Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted GoDaddy by phone 3 times and emailed 2 times to email addresses provided by their reps regarding billing errors for my company HRW *********** email account. 2 of the calls resulted in them promising a supervisor would call me in 1 to 2 hours which did not happen. I am requesting a refund of $287.52 to our credit card on our account for the error of double charges by GoDaddy for our 4 email addresses in 2021 and 2022. When comparing the charges for the 4 email addresses in 2020 of $102.45 and 4 email addresses in 2023 for $143.76, it appears the billing department caught their errors and made sure we were charged the correct amount in 2023. It is obvious there was a problem in GoDaddy's billing department in 2021 and 2022 by looking at the attached receipts for those years. Those are the only years going back to our GoDaddy email receipts to **** which billed 2 emails on 2 separate invoices. All of our emails always renewed at the same time and were all on the same invoice and receipt. Also, the price we were charged in those years is comparable for what ********* charges for more options than just email. It is also odd that the attached receipts printed in 2021 did not even have the email addresses shown. When I look at the receipts on GoDaddy's website now, the email addresses were added after the receipts were printed in 2021. Again it appears there were problems with their billing department during those periods.In talking to their reps over the past week regarding these errors, today I was told by ******, ********* caused the billing increase for the 2 years in dispute. I get the impression is is easier to blame ********* versus taking ownership of GoDaddy's error. Earlier this week, another rep informed me because I am a long term GoDaddy customer discounted my email plan in 2023. It is odd I get a different reason depending on who answers the phone. At one point they offered to refund 50% of the amount in dispute.

  

  Business Response

  Date: 06/22/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On May 27, 2020, our customer purchased four Email Essential (EE) Office 365 accounts for one year. They received promotional pricing at that time due to it being a new product purchase.
  In May of 2021 and 2022, our customers email service renewed at the standard rate as the promotional pricing had expired. Standard pricing for EE plans is currently $71.88 each before tax.
  On May 12, 2023, our customer manually renewed their email accounts. They were charged $143.76 which is a fifty percent discount.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We are sorry for the confusion this has caused our customer. From time to time ********************** may offer discounts on product renewals, however, this is not our standard practice. To be clear, our customer was not overcharged or double billed for the renewals of their email service in 2021 and 2022; they were billed the standard rate. That said, we want to resolve this amicably and as a one-time courtesy, we have issued a partial refund for the 2021 and ****************************************** 2023. While future renewals may be eligible for discounts, our customer should expect to be billed at the standard rate going forward. We hope this clears up any confusion our customer may have regarding email pricing.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****** E
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/11/2023

  Thank you for your response. I appreciate GoDaddys willingness to refund some of the billing in dispute ($143.76)  to the credit card we have used for many years on the account, but am also requesting they refund the other $143.76 to the same card that was used for the payments in both years versus an instore credit on our account.

   

  ****** with GoDaddy stated in the below email she could not credit the card used for the 2021 payment, so an instore credit was provided. Per the attached receipts, I highlighted to show the same card ending in #**** was used for both years. She can provide the instore credit of $143.76 to that credit card too.  

   

  Best Regards,

   

  *********************

  President/Broker

  The *************** Team
  (O)************
  **************************************
  Suite 204
  *******, ** 27612
  ************************

   

  Hi ****,

  I am reaching out regarding your correspondence with the BBB.

  I have submitted two refunds of $143.76 each for 2021 and 2022. The refund from 2022 will be applied to the payment method that was used. The refund from 2021 had to be applied to instore credit. It will not allow me to refund back to the payment method as the original payment method has been removed from your account. You may use the *** for renewals or new purchases. Thank you.

  Kindest Regards,

  Ashlee E

  Office of the ***** GoDaddy

   

   

  

  Business Response

  Date: 07/15/2023

  Thank you for the opportunity to address our customers additional concerns.
  We are unable to submit the refund to the original credit card as it no longer exists on our customers account. We have offered to mail a check and are awaiting our customers response.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  Kindest regards,
  ********
  Office of the *** GoDaddy

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a receipt stating my domain expires in August 2023. After countless hours using their chat system, the agent I reached told me the domain expired and dropped the call. I want to transfer the domain away from Godaddy, but my domain wont show up as registered on my account so I cant get the *** authorization code. This is despicable service and a huge waste of our valuable time.

  

  Business Response

  Date: 06/20/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 14, 2023, our customer contacted our ************* team for assistance with transferring a domain name registration away from GoDaddy to another registrar.  It appears that our customer had created multiple ********************** accounts within our system and had accessed an account without any products within. Upon locating the correct account, the domain name in question was unlocked and our customer received the desired transfer authorization code.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 20, 2023, the domain name successfully completed transfer to the gaining registrar.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing today in regards to a dispute a charge that was on authorized by Go Daddy of $300. Unfortunately I was recently laid off and I am currently unemployed so all of my subscriptions to everything I have let expire when it comes to GoDaddy I had no clue about an auto renewal and needing to personally cancel. I tried calling several times every time I call Im on hold were on a wait for at least an hour and then when I finally get to my turn, the call shuts off I have since used the online chat which is like text however it has been unresourceful and not helpful , I can provide proof of texts that state I am no longer going with Go Daddy due to penalty fees on top of other charges when I first publish this website a year ago it was $180 which at the time seemed reasonable for the year today my credit card was charged $299. For me this is a financial deficit. I have zero income coming in right now. I was laid off very unexpectedly and my website is for a self-employed business That Im trying to get off the ground however I cannot afford $300. My concern is is that it was so easily charged and that since yesterday today is now June 13. I have been unsuccessful, navigating their website to cancel this order and or cancel subscription. This feels very wrong as a consumer , Im not asking for an apology. Im just asking that my credit card is refunded and that I am no longer working with GoDaddy using their products.

  

  Business Response

  Date: 06/15/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 4, 2022, our customer purchased our Websites + Marketing (***) site builder for a 1 year term. *** is a proprietary, do-it-yourself, template-based product to construct a website.

  On June 13, 2023, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on May 29, and June 12, 2023, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customers responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers frustration over the pricing increase from their initial purchase. GoDaddys pricing strategy is to give customers a discount in their first year when they are likely to be just starting out in their business and may not be up and running yet. After that, we ask customers to pay the fair market value for a service that helps their business be successful.

  Our offices attempts to connect with our customer to refund their unwanted renewal has not been successful. We encourage our customer to cancel the product in question with the instructions we provided them and respond to our email. Once we confirm the product has been canceled, we will issue the refund.

  The renewal will remain eligible for a refund for 30 days from the renewal date which is July 13, 2023.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back for yet another issue with Godaddy. In trying to completely rid myself of their service, the last product I was promised a refund for was the remaining years left on a pre-payment of a 5 year privacy term.After all the previous issues, headaches and time wasted with Godaddy, it was time to pull completely away.I was promised the refund back to my credit card, as I wish to no longer be a Godaddy customer. The *** received approval from management to do so and they confirmed the last digits of my credit card on file and confirmed that I would see the refund in 5-7 business days. I immediately got an email receipt confirming the refund and as I scrolled all the way to the bottom, it says it was issued as a store credit. (please see attached .pdf of email).Since then, I have called back numerous times and have spent upwards of an hour on hold being told each time that they fixed the problem & the refund is going to be returned to my card.My account page is empty (please see the attached screenshot where there is no store credit listed or anything listed) and I have a recording of todays conversation, again, being told that the refund is being issued to my credit card.Once I hung up with todays ***, I received the exact same refund email stating it is being issued as a store credit. (please see attached pdf of this email).This last *** also sent me an email confirming our conversation (as notes were on file that the refund back to my cc was approved) that the money was to go back to my credit card (please see attached pdf of this email).Ive been chasing my tail for the past 11+ days and would appreciate your help for the promised return of my $67.76Cdn issued back to my *****

  

  Business Response

  Date: 06/14/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On October 30, 2011, our customer purchased a domain name for a five-year term during a phone call with our ************* team. That domain has been renewed multiple times, most recently on October 21, 2022, during an online transaction for an additional five-year term.
  On June 12, 2023, our customer called our care team and requested a refund for the time remaining on their domain registration. As a one-time exception to our Refund Policy, they were refunded for the remaining time on their domain, which was processed as an In-Store credit (ISC).
  They have now requested that they be allowed to cash out that credit.
  Due to the time that has elapsed since the original transaction date, we are unable to process a refund to the original payment method as requested by our customer.
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  Unfortunately, due to the time that has elapsed since the transaction in question was processed, we cannot cash out the **** However, this office has communicated refund options to our customer and is awaiting their response.
  In the future all refunds will be processed in accordance with GoDaddy's Refund Policy which can be found at this link: ***********************************************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Julianne & *************************
  
   
  

• Initial Complaint

  Date:06/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy recently purchased MediaTemple. I was NOT able to login and cancel my account and ********************** never responded to my inquiries for help in doing so. When they transferred to GoDaddy, I had no idea until I checked my banking account and saw unauthorized charges. I only recently was able to get into the GoDaddy attempt to contact the customer service. ********************** charged me $251.97 for services that I DID NOT AUTHORIZE! I never even signed up for an account. This is theft. When I brought this to their attention, they refused to close my account and give me a refund for the products/services that I DID NOT AUTHORIZE. They're refusing to give me my money back when I never agreed to pay for these products in the first place. I left GoDaddy years ago because they have a history of stealing from and s******* over their customers. Now, against my will, they have done it again.All I want is my money back and for my account to be closed. That's it. But, they keep refusing to do so. Attached is a screenshot of the unauthorized charges and a PDF of the discussion between me and a GoDaddy rep, who refused to help me.This is theft. It should be treated as such. Again, I never authorized the creation of any account with ********************** and I certainly never authorized the products/services NOR the charges they stole from my bank account. I'll be contacting my bank in addition to this to block all attempts to steal from my again by GoDaddy.Order numbers (which I did not order) were:********** - $99.99 ********** - $75.99 ********** - $75.99 They refunded order ********** for $99.99 but currently REFUSE to refund the other $151.98, which, again, was never authorized in the first place. It's also important to note that their rates are HIGHER than Media Temple as well, which was also not agreed to. I'm contacting my bank for a refund, though this may not happen.

  

  Business Response

  Date: 06/14/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 2, 2023, our customer's domain name and server-hosted content were migrated from Media Temple account to a ********************** account. This move was made because Media Temple (a GoDaddy Company) was being shut down. 
  
  Subsequently, on May 8 and June 8, 2023, the GoDaddy server hosting our customer's content was renewed using their previous Media Temple account settings. After each renewal, an email notification was sent to our customer.
  
  On June 11, 2023, our customer contacted **********************'s ************* team and requested a refund for both server renewals. At that time, they were correctly advised regarding GoDaddy's Refund Policy. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 14, 2023, this office connected with our customer and advised them that we had been notified that the customer had processed chargebacks against their server renewal transactions. As these chargebacks withdrew payments to GoDaddy, we suspended their server.
  As GoDaddy will not contest these chargebacks, their server has been canceled, and the associated funds have been returned to their financial institution. Funds returned after a chargeback may take up to ninety-five days to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business web site is being built by Godaddy, and I have a serious complaint about the department that handles doing updates in that, even with the smallest request for updates, they seem to have great difficulty understanding what needs to be done! On this most recent update I submitted that simply involves updating 2 pages on the site, although I gave them a word document to explain the changes, along with 2 slides that show what the pages look like after the updates, they sent email asking for clarification on what needs to be done. I am attaching complaint letter I intended to send to Godaddy Corporate, and to Godaddy *************** to let them know they have inept employees that need to be replaced, however, my web search did not find email addresses for those offices. A found a help link that connected me to a Godaddy rep where they only do things via text, and they sent me a text to ask what needed. However, rather than simply providing the email addresses, they wanted to know why I wanted the addresses. After I explained I simply needed to report and issue I am having with the ************************** that does update, and that I wanted to present the issue to Godaddy otherwise I would forward this issue to BBB. At some point he gave me his email address ********************************** so I could forward the complaint to him which I did. I told him he could simply reply to my email since he now understands details of the issue but he replied saying they don't do anything via email, just went round and round! I came to realize here is another useless member of that team! I am attaching the complaint write-up I wanted to present to Godaddy so they know they need to make some changes so people good qualified technicians to do web page updates, which includes details I presented they simply could not understand, and there was no way to make it any simpler!

  

  Business Response

  Date: 06/14/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 17, 2023, our customer purchased **********************'s **************************** during a call with GoDaddy's ************* Team. This service enlists our ************** Services (WDS) Team to create a custom website (for a one-time fee), using our Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built. 
  
  From March 23 to June 7, 2023, our Design Team worked with our customer on their website build to the best of their ability.  
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 19, 2023, a member of our WDS Leadership Team contacted our customer to address their build experience. During this interaction, our team resolved our customers' concerns, and they agreed to move forward with the build. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy Payments is processing payments on accounts not approved and our e-commerce store lost sales and customers because of GoDaddy. And in addition, GoDaddy is charging processing fees. GoDaddy offers a payment service for WooCommerce, and we liked the option so we signed in, however then we received an email stating the account wasn't approved. In the meantime a customer processed an order for $594.00 and to our surprise it was processed by GoDaddy. How is it possible for GoDaddy to process the order without the account being approved??Then, we received a notification that the order had been refunded and we were charged a total of $13.96 on fees.We did not only had no saying at all regarding the refund, we lost the order, the customer and now we are also loosing money on fees.

  

  Business Response

  Date: 06/12/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On May 30, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure online debit and credit card payments through their website or in person.
  On June 6, 2023, our customer was informed that ********************** Payments would not be able to service their account due to the status of their application.  Common reasons why a GoDaddy Payments application may be denied can be found here:  ***************************************************/commerce-services-agreement.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 
  The transaction in question was refunded by our Payments Team on June 6, 2023, and can take **** business days to return to the respective account. 
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go Daddy has a charge on my Debit card that shouldn't be there, I am on an annual plan that renews for my email on 12/20/2023 and is being charged on June 9th, 2023...I don't understand why this charge is there and this makes me not trust this business. The account is under *********************** but I am his wife and pay for my own email for our business. I want this $22.17 charge removed from my ***********

  

  Business Response

  Date: 06/21/2023

  Thank you for the opportunity to address the complainant's concerns.

  From the information provided, the complainant does not appear to be the account owner.

  Our office was not successful in connecting with the complainant. Our office has shared the directions with the complainant to review the billing history for the account in question. Our Care Staff is also standing by 24/7 for general support and billing concerns.
  **************************************************

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to respond in a timely manner, loss of email, disruption to other software products, redirecting ********* queries to GoDaddy

  

  Business Response

  Date: 06/13/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 30, 2020, our customer purchased 6 Microsoft ********** Email plans for one-year terms each via a support-assisted transaction.  These plans continued to renew on an annual basis. 
  
  On May 17, 2023, our customer contacted our Care support team regarding issues they were experiencing in accessing their M365 email plans.  We were able to confirm our customers issues associated to a known issue within select M365 plans.  
  
  On May 25, 2023, our Advanced Support team notified our customer the known issue had been resolved. 
  
  On June 1, 2023, our customer contacted our Care Support team requesting to move their M365 plans to another provider. A migration ticket was created, and our customer was properly advised this process should complete within 5 to 7 calendar days. 
  
  On June 5, 2023, our Advanced Support team notified our customer their email migration had completed. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  At this time we are seeing the migration of our customers email accounts to their new provider has completed. 
  
  Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.  We welcome the opportunity to connect with our customer and can be reached at *****************************************************************************************. 
  
  We appreciate our customers' candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers.  ********************** strives to offer the best service levels in the industry. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Purchase: March 27th, 2023 Given the run-around by support for 3 weeks, finally given a solution, given refund for hosting, then ~$500 for the basic package, and restore fee. A different website is restored to the customers hosting service. They refund the restore fee, and tell customer that I need to call back in to refund the hosting service.I call back in and am told that it is outside the return window of 30 days, when I have been going back and forth with support, and asked to wait for 'things to resolve' for 30+ days by their support team. This was all via phone call

  

  Business Response

  Date: 06/12/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 28, 2023, during an online transaction, our customer purchased a Deluxe Managed WordPress plan and a Professional Email plan for three years. This transaction also included an *************** plan and our Up & *************** for a one-year.
  
  On April 25, 2023, our customer contacted our ******************** to advise the products were purchased in the wrong account. Unfortunately, our staff inadvertently only canceled and refunded the Deluxe Managed WordPress plan.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has attempted to connect with our customer to address their concerns; however, our attempts have been unsuccessful.
  
  We are happy to offer a refund for the remaining products associated with the referenced transaction. However, before we can do so, they will need to cancel the *************** Up & Running for a one-year term and a Professional Email for a three-year term via the steps provided to them via email. They may email us at ********************************************* once the products have been canceled to request their refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy