Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 533 Customer Reviews
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Review fromMr W
Date: 07/12/2022
1 starMr W
Date: 07/12/2022
They deleted my website files from hosting and when I called in with their internal server error 500 they couldn't even understand my question. The lady sounded drunk and at home. Then I asked for a supervisor and she hesitated, said none was available, took 15 minutes to write the notes of our conversation ( with me on the phone and not on hold ) and finally, instead of transferring me to a supervisor, she hung up on me. My company has been down for days. The reps ********* don't you have a backup? Maybe I do, but since this website has been up for years lord knows what old computer will have the files on it. Apparently there is no way to restore this either. Could you imagine if this happened to you and your website for your company was down weeks?
GoDaddy.com LLC
Date: 07/13/2022
We thank you for sharing your candid feedback.We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or resolution.If the complainant can provide us with account-specific details, we will gladly investigate their concerns further. We welcome the opportunity to connect with them in the hopes of resolving their outstanding concerns and can be reached at [email protected].Review fromLisa S.
Date: 06/29/2022
1 starLisa S.
Date: 06/29/2022
By far the worst. Constant technical issues that IT cannot resolve and they are smart ***** about it. No real customer service at all. It is literally criminal that BBB gives them an A+ rating when their actual customers give them 1 star out of 5 because 1 star is the minimum requirement. This discredits BBB entirely. BBB is a scam by giving subpar businesses an A+ rating, a rating which does not reflect facts or customer satisfaction. I would like to give BBB a -1 star and an F- rating for even pretending to be a valuable and credible organization. Stay away from Go Daddy.GoDaddy.com LLC
Date: 07/01/2022
We thank you for sharing your candid feedback.We regret to hear about your experience. Unfortunately, as with all service providers, GoDaddy may, from time to time, experience unexpected technical issues. When these occur, we will work quickly to resolve them to minimize any impact on our customers.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Lisa S.
Date: 07/01/2022
That is pointless. In the years I've foolishly been a customer, every IT person has said "nothing is wrong, everything is working fine, are we done here?" they refuse to even admit that there is an issue in the first place. They always and only use the excuse of "user error", everything is somehow my fault and there has never been a real issue that THEY need to fix, so they don't even want to help.Lisa S.
Date: 07/01/2022
I used to use your booking calendar feature for the majority of my orders, over the last 12 months I rarely ever use it. 90% of my business I removed from your booking calendar feature so you are not getting a cut of any of that money. All my clients use direct links to other merchants and that is a huge cut of my profits that you do not gain from because you guys REFUSE to fix your booking calendar glitches or even acknowledge that there are glitches. I sleep well at night knowing you are losing so much money due to the incompetence of the IT and the features you offer.Review fromCarla E.
Date: 06/27/2022
1 starCarla E.
Date: 06/27/2022
As a novice to building an ecommerce business I purchased subscriptions from Godaddy, Shopify, and Wix. While learning and navigating these systems, I found Wix to be the less complex for me as I learn and build my business. Once I notified Godaddy that I was transferring my domain and email to Wix, I began to have access problems. For example, I woke up one morning and was not able to access my accounts, I called in to get assistance. And I had to go through "incogneto" with the Godaddy representative to access my email accounts. Past experience did not require me to call the 24/7 help to access my emails. When I notified Nate @ Godaddy, I was switching to Wix he was very angry and frustrated with me. I explained to Nate that I found someone to sit down with me to teach and walk me through Wix and since I had the type of support I needed to be successful, i was going to use Wix. Nate's tone changed, he began speaking negatively about Wix. In addition, he reminded me of the amount of time he spent talking on the phone educating me about web design, internet, and ecommerce business. He accomplished the goal of making me feel like c*** but as I stated, I need to us what will help make my business successul. Blocking and changing my settings in Godaddy to prevent me from accessing my accounts is evil and corrupt. I will not recommend Godaddy to anyone just for the undermining and control they have to my products and not allowing me to access my emails. All of a sudden my passwords do not work.GoDaddy.com LLC
Date: 06/28/2022
We thank you for sharing your candid feedback and the opportunity to review these concerns. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected]. Kind regards,Office of the **** GoDaddy
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