Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been withdrawing $20 per month from my account since July of 2020. I just noticed these transactions and let them know that I never authorized these transactions. They originally said they would be refunding the money within 48 hours, now they are saying that a paper check will be issued in 6-8 weeks.

  Business Response

  Date: 10/21/2025

  Dear REMOVED, 

  
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we are issuing a refund check for $677.63.  Normally, refunds are handled by credit card,and we did attempt a credit card refund for faster processing.  However, in this case, due to a payment decline,we would need to send a check as an alternative method.  We apologize for the inconvenience.    

  We do consider the fees charged to be valid and appropriate.  However, we are issuing a courtesy refund in this case.  We show that this account was fully activated on 6/28/2020. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com

  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/21/2025

   
  Complaint: 24038621
  
  I am rejecting this response because: your business told me that the refund would take multiple weeks.  This is not acceptable.  A refund such as this should not take additional time.  The refund check should be mailed IMMEDIATEY.  A check should be out before the end of the week.  Multiple weeks is NOT acting in good business.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/31/2025

  Dear REMOVED,

  
  Thank you for your message. We completely understand your concern and the urgency of receiving your refund.  Rest assured that your refund has been added to this weeks check run for processing. Please note that while we strive to issue refunds as quickly as possible, our procedures require standard processing time to ensure all payments are reviewed and approved accurately.This process is already underway, and your check will be mailed promptly once it clears our system.  We appreciate your patience and understanding as we complete this step. Please be assured that we are making every effort to expedite the process within our established timelines.

  Sincerely,

  The REMOVEDTeam

• Initial Complaint

  Date:10/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial and canceled before the free trial ended. The business informed me I would be switched to a no-free subscription service and then charged me a subscription fee.

  Business Response

  Date: 10/20/2025

  Dear Sikemi, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we issued a courtesy refund of $20.99 on 10/20/25.  We show that you are on the Subscription-Free Plan for future cycles of service. 
  Rest assured we have waived the upcoming service fee and resolved this issue for you.  We hear your concerns on this and appreciate your feedback on this.  We bill at the end of the cycle for the cycle you started with, even if a service plan takes place. That's because when a service plan change takes place, the new billing always goes into effect at the end of your next cycle.  We apologize for the misunderstanding on this.  Rest assured that we have adjusted the bill for you.  If we can clarify further, please let me know.
  
  To best serve our customers, we provide the terms for REMOVEDaccounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( REMOVED) on a single webpage during the registration process.  Our terms state: Your recurring Service fee, if any, will be calculated and billed based on the terms of your offer. Unless otherwise indicated in the offer, if you have registered for a monthly billing plan, the monthly billing cycle ends one month after you register. For example, if you register on March 8 the first billing cycle will end April 7, and the second billing cycle will begin on April 8. Stamps.com bills in arrears (i.e., at the end of the applicable billing cycle) and a pro-rated charge for your Service fee may apply if you cancel or change your plan in the middle of a billing cycle. In addition, Stamps.com may maintain the availability of the Services for the full month when your account is canceled.If you register for a trial offer, but wish to avoid incurring the monthly Service fee (including for the first month of Service), make sure to cancel your account before the trial period ends. To cancel, you may cancel online or call Stamps.com customer support at REMOVED, Monday Friday, 6 am 6pm (PST).
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being continuously billed every month for service I am not receiving. In fact I have never ordered or purchased anything from stamps.com but I am continued to be billed monthly on my credit card. I have tried multiple times to go online to cancel my account and then somehow the website freezes or malfunctions to where I cant cancel my account/subscription.

  Business Response

  Date: 10/20/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and issued a courtesy refund of $250.00 on 10/20/25. 
  We show that this account was fully activated on 11/10/2022.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/09/2022.
  
  Thank you for your feedback, and were sorry to hear about the difficulties you've experienced while trying to cancel your account online. We understand how frustrating that can be.  Please know that in addition to online cancellation, we also offer support through several other channels, including email, phone, and live chat, where our team would have been happy to assist you directly with your cancellation request.
  
  To clarify, accepting our updated Terms of Service is required in order to continue using or making changes to your account through the website. This includes accessing the billing page or initiating a cancellation online.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't used Stamps.com in probably over a year, since my account was locked when my credit card expired. But I got a notice saying that I have accumulated $516.83 in service fees. Continuing to charge me for a service that I cannot use because my account is locked is obviously REMOVEDwhen I REMOVEDto look at my billing page when I log in, the website is forcing me to accept new Terms of Service regarding cancellation before I can even proceed to do anything on the site, such as cancel my account. I'm not going to agree to new cancellation terms just so that I can cancel. The choice should be to accept new terms OR cancel account, not accept new terms or continue to be charged for a service I'm prevented from using. Again, this is obvious fraud.I'm willing to forego suing Stamps.com if they will waive the amount purportedly due and close my account.

  Business Response

  Date: 10/20/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $516.83.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We show that this account was fully activated on 1/16/2019.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/14/2019.
  
  To clarify, accepting our updated Terms of Service is required in order to continue using or making changes to your account through the website. This includes accessing the billing page or initiating a cancellation online.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bogus adjustment on a package that was listed on stamps.com to be REMOVEDto ship. My package was a canvas that weighed less than 5 lbs and with the box weighed 10lbs max. There were multiple adjustments made without my knowledge or consent totaling $389. One adjustment said carrier calculated weight at 40lbs (this is a thin canvas which would never be 40lbs let alone over 10lbs. Then the second adjustment stated a weight adjustment of 90lbs!!How does Stamps allow this illegal activity to happen? And multiple bogus adjustments charged to my card.

  Business Response

  Date: 10/17/2025

  Dear REMOVED, 

  
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We sincerely apologize for the frustration and inconvenience this situation has caused.  As confirmed by our team on October 15, 2025, REMOVEDapproved the adjustment dispute for the shipment with tracking number: 1ZJ41K330303102208

  
  Rest assured that a credit should be in your postage account within REMOVEDdays.

  
  The carrier indicated that you reference the following links to avoid shipping correction fees for future shipments:

  
  REMOVED
  REMOVED

  
  Please keep in mind that the longest side is the length. To clarify, adjustments come directly from the carrier and we are required to pass them onto the customers. 

  If it is determined by a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), the adjustments would be made.  To clarify, Stamps.com passes along the charges from the carrier it is not a direct charge from Stamps.com or the Stamps.com software. Customers who print labels are subject to cost adjustments. Adjustments can occur if the weight is inaccurately reported, or the dimensions of the package when creating a label.When delivering a package, the carrier will verify the weight and dimensions,and will adjust the cost of the label if there are discrepancies.
  To best serve our customers, we provide the terms for REMOVEDaccounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure,which is why we provide our terms ( REMOVED) on a single webpage during the registration process. 
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This case starts in July I was charged by this company that I never agreed to being charged by or have accessed likely for years and never used their service once. But I accepted and dealt with the July charge when it was declined by my bank I ordered a new card. Then I am guessing with Stamps.com hacking department they found my new card number it would make sense as Ive had some identity leaks. They charged me again for REMOVEDthen today they tried to charge me but I had my card off. I will demand that I get the REMOVEDback while I research to see how many have had this issue if I would want to file a lawsuit or class action lawsuit. I have attached my current card number only showing the last 4 digits for security and you will see they arent the same 4 digits so they have hacked into chime to get my new card or bought my leaked identity with my new card number hoping they can charge me for life and I wont notice or sue them.

  Business Response

  Date: 10/20/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and issued a courtesy refund of $161.12 and zeroed out the outstanding balance.  We show that this account was fully activated on 1/13/2025.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:

  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/11/25.  Regarding Account REMOVED, we have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats,letters, and calls.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  Stamps.coms service fees are not based on usage, and we apologize for any misunderstanding.  Since the account in question had remained active until this time, updated billing information was received to bill the outstanding fees on file, as stipulated in our Terms of Use at www.stamps.com/conditions:
  
  "Please note that Stamps.com may receive updated information regarding your payment card account,debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, Stamps.com may receive updated card expiration date or account number information."
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been stealing from me for years without my knowledge. This slipped through the cracks because it was being charged to a bank account that I really don't use very much. They've been charging me $19.99 a month plus tax for a subscription that I didn't intentionally sign up for. They even suspended my account for inactivity, but continued to charge me the monthly service fees.When I called to dispute the charges with them I was given the run around but eventually they agreed to FULLY refund my money as documented in the attached emails. Shortly after they changed their minds and decided that they only would refund $250 or the almost $600 dollars they had stolen from me.They never once sent me an invoice via email, via postal service or called me on the phone.Their business practices are clearly a scam that prays on people that don't comb their banking transactions with a fine tooth comb.I want my money back. The company is a scam that is well documented all over the internet.

  Business Response

  Date: 10/20/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account.  We do consider the fees charged to be valid and appropriate.  However, your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline.  Please allow 1-3 weeks for processing and delivery. 
  We show that this account was fully activated on 5/12/2023.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/10/23.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 10/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continually billed me for services that I did not use and for a subscription I never signed up for.

  Business Response

  Date: 10/16/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and issued a courtesy refund of $100.00.
  We show that this account was fully activated on 4/19/24.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/18/24.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously had an account with REMOVED(Account #REMOVEDwith a balance of $2,725.39 USD. I requested a refund, but was informed that refunds could only be processed after closing the account. Therefore, I closed the account as instructed.The refund was supposed to be issued by September 2025, but as of today, I have not received any refund.Customer service initially stated that they attempted to refund the amount to my credit card on file, but that the transaction did not go through even though this same card had successfully processed their charges in the past. They then claimed a refund check would be sent, yet nothing has been issued and there has been no further communication.I have made multiple attempts to resolve this matter through customer service, but it remains unresolved. I am demanding that Stamps.com immediately issue my refund of $2,725.39 USD as promised.If this issue is not resolved without further delay, I will pursue legal action to recover the funds and any associated costs.

  Business Response

  Date: 10/14/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  Thank you for your message.We sincerely apologize for the frustration and inconvenience this situation has caused.  Regarding your account credit of $2741.01, we can confirm that a refund check has been scheduled for issuance and is currently in processing.  We have confirmed this with our finance team, and it is scheduled to go out this ASAP.  While we are unable to offer next-day delivery or tracking for refund checks, please be assured that the check will be sent through our standard processing and mailing procedures as quickly as possible.  Please allow 1-3 weeks for processing and delivery.  Thank you for your patience. We fully recognize our obligation and are committed to fulfilling it. 
  We understand how frustrating delays can be, and we sincerely regret any inconvenience this situation has caused.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of stamps.com last year, right before my printer stopped working. I never used the service for anything, and they keep trying to charge my card in increasing amounts each month. The amount they are trying to charge my card recenly is $265.38. I would like my account closed and the charges cleared. I tried logging in to my account to cancel the free trial but it won't let me and says that it is because of the unpaid balance.

  Business Response

  Date: 10/13/2025

  Dear REMOVED, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed your account and zeroed out the outstanding balance of $265.38.   Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/22/24.    
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  REMOVED
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED,and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 
  

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

  Thanks I appreciate your assistance,

  
  Sincerely,
  
  REMOVED