Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,657 total complaints in the last 3 years.
685 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a website on Go Daddy for my non profit foundation. We sold tickets to our fundraising event that was held November 7, 2024 and people purchased the tickets via the website. I also have held other events since then and no money has been transferred to our bank account. They are holding $3,839.54 of my non profit's money. Go Daddy will not tell me why they will not release the money to me. They state the account is "Under Review".I have called numerous times, chatted via their customer service website and have been held on hold for hours!I need help getting an answer and the funds that were raised for my organization.**************************************** you ******** *********
Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 8, 2024, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.??
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on November 25, 2024. Our Verification Team notified our customer the steps they would need to complete to enable their deposits via email on November 25, 2024, November 27, 2024, and again on February 28, 2025.
Our Verification Team did not receive a response to these notices and our customers deposits remained disabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?
On March 31, 2025, our Verification Team reviewed our customers ********************** Payments Account and determined deposits were eligible for reinstatement due to the time frame that has passed since the transaction in question was flagged for review.
We encourage our customer to review notices sent from our Verification Team to prevent any unwanted suspensions in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 03/31/2025
I never received any notification from Go Daddy about my bank account being inactive. I have been calling them for months and was always put on hold for hours. I also chatted with them via their online customer service.
I checked my Go Daddy account today and now the balance states $0. The money was not transferred to my bank account. Now the money is missing.

Customer Answer
Date: 03/31/2025
I never received any notification from Go Daddy about my bank account being inactive. I have been calling them for months and was always put on hold for hours. I also chatted with them via their online customer service.
I checked my Go Daddy account today and now the balance states $0. The money was not transferred to my bank account. Now the money is missing.

Business Response
Date: 04/01/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our Verification Team notified our customer the steps they would need to complete to enable their deposits via email on November 25, 2024, November 27, 2024, and again on February 28, 2025. Our records show we did not receive a response to these requests and subsequently, our customers deposits remained on hold. This hold has been removed, and a payout has been initiated on March 31, 2025.
We encourage our customer to review notices sent from our Verification Team to prevent any unwanted suspensions in the future.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddy
Initial Complaint
Date:03/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding what I believe to be unfair and unethical pricing practices related to the renewal of my domain registration for [insert domain name]. It has come to my attention that the renewal fees for my domain have increased significantly from my original registration rate. I am particularly concerned that this price increase constitutes price gouging and is being used as a tactic to hijack my domain.Original Registration Price: $20 Renewal Fee Quote after 12 months: $3000
Business Response
Date: 04/01/2025
Thank you for the opportunity to address the complainants concerns.

We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.

Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at ***********************************************************************.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest Regards,
**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 04/02/2025
The email that the account is under is ***********************************.
My domain is *********************.
You're now charging me ************************************* to renew my subscription. I have lost my email address linked to the domain due to this.
Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 16, 2024, our customer registered a domain name for a one-year term via an online transaction. This domain was due for renewal on January 16, 2025. However, we were unable to process the payment due to an issue with our customers payment method. ********************** offers promotional discounts on new products, which may have expiration dates and other limitations.
Prior to attempting the domain renewal, GoDaddy sent renewal notices to our customer. These notices informed them that their expiring products would renew automatically based on their account preferences unless action was taken. The notice also included the updated renewal pricing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a domain registrar, GoDaddy works with a wide range of domain name registries to offer a variety of Top-Level Domain (TLD) extensions, such as .com, .org, and .net. The pricing for each TLD is determined by the respective registry. Like other products and services, domain registries may adjust their pricing over time.
While we understand their pricing concerns, it is important to note that there are different pricing structures. The pricing applied to our customers domain was accurate at the time of renewal. Unfortunately, the domain was not renewed and has since been removed from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 04/03/2025
Go Daddy has scammed me out of my domain.
Unethical business practices by increasing the renewal to 1000 times the initial price without prior notice of the new price when I originally signed up.
They refuse to release my domain for me to register it elsewhere, essentially hijacking my domain.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last December, I paid GoDaddy to build my website and since then I've tried to get this site built. Improvements are made with each appointment, new errors introduced, and the site is still not completed. I estimate I've spent forty hours setting up the order, preparing for appointments, on the phone or email with designers, and calling GoDaddy with problems. The last designer made an appointment with me for today at 1:00, and then didn't call. I just spent almost two hours, waiting and making calls. GoDaddy US offered an appointment two weeks from now, and I said that's not acceptable. I called GoDaddy Canada and got the same answer. I asked to speak with a supervisor and as before was told supervisors weren't available. The designers I worked with began to admit that the price I paid puts me at the bottom tier of service. I had had no idea there was a tier. But even considering I'm at the bottom of a tier system, my experience has been terrible.I'm 61 and have never complained on BBB before, but I'm an author about to publish a book, and I'm stuck in web-design h*** I need this website!
Business Response
Date: 04/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 16, 2024, our customer purchased our ************** and hosting services for a one-year term. This service enlists GoDaddys ************** Services team to create a custom website (for a one-time fee), using GoDaddys Standard Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and apologize for the inconvenience it has caused them. Our ************ team has been in contact with them to address their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 04/04/2025
This design process was not help up by me. And I was misinformed on purchase of this package.
There's been two levels to each design step. 1. The designers on the phone, none able to make all the changes. 2. The designers the work was then sent to, who made many errors. Typically it took three to four business days for the designers to complete the work but I could not get follow up appointments sooner than ten days on average
The designers on the phone began to admit to me that my package did not allow for some of my requests, nor did it allow for timely responses. If I'd known this, I wouldn't have bought the package.
On March 20 I had a shocking customer service experience. The designer was belligerent and tried to bully me into purchasing GoDaddy's extended design services, repeatedly showed me one of his personal websites, then tried to bully me into accepting a follow up appointment twelve days later. Since then, my husband, a retired policeman, attends my GoDaddy appointments with me.
I've tried repeatedly to speak with a supervisor. Finally, the department manager called me recently and our conversation went well until he advised me to call for earlier appointments once I get the design changes back. I informed him that I've done that a few times, and either it takes a couple hours on the phone for that to happen, or I'm told it can't happen. Again he said there's no way for any GoDaddy staff to follow up earlier and for me to just call for an earlier appointment . . .
This process and experience has been dreadful.

Business Response
Date: 04/09/2025
Thank you for the opportunity to address our customers additional concerns.

We apologize for the frustration this has caused our customer. We have forwarded their additional concerns to our ************ team.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

********* ******
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up with GoDaddy for email and have had problem after problem. I can't sign in. I asks me to add security features, I do and then it sends me through a loop to do it over and over again. I called and waited on hold almost an hour and had to hang up. I called back the next day and the same thing happened. I used the chat feature and chatted with someone for over an hour and they still couldn't fix the issue. I called and finally got someone on the phone and it took an hour and they finally going to said it's going to take at least 90 minutes for it to be resolved. Meanwhile my email is down it's costing me money. If they would have solved problem quickly, I would have chalked it to "things happen". I told them I have lost confidence in their ability to provide reliable email service and that I have paid for a service that doesn't work and that I want a refund for the email accounts so I can move them to another provider. They basically told me to kick rocks. Didn't try to make it right in any way. I have 7 email accounts that I pay $95.88/ year for and I want 7x $95.88 = $671.16 refunded
Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Between March 25 and March 28, 2025, our customer contacted our *********** regarding issues they were experiencing with one of the multiple email accounts they have with GoDaddy. Our ************* teams worked to the best of their ability to assist our customer with resolving the issues they were experiencing.

During an interaction with one of our ************* supervisors, our customer requested a refund for all of the email plans they had renewed over the last year. They were correctly informed that the renewals were beyond refund eligibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

A member of our Email Escalations team has contacted our customer to address any ongoing concerns with their email. If our customer requires any further assistance, we encourage them to continue working with our Email Escalations Team.

Regarding their request for a refund for all emails in their account, we respectfully decline their request in accordance with our Refund Policy. We have provided a link to our Refund Policy below for their convenience.

*************************************************************************;

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent 6 hours on the phone today trying to resolve an issue with my email. My email was working perfectly fine before, but I needed to update the domain provider information for ****** My Business. The person at *********************************** added *** records, and now my email is completely broken.******, the supervisor, attempted to help, but because *********************************** didnt document the *** records they updated, no one was able to assist me. Throughout the day, whenever I called, each representative said they couldnt help because there was no record of what *** changes were made.****** mentioned that *********************************** "copied and pasted" the same *** records. However, I've had no issues with my email for 8 years, so it's clear that the records were not updated correctly.
Business Response
Date: 04/02/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On March 26, 2025, our customer contacted our Care support team, advising that ****** had told them to contact GoDaddy regarding their domain name, as they were seeing it associated to issues our customer had been experiencing with ****** services. During the process of assisting our customer their domain DNS was modified.

Later that same day our customer called back multiple times to our Care support team to address an issue they were now experiencing in not being able to send emails. Our Care support representatives worked diligently and to the best of their ability to resolve the issue our customer was experiencing.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office reviewed our customers experience with our Advanced support, who were able to identify a solution for our customer. We have been successful in speaking with our customer and are working with them to address any remaining concerns to their satisfaction.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I updated my billing information to my checking account; however, my checking account was denied, resulting in the expiration of my domain that I have had for *********************************************************************************************** three payments. Subsequently, I discovered by the representative that the charges had been processed against my checking account three times. Unfortunately, they will not issue a refund, citing that the registration was completed through *****. Additionally, I was charged $19.95 for Full Domain ******************** on three occasions, which I do not require, as GoDaddy's *************** indicates that all my other domains are already private without this additional protection. I would like to request a one-year domain renewal and a refund for the additional two renewals that were mistakenly charged by your system, totaling $84.32. According to your refund policy, renewals are eligible for a refund. Thank you for your assistance.
Business Response
Date: 04/01/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

GoDaddy uses a third-party check processing company, ****************************, for check transactions.

On March 25, 2025, GoDaddy experienced an issue with *******, which resulted in payments showing declined but later accepted. Because of this error, our customer made multiple attempts to renew the domain name, which resulted in three one-year renewals.

When they contacted our *********** on March 26, 2025, they were correctly informed that domain names could not be reversely renewed, as the funds had already been paid out to the registry.

However, in a subsequent interaction on the same day, they were assisted with downgrading Domain Ownership Protection on their domain name. A refund was provided on all three transactions for the unwanted service.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We apologize for the inconvenience the experience has caused our customer, and as a gesture of goodwill, we have refunded the two unwanted domain renewals. Their domain name will remain active in their account until March 24, 2028, when they will be responsible for its renewal.

Due to the previously mentioned error between GoDaddy and Certegy, these refunds were processed as In-Store Credits. If our customer wants to cash out this credit, they can contact our 24/7 ************* Team to request a check be issued.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 04/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it does not, I will once again file another complaint with the BBB.

Regards,

******* *******
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Go Daddy to have some issues fixed with me website. They sold me a package to spruce up my site. $1185 It only messed everything up worse. I had to keep calling them back because the claimed the issues were fixed. I asked for a refund onthe $1185 and they said it's out of refund time. I just bought the package on the second week in March 2025! They took out their renewal fee also on March 25th.
Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 6, 2025, our customer purchased *********************** ****************** basic for a one-year term via telephone transaction with our ********************* ****************** is an annual service which gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
Between March 6, 2025, and March 25, 2025, GoDaddys *********************** attempted to work with our customer to the best of our ability and satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 28, 2025, a Customer Experience Manager connected with our customer to discuss their concerns. The service has been canceled, and a partial refund for 11 months has been issued back to our customers payment method. We ask that they please allow 3-5 days for their financial institution to process this transaction.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
am a website builder using GoDaddy for almost 20 years to host the domains of 5 clients. Twice they have incorrectly charged a client's card for each of my clients' domains instead of the default payment method I assigned to each account. The first time, GoDaddy customer support was able to help me refund and charge each client appropriately. My payment methods were correctly set up and they assured me it would not happen again. This time, the client did not catch it within their 48-hour cancellation policy (monthly plan) or 7 day cancellation policy (annual) and customer support was unable to refund my clients. This client was charged $1178.84 for my other clients. I had to pay my clients out of pocket personally so I could refund the ones that were charged incorrectly. I am filing this complaint since customer support was not able to do anything and hopefully so they can figure out why this problem keeps happening and prevent it from happening to other users. Transactions started 9/14/24 is when I moved their domain to GoDaddy, and this issue has persisted all the way up to 3/19/25.
Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between September 14, 2024, and March 19, 2025, our customer has had several products auto-renew in accordance with their account settings.
If a payment option fails, our system will charge any back-up form of payment. To check if the account has payment methods enabled as backups our customer can follow these instructions: ***********************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have attempted to connect with our customer directly but have yet to receive a response. We remain committed to helping them resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Initial Complaint
Date:03/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a customer with ******************** since last 3 years. I have multiple products including 365 email accounts. One of my employees' email accounts was locked due to payment issue. After making a payment on 3/21/2025, I have been told it will take ***** hours to unlock the account. Today 3/24/2025, Time 10:49 pm CT still account in locked. This account has admin rights and most of the sensitive emails been send and receive. They come back with some kind of credit thing and deleted it. Bottom Line I AM STILL NOT able to access my email address for which I MADE a PAYMENT.
Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On March 16, 2021, our customer purchased a ********* ********** Email Essentials plan for a one-year term.

On July 1, 2024, they upgraded to our M365 Business Premium plan.

On March 16, 2025, per our customer's account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before and after expiration, informing our customer their expired item(s) were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.

On March 21, 2025, they logged in online and manually renewed the M365 for a quarterly term. That same day, they contacted our *********** for assistance logging into their M365.

On March 24, 2025, they contacted our ***********, stating their M365 was locked. At this time, our staff created an escalation ticket for our Advanced Technical Support Team. Unfortunately, as with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on them.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On March 25, 2025, our customer's M365 was unlocked. They should be able to log in to their M365 at this time.

We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:03/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the Webmaster for the ******************************. On 12/17/2024 our Website went down. I called GoDaddy technical support for help. I spoke to so called, expert services for help. They were obviously in a different country reading from a script. I was continually placed on hold and told that no website existed. But it did an hour before! They told me that there would be a $60.00 fee to restore. I agreed and was required to give them my personal credit card info. And held and held. Finally, I was told that they could not restore the Website and that they WOULD NOT charge the $60.00. Several months later, I noticed the charge on my card. I called to ask about a refund and was told that it was outside their normal refund policy range of several weeks. I had to then send another request to the "out of policy refund request site". I received an automated email saying that they would respond in 7-10 days. They never did respond. I wrote them to request status and they simply said, "Denied" with no explanation. Even though I was told that there would be no charge for the call on a recorded line, they charged me anyway. They told me that it was my fault that I didn't inquire within the standard in-policy period. How could I? They never sent a receipt for the charge, so I didn't know that I was billed until the card charges were posted. That is so dishonest! I have seen another complaint relating to this corrupt policy. Please help! Thank you!
Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On December 17, 2024, our customer contacted **********************'s ************* Team to discuss restoring a previously hosted website. During this interaction, they purchased a restore for GoDaddy's Website Builder. Before the conclusion of this call, our guide determined that the website in question had not been hosted with us and advised our customer that they would refund the transaction.

On February 25, 2025, our customer again contacted our care team to inquire about the refund and was advised it had not been processed.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We apologize for any misunderstanding and have processed our customer's promised refund; please allow five to seven days for this to reflect with their financial institution.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Customer Answer
Date: 03/27/2025
You are incorrect. We have hosted with GoDaddy for years. Look up *****************. In addition, it was edited through GoDaddy. The website was somehow deleted. I do not understand why they could not restore from hours earlier. Because the site was missing, there was no way for me to go back and restore myself. Your technical support team should have been able to do a simple restore the site from a day earlier. So, please correct your response. We have hosted with GoDaddy for many years! Your technical support team was ineffective and should have been able to accomplish a simple restore. They told me that I would not be charged and I was anyway! I can see that I am not the only person that was affected your out-of-policy charges. This is dishonest. I was never informed of the charge therefore could not have asked for a refund in your allotted period. The tech support was terrible. Please correct your inaccurate statement and I will close the case. This was your mistake, not mine!
Business Response
Date: 03/28/2025
Tell us why here...Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

During our customer's December 17, 2024, interaction with GoDaddy's ************* Team, they agreed to purchase a restore of their deleted Website Builder content, adding a payment method to support this purchase. During that interaction, when our guide could not restore the content in question, they offered to refund the restoration attempt. Unfortunately, that refund was not processed then, but it has since been processed.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** M
Office of the CEO GoDaddy

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