Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a domain and website that I paid for with godaddy for years under passyourtaskjax.com. I just needed a basic minimal website and felt I was paying too much and finally spoke with someone who informed me about the free one page basic starter site, which I eventually switched from my Websites + Marketing Basic and domain: passyourtask.godaddysites.com to the free one page website under passyourtaskjax.com in August 2021. I noticed around December 2022 that my website was not allowing me, or anyone to access it and said it was up for grabs so I contacted go daddy on 12/9/22 & 12/27/22 to try to resolve this. I spent hours and spoke with multiple people and they all always think I am talking about my previous website that I paid for and never pay attention that it is the free one page site. I never was able to get the issue resolved, but at least I was able to view my website under my account information myself. I kept getting reminders that my domain was going to expire in September, but that it was going to be protected and still locked in until ****. I am ready to start recreating my website since I could not use my godaddy site and no one could resolve my issue and I could only preview my page but not access it so I went to get the text and pictures saved off of the page and now it is completely gone and I have been told it was deleted. I was told I was also warned it would be deleted, but I was not. I do not show any history of this website under my account and am completely mindblown that my hard work was just deleted with no warning and that I can't at least get the information I had saved off of it when I just spoke with you all about it literally less than 1 month ago! I feel like no one is really looking at the website I am referring to and always going back to the one I previously had. I am only talking about the one page site which was the basic starter free page using your template. I just want to save the information that I had & cust serv does not help me.

  

  Business Response

  Date: 01/29/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On September 29, 2020, our customer purchased a domain name registration for a one-year term.  The domain subsequently renewed in 2021 for another year, but it wasnt renewed in 2022 and was eventually removed from our customers account for non-payment on January 24, 2023. 
  
  Included with the purchase of the domain was a free version of GoDaddys Websites + Marketing (***) website builder platform.  Our customer utilized the included *** to build their site.  The inclusion of the *** was tied to the domain registration, and when the domain was canceled, the *** plan was cancelled as well. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, we are unable to recover the website content associated with the free *** plan.  Our office was able to locate archived versions of our customers site on the third-party website www.archive.org.  Our customer may be able to utilize this option to view and capture content from their site. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18 2019 I created an account with Godaddy. The name of the domain created was called Onlineprofitpros.com About a month or two into having that domain, I contacted Godaddy via phone to cancel that account being that I was moving in a different direction. I did this to ensure I did not receive and further charges. The email that I provided was more or less an email that I barely check and one that I use for spam/junk mail. Today I check that email and noticed that I had an email for Godaddy explaining that I will be charged $80.00 due to my domain becoming "expired" and will no longer be in use. I called and spoke to ****** who after putting me on 3 timely holds, explained that even though I canceled in 2019 after setting this up, that I was still getting charged the $5.99 per month and that I was indeed active. She informed me that the only thing she can do is credit me for the past 3 months (which she did) but that all other remaining charges will remain. That is unacceptable and I am surprised that a company as big as Godaddy could not satisfy and understand my inquiry and/or request. Name : *********************** My customer number is : ********* Domain name : Onlineprofitpros.com

  

  Business Response

  Date: 01/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 17, 2019, our customer purchased the domain name in question for a two-year term via the GoDaddy website. Immediately afterward, also through an online transaction, they purchased an Email Essentials plan on a monthly basis.
  
  We provide our customers with full control over renewal preferences, and they can, at any time, log into their account to modify these.Per their preferences, GoDaddy automatically renewed the email monthly, most recently on September 17, 2022. Following each renewal transaction, an email was sent to them.
  
  On October 17, 2022, GoDaddy attempted to automatically renew the email service to honor agreements with our customer, but their financial institution declined payment. As a result, the email plan was ultimately canceled on November 6, 2022, for non-payment.
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On January 21, 2023, our customer contacted **********************'s ************* team for the first time to request a refund for all renewals of their email plan. They were correctly advised that these transactions were outside GoDaddy's Refund Policy. But, as a one-time courtesy and exception to our Refund Policy, they were provided refunds for the three most recent renewal transactions.
  
  At this time, we respectfully decline our customer's request for additional refunds and advise them that all future refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at ***************************************************/refund-policy
  
  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 01/24/2023

  This is poor business practice. They were contacted and they were also given the information that I do NOT wish to move forward with the contents purchased because I simply was not going to use any of it. I had moved in a different direction for my needs. 
  

   

  They most certainly have on record that i have not used the domain, nor have i used the email service. Why would i pay for something that is not being used? 

   

  

  Business Response

  Date: 01/25/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  The only record we have of our customer contacting *********************** ************* Team is on January 21, 2023, when they requested to cancel their email service and request multiple refunds. During this interaction, as a one-time courtesy and exception to our Refund Policy, they were provided refunds for the three most recent renewal transactions.
  
  While we respectfully decline their request to provide additional refunds, if they can provide documentation supporting their claim that they contacted our care team to cancel their product, we would be happy to reconsider this position.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 01/28/2023

  It's easy to request documentation for something that does not exist. We are talking about a phone call... 4 YEARS ago. 

  I cannot say that I'm surprised. Upon looking up business reviews, you don't have the best track record. It seems that scamming people is a normal practice, unfortunately. 

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  I'm surprised that this is how GoDaddy conducts business. Upon investigating the reviews, I've reald that this is thnorm for.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called multiple times for this business to remove 2 factor authentication on our account but have failed to do so. I have been on the phone with them back and forth for 2 weeks and nothing is getting done. They said that they will send me an email in ***** minutes, here I am days later. I need two factor authentication removed because the phone that permits the access is not working. They tell me to submit the two factor removal form which I have done 4 times. I told called them to send the confirmation email to another email which they told me to submit another form, and another. This business failed to deliver anything to me. My business is paying for Domains that need to be canceled but I cant because of this two factor authentication issue which they have yet to resolve. The last representative I even asked to speak to a manager which they refused.

  

  Business Response

  Date: 01/23/2023

  Thank you for the opportunity to address the complainant's concerns.
  
  Upon conducting business with GoDaddy, we require that our customers acknowledge and accept our agreements, found at ***************************************************.
  
  On January 23, 2023, this office connected with the complainant to explain that they were not the listed account holder for the account in question. We also explained that  GoDaddy has a vetted and established process to gain access to an account and suggested they work with the account holder and reference this GoDaddy Help Article: GoDaddy - Regain access to my domain or my GoDaddy account 
  
  The complainant also accepted our teams offer to continue working with them to gain access to this account. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently one out of 3 of my domains began displaying this website is deceptive and trying to steal your information. I called GoDaddy and they initially told me that I had to purchase another security package to get the message cleared. I explained to the rep I didnt feel comfortable with that because Ive had the domain for years without any issues so they told me I could call back and speak with hosting the next day. Due to my schedule I couldnt call back for a few more days but when I did the new rep informed me she was getting me to hosting but I declined and asked to cancel the hosting portion of my account which would clear the security message from my domain within 24 hours or so. Days later the security message is still there. I chatted with a rep online last night and after he told me he was fixing the issue told me to hang on and never came back to the chat. I called and spoke with someone who was helping me after waiting on hold for ******************************************************* confirm if my site was working now which it wasnt. All I want is for my site to be parked without the security message and no one is helping me. I called back again and waited on hold for 2 hours and the call disconnected. After calling 4 times and chatting with someone Ive waited on hold for over 6 hours for my issue to be resolved over the course of 5 different interactions and still Im receiving the security message when I got to my domain online. Im not sure what else to do and I cant continue to wait on hold for hours at a time for someone at the company to get on the phone and not be any help and to disconnect my call after waiting for hours. Please someone help me.

  

  Business Response

  Date: 01/20/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  The warning our customer is experiencing is produced by ****** Safe Browsing, which is a service browsers use to help identify websites that contain potentially harmful or malicious content. GoDaddy does not have the ability to remove this warning.
  Between January 1, 2023, and January 18, 2023, our customer contacted our *********** via phone and online chat to discuss their concerns and request assistance with removing this error. During these interactions, our staff attempted to assist our customer to the best of their abilities.

  RESOLUTION:

  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.

  While GoDaddy is unable to remove this warning on behalf of our customer, our office has connected with them to share resources that *** help remove it. In addition, we will continue to work with them to resolve any outstanding concerns they *** have.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ----- Godaddy stated that everything will work once migration was done, yet 100% of email forwarding has not worked since this forced move.-----Workspace email, force moved to Office 365 with only 29 days notice and no explanation for why other than the current free email with paid hosting service is being retired, a bad joke to me as what I had bought was paid email service via hosting and with each domain name registered with them.No technical support was provided in advance on how to update my email client to use the 365 service.After digging into the situation a bit more today, 17 Jan 2023, I found that zero of my old email forwarding addresses were setup at all. I have not and cannot receive emails because of the failure of Godaddy to do their part.Ideally, email should be usable on my hosting plan, but the steps on how to do so are vague at best with how blasted my domain names dns is on how it should be configured to use hosting for my email. I have no clear idea what the correct dns should be under cpanel hosting and Godaddy does not provide that type of info without a legal fight or other extraordinary efforts.This forced email move with no internal options provided is clearly a money grab by the new owners.what I want:Since I cannot get a refund for hosting if I cancel it, but should be since the terms of the sale are prior to the removal of free email with hosting...GODADDY NEEDS TO FIX ALL CURRENT MAILBOX AND FORWARDING EMAIL ADDRESSES TO WORK UNDER MY CURRENT CPANEL HOSTING. I have over 100 of them, 89 forwards are still visible under the old workspace email list which say they were migrated to 365 but are not.Passwords for the mailboxes are set already and the admin there can see what those are without difficulty.Credit, extending free Office ******************************************************************** unwilling to setup email to work under cpanel.

  

  Business Response

  Date: 01/22/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 8, 2022, our customers email addresses were migrated from our legacy Workspace platform to **************** 365.  Our customer was notified via email prior to the migration. 
  
  We have a dedicated team of ************* available to assist customers with any migration-related concerns, and our records indicate that our customer has not attempted to contact them for support.  The Email Migration Team (EMT) can be reached directly at ************.  We would encourage them to contact our EMT directly for support. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has reached out to our customer via email offering to provide additional assistance if needed. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy incorrectly took money out of my PayPal Account without authorization.

  

  Business Response

  Date: 01/17/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
  
  On January 12, 2023, per our customers account preferences, GoDaddy automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices on December 12, 2022, and January 6, 2023, informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken.
  
  GoDaddy provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On January 16, 2023, our customer contacted our Care team. The services were canceled and our customer received a full refund for the recent renewal transaction. As all the products and services have been canceled from our customers account, if they desire to close their GoDaddy account, they may use the instructions within our Help article at **************************************************************
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone service from FREEDOM VOICE Was disconnected I called on 1/7/2023 To restore my phone service I was told to pay $57 in order to restore service. I paid the $57 to restore the phone number **************** Customer # ******* On 1/8/2023 I received a invoice stating I need to pay $10 then another invoice for another $10 then another invoice for $54 then another invoice for $64 then my device was shut off again that fast within 72 48 hours of paying a restore fee. On 1/7/2023 I was assisted by ***************************** with FREEDOM VOICE my service was restored for 1 day this restore help I dont feel was actual help because my money was taken and my service was disconnected within hours. I believe the system is charging me for months I never had service and that is illegal I also believe these people are finding ways to extort money from people during hard times. I have had my phone service since 2020 and was hospitalized with covid for the months I had no phone service k called in to let them know and asked if the service could be suspended and placed on hold and I was told it would be with no charge placed on hold. I placed a concern and on 1/13/2023 and was told I would receive a phone call from a supervisor with *** 24 hours. Today is 1/16/2023 and I have yet to receive a follow up call or resolution from a supervisor or customer care associate. These people tell me the same thing every time I call. Also I would like the phone call pulled from ******** on 1/7/2023 in order to resolve this matter so we can all hear what was told to the customer in order to restore services. Everything that was told to me the customer was a lie. While my services are off I am a freight broker and I am missing my customers phone calls and my business is suffering now my household is losing right now because of this situation. I would like looked at for other customers receiving this type of treatment lies and false promises taking peoples money is also known as theft and robbery

  

  Business Response

  Date: 01/23/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with Freedom Voice, our customer acknowledged and accepted the agreements, found at *************************************************************;

  GoDaddy acquired Freedom Voice in 2016. For more information, please see ************************************************************************************************.

  Freedom Voice is experiencing unexpected technical issues and is working quickly to resolve them and minimize any impact to our customer.

  RESOLUTION:

  ********************** upheld its agreements with its customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer. We will continue to work with them to resolve their concerns. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***************************;
  Office of the ***** GoDaddy 

  Customer Answer

  Date: 02/07/2023

  They did not help me this is a complete lie as a matter of fact my phone number is disconnected again they put it back on only for 24 hours now it is back off within 72 hours please help me because this company is lying and the man who did call me said he would fix it and call me back but never did and its off my phone should not be off 

  

  Business Response

  Date: 02/13/2023

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our initial response.

  Freedom Voice had experienced technical issues and worked quickly to resolve them and minimize any impact to our customer. Our records indicate that their service is active, and they are no longer receiving duplicate invoices.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest Regards

  *****************************
  Office of the *** | GoDaddy

• Initial Complaint

  Date:01/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Multiple calls and texts trying to transfer out a domain, change email to do it * I got zero help as the verification texts, never had a solution, just links * Cust. No Service call que was to long. EXAMPLE: nothing below 20 min and the prompts are at least 8 deep.* Horrible solutions for transferring out to help and thy hide everything.Conclusion HORRIBLE COMPANY., If you are **********'t ever use them, especially for business. I had multiple clients and they didn't care. Apparently, they don't need the business, because that's their customer service attitude.

  

  Business Response

  Date: 01/17/2023

  On January 15, 2021, our customer purchased the domain in question for a one-year term via online transaction. This purchase also included GoDaddys Full Domain Privacy and Protection.

  Full Domain Privacy and Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against high-risk domain changes, cancellations, expirations, or the transfer of a domain name.

  This service requires a domain registrant to verify their identity using a One-Time Password sent via email to the domain registrant on file. More information about Full Domain Privacy and Protection can be found here: ***********************************************************************.

  On January 13, 2023, our customer contacted our ******************** via online chat for assistance with updating their domains ***********. During this interaction, our customer expressed they no longer had access to the email associated with the domains registration. Our staff informed our customer they would need to enable ******** Authentication on their account, as an alternative way to verify their identity, before this high-risk change to the domain could be made.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer. We will continue to work with them to resolve their concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest Regards,
  *****************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 01/18/2023

  GoDaddy gave nothing but excuses, same thing they have been doing on the phone.  I did  the 2 factor, tried to change contact for the Web, but it would never change.  I have tried to deal with GoDaddy for the last month, it shouldn't take this long, to transfer domain and change an email over the phone, makes no sense to verify on the phone, but still require verification emailed to you.  

  They wouldn't accept the client confirmation, on the phone, so we filled out the ownership, twice.  

  Why won't GoDaddy let me transfer the domain.  The only possible reason they are making it hard, so eventually the client gives up, can be my only assumption.

  This is a complaint that everyone should READ.  GoDaddy gave no help, AGAIN.

  This is not a complaint that requires anything from GoDaddy, because we have tried everything, and they will just send another excuse from their FAQ; which I have already received, with numerous links and not enough time to read all them and still no resolution.

  

  Business Response

  Date: 01/20/2023

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our initial response. If our customer is unable to verify their identity using the domain registrants email, they will need to enable 2-Factor Authentication on their GoDaddy account in order to make their desired changes to their domain. We have included instructions to enable 2-Facto Authentication below. Please note that this process can take up to 24 hours.

  ***********************************************************************

  This offices attempts to connect with our customer have been unsuccessful to date. If they still require assistance regarding this matter they are welcome to email us at *********************************************** and we would be happy to connect with them in an effort to help resolve their concerns.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards,

  
  *****************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/2021 I made a purchase (invoice 1937624792)to transfer several hundred domains to godaddy. my card was charged and the representative that was helping me did not successfully transfer the domains. she told me there was errors and they would not be transferred. I asked about the $2176.75 charge to my card and if it would be refunded, she told me it would be a credit on my account. As I have many domains with godaddy that was not a problem. I expected the current domain renewals would just go against the account credit. I am getting back to the task of transferring the domains and I noticed that she did not credit my account like she said. I contacted Godaddy and they told me they are not going to refund me or give me a credit. Now I am past my time to challenge this charge with my credit card (which i guess they know) so they get to keep the money and I don't get the transfer. I am a current customer and it makes me mad that this is how they resolve this kind of issue. It is obvious the domains did not transfer.

  

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On September 16, 2021, our customer purchased the transfer of 225 domain names to GoDaddy. As our customer took no action to complete these transfers, they were canceled on October 17, 2021. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On January 19, 2023, this office connected with our customer and provided them with an In-Store-Credit equal to their September 16, 2021, transaction. They expressed their satisfaction with this outcome. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:01/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy took down my website. I was not able to make payment as I was sick and also had gotten laid off due to the Pandemic. Two reps waved all charges and said I did not have to pay anything and that they were giving me covid relief hardship and I was not responsible for payment. They had me on hold for one hour and then said I need not worry, the site will be up and running. They lied and the site is not running. The last rep was ********. I have all his texts, he had kept texting for 30 mins. He was rude in text and did not want to help me. Godaddy needs to honor my hardship and do as they said by not charging me and putting my website up as they promised.

  

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 16, 2021, our customer purchased an Ultimate Managed WordPress Website plan for a three-month term during a call to GoDaddy's ************* Center. 
  The plan has been renewed every three-months, most recently on September 24, 2022.
  
  On December 26, 2022, they called our ************* team and asked that the next payment for their website plan be delayed. At that time, they were properly advised regarding the limitations associated with their request.  
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On January 17, 2023, our customer called our *********** and as a one-time courtesy, was provided with a one-month extension of their website plan. In addition, they were provided with a hosting restore at no cost. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy