no mechanism for recourse - they pointed me in the direction of filing a formal refund and waiting the 2-3 weeks to get the refund processed.
  
  I DO NOT want this in the form of credit, this must be refunded as cash in check or back to the credit card used.  The credit to the account is useless and not a service I will put myself or my customers through again.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 10/03/2025

  Thank you for taking the time to share your experience, *******,and we sincerely apologize for the frustration and delays you've encountered.  Rest assured that we will be reviewing the interactions in question.           
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  Thank you for sharing your concerns. The $250 refund previously mentioned was a postage credit issued on 9/10/25 used to reprint the same misprinted labels.   We show that your account is closed and rest assured any remaining purchased postage currently on your account will be refunded to the credit card on file (if,for whatever reason, this cannot be done, we will send a check instead).   We are also processing a $350 refund back to the original credit card used.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  We appreciate your candid feedback regarding the technical and billing issues you experienced.  If theres anything further we can do to support you in finalizing this matter,please dont hesitate to reach out directly.
  Sincerely,
  The Resolutions Team

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got stamps once from the site and they have been charging me for over a year

  Business Response

  Date: 09/11/2025

  Dear ********, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself. 
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/16/2024. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  **********************