Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially enrolled in the stamps.com "free trial" for 30 days. you were supposed to receive $10 of free postage just for opening trial. After opening and submitting information, i see i did not receive any free postage and i was required to enter credit card number. i cancelled the following day, if not the same day because they were requiring you to purchase credit to upload to your account to purchase stamps. Now a month later i see a pending charge of $21.95 on my credit card.i tried there chat and showed my account still. it should have been closed and i should not be charged anything.

  Business Response

  Date: 04/07/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $21.19 on 4/7/25.  We show that your account is closed.
  
  We show that you received $5.00 in free postage upon account creation and we apologize for any misunderstanding regarding our promotional policy.  Our offer is that you start with $5.00 and qualify to receive additional postage credits after the trial of 4 Weeks. 
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 4/1/25.  We show that you closed your account on 4/3/25.  We do not show any previous requests and apologize for any confusion.
  
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* account creation, signing users up for an unnecessary paid subscription and billing without notice.

  Business Response

  Date: 04/03/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $19.99 on 4/1/25 as confirmed by our phone representative. 
  
  We apologize for any misunderstanding regarding our fee structure.  We never charge people without their full agreement during our online registration process. 
  
  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on your account on 2/26/25. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23146163
  
  I am rejecting this response because:

  I expected a full refund for both months, not a partial. I only shipped one item during that time and had no knowledge that I was being billed.

  This feels predatory and unacceptable.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 04/04/2025

  Thank you for sharing your concerns, *****.  We do consider the fees charged to be valid and appropriate, and we do not bill without the customer's knowledge and approval.  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  We show that a courtesy refund of $19.99 had been issued on 4/1/25.  Rest assured that we have issued an additional courtesy refund of $19.99 on 4/4/25.  We show that this represents a full refund.  Please let us know if we can assist any further.  
  
  Sincerely,
  The Stamps.com Customer Support Team

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sign you up for their account and never mentionthat you have to pay $20 every month! They don't even send you an invoice to let you know you're being charged. If you take it up with their customer service, they say we cannot refund you! *************!

  Business Response

  Date: 04/03/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $235.01 on 4/3/25.  We show that your account is closed.
  We show that this account was fully activated on 4/14/24.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 5/13/24. 
  We never charge people without their full agreement during our online registration process. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will delete my negative review.
  
  Sincerely,
  
  Vishwa Nellore

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received repeated notices from the **** saying that I was going to be delivered a package from stamps.com. I (wrongly) assumed this had something to do with purchasing stamps from the **** so I typed in stamps.com and went to login. I have purchased stamps online from **** before and thought I had an account with them, but the site didn't recognize my info, so I chose the 'create an account' option. At that point, I realized I was on the wrong type of site, as this site assumed I was some kind of business offering mail services. So I went to cancel my account and have been stuck in an endless loop of 'verify your account' emails, where I entered the code they sent several times, and only received the 'verify' prompt again. I attempted to login again at one point and it simply told me the password was wrong. i attempted to reset password but again got stuck in an endless verify account loop. i attempted to use the chat agent where i got an endless loop of 'what would you like help with', with the only option being to suggest an additional feature to the site. live agents were not available. there was something on the site about a 30-day free trial with the implication that i would be charged $40/month after my '30-day free trial', but it won't allow me to access my account in order to cancel this debacle. when I created it, i assumed it was part of the **** and there was no info about a free trial or monthly charge, or even any clarification about what the purpose of the site was. i need to be able to cancel this incorrectly-created account so i am not charged for having created it.

  Business Response

  Date: 04/02/2025

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we show that your account is closed.  Since the account was canceled during the 4-Week Trial, rest assured that you were not charged.  We show that you were assisted by our email agent.
  
  We apologize for any misunderstanding regarding our services. As stated at our website, Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself.
  
  We allow our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.
  
  We offer various methods of cancellation, including online, email, and phone options.
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 30-day free trial on Stamps.com on 2/25/2025.I closed my account before the end of free trial period but Stamps.com charged me $***** on 3/26/2025.I filed a complaint to BBB so that other customers are aware about this.I would like Stamps.com to return ***** to my credit card.

  Business Response

  Date: 04/02/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $19.99 on 3/28/25 as confirmed by our representative.  We show that your account is closed.
  
  Reviewing this issue, we show that you selected one of our online offers and were billed at the end of the cycle.  We bill at the end of the cycle, in arrears,and we show that you were billed for the first cycle of service, in accordance with our Terms of Use.  Rest assured that we have ensured that your fee is refunded and the account is closed. 
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I briefly used services provided by Stamps.com beginning in 2017 and ending two to three year after that, I did call to cancel my account on at least three occasions, I believed that my third attempt was successful. I have not used any stamps.com services since 2020. Additionally, received no billing or other correspondence since and assumed my business with them had ceased. Earlier this month they withdrew $603.69 from my account and when I disputed that amount they claimed they had no record of my closing it. Unfortunately my requests to close the account were phone conversations.

  Business Response

  Date: 03/31/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $603.69 on 3/31/25.  We show that your account is now closed.
  
  We apologize for any misunderstanding or confusion.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid and printed a *** label (surepost), which can be serviced by both *** and ****, and shipped a medical device to a patient in **********. The package was picked up by **** and was in L.A. before the tracking stopped for almost 5 days without any updates. After about a week or so the tracking was updated stating I didn't pay for the postage. I called **** and they told me the label was fraudulent and has been conficated and sent to D.C..I explained to them I paid for them through Stamps.com and also mentioned that I wouldn't be able to track it on your website if my label was fake and why would call **** if I knew the label was fake. Of course they had no answer and asked me to call stamps.com. My initial conversation with stamps.com took over 2 hours and they finally admitted to me this is a known issue and has been resolved, which was a lie. I called back the following week and told them the issue has not been resolved and they agreed that it's still on going I shuold file a claim with ****. Basically putting everything on me to fix. I also let them know you can't file a claim on a package that is not lost, it's been confiscated. ******** customer service to say the least. I called them back again a few days later to let them know nothing has happened, and they pretty much said yeah we know and you just have to wait until we fix the problem. I asked them how long and the answer was however long it takes. I demanded they pay for my $500 medical device and f course they refused. Absolutely a joke of a company. Now I'm out of $500 and at the mercy of this spineless company. It's been 3 weeks and nothing has been done, not even a phone call from them.

  Business Response

  Date: 03/25/2025

  Dear *******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We apologize for the frustration with this.  We do show that your issue has been escalated with our development and technical teams.  Rest assured that we are working on resolving this as quickly as possible.  We do show that you have spoken with our representatives and that they have escalated the tickets through the appropriate channels. 
  Your satisfaction is very important to us and we have determined that a refund will be given.   We have issued a refund in the amount of $500.00 to your credit card on 3/25/25.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement. 
  This issue regarding labels is a concerning one for us. 
  We have escalated your reported issue to our Research and *********************** We appreciate your patience while the issue is investigated.  We are unable to predict when a solution will be created for this specific issue, but all open tickets are monitored by our technical support staff and we will notify you as soon as a resolution is available.
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A recent charge of $22.05 from Stamps.com on March 20, 2025, is the subject of this complaint. Currently enrolled in the Stamps.com free plan, there should be no monthly fee according to the website and initial understanding. A review of account details has not revealed any justification for this charge. They are a scam.

  Business Response

  Date: 03/25/2025

  Dear ***********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have issued a courtesy refund of $66.15 on 3/25/25.  We show that your account is closed.
  
  We show an account was fully activated on 12/20/2024.
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 1/17/25.   
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November ******* I paid $59.64 for postage on Stamps.com for a *** shipment to ******, which I dropped off at a *** location so they could make sure all the customs forms were correct. At some point this payment was "adjusted" to $49.97, but I never saw the excess returned to my Stamps.com account. Then on February 18. 2025 I got an email from Stamps.com saying that because of an overdraft they had taken $64.03 from my ********* account. They are saying that on December 6 *** again "adjusted" the shipment amount as requiring another $73.90 and when that was deducted from my account it left me with a below 0 balance. I have no idea who made this charge, since Stamps.com does not let me purchase postage unless I have enough money in my account - so whoever made this charge was not me and it was not authorized by me. Also, I had no hint of this transaction in my Stamps.com account until I was contacted in February, meaning they waiting the 60 days I would have had to file a claim, leaving me unable to do so. I disputed the charge with my bank and they reversed the charge, which tells me the charge was probably inappropriate.

  Business Response

  Date: 03/25/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  As confirmed on 3/25/25 by our representative *******, we offered to refund the card on file $123.47 for the original shipping charge and adjustment for the taxes and duties.  You may respond to Kristals message so we can process that for you.
  
  We are sorry that you encountered this issue.  To clarify, adjustments come directly from the carrier and we are required to pass them onto the customers. 
  
  To view the details of any APV adjustments made by ****,you can go to:
  
  *The Reports tab: Any account balance adjustments are displayed in your Balances Report which lists all transactions related to your account.
  
  *The History tab: Any postage adjustments are displayed per shipment in the Print Details panel in the Services section. Adjustment amounts also appear in the grid in the Adj. ****** column.
  
  **** makes most APV adjustments within a few days of the package being shipped. However, some adjustments may take several weeks to appear in your account.
  
  If it is determined by a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), the adjustments would be made. 
  
  
  To clarify, Stamps.com passes along the charges from the carrier it is not a direct charge from Stamps.com or the Stamps.com software. 
  
  
  Customers who print labels are subject to cost adjustments. Adjustments can occur if the weight is inaccurately reported, or the dimensions of the package when creating a label. When delivering a package,the carrier will verify the weight and dimensions, and will adjust the cost of the label if there are discrepancies.
  
  
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.  As stated in our Terms:
  
  
  10. MAILING & SHIPPING ADJUSTMENT TRANSACTIONS
  If you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended. Stamps.com reserves the right to retain the services of a collection agency to recover the amount due for outstanding payments.
  
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23082914
  
  I am rejecting this response because:
    Stamps.com com writes: "To view the details of any APV adjustments made by ***** you can go to:
  
  *The Reports tab: Any account balance adjustments are displayed in your Balances Report which lists all transactions related to your account.
  
  *The History tab: Any postage adjustments are displayed per shipment in the Print Details panel in the Services section. Adjustment amounts also appear in the grid in the Adj. ****** column.
  
  If I could do that I would have been able to deal with this back in December when the charge apparently occurred (according to one email I received from Stamps.com). However, because I have a free account I am not allowed to use the Reports tab and the History tab has nothing but my print history. Here is where the problem lies. I want to be able to see what is listed in the Reports tab, but you do not allow free accounts to do that, which is ludicrous. So all I know is apparently *** asked Stamps.com for more money for this shipment (which did NOT have the wrong weight as it was processed at a *** store) on December 6, but I did not know about this charge, which never showed up in my account, until I got an email from you about taking the overage out of my bank account in February, conveniently past the 60 days I would have had to contest the charge. I want to see what is in my Balances report for myself.

  I have OK'd the refund, but the bank fraud department questioned it because of my previous dealings with Stamps.com. I told them to process it, so we will see what happens.

  I just want to see my personal financial report from within my stamps.com account!

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 04/07/2025

  Thanks for your feedback, ********.  We do show that you currently are on the Basic Shipping Plan - $0.00/monthly currently and the feature in question is not available.  However, you can always still request detailed reports through our customer support team, which can provide the Account Transaction Report and the detailed APV Reports.  Your experience is important to us! Rest assured, we have applied a postage credit of $25.00 to your postage balance.  If you're currently logged into your account,please press the F5 key on your keyboard to update your postage balance. If you're not logged in, the credit will be reflected as soon as you log in.  You will receive an email confirming this credit was applied in the next few minutes. We value your feedback and business!   If you need detailed reports and further information, please contact us at ********************************.
  Sincerely,
  The Stamps.com *************

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23082914
  
  I am rejecting this response because:

  
  I am not interested in Stamps.com sending me their version of my financial reports. I want to see the report in my actual account. Not allowing me to access that feature, under these circumstances, simply tells me Stamps.com has something to hide. I have deleted my Stamps.com account, so there is no need to continue this conversation. 

  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Stamps.com for the convenience of online postal services. I prepaid for the stamps on the several occasions I used the service. I charged the prepayment with a Mastercard that I rarely audit and had not seen, until now, that they have been charging me $19.00 a month for the past 2 years - for nothing. I had no idea they signed me up for a month subscription. I tried to contact someone as the company but there is no contact info and no way to email or call them. I just cancelled this fraudulent subscription and have no way to request a refund for the past two years of fraudulent billing. Since I live in **, I suppose I will need to sue them under the California Consumer Legal Remedies Act in order to get my refund. Since I am over 67, I guess I will also need to alleged *************** Abuse. I have alway placed great faith in the BBB to represent consumers and hold fraudsters to account. Given the number of complaints about Stamps.com of exactly the same misconduct, could you possibly refer this to the CA *** for inquiry?

  Business Response

  Date: 03/19/2025

  Dear ***********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $400.00 on 3/19/25. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 5/30/23.We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/28/23.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************