Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to purchase a new domain (allthingsgiselle.com). Upon attempting to purchase this domain from GoDaddy.com, I am being told that this domain is owned by someone else and that GoDaddy.com can act as my consultant and try to obtain this domain for me for a cost of $69.99 plus a 20% fee of $69.99 if they are successful in doing so. However, when I type in allthingsgiselle.com into my browser, it is being specified that this domain is "Parked for Free by GoDaddy.com and that I can obtain it from them." I believe that they already own this website, are hiding their information as the owner and are brokering their own domain ownership deals. This is called extortion.

  

  Business Response

  Date: 11/06/2022

  Thank you for the opportunity to address the complainant's concerns. 
  
  From the information provided, the complainant does not appear to be a GoDaddy customer.
  
  According to a public WHOIS lookup, the domain in question was registered on May 19, 2020.  While GoDaddy is the registrar of record, we are not the owner of the domain; rather, it was registered by one of our customers.  
  
  The screenshot provided by our complainant is the default landing page for a domain that is registered but not in use by our customer.  
  
  If our complainant wishes to pursue the domain further, they can consider options such as ********** ************** or our Backorder service.  Alternatively, they can attempt to connect with the current owner of the domain by performing a WHOIS lookup and following the link to Contact Domain Owner.  
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 11/09/2022

  I already performed a WHOIS lookup and that does not show any owner name because it is hidden under a registrant organization named domainsbyproxy.com which is also owned by GoDaddy. This is the premise of my complaint. GoDaddy is telling me to go find the owner, but they are blocking the name of the owner (THEM), so that they can sell me a $70 service unjustly.

  below is The result of my WHOIS lookup search:

   

  - - - - - 

  Domain Name: allthingsgiselle.com
  Registry Domain ID: **********_DOMAIN_COM-VRSN
  Registrar WHOIS Server: whois.godaddy.com
  Registrar URL: https://www.godaddy.com
  Updated Date: 2022-05-20T10:30:27Z
  Creation Date: 2020-05-19T11:36:03Z
  Registrar Registration Expiration Date: 2023-05-19T11:36:03Z
  Registrar: GoDaddy.com, LLC
  Registrar IANA ID: 146
  Registrar Abuse Contact Email: [email protected]
  Registrar Abuse Contact Phone: *************
  Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
  Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
  Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
  Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
  Registry Registrant ID: Not Available From Registry
  Registrant Name: ************************************************ Domains By Proxy, LLC
  Registrant Street: DomainsByProxy.com
  Registrant Street: ***************************************************************: *****
  Registrant State/Province: *******
  Registrant ******************
  Registrant ***********
  Registrant Phone: *************
  

  

  Business Response

  Date: 11/11/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  The domain in question is registered by one of our customers and is not available for registration.  
  
  Domains by Proxy masks the contact information of the domain owner, however our complainant can attempt to connect with the current owner by clicking on the link for Contact Domain Owner at the bottom of the WhoIs lookup.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/31/2022 date contacted noticed on credit card. When i did a chat I was told I signed up in 2020 for a account and select Auto Renew and neglect to remove the auto renew option. They emailed me that is was time to renew and I simply ignored the email as to imply do not renew which I was not aware or reminded that I had approved a auto renew. It would have been nice to have gotten some kind of notice that 48 months ago i had a credit card on file that will be charged x amount of dollars. not a reminder its time to renew. it is misleading they knew it was on auto renewal and should have reminded me i was going to be charged and had 5 days to make that change.

  

  Business Response

  Date: 11/02/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On October 20, 2020, our customer purchased a domain for a two-year term via online transaction.
  
  On October 20, 2022, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to the expiration, including on September 20, 2022, and October 15, 2022, informing our customer that the expiring domain would renew automatically in accordance with their account settings unless additional action was taken. Account management is a customers responsibility.
  
  On October 31, 2022, our customer contacted our *********** to inquire about a refund of the domain renewal. Our Staff properly advised them that the renewal was outside of GoDaddys refund policy, which can be found here: https://www.godaddy.com/legal/agreements/refund-policy.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While the domain is outside of GoDaddys refund policy, this office is willing to offer them an out-of-policy refund as a one-time courtesy. Should our customer like to accept this offer, we may be reached at ***************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the *** GoDaddy

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several years I was getting a bi-annual renewal charge from GoDaddy and I could not find the information on what domain or services GoDaddy was providing to stop the payment. I was charged again this year so I contacted GoDaddy, and together with customer service they said they could not figure out where the charges were coming from and confirmed with me I should dispute the transaction with my credit card provider. I did and then of course GoDaddy challenged my dispute and provided the information on the account and domain the charges were for. I recognized the account as something I made in 2018 (estimate) but I had no access to the phone or email associated with the account as the phone was from when I lived in Europe with the military and the email gmail kept saying there was not enough information for a password reset to be performed, pretty much closing off that email address.I have twice tried to submit to GoDaddy my updated contact information and my government issue ID to reclaim access to the account using their webform and have not once heard back. Now I am seeing that my domain, as seen on the WhoIs record, was repossessed by GoDaddy. GoDaddy has both charged me for my domain through **** and also is blocking me from the service they forced me to pay. I would either like a refund of the money or the access to the domain I am being charged for so I can ensure I am not charged again in **** and beyond.

  

  Business Response

  Date: 11/02/2022

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements. 
  
  On June 16, 2016, our customer registered a domain name for a two-year term via an online transaction.  In accordance with our customers account preferences, the domain has continued to auto-renew for two-year terms within the account.  A Chargeback was initiated against the most recent renewal transaction on June 17, 2022. This Chargeback withdrew payments made to GoDaddy and the domain was suspended from the account. 
  
  GoDaddy sent renewal notices prior to expiration of the domain to the account contact email provided by our customer. These notices informed our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over account contact information and renewal preferences. Customers may, at any time, log into their account and modify those contacts and preferences. Account management is a customer responsibility.   
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  The Chargeback initiated by our customer withdrew payments made to ********************** pending resolution of the dispute. While we empathize with our customers frustration, GoDaddy is unable to provide a refund in a state of financial loss.   
  
  It appears our customer may have been successful in accessing the account in question. Our office attempted to reach them by phone to discuss their concerns.  Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team via email at [email protected]. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 11/03/2022

  The company called one time and I called back. I gained access to my account and found that the domain I was forced to pay for has been removed from the account. So now I am being charged for a service that I am not receiving. I do not think this is resolved. I will email the requested email address but I do not accept that a single phone call during the business day was an acceptable effort before trying to sweep this as resolved.
  

  

  Business Response

  Date: 11/08/2022

  Thank you for the opportunity to address our customer's additional concerns. 
  
  We stand by our previous response. As a result of the chargeback, monies associated with the renewal for the domain in question have been removed from GoDaddy pending our customer's financial institution's resolution of their dispute. Chargeback disputes can take 90 days or more to resolve. 
  
  While the domain is outside of refund eligibility, we would be happy to address their requested resolution of a refund or the release of the domain once our customer's financial institution resolves the dispute and the outcome has been determined.  
  
  Our office has successfully communicated with our customer via email, and we remain open to working with them toward an amicable resolution. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  ****
  Office of the *** GoDaddy 

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 17-2022 I requested for godaddy to remove the 2FA on my account as I have changed my number. Godaddy advises customers it would take 3-5 days to process such request, so I waited over a week and no response from godaddy.Called there customer support and the first person hang up on me after a lengthy hold and the 2nd person said that they will submit a request to fast track it due to the fact I have two domains set to renew soon and I need to update my credit card and I also need to link two domains that I purchased to shopify to start the project.godaddy sent me an email on October 24th saying the picture submitted was blurry (It was scanned using the highest resolution setting) then I sent them an email with the updated picture and I still don't have access to my account.One of the domains generates a revenue of over $400,000 per year and if godaddy fails to remove the 2FA after all the steps I took to provide them and based on how failed this company on responding quick, and no resolution here we will most likely file a lawsuit in ******* against godaddy for the revenue lost if our domain not connected.

  

  Business Response

  Date: 10/27/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On July 9, 2022, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.

  On October 17, 2022, our customer submitted a request to remove 2FA. GoDaddys Account Recovery Team (ART) responded to our customer on October 24, 2022, requesting a clear copy of their identification in order to verify account ownership.

  On October 25, 2022, our customer connected with our *********** to inquire about the status of their request. Our staff requested our customer submit an additional request with a clear copy of their identification,to which they agreed. Upon receipt of the requested documentation, GoDaddys ART responded to the request informing them that 2FA had been disabled.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.

  Our records indicate that our customer has re-enabled 2FA on their account. We recommend they add a backup 2FA method, such as an authentication application or a secondary phone number.Instructions to enable a backup 2FA method can be found here: https://www.godaddy.com/help/article-7502?types=Article&types=Video

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***************************;
  Office of the ***** GoDaddy 

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer number *********, order date: 2022/10/22,Order No.2351019452,Order Amount $32.17 USD . Contents of the complaint: 1. I have asked godaddy that I want to give up the bidding of some auction domains, but the customer service said that as long as the bidding cannot be cancelled, but if I win the bid, I have the right to not pay. 2. On 2022/10/22, I received a credit card bill of $32.17 USD (not authorized by me), I told godaddy that I did not want to buy this domain, godaddy said that because I was the highest bidder (according to their terms https://tw.godaddy.com/ legal/agreements/auctions-membership-agreement, NOT original English version contract is provided), so I'm "obligated" to pay. My complaint is that if I am obligated to pay, why do I not have the right to drop my bid before the closing date? Not an unequal contract at all! I want a refund!

  

  Business Response

  Date: 11/02/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  Our customer placed an auction bid for the domain name in question via an online transaction. As part of the bidding process for GoDaddy Auctions, they acknowledged that if they won the auction, they would be charged for their winning bid within 72 hours.
  
  On October 21, 2022, as agreed, after our customer won the auction, a transaction was processed against their payment method, and we moved the domain to their account.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As the transaction in question was correctly processed, we must decline our customer's request for a refund. In the future, we will process all transactions through GoDaddy Auctions per the GoDaddy Auctions Membership Agreement, which you can find at this link: https://www.godaddy.com/legal/agreements/auctions-membership-agreement
  
  Furthermore, all future refunds will be processed in accordance with GoDaddy's Refund Policy, which you can find at this link: https://www.godaddy.com/legal/agreements/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
   Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Daddy, has let another come on their website to build a website without my knowledge a company name ARTNART STUDIO, which has charged me $ ****, and stated that Go daddy, had put negative remarks on a website against my approval. I have contacted ARTNART STUDIO, and they denied that they put anything on my website and stated it was go daddy. Go Daddy, filed a complaint against this company. And has given me a case # ********* a site was build with my picture and a lot of very negative remarks on ******* Which I want stopped but neither party wants to be held responsible for the negative that was posted. I have contacted *********************,from ARTNART, which was very rude in making remarks about this is***. Now I'm having to reach out to the BBB, in order for this to stop my reputation is being ruin by both parties. ********************* from IARTNART, My Company ******** ***************** was completely destroyed. I've had to file a complaint on both companies because neither one wants to be held responsible for destroying my name and companies name. My Credit score has been affected by this transaction. And the amount of $ **** was added to my account. My goal is to *** both companies but I ask that this BBB file a charge on both parties involved. I have ask that ARTNART remove any web page from ******* Which they have refused to do.Go daddy has refused to continue their investigation. So I left having to make this report against the company.

  

  Business Response

  Date: 10/24/2022

  Thank you for the opportunity to address our customer's concerns.
  

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  

  According to a public WHOIS lookup, GoDaddy is only the registrar of record for the domain name surewisetruckingllc.com; we have no control over the site content as the site's files are hosted elsewhere.
  

  Additionally, there is no defamatory content on the site currently. The site states it is down for maintenance.
  

  RESOLUTION:
  

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  

  From our review, the ** Address the site resolves to is: 104.193.108.140. To our understanding, this ** is managed by Knownhost. Our customer may consider contacting Knownhost directly to determine if they have policies in place to address their concerns.
  

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  *********************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 23rd of September, we noticed our website had stopped working. We have multiple websites on our GoDaddy hosting account. After checking the others, we discovered that all but one were not functioning. In consultation with our web developer, we were informed that the web server had been compromised. The web host provider, GoDaddy, was notified of the incident.Our web host, GoDaddy, confirmed that our website had indeed been compromised. They promised to clean up the server and restore our website contents. The following day, we received an email from them stating that the server was cleaned, but no data could be retrieved.We contacted GoDaddy to inquire why our data could not be retrieved and were informed that no backup had been taken. When we enquired as to why there had been no backup, we were informed that we had not paid for it. We informed the agent that we had a premium security plan that included backup, but she maintained that it was not the case.In order to prevent a situation where the remaining website was compromised while we await clarification from GoDaddy, we paid for security to be placed on the working website while we investigated why the other websites were not secured.Upon investigation, we realised that GoDaddy had placed the security on one of the domains instead of the primary domain. However, even that website was compromised. When we confronted GoDaddy with this fact, we were informed by GoDaddy that they would conduct an internal investigation and contact us as soon as possible.As of September 25th, we have emailed GoDaddy, called several times, and been told that someone would call us the following day. Each time we call, the same thing is said, someone will call us back, but no one ever does.GoDaddy's actions are disrupting our business operations and causing us unnecessary hardship and suffering. Can someone help?

  

  Business Response

  Date: 10/25/2022

  Thank you for the opportunity to address our customer's concerns.
  

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  

  On January 11, 2021, our customer purchased **********************'s Website Backups and setup this service on their primary domain.
  

  On January 18, 2021, during an interaction with our Care team, our customer canceled their *********************** and purchased our Website Security Ultimate plan. Website Security helps maintain the security of customers' websites by scanning for malware, viruses, injections and more. Website Security also includes a backup service.
  

  On February 18, 2021, our customer contacted our Care team and canceled their Website Security Ultimate plan and purchased Website Security Premium. Our customer set up this product on their own.
  

  On September 22, 2022, our customer contacted our Care team regarding their website being compromised. During this interaction their Website Security Premium was canceled and they purchased Website Security Advanced.
  

  On September 23, 2022, our customer contacted our Care team and refunded the Website Security Advanced. They then purchased Website Security Premium Five, which will protect five websites. The Website Security plans previously purchased by our customer protect a single website.
  

  RESOLUTION:
  

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  

  Multiple attempts were made to locate a complete and uninfected copy of our customers website content. Unfortunately, these attempts were unsuccessful. Going forward, we encourage our customer to monitor their Website Security product to ensure it is properly set up and performing regular malware scans.
  

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 10/27/2022

  The information GoDaddy provided was inaccurate. At the time our website was breached, we did have the security premium plan. We received a called from GoDaddy stating that we did not have the plan, when we point to our purchase history, which clearly showed that we did have a security premium plan that included backup, they promised to conduct internal investigations.
  
  Besides, it was GoDaddy agent who placed the security on the domain, it was not from our side. Whenever, we confront GoDaddy with such facts, they claim they will investigate.
  
  We did sign the term and condition, there is nowhere in the terms and conditions that state that GoDaddy can lose our data. This is a gross violation of the data protection act. According to the data protection act, GoDaddy is responsible for our data when it is in their care. All they are doing is avoiding culpability for losing our data. 
  I have attached our purchase history for your attention. You will see that before the security breach, we did have the security plan, which was purchased on 2/18/2021 for ****** for three years. The purchase history showed a refund for that same day, but the refund was done to place us on the higher plan. You will notice it was not cancelled until 9/22/2022, which was the day we report the breach to GoDaddy. We were forced to purchase a new plan because GoDaddy agent kept insisting we did not have a backup plan. To safeguard the only website we had running, we purchased a new plan while the investigation went on. We had a security plan, and our host was breached, and was not backed up. Instead of admitting their error, GoDaddy is simply digging in to avoid liability.  
  
  

  
  

  

  Business Response

  Date: 11/01/2022

  Thank you for the opportunity to address our customers additional concerns.
  

  We understand our customer's frustration over this situation. While we can confirm they purchased a Website Security product that included backups on February 18, 2021, our records show the Website Security was setup by our customer after being sent instructions on how to do so. However, we cannot confirm the product was setup correctly as it has since been deleted. Additionally, any content backups that *** have been taken are no longer available to be restored. That said, we have made multiple attempts to locate a complete and uninfected copy of our customer's website content. Unfortunately, these attempts were unsuccessful.
  

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,
  
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 11/08/2022

  In our last response to GoDaddys previous respond to our complaint, we informed you that it was GoDaddy agent who placed the security on the domain when we purchased it.
  
  If we had done it, we would have placed it on the primary domain. 
  
  GoDaddy keeps claiming the product has been cancelled therefore, they do not have information about it. The product was cancelled because GoDaddy agent insisted that we did not have security and backup even though we told her we did have. It was to protect the website that was not breached that we agreed for the product to be cancelled. If the agent had not insisted, we did not have security and backup we would have not cancelled the product. If GoDaddy record calls they can listen to the call themselves. 
  
  Second, from the first day we reported the breach, and in subsequent communications, we kept saying we needed to act fast to avoid losing the data. But GoDaddy did not respond to our request for urgent action. 
  
  We reported the breach on the 23rd of September. We made over ten calls to GoDaddy following that initial call. We kept been told a supervisor will get back to us and no one did. GoDaddy has 30 days to store the data, if it had tried to retrieve the data before the 30 days relapse, we would not have lost our data. They refused to cooperate with us until we reported them to the Better Business Bureau.
  
  What they are trying to do now is damage control. If they cannot retrieve our data, they simply need to pay to restore it. We purchased security that failed to prevent the breach. We paid for backup they did not take. Their process simply did not work. They need to own up to it and settle this matter in an amicable manner. When we go to court, they will pay for loss of revenue.  
  
  

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are She Shed Living, a small company that has been using many of GoDaddy's products for years.We are shutting down our businesses and when I saw that a 3-year auto renewal had just occurred in September, I called to close it and request a refund.The product was renewed on September 16. I called today, October 19. The customer service agent refused to give it to us. I said "we are paying $900 because we missed a refund deadline by 3 days?" That is draconian. I would like to get a refund on a 3-year renewal that will never be used.I think this is a very reasonable request. Please find it in your sense of fairness and support of small business to ***** our request. We are asking for $899.64, minus 30 days of usage.

  

  Business Response

  Date: 10/20/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On September 16, 2019, our customer purchased a ****************** Pro Hosting plan (***) for a three-year term via a phone conversation with our Care Team. 
  
  On September 16, 2022, per our customers account preferences, GoDaddy automatically renewed the hosting plan in good faith to honor agreements with our customer. 
  
  ********************** provides its customers with complete control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Ultimately, account management is a customer responsibility.  
  
  On October 19, 2022, our customer contacted our Care team and requested a refund for the renewal of their *** plan.  Unfortunately, at that time, the product was outside of our refund policy.  Information regarding our refund policy can be found here: https://www.godaddy.com/legal/agreements/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals.  *********** connected with our customer and as a one-time courtesy and exception to the refund policy, we have refunded the *** Hosting plan in question. Both parties consider the matter resolved at this time.   
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a domain + ssl through go daddy for years for my business website. I have not received my email for 4 days now - my business email - and I am losing clients (I own my business) because they can't get through to me. Go Daddy is claiming the issue is with my hosting company but it is not - I have ****** Workspace to host my emails that is supposed to work with Go Daddy and has been working this whole time -but now it is not working. go Daddy also has more than 1 account for my name and refuses to shut the shell / non operational account down for good. This makes it very difficult to deal with them and get help.Furthermore I need Go Daddy and my email host + server to start commumnicating and working again - my email service is ****** Workspace, and I have my website built in squarespace. 1. Plase get the non operational account deleted for good 2. resolve the email communication issue with Siteground + squarespace + ****** workspace to ensure all of my connections to these 3 companies are working with go daddy and I can receive email again. Thank you

  

  Business Response

  Date: 10/24/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  GoDaddy provides its customers with full control over account preferences. Customers may, at any time, log into their account and modify those preferences. This includes the ability to close an account. The process to close an account can be found below.
  https://www.godaddy.com/help/close-my-account-27894

  On October 18, 2022, our customer contacted our Care Staff for assistance updating the *********** for their domain. They were correctly advised that in order to update the domains ***********, they will need to verify the domains ownership via an email that would be sent to the registrants email address.

  Our customer indicated that they did not have access to the registrant email and were not receiving the domain ownership verification emails that we sent. As a result, our customer would need to enable ******** Authentication on their GoDaddy account to be able to update the registrant contact information. Once this was completed, our customer could update their ***********.

  Our customer enabled Two-Factor Authentication on October 20, 2022, which will allow them to update their domain contact details so they can receive their domain verification email.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our customer has since transferred the domain in question to another registrar.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 10/24/2022

  Two factor enabling by GoDaddy did absolutely nothing.  If BBB would like to review all correspondence between myself and GoDaddy beginning 10/17/22 - it will be clear that GoDaddy simply stated "we have told you how to get your account back."

  
  I ended up getting my domain and all associations to GoDaddy away from them successfully over the weekend by going to GoDaddy in other countries.  They behaved incredibly different than anyone in the ** I have dealt with regarding this matter.

   

  They offered to do the transfer for me (initiate it and get it started / set up as the GoDaddy website isn't very easy to navigate) without any of the hassles that I have had with the ** GoDaddy employees while attempting to resolve this.  They did not send me a code to my inactive email address, they did not make me continually repeat myself and it took 15 minutes from start to end to do.   GoDaddy isn't being honest as all employees at ** GoDaddy that I spoke to, including *** in the Office of the *** stated they would not and could not help me - I would have to do everything myself (all transfers , pointing DNS servers manually to another company to get them away from GoDaddy etc).   The reps in the other countries I spoke to also validated that GoDaddy could have used my phone to send me a code at any time since this all started.  The ** GoDaddy offices and employees continually stated that that wasn't possible. 

  
  Regardless, I am fully and 100% away from GoDaddy.  I get another email from them this am stating they will lock out my domain if I do not validate my email address. They aren't even aware my domain is gone? 

   

  
  Verify your email address to keep your website live.
  Your domain will go on hold if we can't confirm your email address.
  We're required to put your domain, and any connected website, on hold if we can't confirm that we have the correct email address on file.* Please take care of this right away so you can use your domain.
  
  

   

  Thank you Kindly 

   

  *****************

  

  Business Response

  Date: 10/24/2022

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our previous response. Our customer was correctly advised how to update their *********** throughout their interactions with our Care Staff.

  Additionally, the notification our customer has mentioned was a follow up email that GoDaddy sent in response to a verification request that was initiated by our customer when the domain was still registered with GoDaddy. These notifications can be safely ignored as our customer has transferred their domain to another registrar.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 10/31/2022

  This individual and company are not being honest.   I am continually getting emails from GoDaddy about 'protecting your account and domain!' (and got a form response from this office today that was not accurate) - obviously these are concerning and no other business I have ever paid has done this emailing "warning!" emails after ceasing a business relationship. I have never been told by a large corporation to 'just delete or ignore the emails!" 

   

  Further proof of the lack of professionalism and lack of regard for paying customers.  Furthermore they overcharged me by at least $200 a few months ago for the services that they did not provide and as a result I am seeking a refund.  I had to pay $350 to get this moved elsewhere to a safe company.  GoDaddy can send you proof of hacking attempts on my unprotected domain while I had no access to it - including my website + emails. 

   

  I cannot access the ** website any longer after using the Australian Go Daddy site to get away from them - my browser forces me to go to the GoDaddy AU page.   I have been trying to delete my active and paid for a year in advance ssl certificate so I can get every single piece of personal property and information away from this horrific business.    Now I have found a way to access the ** site finally after a couple of hours of trying -  but of course there is a maze that you need to complete in order to find the area of their website you are looking for, and the 5 attempts I have made in the past 7 minutes all froze and stopped working.  The "my products" page that GoDaddy claims to be the area where I can delete the ssl and any other information is blank.  Attachment provided for proof. This is the only thing that happens when I try to get into this account. 

  This company has the ability to wipe me from their system per my weeks of requests - but refuses to do so. Furthermore they refuse to provide a way to do it yourself, no different than trying to get your domain away from them. 

   

   

   

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March/April 2022 I purchased a service from godaddy.com to build a website. At the final call it was agreed content/options would be added before going live. After a month nothing was done. I reached out to the team 62 calls ( ending in disconnects/leaving messages or 87 plus minute waiting times-in which I waited only to be hung up on right after they answered) and 46 emails, not only to the team but the salesman who took money. No contact from them. I finally found a number that someone answered and talked to me. They said refund would be issued within 2 days and if I dont hear anything ti co t at them .4 days went by, I called the same number and once again they answered. I was then told the opposite, that I couldnt get a refund because it was out of range. I told the lady that I have been trying for 6 months to get this fixed so my attempt to fix this was In range. She kept trying to sell me additional services to fix the issue but these were issues agreed upon at the final call. I have since hired another company to do the website.

  

  Business Response

  Date: 10/22/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On February 14, 2022, our customer purchased a ****************************** (WDS). This service enlists GoDaddys ************** Services Team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built.
  
  Between February 14 and March 31, 2022, our WDS Team attempted to work with our customer to satisfy our customer's design needs. While their website design was not published on March 31, 2022, our WDS Team provided our customer with their next steps and agreed to continue working with them to tweak their website to their satisfaction. 
  
  Our customer contacted our ************* Team on October 12, 2022, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.? 
  
  Our WDS Team has offered to continue working with our customer in an effort to help them perfect their website. Additionally, the service is not eligible for a refund. We encourage them to continue working with our WDS Team to complete their project.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,  
  
  ************
  Office of the *** GoDaddy 

  Customer Answer

  Date: 10/22/2022

  I have tried to contact the team for months to finish uploading pictures/info to the site as agreed. All photos have not been uploaded, drop down menus (as I requested ) are not functional as well as other things. The team agreed to fix/input all these items at the end of our call. Some of this has been done. I tried to call the team this week and once again no answer. Godaddy is    Not keeping the part of there terms. The last person with godaddy I talked to this week ( customer service) and said I would have to buy the service to fix the problem. Im seeking legal council at this time 

  

  Business Response

  Date: 10/24/2022

  Thank you for the opportunity to address the customers additional concerns. 
  
  This office has attempted to connect with our customer to discuss their concerns further. These efforts have been unsuccessful to date, but we remain available to connect with them at their convenience. We can be reached via email at ***************. 
  
  Thank you again for the opportunity to address the additional concerns presented by the customer. 
  
  Kindest regards, 
  
  ******************;
  Office of the *** GoDaddy