Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn't get notice until March 2023, 2-3 years after I made an account that I was aware of having a subscription with stamps.com. No monthly notification has been sent detailing the bill that will be charged to me. Apparently, it is possible to have two accounts under the same email address as I had been getting charged double each month. I just found out about this second account yesterday May ***************************** 2 years, they are now sending me a statement/bill for a service I apparently have. How you can have two username/accounts for the same email address, I do not know, but I want stamps.com to close this other account as I already closed one recently and want a refund for the last 2-3 years of the double charges. Lastly, for the previously closed account, Stamps keeps emailing to charge $5.33 and I would like that to stop as well.

  Business Response

  Date: 05/24/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 on Account ******* to your credit card and zeroed out the outstanding fees.  We show that your second account is closed.  Rest assured we have also zeroed out the unpaid fees on Account *******.  Your confirmation number is: 230523-004667.
  
  Regarding this issue, we show the following:
  
  *Account ******* -opened 10/20/2020 and closed 3/28/23
  *Account ******* -opened 5/20/21.  We do not show a prior cancellation request for this second account.  We apologize for any misunderstanding.   We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.

  
  We show that emails regarding your outstanding fees were sent to the email address on file and we apologize for any misunderstanding regarding this issue.  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts.  If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account.  Each ********************** account will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  To create any ********************** account, you must complete the multi-step registration process at www.stamps.com.Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a Stamps.com account, including a Welcome Email that provides confirmation of a new account being activated.
  
  When you create a second account, you are required to read and agree to the Terms of Use, indicating that you agree to be billed on a monthly basis as long as your account is open. 
  
  Please let ** know if you would like further information or clarification.       
      
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Stamps.com account (5/2/23) and they are withholding the money. I have called several times and spoken with team members (not in the **) that "cannot do anything" because there are not supervisors available. They claim to just wait and keep calling back it will be refunded. There is no reason the refund shouldn't be processed in 3-5 business days. It has been over two weeks since I closed the account and it is still not refunded. I desire my $82.68 to be refunded immediately.

  Business Response

  Date: 05/22/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  I am sorry that you had such a negative experience with our service.  I understand how upsetting that can be.  Rest assured that we have issued a credit card refund for the remaining postage balance on May 19, 2023.  The credit card refund details are: 
  
  Refund ID ********************** || $82.69 || CC Ending on **** ||
  
  We would be happy to help.  Once your account is closed, ********************** begins processing your refund for any unused purchased postage.  Because we are converting **** funds for printing postage into cashable funds for you,unfortunately we do require time for processing. I apologize for any inconvenience.
  
  If we can help further, please let ** know.
  
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   It is sad that it took the BBB to force the company to do the proper course of action several weeks after the initial request.  They are still a horribly run corporation.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a service fee that I never consented to or knew about. I did not even use the service, nor did I get any receipts!

  Business Response

  Date: 05/17/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $20.19 to your credit card.  We show that your account is closed.  Your confirmation number is: 230517-002943.
  
  We apologize for any misunderstanding regarding our services.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We show that a Welcome Email confirming activation had been sent to you on 4/15/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/14/23.  We show that you first contacted ** to cancel on 5/16/23.

  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my stamps.com account since November 2020. Ive been told numerous times this will be cancelled, and yet Ive been charged $521.71 since I requested this to be cancelled, originally in November ****. I have called almost monthly regarding this account. The last time I called, April 28, 2023, I was told I would be refunded $521.71 and my account would be cancelled. It still has not been cancelled, Ive turned off my transactions on my credit card to keep these charges from going through. I have an email from stamps.com that says there was a problem with my payment. And they have raised their rates to $19.99 a month. I want this account closed, and my money back!

  Business Response

  Date: 05/17/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have waived the outstanding balance of $39.98.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed. 
      
  However, your satisfaction is very important to us and we have determined that a refund will be given.  We have issued a refund in the amount of $250.00 to your credit card.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.  We show that your account is closed.  Your confirmation number is: 230517-002853. 
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20063216
  
  I am rejecting this response because: they have charged me over $500 since November 15, 2020 when I requested my account to be cancelled. They have agreed to refund me $250 but I want the other $250 I was charged as well. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/12/2023

  Hi *******,
  Thank you for sharing your concerns and we apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation prior to 5/17/23.  We do keep a detailed record of all inbound calls to our service center, which include customer requests, support solutions,policy discussions, technical issues, and any other relevant information associated with each and every call, in addition to all e-mails going to and from our system.  Correspondence sent by regular mail is also tied to the account history for future reference.  We do consider the fees charged to be valid and appropriate.  However, we have issued an additional courtesy refund of $100.00 today.  Please allow 3-5 business days for this to be processed.
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:05/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for ************************************************************************************************************************** my family which I was not using stamps .com they never send me notice my account was pass due. Or made a phone call and they have both However, if ur account is was not charged they block you from making a payment with a different card. ALL MY CARDS WERE lost AND I COULD NOT GO IN AND CHANGE IT. I had this account for 12 years I have very important addresses that I need and transitions

  Business Response

  Date: 05/17/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  We are very sorry to hear of your loss.  We show that our representative provided your needed documentation on 5/10/23.  If we can assist further with documentation, please let us know. 
  
  We apologize for any misunderstanding.  We show that we have sent five emails/notices in 2023 regarding your past due fees to the email address we have for you.  The emails have the subject line of Problem With Your Service Fee Payment.  We do notify our customers when there is a past due fee.  Notices come at the end of the billing cycle.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  Upon login, if customers have unpaid service fees, they are prompted with a window that allows them to update their credit card information.  We sincerely apologize for the misunderstanding.
  
  We show that your account was closed on 4/6/23.  After reviewing your account, weve decided to zero out the outstanding charges as a courtesy. Thank you for your patience as this information is updated in the billing system disregard any new invoices or emails about an owed amount.
  
  Rest assured that weve added your name to a special database to prevent further contact regarding this waiver. Youll receive a separate email confirming this.  Your confirmation number is: 230517-002138. 
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20045135
  
  I am rejecting this response because:

  the emails went to a spam folder.  I want my account opened.  Putting me on a special prevents me from using their services.  This is retaliation.  My account need to be reopened.  I am in litigation and the addresses that were saved are extremely important.  The pop up screen prevents customers from adding a new card therefore u cant pay because u can not change the card.
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 06/12/2023

  Dear *******,
  Thank you for your feedback and we have checked our records and do show that our emails were successfully sent to its intended destination of your email address.  Once an account is activated, ********************** follows up immediately with this notification of activation and sends it to the email address we received.  Unfortunately, we do not have any control over any routing or filtering rules associated with the receiving email system or provider.  Please note that we allow our users to change their e-mail address or other personal information on file at any time.  Users may click into the My Account menu on the left side of the screen and update their contact information.  We also allow customers to update their payment method via the software or online by clicking on Account and selecting Payment Methods.  This function will take you to a menu that will allow you to update your personal information.  We show that our representative provided your needed documentation on 5/10/23.  If you need further information associated with your account, please email us at **********************.  Unfortunately, we are not able to reopen your account once closed due to regulations associated with PC Postage accounts.  We apologize for the inconvenience.
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has an auto charge system. They do not notify you of the charge. Rather, AFTER you have signed up, they send a "welcome e-mail" that you may or may not receive, notifying you of an auto charge after 30 days of a "free trial." Free for........ what? The ability to print package labels? The **** and *** offer this service for free. You just pay for the postage.The customer service refuses to refund the charges, even after proof that no welcome email was sent to me and no "sign up" for a subscription is given during the process of creating the account.

  Business Response

  Date: 05/16/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $19.99 to your credit card.  We show that your account is closed.  Your confirmation number is: 230516-002486.
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  We disclose our fees prior to account creation. 
  
  We show that a Welcome Email confirming activation had been sent to you on 4/9/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/8/23.  We show that you cancelled your account on 5/10/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know I was being charged a monthly subscription fee from stamps.com - I received no e-mails or statements. I couldn'nt even find correspondence in my email history. They closed my account and gave me a $150 refund, but they've been charging my $20 a month for 2 years - I'd like a full refund for a service I didn't even use.

  Business Response

  Date: 05/10/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $188.22 to your credit card, as confirmed by our representatives.  We show that we have issued an additional courtesy refund of $200.00.  We show that your account is closed.  Your confirmation number is: 230510-003428.
  
  We apologize for any misunderstanding regarding our services.  Our service fee gives you access to the Stamps.com software and services,and provides you with a valid **** meter license and access to purchasing and printing **** postage.  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We show that this account was fully activated on 2/4/21.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/4/21.  We show that you cancelled your account on 5/8/23.       
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com sent me an email that my credit card was not allowing them to charge me any longer. I thought it was a scam because I don't have a stamps.com account. I checked with them and they confirmed they've charged me nearly $500 since 2021 and that the account has never been used. I explained I don't have the need for a stamps account, asked them to close it and refund my money. I have zero reflection of setting up this account but accusing them of fraud when they were the only people who profited also seems not right! Then I read they put sneaky language that makes a person not realize what they're signing on for. At this point I don't know what to think but as they've confirmed I've never used the account, and I know I don't now nor have I ever needed the account and don't believe I signed up for the account, the fact that they've refused to refund my money is flat out wrong and I'm hoping you can help me to resolve it. This is so shady!

  Business Response

  Date: 05/10/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-005165. 
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 3/3/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 3/3/21. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/1/21.  We show that you first contacted Customer Support on 5/2/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20023088
  
  I am rejecting this response because:
  I never said I didn't sign up for your service, I only said I didn't recall doing so and if I did I never saw that there was a charge to sign up. Since I don't recall it I can only assume I thought it was a pay as you go program. I do not have a business, there would never have been a need for me to have an account  that charges so much money.  I can only assume your fee structure was shown in tiny print. I feel like you are preying on older people as so many scam services do. I would like you to reconsider your refund offer of $250 and instead be a good corporate citizen and refund the entire amount since it is entirely clear this was a mistake on my part at best and a misrepresentation on your part at worst. I also think it's poor form on your part to only make an offer of any kind after I filed with the BBB, when I supplied you with the same information you only told me the account was closed, too bad so sad. Clearly you all do not care about your customers. I'm thoroughly disappointed in the entire experience. Lastly, to address your letter which indicated you sent me a welcome email, I save all account information when I start a new account so I can only assume your note went to my spam folder as I have nothing from you until you told me that you needed a new credit card. 
  ***************************************************

  Business Response

  Date: 06/12/2023

  Hi ******,
  Thank you for your feedback.  Rest assured that we have issued an additional refund today in the amount of $181.76.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Thank you for your feedback and for sharing your concerns.  Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  Respectfully,
  
  *******************
  Customer Care Director
  ********************** Customer Care
  
  

  Customer Answer

  Date: 07/18/2023

  Hi, I am writing to you because I know Stamps.com said they sent me a refund but they didn't. Also, I tried to contact them directly as I figured it would now be an easy thing for me to fix since you paved the way to a resolution.  No, they will not even send me a reply. Hoping you can help. Thank you, ******
  

  
  

  Business Response

  Date: 07/24/2023

  Hi ******,
  Wed be happy to help further and apologize for any misunderstanding.I show $181.76 was processed as a refund on 6/12/23 and $250.00 as a refund on 5/8/23.  It was processed to the card on **** on file (ending in ****, exp 1/2027), which you may confirm with your bank or financial institution. 
  Sincerely,
  *******************
  Customer Care Director, **********************

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20023088
  
  I am rejecting this response because: Stamps.com was made aware before this complaint was filed  with BBB that the card they sent the refund to was closed due to fraud. Closing that account was the reason I figured out stamps.com was charging me because they wrote me for a new credit card number. I would prefer they send me a check, I would rather not give them access to another credit card. Thank you for helping.
  
  ***************************************************

  Business Response

  Date: 08/11/2023

  Dear ******:
  
  Unfortunately, we do see that the refunds did process correctly onto your payment method on May 8 and June 6 for the total of ******. We cannot, therefore, issue a check for this amount. We would recommend consulting with your financial institution if you cannot find the refunds in question.
  
  If we can help further, please let us know.
  
  Best Regards,      
    
  *******************
  Customer Care Manager 
  **********************
  
  

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I feel a full refund should have been made as its clear this companies employs shady tactics to prey on consumers. Also, they were only partially correct in the information they provided. The two refund dates were May 8 as they said abd June 13, a week after they reported. I appreciate the BBB as I tried to resolve this myself. Stamps.com is very disappointing company. Shame on them for stealing my money.
  
  ****************************************************

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Stamps.com to try out and use for my business in May, 2021. I only used it about 5-6 times and then stopped since it wasn't better than what I was already using. Stamps.com has been charging me $17.99 per month without my authorization, I never signed up for a free trial that would turn into a monthly subscription. They kept charging me without sending any notifications (the defaults are set that way on purpose) just part of their shady business practices. I also remember last year trying to figure out why I was being charged and trying to close my account. I thought it was closed and I wouldn't have to deal with them ever again. I'm not surprised that so many others on here have the same problem, this should be illegal.Now it's been 2 years and almost $400 for a service that I don't use and haven't used in over a year and a half and I am still getting charged.

  Business Response

  Date: 05/08/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $200.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-004820.
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We show that a Welcome Email confirming activation had been sent to you on 5/31/21.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/29/21.  We show that you cancelled your account on 5/3/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a stamps.com account in preparation to create a business and had originally intended to rely on it before I'd decided to go for a different route. The only thing that I had purchased from stamps.com was a package of shipping labels.I had not signed up for the subscription service, and found out today while checking my finances that I have been charged $82.79 since December 29, 2022. When I had gone to the website to check for history, I wasn't able to dispute or refund any of the charges directly on the site. I also was not able to remove my card or cancel the subscription without having to completely terminate my account, which I have now done as of today in hopes to prevent any further charges being done to my account.

  Business Response

  Date: 05/08/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $83.93 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-004247.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  The flat monthly service fee gives you unlimited access to all the Stamps.com software and online features. The service fee does not pay for or add postage funds to your account. 
  
  Our service fee gives you access to the Stamps.com software and services, and provides you with a valid **** meter license and access to purchasing and printing **** postage. 
  
  We show that this account was fully activated on 12/27/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Welcome Email confirming activation had been sent to you on 12/27/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/25/23.  We show that you cancelled your account on 5/1/23.       
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************