Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had GoDaddy for years, and the past two years, I have been stolen from. Last year, I counted it as a system issue, but this year, I had the same thing happen. The company continues to bill me even though I did not give them permission, and cut off all the auto-renewals. Weeks after cutting off the auto-renewal (the following month), they charged my card without my permission. I was told the only way to get my money back was to delete my entire website. I agreed to delete the website, but maintained my domain name and company email. The company deleted my website, refunded my money, and then immediately took the payment again. There were 2 charges on my account for the exact same amount. I am currently on the phone trying to get my money back and I am being told they have no record of the payment so they cannot help me. After being told the only way to get a refund is to delete my website, I decided to send an email to all of my contacts to let them know the website will be down for a few days. Upon attempting to send the email, I noticed all of my contacts were deleted as well. I brought this up on the call I am currently on, and am on hold for the proper department. While on hold, the billing department **** (who told me there is no record of additional charges ) said he can see all of my contacts, but the only way to get them back was to make another payment to them for the website itself. I explained how I am still paying for the email service and I have collected all those email accounts over several years, those are my core clients. I was told, despite them being able to see all of my contacts, there were unable to share them with me without making an additional payment.This is a poor pattern of behavior from GoDaddy. This company has stolen from me, are costing me money, and have damage the future of my business by denying access to my own contacts that I worked YEARS to get. I am devastated by the experience and disappointed in GoDaddy.
Business Response
Date: 01/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2019, our customer initiated a Free-Trial of our Websites+Marketing (W+M) site builder. W+M is a proprietary, do-it-yourself, template based product to construct a website. The builder also includes marketing tools such as email marketing.
On December 18, 2019, our customer upgraded their W+M to the Commerce version. The plan would continue to auto-renew in accordance with our customers account settings until January 23, 2025. Our customer contacted our Care Staff that same day to request a refund for the W+M auto-renewal. They were properly advised that to receive a refund they would need to agree to cancel the product and would no longer have access to the site and any features the plan came with. Our customer agreed. The plan was canceled and our customer was refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and have connected with them to clarify that the email marketing feature is tied to the W+M builder. Our customer will need to purchase a W+M plan to have access to the email marketing tool.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/29/2025
Dec. 30, 2024:I turned off auto-renew for three services, with one of those three services being: W+M to the Commerce, which is the service in question.
I received three confirmation emails stating the auto-renew was in-fact turned off. These emails came as a series of three individual emails at 7:50, 7:54, and 7:57 am est on December 30, 2024.Jan. 23, 2025: GoDaddy charged my card automatically, despite the auto-renew being turned off.
I contacted GoDaddy for a refund. I was told I would have to delete my website, which would cause me to lose any files on the website. Files on the website include documents, audios, images, and other materials used to create my website and sell my products and services.
What was not told to me is that I would lose access to all of my email contacts.Jan. 28, 2025: Mat T. contacted me and initially apologized for the two years in a row where the auto-renew for my email account was cut off and I was still charged for an entire year of service each time. During these incidents, GoDaddy would force me to buy the product again on a monthly subscription, delete my old product, then refund the yearly fee they took without my permission.
I explained to him my complaint was not about those illegal charges for the email, rather the illegal charge regarding the W+M to the Commerce. Mat T. told me the only way to have my contacts returned to me is by renewing the service they put me in a position to cancel when they charged my card without authorization.At this time, my domain name and my domain email are all connected to GoDaddy, however, because I no longer want to keep my website with them, they are retaliating against me.
Without the illegal charge of my debit card for the W+M to the Commerce, I would not be at a loss. I have suffered multiple damages as a result of an unauthorized charge made by GoDaddy. I am not even asking to be made whole, I am simply asking for my email contacts back.Business Response
Date: 01/31/2025
Thank you for the opportunity to address our customers additional concerns.
********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.
On December 27, 2024, our customer disabled the auto-renew feature for a domain name.
On December 28, 2024, our customer disabled the auto-renew feature for a Websites+Marketing (W+M) Free Trial.
Our customers W+M Commerce version has auto-renewed in accordance with our customers account settings until the most recent renewal on January 23, 2025. On that same day, when our customer contacted our Care Staff to cancel the renewal and request a refund, our customer acknowledged that they understood they would lose access to W+M and any related data. This includes information for the email marketing feature tied to the W+M builder.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the CEO GoDaddyInitial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive used GoDaddys deluxe web hosting product for years to host my website (domain *****************). In resolving an SSL certificate renewal on December 12, I learned the following:I paid $50.02 for a 3 year renewal of my domain, ***************** and $251.64 for their basic web hosting product on Feb 10, 2024. I paid $167.88 on February 19 to renew Web Hosting Deluxe for my website.I did not realize that I had purchased their basic web hosting product on the 10th and have no idea why I would have ordered it given that Ive used their deluxe web hosting for years. Possibly a glitch in the process when I renewed my domain?I contacted GoDaddy twice via their chat, explaining the situation & attempting to the basic web hosting product cancelled with a full refund. Both times, I was tied up for a long period of time and transferred to multiple agents where I had to explain the situation several times. At the end of the day, the basic response was (my words), you bought it, we billed you for it. Bottom line, I dont know how/why I was billed for basic web hosting given that Ive used & paid for their deluxe web hosting product for years. The new product on my account, basic web hosting, has not been used or configured. Im asking for removal of that product from my account and a full refund. Given the situation and my being a long time customer of **********************, I believe my request is reasonable and should have been granted with very little fuss during my initial chat.Business Response
Date: 01/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 10, 2024, our customer contacted our Care support team regarding a pending renewal of their Deluxe hosting plan along with a desire to downgrade their plan. ***** consulting on a downgrade of their current plan our Care support team assisted our customer with the purchase of a new Economy hosting plan, along with steps to back up their current Deluxe hosting content and restore to their new Economy hosting plan.
On February 19, 2024, per their account preferences ********************** renewed their Deluxe hosting to honor our agreements with them. Our customer received a notification via email confirming the successful renewal of their Deluxe hosting.
On December 12, 2025, our customer contacted our Care support team inquiring about having two hosting plans. Our customer was correctly informed of their previous purchase of their Economy hosting.
At this time our customers Economy hosting is well beyond refund eligibility, which can be referenced in our refund policy here **********************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. As a goodwill gesture, if our customer cancels the Economy hosting in question by February 28, 2025, we will be happy to extend an associated full refund. Once the plan has been cancelled our customer can email our team at *********************************************** to confirm this action has been completed. We will process the refund at that time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer since 2023. I have had nothing but surprise billing, website shut downs, over charged, now they have lost my entire website and are continually trying to tell me I have only the new website which is blank and has not even been built. I have tried to rectify the problem and they refuse and when they do something it still involves more money. I have been patient and at this time am asking for the most amount of compensation possible for my time, my money, the stress and the fact that I have lost clients, funding, sponsorships, and more. I can supply letters from others stating that the website was there and active. I will no longer work with them and am requesting the BBB help me resolve this is complete fairness. Kindly, **** M *****.Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On August 30, 2024, our customer initiated a seven-day free trial of GoDaddys 'Websites + Marketing Premium (W+M) plan. Immediately afterward, they upgraded their W+M plan to a paid plan and extended it for an additional 3 months, and an email receipt for this transaction was sent.
On November 6, 2024, based on their account preferences, ********************** attempted to automatically renew the W+M plan in good faith to honor agreements with them. However, we were unable to process their payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer advising that their website was at risk of cancellation unless additional action was taken. The plan was subsequently canceled on December 6, 2024.
On December 7, 2024, our customer initiated another W+M free trail and attached the same domain name.
On December 13, 2024, they contacted GoDaddys ************* Team to request that content on their previously canceled W+M plan be restored to their new W+M free trial. They were correctly advised that this was not an option.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers feedback regarding their interaction, but unfortunately, we cannot recover the content in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a domain and an email, the domain never worked, so the email was useless. I asked to stop the auto renew, they didn't. I paid two years for a pair of useless products. Godaddy never fixed the **** so I had to buy a different domain. They refunded the domain, but they don't want to refund the email because it's been too long, they take their sweet time to answer just to say that it's expired. Surely, they could refund the money.Business Response
Date: 01/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements,found at ***************************************************.
On November 10, 2023,our customer purchased a domain name for a one-year term via online transaction. This purchase also included a one-year subscription for a ********* 365 Email Essentials plan (M365).
On November 10, 2024,and November 11, 2024, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration,including on October 12, 2024, October 31, 2024, and November 6, 2024,informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On December 2, 2024,and December 19, 2024, our customer submitted separate requests for their domain renewal and the renewal of their M365 email plan to our Refund Exceptions Team. While their request for a refund of their domain was approved,their request for a refund of M365 was declined as the transaction is outside of GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, they have been properly informed the renewal for their M365 email is not refund eligible. As such, we respectfully decline their request for an out-of-policy refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
you guys should be absolutely ashamed with your customer service. i filed a refund on your site and i've been told six different times my refund is being issued and no one on the live chat can give me an answer as to what or when its an absolute joke i keep getting lied to. you guys should be ASHAMED.Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 8, 2024, our customer purchased three Websites + Marketing (W+M) plans and two ********* 365 (M365) email plans. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
On January 12, 2025, our customer contacted our Care support team for assistance with cancelling their products. At that time our customer was correctly informed their products were no longer eligible for refund. As these were no longer refund-eligible they were directed to fill out our Out-of-Policy Refund Request to review if an exception to our Refund Policy was warranted. Our Refund Policy can be viewed below.
****************************************************************************;
On January 23, 2025, our Refund Exception team responded to our customer informing them that after reviewing the information they provided, we are unable to approve this out-of-policy refund request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/28/2025
**** R from the office of the CEO is being objectively slimy here and forgetting to mention one critical and key detail that I was actually informed I was to be issued a refund after review and that it was on it's way to me. Why is it so hard to be honest ****. Tell the whole story. My god,Business Response
Date: 02/04/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
We are sorry for any information conveyed to our customer that their refund exception request would guarantee them a refund. These requests are for products that have fallen outside our Refund Policy. Refund exception requests allow our customers to share additional insight and context regarding their request for a refund, but it is never a guarantee that a refund will ultimately be extended.
We appreciate our customers candid feedback. ********************** strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy makes you go thru loop holes to cancel products they set up on monthly billing. They charged for a starter WP Premium support plan, They posted a 24 hour turn around time and failed, They were not able to "fix" the issue the *** claimed they would be able to do. Had to call in several times to escalate in call over 35 minute hold time to a *** who refused to refund or cancel product. I am not able to find out what "PHP Extended support level 1 is that renewed for $71.76 as well. Third world countries and English is not the first language, selective "english" poor customer service. Website was down for several days due to the expense of Go Daddy's "Upgrade"Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 11, 2025, they contacted our Care Team about a hosting plan near its expiration date. As they were using an outdated version of PHP, we added Extended PHP Support to the plan. Extended PHP Support is a paid add-on for websites hosted on versions of PHP that ******* no longer supports. This support includes security patches for outdated PHP versions to ensure a secure hosting environment. Details regarding this service can be found at: ******************************************************************.
On January 16, 2025, our customer renewed their hosting plan with associated Extended PHP Support for 2 years via our website. After the renewal, they contacted our team due to problems viewing their website. They purchased GoDaddys ******************************** services, to troubleshoot and resolve potential issues.
It was determined that the problem they experienced was due to a dated theme used to construct their website, which used custom coding with an outdated version of PHP. Per the **** services Scope of Support, viewable at *********************************************************************************, they could not update the theme to be compatible with the newer version of PHP. Our customer was informed and provided recommendations to move forward.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We regret any inconvenience our customer may have experienced, and our WordPress Premium Support team worked to resolve their issues. We have also refunded the fee to enlist our **** Team as a goodwill gesture.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've submitted 2 "Refunds Requests" here ************************************************************************ to Request: "A Pro-rated refund for annual Standard SSL Renewal' that we cancelled because we are no longer using the services. The Fist Request was submitted on September ******* Ticket # OOPR-***** Since we didn't receive a refund, we submitted a Second Request on October *******. Received a reply on November ******* for Tickets # OOPR-***** and # OOPR-***** REPLY: "Hello,Thank you for submitting this request, after reviewing the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of our website.Thanks"I asked to speak to a Godaddy supervisor and they told me that neither they nor anyone else at Godaddy allow them to do this type of refund (which is an out of policy refund). Since they have had so many cases like this, they changed the refund process a while ago and now they have an out of refund team department that can only be accessed through the form since they dont have a phone number for that department. We've been Godaddy customer for more than 10 years. As a loyal customer, we expect to receive a fair settlement. ThanksBusiness Response
Date: 01/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On April 21, 2024, our customer's Managed SSL certificate was renewed for another two years, per their account settings.
On July 10, 2024, their Standard SSL was renewed for an additional year, per their account settings.
On September 27, 2024, they inquired regarding the possibility of receiving a pro-rated refund if they canceled their SSLs and were properly advised they were outside of GoDaddy's Policy.
From September 29 to October 30, 2024, they submitted multiple requests for Out Policy Refunds and, in each instance, were correctly advised that was not an option.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddy's Refund Policy, we respectfully decline our customer's request for pro-rated refunds. This policy can be viewed at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 01/24/2025
Thank you for the Godaddy for the response. I'm aware of everything you mentioned.
However, the reason I am aproaching this case to BBB is to receive a solution since I understand is unfair that Godaddy does not make an exception to my request. I'm not requesting a FULL refund, I'm requesting a PARTIAL refund; I know I have to pay the months I used the services. What I consider unfair is that since I've been a customer for more than 10+, this is the first time I make this type of request. I strongly ask to please re-consider this description and make an exception to the "Policy". This refund is for more that $300. It's been months since I don't use those services. And I still have services with Godaddy.
Thank you,
********* *********
Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and respectfully decline our customer's request for pro-rated refunds. This and all future refund requests will be processed per GoDaddys refund policy, which can be found at this link: **********************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:01/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used my debit card to renew ONE domain on their website, and my intention was to let all other products that were scheduled to expire, expire. Instead, GoDaddy proceeded to use my stored debit card to renew SEVERAL expiring products to the tune of over $700 within a period of 1-2 days. I have spoken with the company about issuing a refund and have been given the run around to some degree. I filled out "refund exceptions" within 24 hours of discovering that my card had been used but so far have not received my money back. I DID NOT authorize them to use my card for purchases/renewals in addition to the ONE product that I wanted to renew.Business Response
Date: 01/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 12, 2025, our customer manually renewed two domain name registrations via online transaction. Between January 12, and January 16, 2025, per our customers account preferences, ********************** automatically renewed multiple services within their account in good faith to honor agreements with them.
Our customer contacted our Care team on January 16, 2025, to request cancellation and refund of unwanted automatic renewals. Unfortunately, our customer was incorrectly instructed to submit the requests for refund instead of receiving the refunds at that time in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. They cancelled the unwanted services which recently automatically renewed, and refunds were submitted for the cancelled services. It can take 5-7 business days for this to reflect at their financial institution.
We appreciate their candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a Uber/Lyft driver but I also do private rides. I made an account for payment processing because I need to accept credit card payments. After only doing a few transactions they put a hold on my account and asked me some questions which I answered but after answering the questions they closed my account and can not give me a specific reason why! All they did was send me a link that shows reasons why it could be closed but nothing in that link applies to me and I need a specific reason why my account was closed because this the 3rd payment processer who has closed my accounts and I really do not understand why this keeps happening because I have to be able to accept credit card payments so I need an explanation on why this keeps happening!!! I did do a couple transactions where I paid myself because I needed money from my credit card to pay a bill which makes me wonder if that's why they closed my account but if that is the reason and was a problem then they should have told me instead of just closing my account because if I was not allowed to do that then I should have been told that and I would not have done it but I do not know if that is even the reason why my account was closed and I need a specific explanation on why my account was closed!!!!Business Response
Date: 01/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We understand our customers frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: **********************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 01/24/2025
You are the 3rd payment processer to close my account without a exact reason why! The link you gave me gives potential reasons why but I need to know the exact reason why because I need to know why this keeps happening and because it is my account then I am entitled to know the exact reason why my account was closed! Am I going to have to get my attorney to help? Why does this keep happening and why am I high risk? I need to know the exact reason why this keeps happening because you are the 3rd payment processer to close my account without giving me an exact reason why!Business Response
Date: 01/26/2025
Thank you for the opportunity to address our customers additional concerns.
While we are empathize with our customers frustration, we stand by our original response. The reasons provided are the only ones that will be made available to them at this time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddyCustomer Answer
Date: 01/29/2025
They only gave me possible reasons why and not an exact reason why which I need an exact reason why.Initial Complaint
Date:01/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 1/24/24, I was told that my account was completely cancelled. Apparently this was not the case, as this company attached many products to an account, and unless each one is removed individually, your account isnt actually cancelled. A year after I was told my account was cancelled, I received an email asking me to update my account information. I was surprised because I was told by a company representative that all steps were taken to close the account. I was not told the truth. I need my account to be fully and completely closed!Business Response
Date: 01/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had created multiple ********************** accounts. While they may have closed one of their accounts, there is an active account in our system which does not currently contain any products, services, or payment methods.
Within the aforementioned account, our customer initiated a free Websites + Marketing plan on January 20, 2024. Websites + Marketing is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
On January 16, 2025, upon contact with our ************* team, the Websites + Marketing plan was cancelled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office reached out to our customer to discuss their concerns. As we are unable to close our customers remaining ********************** account on their behalf, we offered to assist them in accessing their account and completing the steps to close the account. Unfortunately, our customer chose to end the interaction prior to receiving assistance. As such, they may follow the instructions to close the account within the Help article at **************************************************************,
Our office also remains available to assist them through the process of closing their account and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/22/2025
I spoke to a representative of Godaddy, but I still could not get my account deleted. Yes, I posted the incorrect account number. The correct account number is *********. The representative still refused to completely close my account even though I requested that the representative delete it. My complaint stands uncorrected.
Desired resolution: close the account.
Business Response
Date: 01/28/2025
Thank you for the opportunity to address our customers additional concerns.
While we understand our customers concerns, we stand by our previous response. ****** provides its customers with the ability to close their account(s) and permanently delete the associated data. Instructions to close an account are provided in the Help article at ********************************************************************;
Our office made another attempt to connect with our customer to assist them through the process of cancelling their remaining GoDaddy account. Unfortunately, we were unable to reach them. We recommend they follow the instructions within the article referenced above to close their account.
We are also available to assist them through the process of closing their account and can be reached at *************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 01/29/2025
I am not able to delete my own account as I no longer have the login info. I got rid of that information when I thought I closed it. I so not see why GoDaddy refuses to delete my account, and people should know that cancelling and deleting their account is extremely difficult. They want to keep you involved in their service by forcing people to go product by product. A person should be able to summarily delete an account without difficulty. These are shady practices that should be terminated. All future customers should be fully aware of the practices this company uses to keep people entangled with their company.
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