Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 600 Customer Reviews
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Review fromSTEVEN K
Date: 08/21/2025
1 starGoDaddy Access Issues When I tried to log in to GoDaddy to restore the email or manage the domain, GoDaddy stated that my account was cancelled because the email expired.This makes no sense, since I have already paid for my domain until late 2026 and email expiration should not terminate access to other paid services.I offered to pay to reactivate the email, but GoDaddy is blocking me from accessing services Ive already purchased.
GoDaddy.com LLC
Date: 08/23/2025
We thank you for sharing your candid *********** you have been repeatedly advised, your GoDaddy account, as well as the domain name contained within, are both active and in good standing. The reason you cant access the account is because the email address on file was recently deleted because you failed to pay for the renewal. GoDaddy has an established and vetted process in place to assist our customers who need to update the email address on file and regain access to their account. To date, you have refused to follow the process. Should you wish to initiate the process, we encourage you to visit **************** and follow the steps to create a ticket with our Account Recovery Team. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRob C
Date: 08/19/2025
1 starI've been with GoDaddy for over 20 years. I'm now looking for the exit ramp. Their customer service was what attracted me, and now their diminished customer service is what will make me look for another host.Roughly 1 out of 5 calls I make to customer service, I get lucky and land someone in the ******. Last week I had a good call with a gentleman. He helped me move some emails around and delete a few others. He gave me the good news that I would have a refund coming back, since I downsized my emails and had just made a large payment 2 weeks earlier. Great a refund!Until...until GoDaddy sent an email denying my refund. ***. They tell me I have a refund and then I don't? And they can't explain why. I'm done.GoDaddy.com LLC
Date: 08/20/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/20/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromPeople Moving F
Date: 08/15/2025
1 starI have been a GoDaddy customer for several years and have relied on their services to maintain my businesss online presence. The platform has provided a variety of tools that supported my operations, particularly in earlier phases of growth.However, a recent experience raised concerns about the level of support available to small businesses during times of financial hardship.During a difficult period, I anticipated a delay in renewing my domain and reached out via GoDaddys chatbot to request an extension. At the time, I was informed that no options were available, and the domain would need to be renewed by the deadline.About a month later, I received an email related to the renewal and followed up by phone. I was informed that an extension had actually been granted, but it had expired the day before my call. By then, the domain was no longer ************ a subsequent call to customer service, I was told the domain could still be recovered but only at nearly triple the original cost. While I understand the business model and domain lifecycle, the inconsistent communication and lack of transparency during the process were disappointing.This experience highlights a broader issue: What support systems exist for small businesses facing temporary challenges? GoDaddy has been in the industry for over two decades and has grown significantly. But like many large platforms, there appears to be a gap in support for smaller businesses that dont yet have dedicated teams or ***************** be clear, Ive had positive experiences with GoDaddys products and appreciate the role they played in supporting my business. However, based on this recent experience, I believe it is important to explore providers that are more aligned with the evolving needs of small business owners, particularly those seeking reliable and responsive ********** thankful for what GoDaddy has offered over the years, but at this point, Im considering partners and not just platforms.GoDaddy.com LLC
Date: 08/20/2025
We thank you for sharing your candid feedback.We regret to hear about the expiration and subsequent loss of your domain. While a domain registration has an expiration date, a domain has a few steps to go through before it is removed from the account. The link below describes a domains lifecycle.******************************************************************************* We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSharon V
Date: 08/14/2025
1 starI canceled my hosting and word press after 3 months and they wont refund a pro rated amount for unused months. I cancelled my domain too. So they can resell my domain, they are not hosting anything of mine and Im not using Wordpress and still they are charging for 9 months of this. Poor service! Bad business!GoDaddy.com LLC
Date: 08/18/2025
Thank you for the opportunity to review these concerns. We thank you for sharing your candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/18/2025
Thank you for the opportunity to review these concerns. We thank you for sharing your candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromShannon C
Date: 08/12/2025
1 starDO NOT USE! They auto renew without your consent and don't allow refunds. The setup is very confusing and the customer service is nonexistent.GoDaddy.com LLC
Date: 08/13/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/13/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromAlice K
Date: 08/11/2025
1 starLiterally had to cancel the service every time they charge. They are scammers and I had to eventually report my cc stolen to have them stop charging me. I don't even know how this is legal, they should be investigated and shut down.GoDaddy.com LLC
Date: 08/20/2025
We thank you for sharing your candid feedback and regret to hear about your experience.Based on the information provided in your complaint, we were not able to identify an account.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/20/2025
We thank you for sharing your candid feedback and regret to hear about your experience.Based on the information provided in your complaint, we were not able to identify an account.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSusan H
Date: 08/11/2025
1 starI had yearly subscription with Go Daddy for my business website. The subscription ended on July 26th, 2025. My website was taking down because after July 26th, 2025 I did not make a payment on the renewal date. This ended the previous contract I had with them. I changed my billing to monthly payments and made a payment of $44.95 on August 5th, 2025. My payment dates should have been changed to the fifth of every month, but Go Daddy is has me owing another payment on August 26th, 2025. I spoke to a representative and a supervisor at Go Daddy, no resolution. The supervisor said I still owed for July, but my subscription was paid up until July 26, 2025. My website was blocked from access. It seems like Go Daddy wants me to pay for a website that wasn't accessible for approximately two weeks. They are charging me again on August 26th, ************************************************************* to pay approximately $95.00 for ************* My website did not populate when I did a ****** search. I told the representative I wasn't able to access my website. She investigated the issue and found that Go Daddy did not attach the domain to my website. So basically I paid them on August 5th, 2025 and my website wasn't active until today, August 11th, 2025, because Go Daddy did not attach the domain back to my website until today, August 11th, 2025. This is bad customer service when a company tries to get a customer to pay for a service that wasn't even available.GoDaddy.com LLC
Date: 08/12/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromShanan H
Date: 08/11/2025
1 star**************** is ridiculously poor. Took weeks to get resolution on an issue that they denied. Be careful of recurring charges. They will not refund or pro-rate. So be careful doing multi year renewals.GoDaddy.com LLC
Date: 08/12/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromJames M
Date: 08/11/2025
1 starAbsolutely the most awful customer service. The only way someone could have customer service as bad as ********************** would be to not have any at all. *********! Beware!!!!GoDaddy.com LLC
Date: 08/12/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromChris S
Date: 08/09/2025
1 starGoDaddy obfuscates simple tasks with endless, confusing upsell popups. They make it difficult to remove services you don't want or need. Their tech support tries to route to different GoDaddy paid plans even when you tell them explicitly that you don't want them. They mischaracterize the costs and everything is always much more expensive than what they say. Beware this company and their predatory practices.GoDaddy.com LLC
Date: 08/12/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************GoDaddy.com LLC
Date: 08/12/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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