Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around January 05th i requested the cancelation and the refund of a service that was been charged on my account without my authorization with stamps. The cancelation and refund was attempted but was not processed with my bank because the debit card number was changed. The bank couldn't reactivated the card that was canceled neither Stamps could issue a refund in a different card number. The "solution"was issue a check in my company name. It's been passed 6 months and i never received the check. Called stamps several times and the answer, i will escalate. I was informed the last 4 times that i called that the check was approved and issued on April 10th, but they can't inform if it was sent or any tracking number....I suggested to have my money credit back to account where i can use it,,,but they say that is not possible....Here are some case numbers opened recently: Ref:#******-000660 / Ref#: 230605-000162 / Ref: 230505-000469 / Refe# ******-005896

  Business Response

  Date: 06/19/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  Reviewing this issue for you, we do show that a check had been processed and mailed to you in April 2023.  We show that the request was entered on April 10, 2023 and approved.  It was mailed to you as the payee and the amount was $179.99. 
  Since you have not received it, rest assured that we have reentered a check request for you on 6/13/23.  We show it will be reissued in your company name.  Please allow 1-3 business weeks for processing and delivery.  If you do not receive this reissued check, please let us know.
  Unfortunately, we cannot provide tracking on a check, as these are sent by First Class Mail in an envelope.
  We do show that a credit card refund had previously been issued to the credit card on file for $179.99 on 1/6/23, to the credit card on file.  We apologize for any misunderstanding.   
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 8 months ago, I contacted Stamps.com and asked that my account be cancelled. I had no recollection of ever enrolling in any Stamps.com program. I was told by the agent my account had been canceled. I also called AMEX and advised the same. Stamps.com continued to bill me. I then called AMEX again a couple months ago and demanded to stop payment and complete an investigation as Stamps.com continued to bill me. But Stamps.com continued the monthly billing.It is important to NOTE, I have NEVER USED ANY SERVICE FROM STAMPS.COM, EVER!! They intentionally and knowingly failed to close my account 8 months ago when I called and advised them I had never signed up for an account. Complete rip-off FRAUD.

  Business Response

  Date: 06/16/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have zeroed out the outstanding balance on the account and issued a courtesy refund of $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230616-002693.
  We show that this account was fully activated on 8/12/2017.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation prior to 6/12/23.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  Please note that we keep a detailed record of all inbound calls to our service center, which include customer requests,support solutions, policy discussions, technical issues, and any other relevant information associated with each and every call, in addition to all e-mails going to and from our system.  Correspondence sent by regular mail is also tied to the account history for future reference. 
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the service for one month, then cancelled. They charged me for not only the second month, but for every month since (8 mos). I've cancelled via online and via customer service repeatedly. They still charge me every month. I don't know how to get them to stop charging my credit card!

  Business Response

  Date: 06/14/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  I apologize for your issue.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a refund totaling $91.95 to your credit card.  Rest assured that we show that your account is closed.  Your confirmation number is: 230613-001518.
  
  We have reviewed your feedback and please rest assured that we will be reviewing the phone interaction in question. 
                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2020, I supposedly made an account with ********************** and entered my business credit card. I do not personally recall creating this account and strongly question it as I hardly ever send out physical mail and when I do, I have always bought a roll of stamps from our local post office. In fact, I make weekly trips there anyways. I find it very hard to believe that I signed up for this service. When talking to a service rep on the phone, she stated I may have ended up using their service to EDIT a stamp which would have also required me to accept a user agreement and terms and conditions. We were billed for 2 years without any notification being sent to the email (my email) that was associated with the account. Our billing accountant just recently for the charge in my credit card statement, which is the only reason this was brought to light. In the 2 years of having this account, we have never ONCE used the account to print a single stamp or packaging item. I requested to be refunded the 2 years of money for a service I have never once used. They agreed to refund $100. This is an incredibly shady business and it sounds like I am not the only one who has had similar complaints about this.

  Business Response

  Date: 06/09/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $119.94 to your credit card, as confirmed by our phone representative.  We have issued an additional courtesy refund of $200.00.  We show that your account is closed.  Your confirmation number is: 230609-003941.
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We show that this account was fully activated on 8/27/20 via our multi-step registration process.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself. 
  We show that a Welcome Email confirming activation had been sent to you on 8/27/20.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/25/20.  We show that you first contacted us to cancel on 6/6/23.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $10.00 worth of stamps on 10/18/21. After that, stamps.com charged me $****** (***** and ***** monthly) in service fees. I would like the ****** back.

  Business Response

  Date: 06/09/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230609-003261.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 3/5/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Welcome Email confirming activation had been sent to you on 3/5/20.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/03/2020.  We show that you first contacted us to cancel on 6/7/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never consented to any subscription from stamps.com other than their basic free account. Today I discovered that they have charged me monthly for around two years fees of either $21.84, $19.65, or $25.00.That is a considerable amount to take from the pocket of a single mother and small business owner. Avoid this service.

  Business Response

  Date: 06/09/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear that you encountered this issue.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed. 
  However, your satisfaction is very important to us and we have determined that a refund will be given.  We have issued a refund in the amount of $100.00 to your credit card.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.
  A review of our records shows that you have created multiple accounts with us.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts.  If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account.  Each ********************** account will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  To create any ********************** account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a Stamps.com account, including a Welcome Email that provides confirmation of a new account being activated.
  
  We show:
  
  *Account ********** -opened 5/05/2022 under the Stamps.com Pro Plan which has a service fee.  We show that you opted to keep the account open under the Basic Shipping Plan on 6/5/23 via our automated IVR menu. 
  * Account ******* -opened 08/25/2017, closed 5/5/22
  
  *Account ********** -opened 05/03/2022, $0.00 fee ShipCenter PayPal account
  
  Regarding Account **************** is currently under the Stamps.com Pro Plan but will be switched to the Basic Shipping Plan, we do show it was last used to print postage on 6/7/23.  We show that Account ********** was created under the Pro Plan.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our services.  We do not charge customers without their agreement and consent, and we do consider the charges to be valid and appropriate. 
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a confirmation of my cancellation of the account on April ********. It was cancelled within the free trial. I received the confirmation email stating my service would be discontinued as of 4/5/2023. ( I did not use any of the service and only had the account opened maybe a week). On May 1st 2023 they charged my account the $21.84 monthly fee. I sent an email then and never got a response. I forgot about the situation and on June 1st 2023 received another $21.84 charged for the monthly fee. I did not have enough in the account at that time. I called stamps.com after sending another email. I spoke with a very nice rep. *** told me , after she looked into it, that I ,in fact, did cancel within the free trial and she would refund the $21.84 from May and I would not receive any further charges. I received a confirmation and an email with it. I just now 6/4/2023 received another $21.84 charge to my account.

  Business Response

  Date: 06/08/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that we have issued an additional refund for $23.69 on 6/8/23.  Rest assured that we show that our representative has refunded $19.99 on 6/1/23.   Your satisfaction is very important to us.  Your confirmation number is: 230608-003617. 
  
  We have reviewed your feedback and please rest assured that we will be reviewing the issue in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lauren

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am signed up for the $0 plan on Stamps and found out that they've charged me a monthly fee TWICE ($17.99) for this month. I purposely went through them to get the $0 plan which it is still stating that I am enrolled in on the website, picture evidence has been taken and uploaded. I ONLY sell through etsy and manually put in the info every time. It even says that other tools will be available to me ONCE I UPGRADE. I have not upgrade, so how can they say I'm using those tools. How are they able to charge me when I am signed up for the $0 plan?

  Business Response

  Date: 06/05/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Were sorry to hear that you encountered this issue.  We have reviewed your issue and do not show that your active account ************ is receiving service fee charges.  We show that Account ********** is on a $0.00 plan.  We understand your concerns about this issue.   If you are seeing charges, we recommend speaking to one of our specialists in regard to this issue.  There may be another account that we would like to locate so we can address this issue for you.    
  
  Please call our specialists at ************ for further assistance.  Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time.  Thank you for your time.  We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a private individual, not a business, who thought that she was using a free service to send private packages. I have no recollection of agreeing to anything whatsoever. I was not aware I was being charged a monthly fee when I use the service maybe once in a blue moon. I just went through my bank history and apparently I spent $241.87 in fees I didn't agree to. I've literally got 15 Stamps.com transactions, only 2 of which are actual postage, and they should be refunding me something like $8 (of the $30 in postage I spent in total) that I didn't use, now that I've canceled my account. There was not even an option to unsubscribe. It's cancel (and lose all data) or keep paying. And it was for some reason a business account? Why would I have agreed to that? I don't have a business. They tried to offer me a $9.99 individual/private account when I cancelled. No thanks. That $241.87 would cover all the postage I'd need to use in several years, and then some probably. I think this company really needs to be more transparent and stop using these practices. [If necessary I can provide bank records to verify how much was charged.]

  Business Response

  Date: 05/29/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $241.87.  We have also submitted a request to refund the remaining purchased postage balance.  We show that your account is closed.  Your confirmation number is: 230529-001413.
  
  We apologize for any misunderstanding regarding our services.  *********** we offer -which caters to businesses and individuals- is the ability to print postage.  We never charge people without their full agreement and awareness during our online registration process.
  
  To clarify, you would not lose your data if you cancel and we are sorry that we did not have the opportunity to assist you or clarify this further for you.  Data, such as print histories can be backed up, exported, imported, and are saved locally to your computer.    
  
  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We show that a Welcome Email confirming activation had been sent to you for each account.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/26/22. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing,plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accessed the Stamps.com website to print out a shipping label once. Then for some reason I began being charged per month ***** and an absurd random cancellation fee upon realizing my card kept being charged despite not having my authorization or being notified of these charges. To cancel- I was charged as well despite not even using the services for the past months. Very unprofessional and very scam-like.

  Business Response

  Date: 05/25/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $37.31 to your credit card for Account ********** on 5/24/23 and a courtesy refund totaling $77.13 for Account **********.  We show that your accounts are closed.  Your confirmation number is:
  230525-004302.
  
  We show that two separate accounts had been created at our website:
  
  *Account ********** -opened 1/21/23.  Closed 5/21/23. 
  *Account ********** -opened 1/17/23.  Closed 5/21/23. 
  
  We apologize for any misunderstanding regarding our services.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We show that a Welcome Email confirming activation had been sent to you for each account.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************