Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been charging my credit card for $17.99 every month for at least a year. I did not authorize these charges. I have tried to get into my account to stop charges but they have locked me out of my account while continuing to charge me. They were supposed to send me a new password as I have tried many times to no avail.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund of $100.00 to your credit card on 11/17/22. We show that your account is closed. Your confirmation number is: *************.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We show that a Stamps.com account was fully activated and established on 2/25/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/26/21. We show that you cancelled your account on 9/27/22. We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you prior to 9/27/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We are sorry to hear that you had difficulties with our service. Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having. Our Email Support Team is also available to address such issues.
  
  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier in the year I cancelled my account with Stamps.com and had a balance. Normally they would refund the card once your account is closed, but because I cancelled my card, due to it being lost, they had to mail a check. It is now November, and I closed my account in January. REPEATED calls to the company only gets apologies and we will process it now. I can never speak to a manager or supervisor. I'm always told their busy and they will call back or their isn't a direct extension to them. My last call they even provided me with a claim number to refer to, and when I called back weeks later to check on the status, i was told that no such number exists. This company are thieves and I want my money back. It's been almost a year
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Dear********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  We apologize that you encountered this issue and for any misunderstanding. Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 2/28/22 as a credit card refund. The refund details are:
  Refund ID ********************** Amount: $25.65
  If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form. We apologize for your experience and appreciate your feedback regarding the refund process. We sincerely apologize for your experience and if we can help further, please let us know.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same generic type of responses and lies I keep receiving from your company. The refund was NOT ISSUED! I was told 3 seoerate times throughout the year that I have been following up, that the check was in the mail and in the way to me. That is false, and I guarantee you, that your company cannot provide proof that a check was mailed or cashed. The 2nd time, I called, I was even told the lie that my phone number on file is wrong so they couldn't reach me. I need this company to stop the lies, stop the generic responses, and do the right thing by ESCALATING this long over due issue and mail me my check. A real person needs to find the check and mail it and nit send these generic responses out. If you told me you were mailing the check, then provide proof that it was mailed. Your representatives said and confirmed that since my card was canceled, then a check will ne mailed. WHERE IS THE CHECK? Why are you holding my refund? Please stop tge lies and the generic responses and return my money.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  Dear********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  I sincerely apologize for the frustrating experience. We'd like to resolve this issue for you, and rest assured that we have submitted a check request for the funds in question. Please allow 1-3 weeks for processing and delivery.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REQUESTED REFUND AMOUNT: $274.26. RECEIVED ONLY A PARTIAL REFUND IN THE AMOUNT OF $251.86. REQUESTING AN ADDITIONAL REFUND IN THE AMOUNT OF $22.4. PLEASE SEND TO ADDRESS LISTED ON FILE.
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/12/08) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We show that you were issued a courtesy refund of $251.86 as a refund check. Rest assured that we have issued a check request for the remaining courtesy refund of $22.40 on 12/8/22. Please allow 1-3 weeks for processing and delivery. Your confirmation number is:***************
  
  We show that a*********** account was fully activated on 4/28/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/27/20. We show that your account was closed on 6/27/21.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the*********** service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about***********.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. *********** is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  To create any*********** account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for*********** accounts during the registration process.*********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a*********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. *********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that*********** charges is for access of the*********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a*********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the*********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using***********:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought stamps once on June 2, 2022 for my daughter to mail something with Stamps.com. Today on 11/12/22 I was looking at my credit card charges and noticed that Stamps.com has been charging me 17.99 a month since June. I have no products, stamps or services from this company. It was a one time purchase only.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Dear*******
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $89.95. This includes a refund of 35.99 on 11/14/22, and 53.96 on 10/16/22. We show that your account is closed.
  We understand your concerns about the refund issues. We do show that the above refunds were posted to your payment method on the above dates. If you do not see them within a week, please contact us at ********************** so that we can further investigate the issue for you.
  We show that a Stamps.com account was fully activated on 06/01/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 06/30/22. We show your account was closed on 11/14/22.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick background: I have been a loyal customer of Stamps.com for over 10 years, dutifully paying my subscription fees which amounted over the years to close to over $2,000. After many years, I had to cancel my membership and cancelled properly through their website on September 12, 2022. I also spoke to a representative who informed me I would receive a refund of unused postage within 6 to 8 weeks (I was mailing approximately 700 postcards a month for over 10 years) and would purchase hundreds of dollars of postage for those mailings). In the past, if there was a misprint, I had to sometimes make many calls to receive the refund and a few months ago returned unused labels and even though I had the tracking nujmber to prove they received them, I never did receive a refund. But I am insisting on getting the refund of $38.04 for unused postage. After numerouse phone calls and e-mails (see attached), it is obvious Stamps.com has no intention of refunding my unused postagle. I realize it is not a great deal of money ($38.04) but it was unused postage that I paid for and was told would be refunded. (see attached screen shot of balance taken on September 12th, date of cancellation. Additionally, Stamps.com confirmed that amount in their e-mail to me dated 10/16/22 (attached). It is now over 8 weeks and all I receive from Stamps.com are "generic formed responses" to my numerous requests for the refund. Thank you in advance for helping me.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Dear******:
  We're sorry that it has taken so long to get your postage refund check to you. Please rest assured that we have issued a new check. It will be processed within 1-3 weeks.
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If I do receive the balance of funds owed to me, then I will accept. But originally, the refund was supposedly being issued 6 to 8 weeks from my cancellation. I should have had my refund by November 8th. Now after filing this complaint, the response from Stamps.com on November 17th, is that the check processing will take another 1 to 3 weeks. If I receive the refund by December 8th, I will gladly accept their response and close out this file.
  Thank you.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  Dear******,
  Thank you for sharing your concerns, and I sincerely apologize for the negative experience. Rest assured that the check request was approved on 11/23/22 and will be printed and mailed within 1-3 weeks. If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 11, 2022/12/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am happy to report that I have received the check and the file can be closed. I sincerely thank the Better Business Bureau for helping this situation get resolved and also want to thank Stamps.com for sending me the check.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps mailing me promotional literature despite many requests to stop. I am now getting them again after having moved to another state.
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/15) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously and rest assured that we had previously submitted a Do Not Mail request for your address. Since you have indicated that you continue to receive mailers, rest assured that we have opened up an investigation regarding this issue with the appropriate team. We sincerely apologize for this issue and for the negative experience. If we can be of further assistance, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/11/18) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Please make the unsubscribe permanent as I have been trying to do for years.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon registration with ShipStation (a ********** company) , my business account information was gathered and stored on December 18, 2021 by **********.
  I ONLY used ShipStation 7 times, and in all 7 instances, it was used to purchase/generate USPS (United States Postal Service) "mailing" labels.
  On or about July 27, 2022, someone at Montgomery, Alabama shipped a package via UPS (United Parcel Service) via their "2nd Day Air" service. (NOTE: I neither initiated NOR received this package... and had ABSOLUTELY NO KNOWLEDGE of this action/transaction until the FRAUDULENT invoice was forwarded to me.)
  Following that apparently incomplete UPS shipment, a FRAUDULENT UPS charge was generated, then shortly thereafter a "late charge" was assessed, bringing the FRAUDULENTLY billed UPS charge to $39.64... by the time notices were finally forwarded/delivered to me.
  The UPS bill was mailed to the address which was provided when I registered with ShipStation.
  The UPS bill included ************ printed on the line immediately beneath my business name.
  There was NEVER a legitimate business reason for UPS (United Parcel Service) to be in possession of my complete account credentials, which I determined to be the case during a call to UPS on November 1, 2022.
  The Shipper/Account Number that was shown on the Delivery Service Invoice (associated with my business) was determined to have been CREATED for/by ********** (therefore, UPS wouldn't allow me to cancel/terminate the FRAUDULENT account.)
  ********** FRAUDULENTLY provided my full business/account credentials to UPS, whereas UPS had NO LEGITIMATE business reason to be in possession thereof.
  ********** INITIATED & FACILITATED FRAUD against me and my business.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Dear*****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We show that *****, our Manager of Merchant Support, reached out to you on 11/4/22 concerning this issue. Rest assured that we are moving forward with resolving this UPS invoice issue internally.
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with **********. We sincerely apologize for the inconvenience.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray*******
  Customer Care Director
  **********
  
  Consumer Response /* (3000, 12, 2022/12/06) */
  *******. reached out to me but has YET TO RESOLVE THE ISSUE AS PROMISED.
  NO REFUND has been received and NO COMMUNICATIONS have been received since November 22nd.
  There has been NO follow through!!!
  
  This is NOT resolved!
  
  
  Business Response /* (4000, 14, 2022/12/08) */
  Dear ****,
  
  Thank you for sharing your concerns. We have checked on this and show check number 4607350 for $54.53 was issued on 11/30/22 and mailed by First Class Mail to the address below.
  
  **** **********************************************
  
  We recommend allowing 3-10 days for delivery.
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (4200, 16, 2022/12/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Response is necessarily in 2 parts:
  1) I do NOT want my address showing up in ANY publicly accessible forum (BBB or otherwise), so my address MUST be stricken from any and all documents that are or would be published for any kind of public access!!!
  (REMOVE MY ADDRESS FROM ALL COMPLAINT THREADS!!!)
  
  2) The check from Stamps.com as indicated, came in an envelope that had NO USPS CANCELLATION or date upon it. They may have cut the check on 11/30 but they certainly were NOT expeditious about actually getting it into the USPS Mail system, as the envelope was not received until 12/12/22. A letter from Southern California regularly/usually takes only 2-3 days to deliver to Portland, OR.
  
  I am underwhelmed with the correlation between their acknowledgement of the fraudulent UPS billing I received, how it is that UPS could actually access my address/billing information since I had NEVER USED UPS TO SHIP ANYTHING, acceptance of responsibility for facilitating that fraud... and the lack of priority in actually getting the issue resolved... with me.
  
  I still don't know if UPS is still issuing FRAUDULENT invoices for parcels that were NEVER SHIPPED/DELIVERED!
  
  The Guilty PARTIES have failed to CONFIRM that my personal information and address has been PURGED from UPS.
  They have also FAILED to explain how UPS had access to my private information... as I had NEVER used UPS services via ShipStation or Stamps.com.
  
  Proof remains for anyone wishing to initiate a CLASS-ACTION.
  
  Stamps.com was far too slow and ineffective in their responses to me... to convince me that they actually took this issue seriously.
  
  THE SOLUTION "PROPOSED" by Stamps.com will NOT BE ACCEPTED until my private information is entirely removed from any and all documents that are in any way accessible to sector of the public.
  I don't even want to be able to see my own address in this thread or anywhere else.
  
  ONLY THEN will I consider whether this issue has been resolved.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for 3 separate charges by stamps.com though I never signed up for a monthly service. I called and was told I had not been charged that it was a bank hold. They never removed the charges and won't respond to my email. I want to be refunded for two charges for 17.99 and one for 6.00. They are very shady and are hard to get in touch with.
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Dear*********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  We show that you had more than one account with us. Account ********** was created on 8/22/22 and closed on 10/31/22. We show that it was refunded $41.98 on 11/4/22. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a refund to your credit card for $41.98. Your confirmation number is: **************
  
  We show that Account ********** was created on 10/17/22 and closed on 10/25/22. We do not show that this account received service fee charges.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We show that a Stamps.com account ********** was fully activated and established on 8/22/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/20/22. We show that you first contacted us on 10/24/22.
  We show that our email and phone agents communicated with you on this issue on 10/24/22, 10/25/22, 11/2/22, and 11/5/22.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company started charging me making hot fees without warning me for one time postage purchase. They did not make it clear there would be extra payments and made it very difficult to cancel. They refuse to refund me my money even though I never used the service agains after the first time. I want my money back. They did nothing for me and charged me monthly for the sole reason of stealing my money.
  

  Business Response

  Date: 11/07/2022

  Consumer Response /* (2000, 6, 2022/11/02) */
  They have contacted me and are giving me a full refund. Case resolved

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never used********** for any service and even didn't know that I have a account with this company until last week. I noticed that Stamps.com has been charged me from Jan.2021 and it has been 22 months!
  I called them one week ago and the customer lady told me that they can refund me a partial amount: $35.98(confirmation# ************ and $150(confirmation**************), but I'm still not received any money from them even one week passed.
  And also I'd like to know if it's legal in united states, I saw many people complaining about stamps.com with same issue as me,********** knows people never use their service and keep charging people without any reminder and statement until people noticed by themselves.
  
  Now I'm requesting********** to refund all the amount they have charged me for the full amount $395.78 to me(closed account********).
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/09) */
  Dear*******
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $357.98. This includes a refund of 209.80 on 10/4/22, 150.00 on 10/27/22 and 35.98 on 10/18/22. We show that your account is closed.
  We understand your concerns about the refund issues. We do show that the above refunds were posted to your payment method on the above dates. If you do not see them within a week, please contact us at ********************** so that we can further investigate the issue for you.
  We show that a Stamps.com account was fully activated on 12/01/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/30/20. We show your account was closed on 10/18/22.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/11/11) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They proceed full refund as the solution.