Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 205 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several products from this company that are simply not working.. emails, website is down. I have called this company several times only to be left on hold for over an hour with no resolution. I need to hear back from someone. IMMEDIATELY!!
Business Response
Date: 10/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
After reviewing our customers account, both their website and email are functioning properly. If they are still experiencing technical difficulties, we would encourage them to contact our ************* team (Care) for assistance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and regret to hear of the extended hold time to reach ************************************ has attempted to connect with our customer to discuss their concerns, however, these attempts have been unsuccessful to date. We remain available to connect with them and can be reached at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******************;
Office of the ***** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled the service because there technicians said they could never get the phone to work this was in the beginning of October and they are still charging my card I asked them multiple times to stop and they will not, I also used the bad 888 number they initially assigned to me and then it was hacked so I am out of $500.00 on marketing materials and it was all there fault and they said they don't care it is nothing they can do about it , they have had my bank account hacked with fraudulent charges and they keep billing me for a service I have never had, I want all charges refunded and I want them to stop billing me and take my name out of there system. I disputed most of the charges and now they have a brand new one on my account and emailed me constantly about a bill.Business Response
Date: 10/21/2022
FreedomVoice, a GoDaddy company, provides small business telecom solutions.
Upon conducting business with FreedomVoice, our customer acknowledged and accepted our agreements, found at https://www.freedomvoice.com/terms-conditions.
On February 21, 2018, our customer activated their ********************** account. Our customers services were suspended on August 2, 2018, due to non-payment.
On September 2, 2022, our customer contacted our support center regarding their account and made a payment in an attempt to reactivate their 888 number.
RESOLUTION:
FreedomVoice upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been unsuccessful in connecting with our customer. We welcome the opportunity to work with our customer to resolve this matter and can be reached via ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 10/22/2022
I want them to stop billing me for a service I never got they just sent me new billing for ********************************************************************************************************************************************************************************* againBusiness Response
Date: 10/23/2022
Thank you for the opportunity to address the complainants additional concerns.
We will respect our customers request and not attempt to contact them further; however, we are unable to provide technical support or billing assistance without speaking with them.
This office, as well as our FreedomVoice team, remain available to connect with our customer at their convenience to discuss their concerns further.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
******************;
Office of the *** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to access my account for the past 2 days. I initially called GD 10.16.22 And was continuously placed on hold. The length of the unresolved call lasted 1:20 minutes (which I posted to FB). We are a faith-based organization and was unable to post from our GD site yesterday, simply because both agents (who had me check my DNS config, which has nothing to do with the sign-in issue) & supervisors were unknowledgeable (or refused) to resolve an escalated call. After 1 hour and *************************************************** AFTER I advised the 1st tier agent I would be unavailable after such a lengthy time spent on the call with no resolution. I even went to ******** to post the ridiculous time spent accomplishing nothing. And yes again we were unable to post our monthly articles. I'm sincerely not understanding what is going on with GD. THis morning I spoke with a 1st tier agent (******) who was just as ineffective and rude, and offered a 24-hour call back!. At this point I would like every dime invested with GD refunded. This has been a complete disaster and has affected our client base and outreach considerably.. Absolutely appalling!Business Response
Date: 10/24/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 16, and 17, 2022, our customer contacted our *********** for assistance in regaining access to their GoDaddy account. Our ************* representatives assisted our customer to the best of their ability; however, they were still not able to access their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since been in contact with our customer and is working with them toward resolving their concerns. We encourage our them to follow up with our office directly if they are still not able to reset their password and regain access to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy has predatory business practices on their monthly plans as they charge full service months on their, but when turned off (expired card or any other reason) even after you paid the full balance due, they keep the websites off, this happened to me with multiple websites and when I called to complaint after being a customer for 7+ years and spending over $4k a year on different products with them *******, a hosting supervisor started putting words in my mouth, saying I was requesting credits (when i never did such thing) then proceeded to claim there was no one else, nor another point of contact I could talk to (which is clearly not true) and started being very rude and non appreciative of a paying customer.Business Response
Date: 10/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer utilizes *********************** Websites+Marketing (W+M)platform. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On October 17, 2022, our customer contacted our *********** to discuss their billing concerns in relation to downtime with one of their websites.
After a W+M site expires, GoDaddy provides 10 days of live site service without receiving payment from our customers. When the 10-day period ends, the site is suspended for nonpayment. Godaddy then holds the website data for an additional 10 days before the site content is deleted. In total, GoDaddy provides 20 days of service without payment prior to cancelation.
Upon renewal, customers may need to republish their website in order to bring the content live again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
Our office has connected with our customer to discuss their concerns. As a gesture of goodwill, we have renewed their website builder for a one-month term at no cost to them.
Kindest regards,
*****************************
Office of the *** -GoDaddyInitial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy is in the business of stealing domain names. That is not fair to new business owners as we are scraping up money to start a business as is. They first said it was a *****, then when I come back (after leaving it into my cart) it's $69 through "their" broker. I'll go to another site and it's marked "unavailable" . Again, this is not fair to consumers. It may not be against the law but it is unethical. I will NO LONGER continue to do business with this company and will also file a complaint with my attorney general and the ***** I hope this company get hit with a class action law suite. and have the decency to release my domain name "shedenlew consulting llc". Yes they stole that.Business Response
Date: 10/17/2022
Thank you for the opportunity to address the complainant's concerns.
The complainant does not appear to be a GoDaddy customer from the information provided.
In October 2022, the complainant processed an inquiry on GoDaddy.com for the domain name in question. GoDaddy makes every attempt to register our customers' requested domain names. As part of this process, we process multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a response indicating that the domain is registered, we will show the domain name as available to register. In rare instances, false positives occur, where a domain name that is already registered shows as available for a new purchase registration.
According to a public WHOIS lookup, the domain in question was registered on April 22, 2021. GoDaddy has no affiliation with the domain name in question other than being its Registrar.
RESOLUTION:
Domain names are registered on a first-come, first-serve basis. GoDaddy does not and has never participated in "domain front-running" or registering domain names after a registration search in an attempt to profit from the domain. Should the complainant wish to pursue the domain further, they can consider options such as GoDaddy's ********************* or placing a backorder on the domain.
Thank you again for the opportunity to address the concerns presented.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received notice that my web hosting was up for renewal to find out that I had been being double charged for the past three years. Looking back on records from 9/5/19, I set up a hosting account 9/5/19 on the day mine was due to expire and had received notice of a pending auto renewal for that day. I set up a 5 year hosting plan. Inexplicably I did not notice that I was then charged AGAIN for a three year plan 10/5/19 by Go Daddy. I am seeking either a refund of this charge or an extension of my plan for three years. I never should have been billed 10/5/19. Disputed amount is $503.64Business Response
Date: 10/17/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 9, 2019, our customer purchased a hosting migration from the old Hosting Web Deluxe Linux plan to the new Hosting Web Deluxe Linux cPanel plan. We completed this migration on September 9, 2019, and advised them to change the domain on the hosting plans and update the ** address in the domain's DNS; however, they have not completed these steps.
On October 5, 2019, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 14, 2022, our customer contacted our ************* Team via phone, and our Team provided them with an additional year on their new hosting at no cost. However, they have not changed the domain names on the hosting accounts or updated the ** address as requested. The following article will walk them through these changes: https://www.godaddy.com/help/change-the-domain-in-my-linux-hosting-account-16163. We recommend they contact our ************* Team if they need additional assistance with these items.
Furthermore, we encourage our customer to review and manage their account settings to prevent further unwanted renewals. The following article will walk them through these changes: https://www.godaddy.com/help/turn-off-auto-renew-20008.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyCustomer Answer
Date: 10/17/2022
There are numerous issues with the response from Go Daddy.
1.Per Go Daddy: On September 9, 2019, our customer purchased a hosting migration from the old Hosting Web Deluxe Linux plan to the new Hosting Web Deluxe Linux cPanel plan. We completed this migration on September 9, 2019, and advised them to change the domain on the hosting plans and update the ** address in the domain's DNS; however, they have not completed these steps.
This is not factual. I actually purchased a $99 migration from Go Daddy. THEY were supposed to migrate my site since I paid for it. They never did.
2. Per Go Daddy: On October 5, 2019, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
I had purcahsed a 5 year plan 09/5/2019 to replace the current plan which was set to auto renew. There is no reason why this should have autorenewed 10/5/22.
3.Per Go Daddy: On October 14, 2022, our customer contacted our ************* Team via phone, and our Team provided them with an additional year on their new hosting at no cost.
This is not an acceptable resolution. I paid for a migration that never happened and three years of double payment.
Business Response
Date: 10/20/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. GoDaddy completed our customer's migration on September 9, 2019. We also advised them the same day of the requirement to change the domain on the hosting plans and update the ** address in the domain's DNS. The notification also explained that not completing these steps would result in downtime for their website.
Eventually, on October 17, 2022, our customer updated the domains on the hosting accounts as requested and turned off their auto-renewal settings on their old hosting account.
GoDaddy has already provided our customer with a courtesy renewal on their new hosting plan that added one year. As an additional courtesy, this office has renewed our customer's new hosting plan for another two years, a total of three years of hosting at no cost to them. Moving forward, our customer will be responsible for renewing all products in their GoDaddy account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an business email account/Domain which was paid for 1 year in advance. I have been without email access for 23 days, I have called multiple times getting no results and my business being damaged and injured, causing me mental stress. After reading complaint reviews, this seems to be an alleged customary practice of Godaddy, I do understand the importance of security, but this does not satisfy the damage I have suffered due to being blocked from my personal information, business contacts, revenue, future revenue, clients, future clients that has caused irreparable damage, As a consumer I am due fair and honest service, there should always be a backup/alternative on a platform of this magnitude, it's so much alleged fraud someone could be going through all emails in the system and stealing one's identity on a mass scale. According to FTC electronic consumer transactions involving Automatic Funds Transfer paid and not having access to services, one has paid for is wire Scam/fraud.I look forward to getting this resolved, and stop the massive revenue loss/damage my business is suffering due to Godaddy's actions of 23 days disconnecting my business email from the Exchange Server and leaving my business without any solutions. Customer Acct #****Business Response
Date: 10/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 15, 2021, our customer purchased a domain for a one-year term along with Domain Ownership Protection (********* is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be cancelled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.
GoDaddy sent renewal notices prior to expiration, including on August 17 and September 11, 2022. GoDaddy also sent notices after expiration on September 21 and 28, informing our customer the expired domain was at risk of being suspended unless additional action was taken. Account management is a customer responsibility.
In this case the DOP service functioned as advertised, keeping the domain from being removed from the account.
On October 17, 2022, GoDaddy renewed the expired domain as a one-time courtesy. Once the domain was renewed, our customers email began to function as intended.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer to address their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged me $37.99 for a domain I dont use. They also charges my PayPal which isnt even on the account! I have no idea why they thought this was ok. Godaddy is notorious for just charging customers just ****** it.Business Response
Date: 10/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 27, 2021, our customer registered a domain name for a one-year term via an online transaction.
On October 2, 2022, per our customers account preferences, GoDaddy automatically renewed the domain name in question using the associated payment method on file in good faith to honor agreements with our customer. ********************** sent notifications to our customer on August 28, 2022, and again on September 22,2022 informing them the expiring item would renew in accordance with account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On October 13, 2022, our customer contacted our Care support team regarding the domain name renewal. At that time, our Care support team was able to assist with cancelling the domain name and processing a full refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
At this time our customer has successfully cancelled the domain name in question, and a full refund has been processed back to the original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a domain purchased with auto renew set up. They sent an email saying payment is outdated so I clicked on the email to update and call them, was assured domain is good and up to date. They now put my domain up for auction and is asking me not only to bid on a domain that was mine originally but also want me to pay to be able to be a part of their auctions as well.Business Response
Date: 10/17/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 11, 2020, our customer registered a new domain name via an online transaction for a two-year term. When the domain was due for renewal on September 11, 2022, GoDaddy attempted to automatically renew it per our customers account preferences, however, the payment was unable to be authorized by their financial institution. GoDaddy sent numerous email reminders regarding the failed billing, and the domain was removed from the GoDaddy account on for non-payment on October 11, 2022.
Our customer contacted our ******************** on October 13, 2022, and was properly advised that the domain was listed via Expired Domain Auction, and the domain was unable to be returned to their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Should our customer wish to pursue the domain further, they can place a bid while the domain is still listed for auction or they can consider options such as our ********************* or Backorder Service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:10/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 24, 2022 - Godaddy Agent(******)- [email protected] created an account. I did not give her permission to create an account for me. I said, "I already have an account with Godaddy". I gave the agent my Customer ******* #. The agent said, "she did not see the Customer# that I gave her. My reply I have an account. I gave the Godaddy Agent my credit card information including credit card number to purchase the domain names for me. I took a screenshot for the domain names and sent by email, I wanted to purchase from my husband email address *********************** to her email address. ****** gave me her email address to send the domain names. I have been charged $296. for the domain names. I was overcharged for some of the domains. Godaddy website 0.1 for 1st year and I have to purchase 2 years. I was overcharged for the domain names. She also misspelled some of the domain names. I immediately sent an email to ******, because I never received my receipt from Godaddy and I was not pleased with her customer service from her.I can not log into Customer # ********* because she created the account, I would not have a password to login into the account. The agent misspelled the email address. My email address is ************************* Godaddy Agent spelled gmail incorrect. **************************** Godaddy requested me identify myself. I have forwarded a copy of driver's license which has my home address instead of the ** Box address. The government will not let anyone put a ** Box on a license. I email a copy of my credit card statement which shows the ** Box address. The Godaddy Agent has cause inconvenience for me. I have called many times to resolve this issue. I hope Godaddy listen to the call if it was recorded to see how the Agent did not do her job. I am requesting Godaddy to give me access to my account because this is an error on Godaddy. The document upload is the same document sent to Godaddy to verify my address.Business Response
Date: 10/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 23, 2022, our customer connected with our ************* Team for assistance purchasing domain names. Our Team assisted in creating a new account and purchasing the domain names in question. Unfortunately, during this interaction, our customer's email address was misspelled.
On September 24, 2022, our Team correctly informed them of the process to update the email on file, which can be found here: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043. Our customer submitted the form during this interaction.
On September 26, 2022, our Account Recovery (AR) Team requested additional documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to aid in updating the email on file. In addition, GoDaddy takes account security very seriously, and our AR Team actively responded to our customer with requests for documentation.
On October 14, 2022, our AR Team updated the email on file for our customer's account. We recommend they reset their password and log in. They can find instructions on updating their GoDaddy account password at this link: https://www.godaddy.com/help/reset-my-godaddy-password-8.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddy
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