Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,699 total complaints in the last 3 years.
- 724 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with GoDaddy on the 5th of June after my trial expired. After paying I tried to change the template of my website as the one that I was testing during the trial period was not compatible with my business needs. I could not find any instructions or a guide to change the template so I called GoDaddy tech support 6 times in total. They were of no assistance and told me two supervisors would call me back. I never received any call or assistance to resolve the issue. So I asked for a refund. I was told it was done but did not get any email so I had to call back. This time I got 26 emails in a period of 2 minutes that were useless to me. The last representative was rude and was not listening to me. I am still waiting for my refund. Shopify and Wix allow you to change your template without having to refund and repurchase a plan. This is terrible service. Very poor customer service. Unprofessionalism and a waste of my time money and energy. GoDaddy has a lot of explaining to do. Especially when their own tech support cannot assist you in a simple matter. There is a difference between a theme and a template which they did not understand! Very sad!
Business Response
Date: 06/10/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
Between April 1, 2023, and June 5, 2023, our customer activated multiple one-month free trials of Websites + Marketing (***). *** is GoDaddys, do-it-yourself, template-based product to construct a website.
On June 5, 2023, our customer upgraded a free trial of a W+M plan and renewed it for a one-month term in an online transaction. Later that same day our customer contacted our ************* team to request a refund of their purchase. During this interaction their request for a full refund was processed in our system.
On June 5, 2023, our ************* team attempted to work with our customer to the best of their ability to resolve their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 5, 2023, GoDaddy processed a full refund of our customers *** back to their payment method. We ask that our customer please allow time for the refund to reflect within their bank account. Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit.
On June 9, 2023, our office attempted to reach our customer by phone to address their concerrns. Unfortunately, their voice messaging system was not set up and did not allow us to leave a voice message. We welcome the opportunity to connect with our customer and can be reached at **********************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:06/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am at a loss and need to figure out how to get my money back! I recently received a store credit from GoDaddy for services I no longer used in the amount of $1752. On May 23rd I reached out and asked them if they could refund it to my card (communications are attached) as a store credit wont do anything for me because I wont be using any of their services any more. I was told yes and it had been initiated and I would receive and email confirmation. I did not receive a confirmation so on the 25th I reached out again to see if it had been initiated I was told yes and to wait the 5-7 business days. On Tuesday the 30th I reached back out I was told to wait 2 more days. And again on Wednesday I was told to wait 24 hours. Nothing hit my bank, I called again on Friday June 2nd and was told we are sorry but because it has been too long we can not refund your card, however, we can mail you a check in 6-8 weeks. I was not happy at all with this, I was on the phone with the all Friday asked for a supervisor 3 separate phone calls and was told they would call back in 2-3 hours. On the 3rd hour I would call back again and told the same thing every time. I called this morning and again, told a supervisor would call me back within 2-3 hours. My issue is they made promises they could not hold up to and they faithfully took money from that same exact card every month. I really could use that money in my account that I was promised on multiple occasions.Business Response
Date: 06/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer purchased two ********************** SEO Service packages each for one year during a call with our ************* team on June 2, 2022. This service enlists our SEO team to perform website audits and regular SEO updates to help boost a customer's websites in search results.
On May 22, 2023, they canceled their SEO Services plans and were provided with a refund equal to one month of services for each as an In-Store Credit. This refund was provided as a one-time exception to GoDaddy's Refund Policy, which can be reviewed at this link: *********************************************************************;
Our customer has now requested that they be allowed to cash out their In-Store Credit to their original payment method, even though they were correctly advised that our policy would be to provide a check due to the time that elapsed since the original transaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 7, 2023, this office connected with our customer, and they agreed to accept the previously offered check to cash out their In-Store Credit. Our office will remain in touch with them to resolve this matter.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have stated in phone conversations that they will expedite the check process. I am waiting on a return call with what expedited means. I will not be completely happy until I hear that and they truly stick to what I am being told and it arrives to my house in the specified amount of time.
Regards,
***********************
Initial Complaint
Date:06/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain was canceled on March 21st:I had two cards listed on my account, however, only one card was listed for the renewal. The company (Godaddy) charged the second card listed on the account, which I was unaware of the transaction. Thus, I processed a payment. After I learned they charged the wrong card, I contacted Godaddy for a refund and was told "there is no way to refund the incorrect transaction." So, I canceled the incorrect payment through my bank. The first time I called Godaddy to correct the situation, the agent stated "on March 21st Godaddy canceled my domain for nonpayment of an admin fee of $20.00." Even though a second payment was made on February 2nd. I requested to speak with a supervisor and was told "one would return my call within an hour"...I waited for five hours and they never returned my call. So, I called Godaddy again to correct the issue with my domain, this time I was told I needed to "pay the canceled payment from the first transaction with the wrong card and an admin fee of $20.00" to restore my domain. Thus, I "MUST" pay for four years of service or I cannot get my domain returned even though they received payment for two years of service from the payment that processed on February 2nd. Outraged!!!Additionally, I was never informed of the issue with my domain/account. ******************** just deactivated my domain and kept the payment that processed on March 2nd!Business Response
Date: 06/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .On January 29, 2023, our customers domain names auto-renewed for two years per their account preferences.
On February 2, 2023, our customer manually renewed their domain names for two years with a different payment method.
On March 20, 2023, GoDaddy received notice from our customers financial institution that a chargeback was filed by our customer against the January renewal transaction. This chargeback withdrew payments made to GoDaddy and the domains in question were repossessed from their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 6, 2023, our customer called our Care Support. Following a review of their account by our Chargeback team, our customers domain names were reinstated back to their account. As a gesture of goodwill, we have issued a refund for one of the renewal transactions.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:06/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not been able to access my Go daddy account / email for over 4 days. I have requested help daily, spending hours on the phone, well over 8 hours on hold and talking another 4 hours of texting. Nobody will resolve the issue. Each time they 'esculate' the issue for better tech support, support that has yet to be done. I have been a god daddy customer for over 25 years. They used to have great support, rarely any issues anyway. Now I am locked out of my account and they are aware but will not assist with the problem. After hours on hold and doing all they ask, each time they just "esculate' the problem and tell me they will get it fixed. My account is paid in full and I am not getting my service nor are they making any attempt to solve the issue.Business Response
Date: 06/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On May 31, 2023, our customer called our Care support about a technical error they were experiencing with their Office 365 email account.
At that time, there was a ticket created with our Advanced Technical Support team (ATS).
On June 3, 2023, our customer was notified via email by our ATS team that the issue had been resolved.
On June 4, 2023, our customer called our Care team and was able to send and receive emails without experiencing technical errors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience this has caused our customer.
At this time, the issue has been resolved and the account is available for use. Additionally, the password for the user may be reset at their earliest convenience. Our customer may find the following article helpful: ****************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a website domain name, website + marketing with email on 5/15 for toureign.com I created and published the website on 5/31 I called GoDaddy on 6/1 to get help as the website was not showing up upon search The agent said he was going to assist with publishing the site. About an hour later, I received an email that some products had been removed from my GoDaddy account I called back 3 times the evening of 6/1 (kept getting "disconnected") and was told that I had not paid for a website and that I would have to pay in order to connect my account to the site Receipt attached shows that I in fact paid for a website for toureign.com (page 2. $48.06)Business Response
Date: 06/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 15, 2023, our customer purchased the domain name in question and an Email Essentials plan, each for a three-year term, during a call with our ************* Team. They also activated a one-month free trial of a Websites + Marketing (***) Premium plan.
On June 1, 2023, they contacted our care team to request assistance publishing their website. Unfortunately, during this call, their *** plan was inadvertently canceled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy, we have provided our customer with a Standard *** plan for a ******** term at no cost. Furthermore, we have successfully restored and published their plan.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:06/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several unauthorized charges from this company. I need to have this matter resolved immediately.Business Response
Date: 06/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 1, 2021, our customer purchased two ********* ********** emails for a one-month term.
Between August 10, 2021, and May 1, 2023, our customer had been renewing both email plans monthly with the assistance of our Care staff and automatic renewal.
On June 1, 2023, per our customers account preferences, ********************** automatically renewed their services for a one-month term in accordance with their account preferences. ******************** gives its customers full control over their renewal preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to take an active role in their account management. If our customer would like to cancel a renewal, we have included instructions to do so here:
*****************************************************************If our customer cancels a product or service, they may contact our ******************** to request any eligible refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:05/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy takes my money, for a month subscription. Then takes my website off line! They have done this three times! Talking about I didnt pay last month! If you dont pay the website gets suspended! How can I pay for something they did not allow me To use? I paid them may 7th 2023, and only God knows how long my website has been down. I called them to complain! They say yea but you didnt pay last month! While I dont pay the website is suspended! I plan to file a lawsuit because I am Unaware how many times or how long my website has been down on the numerous of times this has occurred!Business Response
Date: 06/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On November 23, 2022, our customer purchased Websites + Marketing (***) Basic for one month after their previous one had expired due to non-payment. *** is a proprietary, do-it-yourself, template-based product to construct a website.
In accordance with their account settings *** was automatically renewed monthly until April 2023, when their financial institution declined our request for payment. On May 7, 2023, our customer manually renewed their ***. Renewing it on this day did not change the original billing; their payment covered the term April 23 - May 22, with the next renewal due on May 23, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customers request for a refund. If they choose to keep their website, they will need to log into their account and manually renew it.
Additionally, we do not have the capabilities to email their web files as this is a template-based program. If they would like to transfer their domain name away from GoDaddy they would need to follow the steps in this article. **********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Site is glitchy to the point of being unusable on a regular basis, but no refunds are offered after 48 hours. It takes longer than 48 to get a site published, let alone determine if the host is going to go offline every 2 days for extended periods of time.Customer service always seems to "transfer" my issues rather than actually fix them. It's hit or miss as to whether you'll ever hear back.Business Response
Date: 05/25/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 1, 2023, our customer purchased *********************** Website + Marketing commerce (***) for a one-month term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
Between May 1, 2023, and May 7, 2023, our customer contacted our ******************** for assistance with their ***. Our staff has attempted to work with our customer to the best of our ability to resolve their concerns.
On May 24, 2023, our customer contacted our ******************** again to request a refund of their purchase. During this interaction our staff properly informed our customer their purchase was outside of *********************** Refund Policy, which can be located here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy and exception to our refund policy, we have issued a refund for the purchase of ***. We ask that our customer please allow 5-7 business days for their financial institution to process this transaction. Please note that the upcoming bank holiday may cause further processing delays.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:05/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am at the end of my rope with a company used to have decent customer service. However now they have blended in off ************* teams that are as useless as they are with every other company who has instituted off-************* teams. Every time I have engaged them they end up hanging up the phone on me because they cannot seem to figure out something as basic as transferring me to a supervisor. When I refuse a callback and elect to wait on hold, they refuse and hang up on me. For the second time in the last 2 months I have been locked out of making necessary changes within my GoDaddy account, and they have created arbitrary barriers to prevent me accessing what I need to access. First, my website was down due to an issue with my DNS records. Because I put the wrong pw in when trying to access the account from my phone, they locked my account for 7 days. So I lost over 7 days of sales on my website, and countless repeat customers who went somewhere else. Luckily the person I spoke with when I called to close my account was finally able to resolve the issue (the 8th person I spoke with in 2 days), so I kept my account open. They recommended I add a 2FA to avoid this in the future, so I did. This time I lost my phone and along with it my Authenticator App which had my 2FA for GoDaddy and 14 other accounts. So now I requested the 2FA be removed from my account, so I can add it back to the new Auth App, and their account recovery team which takes 36 hours to respond to anything, keeps stringing me along with requests to verify I own my account. First they said they needed more info because the picture of my ID was blurry. Fine, I submitted a ******* clear image of it. Then they come back to me today tell me that now they want me to take a "selfie" with my ID. Are you kidding me? If the first ask was not going to be sufficient, why didn't they request a selfie with my ID in the first place? THIS IS COSTING ME TIME AND MONEY PEOPLE!!!Business Response
Date: 05/26/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer enabled Two-Factor Authentication on their GoDaddy account to provide an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message or through ****** Authenticator, as part of the validation to access the account. Two-Factor Authentication is a security feature GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost. GoDaddy does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.
On May 21, 2023, our customer-submitted a request to cancel the Two-Factor Authentication on their GoDaddy account. However, the request submitted required additional documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 21, 2023, our customer provided the necessary documentation and Two-Factor Authentication was removed from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/26/2023
Well if that was what actually happened then I would not have bothered filing the complaint would I? You missed the two other times that more information was requested for reasons that were never explained, and even after providing that and your Account Recovery confirming they received and were reviewing the last email I sent, it still took them another 36 hours to actually unlock the account. They literally confirmed with the customer agent I was speaking with on the phone that they had received it and were reviewing it. Then it took them until 8:30pm the following day to tell me my account was now unlocked. So 36 hours to review a selfie of me with my license.
If you want to choose to ignore the problems with your account recovery team, that is your decision.
Business Response
Date: 05/30/2023
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers frustration, we stand by our previous response.
Furthermore, as our customers domain was classified as being of High Value, additional review was required, and our Account Recovery Team addressed this in a timely manner.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:05/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several domains and an email service for one of the domains. As soon as I was finished purchasing my next step was to set-up my one domain for email service. I tried to log back in the following day, and my account has been locked since. It is now going on 3 weeks that my account has been locked. I am unable to speak to any person on the phone. Everything is done over chat, with 3rd party company out of different countries that are not *****************. I am unable to speak to an ******** on the phone to get this matter resolved. They took my money and have now blocked me from my purchased products and are refusing to unlock my account. They want me to send my government issued ID, a front/back copy of my credit/debit card used for purchase, and a copy of my bank statement over the internet in order to unlock my account. This is highly unethical and very dangerous.Business Response
Date: 05/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 7, 2023, our customers account was locked due to suspected Fraud. They were sent a request to provide documentation as part of our effort to ensure transactions processed within their account were legitimate. GoDaddy takes fraud prevention and the protection of our customer's personal information very seriously.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 22, 2023, our customer sent ** the requested documentation and their account and products were reinstated.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddy
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