Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a go-daddy account for my business, Feb. 2, 2025. While on my website in Nov. they requested $148+ to renew. One *** told me it wasn't a renewal (one said it was a new website I paid for) it was another website I signed up for. They automatically charged my account. I have told them this several times; called several times etc. They then told me I had 3 total accounts that I have never even used. They were charging me money. They would not delete my credit card, nor would they close the other 2 accounts for me unless I took off my website. They were extremely rude; very difficult to deal with. I do not recommend these people! They have zero sympathy for anything after you give them money. And would not stop sending me bills. I have never been treated so poorly by a company!!!

  

  Business Response

  Date: 01/31/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On January 27, 2024, our customer,or an authorized user of their account, registered a domain name for a one-year term. This purchase also included a one-year subscription for a ********* 365 Email Essentials and a free trial of GoDaddys Websites+Marketing.

  On November 17, 2024, our customer, or an authorized user to their account, registered an additional domain name for a five-year term.

  Our customer contacted our *********** to discuss concerns related to their billing on January 24, 2025. During this interaction our customer requested a refund for their five-year domain name registration. Our Staff properly informed them the transaction was outside of GoDaddys refund policy, which we have included here: ***************************************************/refund-policy

  On January 27, 2025, per our customers account preferences, ********************** automatically renewed our customers domain and email plan in good faith to honor agreements with them.

  On January 29, 2025, our customer contacted our *********** again to review their billing concerns. Our customer was properly informed that the five-year domain registration was outside of GoDaddys Refund Policy. Per their request, our staff deleted all products and services in the account, and issued a refund for the transactions processed on January 27, 2025.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, we respectfully decline their request for a billing adjustment as the transaction in question is outside of GoDaddys Refund Policy.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *.
  Office of the CEO - GoDaddy

  
  

• Initial Complaint

  Date:01/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into an argument with Go Daddy ***** who then said that they would stop doing business with me on Feb 8th. Mat ******** and **** ******* blocked me from accessing my Go Daddy account, preventing migration of my website to Hostinger. I own this site and they are holding it hostage tantamount to stealing

  

  Business Response

  Date: 02/04/2025

  Thank you for the opportunity to address our complainant's concerns. 

  Upon conducting business with GoDaddy, the complainant acknowledged and accepted our agreements, found at *********************************************************;

  On January 24, 2025, our office notified the complainant of GoDaddy's decision to end its business relationship with them after reviewing their history of interactions with our support staff. In our communication to them, we provided the authorization codes needed to transfer their domains to a new provider. Additionally, we prepared the domains in question for transfer. To date, the complaint has not acted to initiate said transfers.? 

  RESOLUTION: 

  GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. 

  We understand the complainants concerns and are working with them toward an amicable resolution. 

  Thank you again for the opportunity to address the concerns presented by the complainant. 

  Kindest regards, 

  Tim 
  Office of the CEO - GoDaddy 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28th, 2025 my client paid $1000 to me for my services. Godaddy requested more information from me. They asked me for bank statements, invoice, and chargeback statements. I don't have any chargebacks because this is the first time using the godaddy payments for this client and only my 3rd transaction with godaddy. I've provided the invoice and bank statement. They then emailed me asking for the same information and asked me why the client used a different name, etc. I told them that it's illogical to hold me accountable for whatever name the client used to make the payment. I shouldn't be held accountable nor questioned on how and why a client made a payment. I'm just proving that the transaction is legit and the legitimacy of my company. When I call to follow up in regards to when the payment will be issued, I'm being given ambiguous responses. There's no possible legal way for a company to hold onto payments indefinitely. Nor are the customer service **** giving information or allowing you to speak to a supervisor.

  

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions. 
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously.? On January 28, 2025, one of our customers transactions was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.  
  On January 29, 2025, our verifications team completed their review and reinstated our customers GDP account.
   
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Godaddy employee was unprofessional, rude, and refused to give me his name. He did not forward the call to a supervisor. He also insulted me and said "you're repeating yourself over and over again. He was arrogant!

  

  Business Response

  Date: 02/03/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 26, 2020, our customer registered a domain name for a one-year term via an online transaction.
  In accordance with our customers account preferences, ********************** automatically renewed the services in good faith to uphold our agreements, most recently on January 26, 2025. Prior to expiration, GoDaddy sent renewal notices informing them that the expiring services would renew based on their account settings unless action was taken.  ****************** is a customer's responsibility. 
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We regret to hear of their experience with our Care Team and will ensure their interactions are reviewed by our Care Managers to identify opportunities for improvement.
  Our office is willing to provide a refund for the transaction in question. However, the product must first be deleted from their account.
  Instructions for deleting the product can be found here: ***********************************************************************************************.
  Once the product has been deleted, our customer may email us at ************************************************ to request their refund.
  Furthermore, we encourage them to manage their account to prevent further unwanted renewals.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer #:******** Receipt ID: ********** Since 2021, your company has been charging me extra for Full Domain Privacy and Protection - Renewal. I now see that it's been charged for 4 years and I never caught it until now. The last charge was on 1/27/25 for $42.16. The unnecessary and sneaked in charges are $19.99 supposedly for full domain privacy and protection- renewal. Since 2015, I have been a customer of yours. And this morning I noticed that I was over charged for this extra feature since 2021! Sadly, I never noticed it until today. I want a refund not only for those extra charge that occurred on Jan 27th 2025 of $19.99, but for every renewal period since 2021. Those charges range from $9.99 to $19.99. Total amount due is 9.99 x4. $40.00 + 19.99 =$60.00.

  

  Business Response

  Date: 02/03/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 26, 2015, our customer registered the domain name in question for a one-year term in an online transaction.  Per our customers account preferences, the domain in question has continued to renew within their account through both online and auto-renew transactions. 
  
  Basic Domain Privacy is automatically added at no additional cost to all eligible domains registered with GoDaddy.  As an added paid service, GoDaddys Domain Protection helps secure your domain further by preventing unauthorized domain actions, such as transferring a domain or making DNS updates. More information on Domain Protection can be found here ***********************************************************************  
  
  On December 6, 2019, in an online transaction our customer paid a pro-rated amount to upgrade the domain in question to Full Domain Protection.  Since that time, per their account preferences our customers domain has continued to renew within their account with Full Domain Protection. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We have refunded the most recent renewal of the Full Domain Protection back to the original payment method.   
  
  While we empathize with our customer, the action to upgrade to Full Domain Protection was completed by our customer online, with the subsequent auto renewals occurring according to their account preferences.  As such, we respectfully decline their request for additional refunds of this service.  GoDaddys refund policy can be reviewed here:  *****************************************************************  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy

  Customer Answer

  Date: 02/04/2025

  Please note that it can be considered illegal and a scam for a company to add features to an account that has been set to autopay and never have the customer sign a waiver to acknowledge such change. I never acknowledged the added features,m; it was on Autopay, as you acknowledge and had I noticed this billing issue then, I would have canceled it immediately. If you do not refund me at least the amount in question or 75% of what I was charged, I have no other option that you open a small claims case and possibly find other victims of Godaddy online who would be willing to testify. This is on you.

  

  Business Response

  Date: 02/10/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;
  
  We stand by our original response. 
  
  Our customers action to upgrade to Full Domain Protection was completed by them in an online transaction, with subsequent auto renewals occurring according to the auto-renew preferences they had set within their account. 
  
  ********************** sends renewal notices to our customers to let them know their domains are scheduled to auto-renew.  Renewal notifications associated to the domain in question were sent to our customer on December 29, 2024, and again on January 23, 2025, informing them that the expiring items would be renewed in accordance with their account settings unless additional action was taken. 
  
  GoDaddy provides its customers with full control over renewal preferences.  They may, at any time, log into their account and modify those preferences.  GoDaddy does not arbitrarily change renewal settings on our customers' behalf.   ****************** is a customer responsibility.     
  
  Our customer may find the following article helpful.   
  
  Is my product set to auto-renew?:  
  **********************************************************************************;
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 02/11/2025

  You said in your last message "GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change renewal settings on our customers' behalf. Account management is a customer responsibility." 

  It's illegal to bill individuals for automatic payments for services they DIDN'T ORIGINALLY AGREE UPON. It is illegal to enter a customer into a continuity program without their express consent.

  Your company did change renewal settings on a customer's behalf. Your company also never sent me updates around the implementation and sudden increase in the fee for "Full Domain Privacy and Protection". I never agreed to have this added to my renewal plan. Nor did I get an email or notification of the increases your company made to the ogligated option that you enrolled me in over the years.

  Unfortunately, I just happened to notice the obligatory renewal of auto payments towards that "Full Domain Privacy and Protection" this year. I NEVER AGREED TO IT. You took advantage of my cluelessness and set it up on your end and then automatically charged me every year for the last several years. If I don't get a refund for every one of the charges for the "Full Domain Privacy and Ptotection" that was charged to me over the years (and ndnumerous increases that your company made without my approval), I have no other option but to pursue legal assistance and open a small claims court case, get the media involved, and leave negative reviews online of this theft/fraud.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 12/19/2024 I noticed that my credit card overdrafted on a Godaddy charge for 1 year of Website+Marketing Premium subscription. This surprised me as I believed I had canceled the auto-renewal when I canceled my Office 360 account that was correlated with this product. I contacted Godaddy customer service on 12/19/2024 and explained what had happened. The agent I spoke to informed me that I was outside the time frame permitted by the cancelation policy and that I would need to file an escalated request. I explained that I understood and that I was fine being charged for December because most of the month had already passed, but that I would not be using the service and would like to be refunded for the remainder of the year. These are services that I am already paying for under another Godaddy subscription and I only subscribed because it came as part of a previous renewal package. He said that the only way to cancel at this point was to go through the escalated request process and he would send me a form to complete via email. Due to technical issues, I was not able to access the email that was associated with the account and contacted them again on 12/29/2024 and 12/30/2024 to get the form sent to my personal email. I completed the form on 1/02/2025 and upon completion was informed that I would be contacted within 7-10 business days. It is now 1/27/2025 and I have not received any correspondence with any of the emails that are connected to this Godaddy account. I have no need for this product, as previously stated, and only wish to be refunded for the 11 months not including the month of December due to my delayed response to the charge. My Request Reference ID for with ******************** is OOPR-***** and the Order ID for this charge is **********. Thank you for your consideration.

  

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On October 27, 2023, our customer signed up for a Website and Marketing plan (W+M) via the GoDaddy website.
  
  On November 12, 2023, they upgraded and renewed the W+M plan for an additional year via our website.
  
  On November 17, 2024, they were notified by email that their W+M plan would renew for an additional year unless action were taken.
  
  On November 27, 2024, an email receipt for the one-year renewal of their W+M plan was sent to them.
  
  On December 19, 2024, they contacted our Care team and requested a refund for the W+M plan. They were correctly informed that the service was beyond refund eligibility, per GoDaddy's Refund Policy that can be found at:
   ***************************************************/refund-policy 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with their frustration, we must decline their request for a refund as the service is still active within their account. Should they choose to disable the automatic renewal preference or cancel the service to avoid future renewals, instructions are provided in the Help article at ****************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 02/02/2025

  Good evening,

  Unfortunately due to ****** implementing their secondary authentication using ******** I was locked out of the email connected to this account for well over a month and did not get these communications. Since I believed I had already turned off auto renew for this subscription when I turned off the corresponding email subscription, as previously stated, I did not know it had renewed until my credit card over drafted. As soon as I was aware of what happened I contacted customer service ****************************. I was hoping that due to the extenuating circumstances there could be some consideration given to my request. I am not seeking a refund for the month of December as I understand that most of the month had passed before I contacted customer service. Again this is a redundant service, that I have no use for. I already have a Website + Marketing + email that is connected to my website and I don't even use that. Thank you for your consideration.

  

  Business Response

  Date: 02/05/2025

  
  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and must respectfully decline our customer's request for an out-of-policy refund. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article at ****************************************************************************;
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm an official reseller for GoDaddy and my company (Dream WebTec) has been lied to and mislead by every member of the GoDaddy customer support team. I've spent 30 hours this month trying to get a resolution to an issue and GoDaddy is doing everything to not answer my questions. I sold $2,485.41 in services in the month of December 2024 and my commission should be $1,084.56, please see attached. To this date they have only wired me $462.93. I have called so many times to get an answer, and they are not giving me one. Leaving me on hold for hours then dropping the call.

  

  Business Response

  Date: 02/03/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Our customer partners with ********************** as a reseller, selling select products under their brand. 
  
  On December 12, 2024, a customer of theirs filed a Chargeback against an order under our customers reseller plan.  This Chargeback withdrew the payment that had been made by their customer and the products in question were suspended?from the account.? As a result of this the associated commission amount was not flagged for payout.  
  
  When the Chargeback was resolved the processing of the payment back to the account of their customer unfortunately was applied as a miscellaneous charge, rather than associated to the original products.  Due to the way the payments were processed our system did not generate a commission. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  On January 31, 2025, our Reseller Advanced Technical Support contacted our customer and confirmed the additional commission amount in question will be paid out to them as soon as possible.   
  
  We empathize with our customer and their experience.  Our office was successful in speaking with our customer via phone to discuss their experience and concerns.  We remain available to assist our customer in this matter and can be reached at ************************************************   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy
  

  Customer Answer

  Date: 02/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *******
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around December 12th, 2024 GoDaddy deployed a "security update" to my email system that partially shut down my company email for 2-3 days. GoDaddy customer support and IT support were unable to fix the issue they had caused. As a result, I had to hire my IT company to fix the issue for me at a cost of $240. Instead of asking GoDaddy to pay me or pay my IT group, I simply asked for a refund of my annual email subscription cost as compensation for my unnecessary expense and the significant amount of time I had to spend on the issue. GoDaddy denied my request. I then asked to speak with someone over the phone about my issue and that email was completely ignored and no one ever responded.

  

  Business Response

  Date: 01/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On December 8, 2024, GoDaddy added Proofpoint Advanced Email Security (AES) to our customer's Business Professional Email plans (M365) to better protect them with additional encryption and security.
  
  On December 12, 2024, our customer contacted **********************'s ************* Team regarding difficulties they were experiencing receiving email and was advised correctly regarding how to address their concerns.
  
  On December 18, 2024, our customer contacted our care team to request that GoDaddy reimburse them for using a third-party contractor to implement the changes they were previously advised; at that time, they were advised correctly we would not provide such compensation.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy cannot reimburse our customer for employing a contractor, we appreciate their selecting GoDaddy as their email service provider. That said, as a one-time courtesy, we have added a month to their email plans at no cost.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a domain from this company on December 16, 2024 and they have yet to deliver the product. On December 16, they said it would be delivered in 14 days. On December 20th, they said it would be delivered on January 26. On January 27th, they said it would be delivered on February 3. I have spoken to support agents on six separate incidents attempting to resolve this matter. The agents have repeatedly lied and delivered untruthful information. GoDaddy is a deceitful and unethical organization that torments its customers.I request that my product be delivered to me.

  

  Business Response

  Date: 01/31/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 16, 2024, our customer purchased a Premium Domain name for a one-year term via an online transaction. Some domains listed as Premium Domains may be registered to third parties who have chosen to sell the domain name via GoDaddys Aftermarket platform. This is the case with our customers purchase of the domain name in question.
  
  On December 20, 2024, GoDaddys ********************* Team notified our customer via email that the domain name in question was under a 60-day ICANN lock preventing the domain name from being transferred to GoDaddy. Included in the notification was the date the ***** lock would be lifted, January 26, 2025, at which point GoDaddy could begin the transfer of the domain name to our customer.
  
  On December 28, 2024, further clarification was provided to our customer, informing them the ****** ***** lock was in place due to the domain name having been newly registered. According to a public WHOIS lookup, the domain name had been originally registered on November 27, 2024, and was under a new registration lock.
  
  On January 26, 2025, our customer contacted our Care Team regarding the domain and was correctly advised that as the ***** lock had just been lifted, our ********************* Team was working to transfer the domain to GoDaddy. In some cases, domain transfers can take as many as seven days to be completed.
  
  On January 28, 2025, the domain transfer to GoDaddy was completed and the domain name was activated in our customers account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
   
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing to address a serious issue with GoDaddy regarding the unauthorized sale of my domain ***************, which I have owned for over 10 years. On January 25, 2025, at approximately 4:00 AM, I received an email stating that the domain had been deleted. When I contacted GoDaddy within hours of this email, they told me I could pay for a broker to try to buy back the domain, which was already sold. This response was unacceptable and raises concerns about their management practices.Background Information I have consistently maintained ownership of ***************, along with six related domains, all renewed under the same settings:************** ****************** ******************* ******************* ********************** Six months ago, I listed *************** for sale through GoDaddys broker services at $25,000, as it holds significantly more value than the other domainsabout 25 times more than the rest combined. Despite these domains renewing without issue, *************** was deleted and sold without any prior notification. Furthermore:I received no emails in December 2024 or January 2025 about issues with this domain.The domain was sold without my consent, and I have not received any proceeds or ************** Notification: I received no warnings or emails about expiration or deletion.Inconsistent Renewal: Other domains with the same settings were renewed without problems.Unauthorized Sale: The domain was sold without my consent, and I was not compensated.Unhelpful Support: GoDaddy said I could only repurchase the domain.I desire a full account history, including renewal notices, expiration warnings, and sale details.Investigate and Resolve: Investigate the sale, clarify why I wasnt compensated, and ensure it doesnt happen again.Compensation or Recovery: Recover the domain or provide compensation equivalent to its value ($25,000). ***** Case Number. I have filed a complaint with *****, and the case number is ********.

  

  Business Response

  Date: 01/31/2025

  Thank you for the opportunity to address our customer's concerns.  
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .  
  
  The domain name in question expired October 1, 2024. Per our customer's account preferences, ********************** attempted to automatically renew the domain in good faith to honor agreements with our customer; however, their financial institution declined payment. Between October 5 and October 15, 2024, GoDaddy sent multiple notices to our customer to inform them action was required to avoid loss of the service.   
  
  Furthermore, on October 15, 2024, as our customer added purchased Domain Ownership Protection to the domain, the domain was parked and held for 90 days to allow our customer to renew. Information about Domain Ownership Protection can be found here: **********************************************************************************;
  
  On January 25, 2025, the domain was removed from our customer's account for non-payment. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  
  
  While we empathize with our customer, the domain name followed its standard life-cycle, as described in the Help article at ******************************************************************************* , and has since been acquired by a third-party. GoDaddy cannot return the domain name. Our customer may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name. 
  
  Thank you again for the opportunity to address the concerns presented.  
  
  Kindest regards,  
  
  **** *.  
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 02/10/2025

  Subject: Re: ID #******** - Complaint Not Resolved Dear ****** **** *******, Thank you for your response. However, I would like to formally dispute the assumption that this matter is resolved. While GoDaddy claims to have followed their terms, they failed to communicate with me during the most critical 90-day protection period (from October 15, 2024, to January 25, 2025). Key unresolved issues: No communication between October 15, 2024, and January 25, 2025 despite my domain being in the Domain Ownership Protection period. GoDaddy has not provided proof that they sent any notifications about the upcoming deletion. Discrepancy in how GoDaddy handled my domains: My other domains initially failed renewal but were ultimately renewed successfully, while Ceowarriors.commy most valuable domainwas not. Why? GoDaddys own terms state that Domain Ownership Protection should have given me sufficient notice before final deletion, yet no notice was sent in the critical weeks before deletion. I request that this complaint remain open and that GoDaddy be required to provide: Proof of notification emails or SMS sent between October 15, 2024, and January 25, 2025. A detailed explanation of why *************** was treated differently from my other domains. Clarification on why I was not given final renewal opportunities as expected under Domain Ownership Protection. This matter remains unresolved, and I request further investigation. Please confirm receipt of this dispute. Sincerely, ******** **** ****************** Customer #: ********* ************
  

  
  

  
  

  

  Business Response

  Date: 02/13/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While we empathize with our customers frustration, we stand by our previous response. 
  
  As previously stated, GoDaddy attempted to automatically renew the domain in good faith to honor agreements with our customer; however, their financial institution declined payments. Our customer was sent multiple billing notices to inform them that action was required to avoid loss of the domain name in question, and they did not take action.  The domain name has since been acquired by another party. 
  
  Account management and renewal of domains is solely a customer responsibility; our customer agreed to this when registering domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. 
  
  As our customer has requested information that is not customer-facing, we advise that obtaining it would require a subpoena. Instructions on submitting a subpoena can be found at this link: ************************************************************************;
  
  Thank you again for the opportunity to address the additional concerns presented. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy