Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,699 total complaints in the last 3 years.
- 724 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy acquired MedaTemple and ever since the change, my email has disappeared and GoDaddy hasn't fixed the problem. As a matter of fact, they said I needed to contact MedaTemple to fix the problem.
Business Response
Date: 07/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customers email and hosting plans were recently migrated from MediaTemple to GoDaddy. Prior to this migration, our customer was sent several emails advising that they needed to take action to prevent interruption to their email and/or hosting services. Between the dates of June 12 and July 3, 2023, our customer contacted our ******************** ****** several times for assistance with their email. Our Care team attempted to assist them to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate that our customers email should be fully operational at this time. Our office attempted to connect with them on July 7, 2023 to confirm that everything was working properly. We were unable to reach them, but we left a voicemail offering our assistance if needed. We will remain available to assist, and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:07/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After more than 10 years using GoDaddy, recently I have been having issues regarding security compromising my website, and information. This is happening for around 4 months. At the beginning they recommend me to purchase website security for a extra fee, but the issues keep compromising my account and information, ( WITH OUT MENTION THE INCOME LOSES THAT I HAVE SUFFERED) After calling more than 20 times to " the support team " for over the last 3-4 months [ whit out counting the many times they hangup on me ] They never give me a solution or told me why, how, who or when my account was compromised or someone getting access whit out my knowledge. Really disappointed with godaddy!!! Supposedly the best??? ( my income has taken a huge hit) Also ****** and the Metro area has had record Hail Damage, and as a ROOFING COMPANY at this point I can't trust the support call center. I have called numerous people at Godaddy, ****, *******, Cal, amongst others, I have emailed them, and all they want to do is upsell me!!! $99, $129, buy more security even though I have security, but a New Wordpress site has been the #1 target since day 1!!!! Now they are telling me that they dont even know how many days my website has been up or down, but that is their job. The last guy I talked to who is ***, supposedly a manager, all he is trying to do is upsell me. I asked for his manager, and he said oh that wont happen.!!! HELP!!!!!! This is costing me millions!!! They have been operating my emails for years, I purchased my website name from Godaddy years ago. I am afraid I am going to lose everything, this company is horrid.!!! I have asked for an upper management person to contact me, not ***, who says he is a manager, but does nothing. I asked for a VIP team member, he said theres no such thing. I need somebody from the presidents office to call me.Business Response
Date: 07/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On June 23, 2012, our customer purchased hosting for a three-year term in a Care support assisted transaction. On June 12, 2016, this hosting plan was cancelled and removed from our customers account.
On February 25, 2022, our customer purchased hosting for a three-year term in a Care support assisted transaction.
On April 11, 2022, our customer purchased a content migration service to migrate their existing website to their newly purchased hosting plan.
On April 28, 2022, our customer purchased Website Security and *** Services with the assistance of our Care support team. The Website Security was purchased for a three-year term, and the *** Services were purchased on a month-to-month recurring basis.
Between May 3, 2022, and July 7, 2023, our customer worked with our Care Support team regarding concerns they were seeing associated to the security and functionality of their website. During this time our Care Support team worked with our customer to the best of their ability to address these concerns and satisfy their account needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer.
Our office has been successful in connecting with our customer via phone and is working to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 07/12/2023
we are not even close to having this resolved, I got one phone call from ****, he was supposed to call me back on Monday never heard from him, I was supposed to get a call this week I guess, nothing, crickets. My website is still not operational correctly. And now I have received like three or four Go Daddy emails telling me that there is malware on my website. I was told by ***, that there was no malware. I was also told that there was no WordPress on my HTML website. But I have emails telling me that I have WordPress on my HTML website. Godaddy has ruined my business and my company I have lost millions.Business Response
Date: 07/19/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our office has been successful in connecting with our customer and is working with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:07/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE BEWARE that GODADDY is connected to a company called ***************** and Domains By Proxy which is a ***************** You can ****** these companies and see that the reviews are horrible. Both companies again are associated with GoDaddy. I was not able to renew my domain on time due to personal reasons which I do understand was my fault. Godaddy then sold it to Domains By Proxy which is a company connected to them. This was a not a random person that bought it, this was a company associated with godaddy. This company used my Domain name to hack my ******** accounts and Ads manager. Please stick to ****** when purchasing. I left ****** because GoDaddy was cheaper but just pay the fee with ****** to avoid all the stress and hassle go daddy will cause you.Business Response
Date: 07/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 4, 2020, our customer registered a domain name for a one-year term via online transaction. Between March 2021, and March 2022, our customer maintained the domains annual registration with the assistance of automatic renewal and manually renewing it online.
On March 5, 2023, per our customers account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer; however, our customers financial institution declined payment. GoDaddy proactively sent multiple renewal notices pre-and post-expiration to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, our records indicate that the domain name correctly followed the domain expiration timeline. Subsequently, it has been registered by another party with the company Wild West Domains, LLC. (WWD).
WWD and GoDaddy are separate legal entities. Additionally, ************************ of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the ***** listing as soon as a domain is registered. GoDaddy, as well as WWD, offers private registration services as an add-on service for select domain names via an affiliate company, Domains by ************************ masks the registration information required by ICANN and replaces it with Domains by Proxys information.
GoDaddy has no affiliation with the current domain registrant or any associated business.
Thank you again for the opportunity to address these concerns.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:07/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my paypal account on ********************** this morning and started moving my domains to a Wix account I called ********************'s phone number and talked to a service representative to verify my paypal account was closed. She guaranteed it was closed.i moved my domain to wix a half hour later i was notified that they billed my account for more services on my transfered account. Charge number ********** for 208,68 I did not authorize it.Having a hard time getting some to respond to the fraudulent chargesBusiness Response
Date: 07/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer appears to have two separate ********************** accounts. Our records indicate they called our ****************** ****** on July 1, 2023 to confirm that PayPal was removed from their account. Our Care team accessed one of their accounts and properly advised that PayPal was not on file. Shortly thereafter, our customer had products and services automatically renew within their other account per their account preferences.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has connected with Care and received a full refund for the interaction in question. Additionally, our customers domains are pending transfer to Wix per their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:06/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am GoDaddy customer since 2017, from 2022, our email domain got been hacked 2nd time within a year. This is the 2nd time, and we found out company email domain blocked by Godaddy on 6/26 9am, we called for urgent help with told that Email box compromised, and has to wait for 90 minutes to release, but after that, waiting game is just starting. I keep calling to follow up my case but every time new Godaddy agent propose a new solution with new case# updated and new clock set up. Until now 6/29 7pm, email domain had been blocked 84 hours without any feedback about problems and solutions from Godaddy. I feel worried and scared to call since it might lead me to another new problem with clock set up from the very beginning. No one really in charge of their customer and service for troubleshooting, even no one really care about what loss of email domain blocked. Right now, I still have nothing to do but waiting..Business Response
Date: 07/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between the dates of June 26, and June 30, 2023, our customer contacted our ****************** ****** several times for assistance with their email concerns. Our Care team worked with our customer to the best of their ability to provide a prompt resolution,however, it was determined that our customer was impacted by an unexpected technical issue that took longer to resolve than we anticipated.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate that the technical issue has been resolved and our customers email should be functioning properly at this time. If our customer continues to experience email issues, we would encourage them to work with Care to get them addressed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:06/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vendor failed to issue refund. Last representative authorized a store credit that I did not agree to. Vendor is suppose to refund my funds.Been waiting two weeks for a refund to my debit card. Vendor initially made an authorized charge on my debit card. I do not ever want to do business with this company again. There is no need for store creditBusiness Response
Date: 07/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 15, 2023, two different products automatically renewed within our customers account in accordance with their account preferences. On June 29, 2023, our customer contacted our ****************** ****** and was issued refunds for both products. One of the refunds went to their original payment method but the other went to In-Store-Credit (***),which can be applied to future purchases. Once the refunds were processed, our customer removed their payment method from their account. Because the payment method is no longer present, efforts to return the *** to their payment method failed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 30 and July 2, 2023, our office connected with our customer, and we will be issuing them a physical check in the mail to cover the refund. Our customer has our offices contact information, and we will remain available to discuss any future concerns they may have.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:06/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My website is not working. People cannot order and are blocked. A message saying out of date shows. I am being charge ***** a month and not getting the service I am owed. I have lost thousands of customers, and dollars due to being unable to order on my website yakimavalleyfruitandproduce.com. The ** code on my website also does not work, it says it has been disconnected.Business Response
Date: 07/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 24, 2022, our customer purchased *********************** Websites + Marketing eCommerce (***) for a one-month term. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. Our customer has been renewing their *** on a monthly basis with the assistance of GoDaddys ************* team and automatic renewal.
Between June 15, 2023, and June 30, 2023, our customer contacted our ************* Center to address concerns that their customers were unable to complete purchases through their website. Our staff worked to the best of their ability to address our customers concerns.
On July 2, 2023, our customer contacted our ************* Center for assistance with making edits to their website. Our staff assisted our customer with making these edits and also demonstrated how customers visiting the website can complete their purchases online.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On July 3, 2023, our office attempted to connect with our customer by phone to discuss their concerns. Unfortunately, we were only able to leave a voice message. We welcome the opportunity to connect with our customer and can be reached at *****************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account with ********************** on June 3, 2023. I started processing card payments through their system. 2 weeks later they asked me to supply a ************* account, photo of my events, previous credit card processing company, my drives license, my EIN and a few other pieces of information. I supplied what I had and informed them of what I did not have. They informed me that was not good enough.. I then asked them why ask for this information 2 weeks in because I may not have had the required information. I understand there requirements but it's not ok to accept payments on someone's behalf and when your ready; to say unless you supply what I ask for you won't get your money ( that's exactly what was said to me). I had already started excepting payments and been paid through GoDaddy for 2 weeks. They got upset about the questions, closed the account sent me a email stating so. They also informed me in the same email that if any funds where owed to me, they would process them. It's been 3 business days and they have not sent my funds.Business Response
Date: 06/28/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 3, 2023, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
On June 19, 2023, one of our customer's transactions was flagged for review by our Verification Team. As a result, payouts were disabled until our customer provided the documents requested by our Verification Team.
As the requested documentation still needs to be received, on June 22, 2023, our customer was informed that their ********************** Payments account was closed and that we would process all pending transactions or deposits to be settled into their account, if any. On June 27, 2023, the remaining funds were deposited.
The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: ********************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration, ********************** may request financial documentation to support a business's financial health and credibility. Our review process is standard across the payment industry, and documents are securely submitted through a restricted access and secure case management system.
GoDaddy is responsible for ensuring the safety and security of merchants and customers using our platforms, especially when GoDaddy Payments is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:06/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We own ******** Nursery, there is a website built through the GoDaddy plat form and use the merchant to process payments.The first transaction we got through go daddy was for $20,800.00 They held the funds hostage for more than 7 business days.Unfortunately they have a department that handles payments but you can only talk to someone via email.I think escalated files/situations should be handled by phone verbally. It would also be best to connect you to the department or person that could help resolve escalated situations.Anyhow after not receiving my funds and days of GoDaddy's team hold my funds hostage, We decided to have the customer charge back to the merchant and we processed the payment through our Merchant with ******* and it processed the next day.I would not recommend using the merchant with GoDaddy with any large purchases.The pro-long the ******** to long and there is a possibility they wont even release the funds after 7 business days. They could hold your funds up to 90days until its resolved mentioned by ****** and *************************** from a Technical Support team.I'm looking for a response at all.I want the customers and potential customer of ********************** to know. The customer service is horrible from the information they can provide you, to the attitude the staff has.Most of these people work remote and they do not work in a office to have access to a supervisor who could help resolve an issue.If you plan to use the merchant to make sales, please pre-pare your self's for a battle and nothing but a hassling experience. they tend to pro-long all there "Escalated Files"The last thing you want to do is communicate via email and wait for a response every 2-3 business days for every response.In conclusion, GoDaddy is not the place to go and make a website to sell things using there merchant. The departments the have to help with any payment issues, is nothing but an issue and you find your self running in circles.Find another platform!!!!Business Response
Date: 06/30/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
As a payment processor, GoDaddy may place a hold on funds processed via GoDaddy Payments in an effort to mitigate chargebacks. Typically, this occurs with recently established GoDaddy Payment accounts that have little to no history of transactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We thank our customer for their candid feedback on our service levels. Weve reviewed their concerns and shared them with the appropriate parties internally in an effort to address any improvement opportunities that exist.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:06/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I&#**;ve used H32363235**3332343036H for two years. I&#**;m unsure of some of the information or procedures they referred to, to end services. I was apprehensive to send a letter in writing due to the size of the company, and believing they may not receive it.Business Response
Date: 07/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer and assisted with product cancellation and account closure.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddy
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