Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial with Stamps.com a year ago. I canceled my account within the four-week trial period but still continued to be charged every month since. I have an email with a record of the cancellation. I was never sent any billing information showing that I was being charged still but my bank records show that each month roughly $20 is taken out. When I contacted customer support, they refused to help me, stating that it is my issue that I did not check each month. They were extremely unprofessional and disgustingly rude on the phone this morning as I tried to talk to them about refunding the charges. They claimed they had no memory of speaking with me before and that I was lying. It was humiliating to be spoken to that way when I was just trying to understand why they were still charging me every month. I have been charged a total of $235 over the course of the last year without being billed at all AND after canceling my account already.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  Please rest assured that we will be reviewing the interaction in question. We have passed your comments along to the appropriate team and we will address the matter accordingly.
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the experience.
  Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $161.91 on 11/4/22. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 1/16/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/14/22. We show your account was closed on 10/18/22.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like all these other complaints, I have been getting charged a monthly fee $17, for something I never purchased. I expect a refund. I purchased a one-time stamp, but NEVER signed up for an ongoing charge. This is obviously a pattern and needs to be shut down.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $250.00 on 11/4/22. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 8/7/19. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/5/19. We show your account was closed on 10/5/22.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I hardly count refunding half my over charged amount as being a "courtesy."
  
  Hiding a monthly service in fine print is at best misleading and at worst fraud. When one signs up for Amazon prime or Netflix, it is abundantly clear that you are purchasing a recurring monthly subscription. It is far from abundantly clear in stamps.com sign ups.
  
  Stamps.com should make a hard stop that makes the user acknowledge that they are being charged a monthly service fee. Only then, will I consider this problem solved.
  
  
  Business Response /* (4000, 9, 2022/11/22) */
  Dear *******,
  Thank you for sharing your concerns. Please be aware that we do escalate feedback such as yours to our marketing and executive teams. It's important that relevant parties are aware of the various perspectives that exist in our current and former customer base. We apologize for any misunderstanding on the monthly service fee, which is fully disclosed on our website. We sincerely believe in the value of our product and believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month. If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, we need your help. Stamps.com has given us a run around since 8/3/2022 of not refund us the balance of $360.44. We followed up with their customer service and they said they refund to our credit card company few weeks ago but our credit card company refused the refund. I called my credit card company just now and they said they have never received any refund from stamps.com and credit card company will never refuse any refund.
  
  We just want our refund of $360.44 of those money we have not used refund back to our credit card. Stamps.com charged on 6/1/2022 according to our Chase credit card company. We close the account in August and there are still $360.44 left in the account. We have been trying to get stamps.com to refund the money since 8/2022. It is almost Nov. 2022.
  
  Pls ask Stamps.com to just refund us so we can close this account for good. Thank you so much for your help.
  
  *******
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/11/07) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We apologize that you encountered this issue. Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 11/7/22 as a credit card refund. Please allow 3-5 business days for this credit to be applied to your account. The refund details are:
  Amount: $360.44
  Please allow 3-5 business days for this credit to be applied to your account. We apologize for your experience and appreciate your feedback regarding the refund process. Rest assured that we have escalated your feedback, and that we will review the interactions, and appreciate you sharing your concerns about this.
  If we can help further, please let us know.
  Best Regards,
  **********
  Customer Care Director
  Stamps.com
  
  Consumer Response /* (2000, 11, 2022/12/14) */
  Stamps.com did finally paid.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $167 for a shipping label and the package was lost and ups said i have to reach out to stamps.com to get a refund and i havent heard back from them. The tracking number is ******************
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Dear ********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  We show that steps regarding this issue were provided on 10/19/22 via email by our team. We also show that steps were provided over the phone on 10/11/22.
  
  We have resent the email below.
  
  We know how upsetting it is when packages may get lost during transit. We are very sorry you encountered this issue.
  
  We show the label was printed from ShipStation's platform. Please use the link below to submit the UPS claim:
  
  ***********************************************************************************************************
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged by Stamps.com for 16 months and was not aware I was on a subscription plan. I had received blank stamps and a $5 credit through mail and decided to redeem it. I was not aware that by doing so, I would be on a subscription-based plan. Looking back at my emails now, I do see a Welcome to Stamps.com email; identical to those, one would receive when creating an account anywhere else. When I scroll to the bottom of the email in fine print (information that is not included in the main body of a document but placed in footnotes or a supplemental document) it claims it is signing you up for a subscription. THIS IS CLEARLY A SCAM hidden and made to be unsuspecting. I only used stamps.com to redeem the $5 credit/blank stamps on 3/18/21. I have attempted to log in to stamps.com to cancel my account but am unsuccessful at retrieving the account. They have charged me beginning in April 20, 2021 to July 2022. I was made aware of this when I reviewed my statements for an audit and received an email from Stamps.com on August 2022 about a problem with my service payment. Stamps.com did not send me a monthly email that they were billing my account for a monthly subscription service, ONLY when the payment did not go through. They should be required to make it more clear during an account sign-up, and notify that you are being billed each time, with an email. I REQUIRE A FULL REFUND OF THE SUBSCRIPTION CHARGES TO DATE consisting of $18.80 /month. I WILL PURSUE FURTHER ACTION if this is not immediately addressed.
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Dear*******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding balance. We show that your account is closed. We do not show a prior account cancellation request for Account *******. Your confirmation number is: **************
  
  We show that a Stamps.com account was fully activated and established on 3/18/2021. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/16/21.
  Our records also show that you have ShipStation Accounts tied to Stamps.com Accounts:
  *********************************
  
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was researching shipping options and decided to give stamps.com a try. I was not impressed with the service and never utilized the site or any of its features. 18 months later I notice a recurring charge of $17.99/ month. This has gone on 4/2021-10/2022. I have received no monthly email acting as a receipt or attempt to inform me of my subscription.
  This recurring charge was never made clear to me and instead buried in the fine print and never again brought to my attention. Had I not been combing through my account history for unrelated reasons I would still be unaware of the recurring charges.
  This is simply unacceptable, and if I am not issued a full refund of $341.81(19 months-$17.99) plus any cancelation fees/ charges for the current month I will pursue legal actions.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a refund of $100.00 to your credit card on 11/2/22. We show that your account is closed. Your confirmation number is: *************.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We show that a Stamps.com account was fully activated and established on 3/23/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/21/20. We show that you cancelled your account on 10/24/22.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I requested a full refund of $341.81, and anything less will be unacceptable.
  I have looked back through countless complaints and see this is a strategy you frequently attempt. Make a small refund and hope the customer goes away. However, I also see countless examples of Stamps making full refunds which indicates you know exactly what the business is up to with the misleading tactics.
  So I repeat, anything less than the full refund I requested in my original complaint will not be accepted. If this doesn't happen I will take legal action.
  
  
  Business Response /* (4000, 9, 2022/11/15) */
  Dear ****,
  Thank you for sharing your feedback and perspective. We do consider the fees charged to be valid and appropriate. However, we have issued an additional courtesy credit of $457.69. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement. Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com. We hear your concerns and please be aware that we do escalate feedback such as yours to our marketing and executive teams. It's important that relevant parties are aware of the various perspectives that exist in our current and former customer base.
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  If we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (2000, 11, 2022/11/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I find Stamps actions inexcusable, however I do appreciate their reimbursement.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been consistently charging my credit card for a service that I stopped using in June 2021. They continue to charge. My attempts have been of no avail to stop this criminal activity by business. I spoke to the company but I still see charges on my credit card. Please stop charging my card
  
  have been with Stamps since 2019 and I have not used this service in over a year and Stamps continue to charges with no usage. I called for a refund and they stated that they can't do that but for the recent charge they will prorate it? I then told her that I would like a refund for no usage in over a year she stated that they can't refund fees. Then I stated that that I was going to file a complaint, she then stated that she was to speak with her supervisor and then came back and stated that they will refund me for the last couple of months? But you just stated that YOU COULD NOT DO. Very contractdicting. I want a refund from July 2021 to date.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  Reviewing this issue, we have located the following accounts for you:
  ******* -opened 4/14/20, closed 6/24/21
  ******* -opened 9/19/08, closed 1/15/09
  Please provide further details on the amount of the charges you are seeing and the dates for these transactions. If you are seeing charges occur after the cancellation of the accounts listed above, this may indicate that there is an additional open account.
  We understand your concern and we would like to assist. Unfortunately, we are unable to locate an additional Stamps.com account with the information you provided. We apologize for any inconvenience. Please email us the username, full name, email address, and any phone numbers that might be associated with the account. You may email them to **********************.
  You may also call our specialists at ************ for further assistance. Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time. Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  Once we receive this information, we can locate your account and assist you with your concerns and issue. If we can help further, please let us know.
  Best Regards,
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I can see the charges still appearing. Please put aN END TO THIS NONSENSE.You have to find the account number that is open. it is your responsibility. see screenshots below of the recent charges
  
  
  Consumer Response /* (-5, 8, 2022/11/07) */
  Customer ID #: ******* is it still active? is my account still active?
  
  
  Business Response /* (4000, 10, 2022/11/15) */
  Dear ****,
  I understand why that would be frustrating. Thank you for providing the additional account number of *******. We show that this account, created on 4/8/20, was closed on 11/15/22. We do not show email, phone or username information associated with Account ******* had been provided previously. We apologize for any misunderstanding on this.
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account. Each Stamps.com account will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a Stamps.com account, including a Welcome Email that provides confirmation of a new account being activated.
  We show that we first received a phone call to cancel account ******* on 11/15/22 and rest assured that the account was closed on that day.
  Best Regards,
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for an account through stamps.com. Yet, I have been charged $17.99 a month since 2020. I do not know how they got my information but I would have never started an account with this company because 1. I do NOT own a business and2. I do not use stamps. I never used any of their services for which I was charged. I believe the company does this on purpose as I have seen numerous complaints indicating that this happened to others as well. I requested a refund over about $539. The only reason that I found out about this is that the credit card they were charging was closed due to fraud and they emailed me for payment. They closed my account but refused to issue a refund. When I called yesterday, I was told I would not be charged for the four months for which they had not received payment and that my balance was $0.00. Today I received another email for payment for the last 4 months for an account I never opened. So, they lied. I have looked at other review sites and similar claims of fraud have been made by others who were signed up for an account without their knowledge.
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2022/10/28) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out your outstanding balance, as confirmed via email on 10/18/22.
  We show that the $0.00 balance refers to your postage balance, not to the owed service fee amount ($74.96, which was zeroed out). Purchasing postage is separate from the monthly service fees. While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account.. We show that your account is closed. Your confirmation number is: **************
  We show that a Stamps.com account was fully activated and established on 5/11/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/9/20. We show that you first contacted us to close your account on 10/12/22.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I purchased stamps on this website in 2020 and this company used my information for the stamps to sign me up for this service. I DO NOT USE STAMPS and I AM NOT A BUSINESS (this website has checked a box indicating this was for "business." I have NEVER used this service in over two years because I DO NOT USE STAMPS and I AM NOT A BUSINESS THAT NEEDS BOXES, STAMPS, ETC. I have researched this company and many other reviewers have complained of this practice of automatically signing people up when they purchase something. I never received any information from this website indicating that I had signed up for something. I told this to the representative who I spoke to. So, what this company is doing is signing me up for something without telling me and then after the 4-week trial, charging me. THIS IS FRAUD. This company has already been fined for this practice according to my research. The company can see that I never used the service and I just want my money refunded because they tricked me as they have done to others.
  
  
  Business Response /* (4000, 9, 2022/11/14) */
  Dear ****,
  We apologize for any misunderstanding regarding our services. We do not activate accounts on behalf of customers, and accounts cannot be created by visiting another site that is not Stamps.com's site. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com and we show that an account was created at our site on 5/11/20.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  Your service fee is a flat fee that is not determined by how much postage you print.
  
  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.
  
  However, your satisfaction is very important to us and we have determined that a refund will be given. We have issued a refund in the amount of $250.00 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (4200, 11, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The credit card account to which the company will issue the refund of $250 no longer exists. I am requesting a check sent to my home address. Thank you.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased approx. 1,500 custom photo stamps from a woman on Facebook. I sent samples to Stamps.com in El Segundo, Calf. and asked if they would please verify if they were authentic. This was several weeks ago and no one has contacted me. I even sent a self addressed envelope so they could return my stamps. I called customer service and they weren't able to help me. Problem is, I don't have phone to their physical office in El Segundo.
  I assume customer service is located elsewhere. Do you have their direct phone number? It's been almost a month since I sent them. Thank you.
  **********
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Dear ***,
  Thank you for your inquiry. We understand your concerns regarding the purchase of custom postage made via a 3rd party site, such as via a Facebook Shop. If you have questions regarding the validity of a postage/stamp product purchase, we would recommend contacting the US Postal Inspector Service at:
  https://postalinspectors.uspis.gov
  
  You can also reach the appropriate Postal Inspection Service office by dialing ************** from 8 a.m. to 4:30 p.m. in all time zones.
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a stamps.com account and recently found a charge of 17.99 on my credit card (username:
  **************)
  I called them and they said that it's a service fee that is hidden somewhere in the terms&conditions.
  
  I can not believe this place has not been shut down yet, this can not be legal.
  They did not mention this in any email communication and did not give a heads up that the trial-period, that I apparently signed up for, ended.
  I want my money back.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $17.99. We show that your account is closed. Your confirmation number is: **************
  We show that a Stamps.com account was fully activated and established on 9/14/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/13/22.
  Stamps.com has been licensed by the USPS since 1999, and is one of several approved vendors of USPS postage. We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/11/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for the refund.