Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 674 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
go daddy's website will not allow me to renew my domain. it's staff failed to update my *************** info months ago. Calls to customer service endure hold times in excess of one hour! [email protected] does not respond to complaints. 1)/renew my domain, retroactively, at no charge. 2) update my email and phone contact info. 3) Return time spent on hold. 4) Pay me $999 trillion per second for wasted time on hold. 5) pay me $999 trillion per second until my website is reinstated!
Business Response
Date: 01/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy provides its customers with full control over their account settings. Customers may, at any time, log into their account and modify those settings. GoDaddy also sent our customer email notifications on November 26 and December 21, 2022, prior to the domain's expiration. Additionally, we sent email notifications on December 30, 2022, and January 1, 2023, regarding their failed billing.
While our Care staff is able to assist our customers with many tasks, updating contact information is solely our customers responsibility. Instructions on how to update contact information can be found here: ********************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 1, 2023, our customer was able to renew their domain with the assistance of our Care Staff.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
two charges hit my **** account in December - both on December 4, 2022; one for $4.99 and another for $60.17--tried to contact customer service -wait time over 60 minutes-Tried to gather info from their website-but you must have a GoDaddy account. I do not have a go daddy account. Sent message through online help and was finally connected to agent. When I explained my issue--he did not respond!Business Response
Date: 01/04/2023
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
On January 3, 2023, ********************** received notification the charges in question were being disputed by the complainant in the form of a chargeback. GoDaddy accepted the chargeback, and the charges have been refunded.
Our office has since connected with the complainant to address their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have bought three 5 domains so far with them and at the same time I bought a service they offer, consist and making a web page with many extras included ( up to 10 pages, they'll do many changes or update the pages)and other things that I don't remember. The sales person told me final price was a one time payment only of $1,500, I can decide when to use it and there was no deadline for them to make my new website; At the same time they told me there was no maintenance or extra payments, monthly or annually since the $1,500 will cover everything. I have been calling once every year to make sure everything was ok telling them that i wasn't ready yet for the web and at the same time making sure everything was ok. everytime they told me the same thing they told me at the beginning ( just call us back when ever you are ready). Now finally that i was ready for it, i called them on 12/28/2022 and woow a nice surprise that a sales rep named ***** and she told me that I didn't have that service available because a payment issue, I told her that i already paid in advanced $1,500 in advanced and there was no balance due. She told me that i was getting deducted every year an amount that they didn't told me and because the last annual payment didn't go thru they canceled my service and lost my $1,500. She spoke with her supervisor and they came with a "REALLY NICE/JOKE SOLUTION" you can pay $536 more and you'll get a cheap service and YES YOU LOST YOUR MONEY.Business Response
Date: 01/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2019, our customer purchased **********************'s ********************************* (WDS) for a one-year term. This service enlists GoDaddy's ************** Services team to create a custom website (for a one-time fee), utilizing our WordPress product to host the site. Before the build can begin, customers must submit information to our WDS team, including images and text for the website.
On September 19, 2022, the hosting plan associated with their WDS plan was canceled after their financial institution declined its renewal.
On December 28, 2022, they contacted GoDaddy's ******************** and were properly advised that their WDS plan had been canceled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 3, 2023, GoDaddy's WDS Leadership team contacted our customer and, as a one-time exception, provided them with a new ********************************* build, along with three years of hosting. Our customer expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a web site domain with GoDaddy.com that I canceled some time ago. At the time they refunded my money to an In-Store Credit account. After I contacted them to complain about the In-Store credit instead of a refund they said they could not do that, they now say they tried to refund the money to the card I had used initially but the card had expired. They gave me no notification of this attempt and I did not know they were doing this so was unaware of the attempt. Now they say it is to late to do any thing about it other than buy a new domain name and then try to auction that off. That does not sound like a reasonable method for getting a refund. I believe that the fact that they made no attempt to notify me of their failed attempt to refund my money negates their refund ninety refund policy and they should refund my money. Any help would be appreciated.Business Response
Date: 12/30/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On May 26, 2021, our customer canceled an unused hosting plan and received a refund to In-Store-Credit (***) which could be applied to future purchases within their account.
On December 29, 2022, our customer contacted our Care team and requested for the *** to be applied to their original payment method. By default, our Care team can only see the last 90 days worth of transactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 30, 2022, our office successfully applied the *** to their original payment method. Our customer should allow 3-5 business days for the funds to fully post to their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 12/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a business owner and someone hacked into my gmail account on November 23, 2022 tried to delete my account / take down my website, or both. I am re-securing all my major accounts. I would like to work with someone directly at Godaddy, as I do not want to risk compromising that account as it is attached to my business website. Please contact me directly.Business Response
Date: 01/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
The account in question has not been accessed since August of 2021.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our offices attempted outreach was not successful, but we have shared steps via the email provided in the complaint for how our customer can secure their account. If our customer requires additional assistance, our support staff is standing by and can be reached at ************, or they can visit ************************************** for chat options.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since 2008, GoDaddy has hosted my website and domain. A few months ago, Sept 2022, my directory of my had been removed. It me and my employee's over 14 years to build the networks of hundreds of businesses. When I called GoDaddy, the tech stated he "I was in luck, they have it stored and could restore it for $159.00. After I paid the $159.00, the tech rep stated there is no guarantee the Directory will be restored. I felt taken of advantage of simply because initially, before I paid he stated I was "in luck" and that it can be restored. I had him refund my money. I did not receive notice that my website's directory was missing, in a time manner as well. I want compensation for loss of business/money or my Directory restored. Just this month, 12/14/2022, I spoke with another tech rep, who reinstated my hosting for $13.99 and stated the website will be restored. Still my Directory is not.Business Response
Date: 12/30/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 29, 2014, our customer purchased cPanel hosting for a one-year term. The hosting has continued to renew on monthly and annual terms via auto-renew, online, and guide-assisted transactions.
On October 29, 2022, GoDaddy attempted to renew the hosting per our customer's account preferences. However, the hosting failed billing. Additional renewal attempts were declined on November 5 and 17, 2022. After each failed billing GoDaddy sent a notification stating action was needed to prevent cancellation. As no action was taken, the hosting plan was canceled on November 17, 2022, for non-payment.
On December 15, 2022, our customer contacted our Care teams regarding their website being down. After discussing options our customer purchased new hosting with an additional fee to attempt to restore website content from GoDaddy's Disaster Recovery server backups. While an option for customers who do not have an actual backup of their website, there is no guarantee that all content will be recoverable. The restoration attempt was completed that same day.
On December 23, 2022, our customer contacted our Care teams advising of database errors on their website. They were correctly advised that the database in question was not recoverable from our server backups.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, every effort was made to recover their website from our server backups.
As a goodwill gesture we have refunded the associated hosting restore fee.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better business bureau staff and Godaddy:I have been a client with Godaddy for over ************************************************************************ your system which caused them to not be renewed even though our credit card details were correct and they were originally set on auto renew. One of the domains towdesk.com was pushed to Godaddy's auction system, with godaddy essentially cybersquatting on our towdesk domain and attempting to profit from its sale. We demand to have our domain returned, and re-instated which went expired due to a glitch in your system, through no fault of our own, and was pushed to auction without giving us the appropriate time to recover. Please coordinate with your team and colleague from the email below to return the following to our account. The domain again is Towdesk.com for which we have a common law trademark.If this and other domains affected by this glitch are not returned, with all redemption fees covered and reimbursed for those and the ones I was forced to pay under duress in the past week I will *** through the courts for damages and the return of our domain, and we will go to the press to outline of what happened. If you could please assist to avoid the burden of these steps that would be much appreciated. Best Regards, *****************Business Response
Date: 01/02/2023
Thank you for the opportunity to address the concerns of the complainant.
******************** is a reseller for Wild West Domains, LLC, which provides solutions to businesses and individuals to sell domain names and various services.
Wild West Domains, LLC, and GoDaddy.com, LLC are separate legal entities with separate Better Business Bureau profiles. The complainant needs to file their complaint with the appropriate company.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
********
Office of the ****GoDaddy
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been a GoDaddy customer since at least **** and have been trying to gain access to my account. I have a valid login and password, but my 2FA was not properly setup. I have followed the instructions GoDaddy provided exactly as they had described it on their website (and their links to "Wild West Domains, LLC???").However GoDaddy refuses to accept any of my government issued ID's, which include a US issued passport, a state drivers license, and a government issued residency card. I have provided this information multiple times over the past several months and their CSR agents continue to ask for arbitrary "selfies" which I refuse to provide (they serve no legal purpose, not stated in their account recovery procedures, or terms and conditions, and are private). I am demanding restoration of my account (e.g. removal of the ineffectual 2FA). I have already served them notice of legal action should they not restore my access and have demanded they retain all of my domains to prevent loss should my credit card on file expire (since I have no access to change or modify my payment methods).This appears to be a common complain amongst GoDaddy customers.Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 22, 2019, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account. This security feature is provided by GoDaddy to prevent account and domain name hijacking.
In the event a customer no longer has access to the mobile device or phone number associated with their 2SV settings, GoDaddy has a vetted and established process in place to remove 2SV from their account on their behalf. More information can be found here: ***********************************************************************
Since November 17, 2021, our customer has submitted multiple requests to our Account Recovery Team to cancel the 2SV; however, our customer declined to provide the required documentation that will allow GoDaddy to remove 2SV from the account on their behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, we encourage them to continue working with our Account Recovery Team to regain access to their account.?
If our customer wishes, once the required documentation has been submitted, they may contact our team at *************** so that we can have their request expedited.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 12/28/2022
Unfortunately the Account Recover team did not accept the required published documentation which included my non-expired ** Passport, residency card or my ** Driver's License. Instead thy asked, anonymously for a "selfie". This is not a valid form of identification and not something I feel comfortable provided ANYONE with, let alone a random non-identified CSR. This is a major security issue and not something identified in their 2FA account recovery documentation, terms and conditions or any other documentation provided by GoDaddy.
Regards,
*************************
Business Response
Date: 12/30/2022
Thank you for the opportunity to address our customers additional concerns.
While we regret any inconvenience and empathize with our customers frustration, we stand by our previous response. As our Account Recovery Team has informed our customer, there is a need for a higher-level review to complete their request and additional information has been requested. To date, our customer has not provided the information necessary to allow GoDaddy to remove 2SV from the account. We suggest that they continue working with our Account Recovery Team to regain access to their GoDaddy account.?
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to buy scumbagged.*** and it would not allow me to use my address obviously we are in *** with several addresses. I am not sure if this is an issue that involves discrimination. I have notice changes to posts and my websites as well that I know for a fact that I did not make. I do screen video everything now so I really do know.Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
A public Whois search on the domain name specified indicates the domain is currently available for registration. Our records indicate that our customer chose to submit this complaint instead of contacting our ************* Team for assistance.
RESOLUTION:
While we empathize with any problems our customer may have experienced while attempting to register the domain name, we encourage them to work with our Care Team if they continue to experience problems. They are available 24/7 at ************** or via the information at https://www.godaddy.com/help/contact-us.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I SAWW A FEW CHARGES FROM THIS COMPANY TRYING TO COME OUT OF MY ACCOUNT, MY CARD IS LOCKED, THAT IS WHY THEY DID NOT GET IT, BUT THIS COMPANY IS CONSTANTLY TRYING TO TAKE MONEY OUT OF MY ACCOUNT, I HAVE NO DEALINGS WITH THIS COMPANY AND THIS JUST STARTED HAPPENING, I CALLED THEM, THEY ARE PLAYING CRAZYBusiness Response
Date: 12/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 21, 2021, our customer purchased a domain name registration for a one-year term via online transaction.
On December 22, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer. However, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.
Our customer contacted our ************* Team the same day for assistance with canceling their renewal. However, our Care Team could not locate the proper account as our customer provided the incorrect email address. Our Care Team appropriately advised them to contact their financial institution for assistance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We recommend that our customer attempt to log in to their account and delete the domain name if it is no longer needed. If they need assistance deleting the domain name, they can utilize the following GoDaddy Help articles.
How to recover my username: https://www.godaddy.com/help/i-forgot-my-username-19121
How to reset my account password: https://www.godaddy.com/help/reset-my-godaddy-password-8
Delete my domain: https://www.godaddy.com/help/delete-my-domain-412Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddy
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