Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ********** Amount $1886.67 Order #: ********** Amount: $535.22 These 2 order numbers should be refunded as stated on a recorded call that if the migration does not happen, I will not be charged.I called bc my emails were starting to not work back in February, *************************** mentioned that it was bc I had an old email system, Ive had GoDaddy as my server company for about 10 years now. He said I needed to pay almost 2k to get emails migrated to their new email system. He was surprised that my emails never got my migrated before and now I got stuck paying a 2k bill. AFTER I paid that they wrote me emails that I would need to contact wix to change some of my information which I dont even know what Wix is when I called them they told me I didnt have an account. After a month of GoDaddy not being able to migrate my emails I got another server thru GoDaddy and they were able to migrate everything for me. I ended up having to pay them almost $1300 for the job that GoDaddy couldnt do. Im expecting a full refund asap

  

  Business Response

  Date: 07/22/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  In April of 2023, our customer started the process of migrating their email from GoDaddys legacy Workspace email platform to **************** 365.  In order to complete the migration, our customer needed to make DNS updates with Wix, their hosting provider.  GoDaddys Migration Team made multiple attempts to connect with our customer to assist with making these changes, but they were never completed. 

  In June of 2023, it appears that our customer moved their email services to another provider and is no longer using GoDaddy or Office 365 for their email.  Per our Refund Policy, our customer is not entitled to a refund of the orders they referenced.  

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer to discuss their concerns; these efforts have been unsuccessful to-date.  As a goodwill gesture, we would like to offer a pro-rated refund of their migration fees, upon cancellation of the migration.

  We remain available to speak with our customer to help cancel the migration and issue the refund, and we can be reached via email at ***********************************************. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/22/2023

  in April of 2023, GoDaddy failed to repair our emails because they said our emails were having issues due to being in an old platform. ****** from GoDaddy told me I needed to pay $1500 in order to get into their new platform ** he didnt know why GoDaddy hadnt already done it. This is why hundreds of emails were not being sent out potentially losing hundreds of thousands of dollars due to this error made by GoDaddy. Im not pursuing legal action but I would like a full refund not a partial refund as I was told on a recorded line that it was fully refundable. 
  

  Reason why migration was never done and I paid for this upfront was because GoDaddy failed to tell me that I would have to login to wix and change details on my account which I had no way of logging in because I didnt setup my wix account. I ended up having to hire ****** and paying them $1500 to transfer all my files from GoDaddy since they failed to let me know this before I paid them.

  

  Business Response

  Date: 07/25/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  Our office has reached out directly to our customer seeking their confirmation that they no longer need the mailboxes (or the content) that still exist in our system.  Once we receive their response, we will cancel the migration process and issue a full refund of the most recent transaction.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2023, I, a loyal customer, called ********************** to get my website that they maintain on their servers fixed because some pictures disappeared from my site, I was told that the $1300 more or less that I paid for five years of service for two websites did not cover this, that I needed to pay for a developer or use their site builder to transfer my site to. I elected to move it to their site builder and they charged me for a developer to transfer my WordPress site to their format, which they said would be easier to manage. After getting refunded $700 in credits I had left and being charged $1500 for the services, my marketing team notified me that the plug-ins required for doing what they do, would not work if not on WordPress.I called GoDaddy back the same day and I got transferred to 4 departments before being put on a loop that put me back on hold (I have 58 minutes of this recorded for evidence).I then got a text the next day from GoDaddy saying they can help, when it was said and done, they texted that no one was available to help **** had one of my staff call and got the same result.My contention is that they are intentionally delaying the cancellation/refund process in an attempt to claim that I have no recourse due to the work being started.Either way, this is intentional and unacceptable.I want my refund for no services rendered, before they delay and claim this is no longer possible.

  

  Business Response

  Date: 07/19/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 10, 2023, our customer purchased an Ultimate cPanel Hosting plan for 5 years with the assistance of an agent.

  On July 11, 2023, our customer contacted our Care Staff seeking assistance with some updates to their site. Our Care Staff refunded the time remaining on the cPanel Hosting plan and used those funds to aid in the purchase of our Websites+Marketing (***) site builder for 5 years. This package cost more than the cPanel Hosting plan, but also included the fee to have our ********** Services (WDS) Team move the content from the old site to ***. No time was removed from the cPanel hosting plan as it was to remain up and running until the content could be moved. Once the content was moved, the plan would be canceled.

  Our customer canceled the *** build later that same day.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customers experience and have connected with them to address their concerns. As their preference is to continue with the cPanel Hosting plan, we have refunded the difference that the customer paid out of pocket on July 11. Our customer has indicated they were satisfied with this outcome.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy.com continues to send me emails regarding my account. The problem is I do not have an account with them. This has been going on for several years. I have called them and asked to have my email address removed. They want me to verify account information. The only information i can verify is the account number since it is in the email they sent to me. They ask me to verify security information associated with the account. I cannot verify any information since it is not my account. I have tried calling them, no help. I tried chatting with them. They do not read the information in the chat and just stop responding , therefore ending the chat. Again, no help.

  

  Business Response

  Date: 07/21/2023

  Thank you for the opportunity to address the complainants concerns.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer.
  
  This office has connected with the complainant to discuss their concerns. They were unable to provide a copy of the email(s) in question for our review. However, should they receive any further emails from GoDaddy, we have provided them our contact information which they may use to forward the correspondence for additional review.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/22/2023

  I have forwarded a copy of the email several times in the past. 

  So to be sure I understand, they are saying they can not do anything until I send them another copy of the email they are sending me?  When I receive the email, again, I will forward it to **** from the CEO's office.

  

  Business Response

  Date: 07/26/2023

  Thank you for the opportunity to address the complainants additional concerns.
  
  We stand by our previous response.  If the complainant receives any further emails from GoDaddy, we ask they forward the correspondence using the contact information they have been provided for additional review.
  
  Thank you again for the opportunity to address the additional concerns presented by the complainant.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On today July 13, 2023 I contacted godaddy.com to ask them about their business practices in regards to one of their clients who runs an online business under their domain go daddy ..This online business fraudulently charged money to my credit card without my consent. When I asked godaddy.com if there was anything they can do about it, they said, no. I asked if they regulated or monitored any of the domains or the businesses or the activities of the businesses under them they said no, I said, so basically anyone wanting to partake in criminal activity can just sign up through you guys and you have no problem with that. The man on the phone responded well if thats how you want to word it then basically yes, I said well OK then thank you and I decided to report godaddy.com for failing to resolve my issue with the original business owner and for failing to give up any of her information to further press charges against her, and for protecting her identity, and allowing her to commit fraud under godaddy.coms anonymous website domain.

  

  Business Response

  Date: 07/14/2023

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
  
  Our office has since contacted the complainant to discuss their concerns.  While GoDaddy is the registrar of record for the domain name associated with the website the complainant purchased the product(s) from, we have no affiliation with its current registrant or any associated business.
  
  According to a public network lookup, the domain points to the ** address 23.227.38.32, which is managed by Shopify. The complainant may wish to contact Shopify directly to see if they have policies to address their concerns. As a courtesy, we have located the following link to contact Shopify regarding issues with merchants.
  
  Report an Issue with a Merchant: **************************************************
  
  Additionally, the domain name in question is utilizing private registration services provided by Domains By Proxy. If the complainant seeks information regarding the domain owner, beyond what is displayed in the public WHOIS directory, their legal counsel may review the Domains by Proxy subpoena policy at ***************************************************  
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At approximately 6:45pm ET, July 10, 2023, I phoned GoDaddy Sales to investigate pricing and hosting options. I was shopping for a new host due to lack of support I was receiving with another vendor. During the conversation, I revealed I was not an IT professional and unfamiliar with the symptoms; but I made a guess at the cause. The agent (Bradie0928) did not deep dive into the issues and proceeded to offer me services to remedy the issue. After talking the agent down from expensive options, we finally decided on a more affordable approach and the agent ran my credit card. After running the card, we continued to chat where we discussed the issues in greater detail. The agent realized he may have sold me the wrong product. We discussed the refund policy. I assumed after a little while the process had completed and called back; spoke with a different agent (kedeisha1957). I was told the investigation had not actually completed yet. In the beginning, the agent was helpful and kind, but struggled to answer questions about firewall options and costs... firewalls are a 3 tiered product and she was ready to suggest I was a candidate for their top tier option. When pressed on costs for cheaper options, she caved and ended up hanging up on me. A bit later, I did receive a technical email follow-up that suggested no errors had been identified. The fear identified in the first call. The instructions put the full burden on me to resolve and further investigate. I was ready for a refund.I called back and a very rude agent who did not identify himself began to press me on my name! I clearly gave him my full name at the beginning of the call and yet he persisted to question why I go by my middle name vs. first. Very condescending. When I pushed back, he hung up as well forcing me to call back yet again just to sit on hold.And I did. I finally spoke with an agent (Henry7854) that assisted me with a refund...but not before suggesting a "store *************. Awful Experience

  

  Business Response

  Date: 07/12/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 10, 2023, our customer contacted **********************'s ************* team to request assistance removing malware from their website hosted by another provider. In an attempt to assist them, our team suggested they subscribe to our Advanced ************************* Later that day, they contacted our ************* Team and were refunded in full for this purchase.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  
  

• Initial Complaint

  Date:07/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this review as a disgruntled customer of **********************, and I must express my utmost disappointment and frustration with the service I have received. With a substantial social media following of 42k business professionals, I expected Godaddy.com to provide me with real value and exceptional customer support. Unfortunately, my experience has been nothing short of a nightmare.Upon reaching out to Godaddy.com for assistance, I initially encountered what seemed like genuine concern from their customer service representatives. However, this concern quickly dissipated as I found myself caught in a never-ending loop of upsells and empty promises. Each time I sought help for my initial request, I was bombarded with aggressive attempts to sell me different products, while my primary issue remained unresolved.To make matters worse, I have interacted with a staggering seven different Godaddy agents regarding the same issue, yet none of them have provided me with any substantial help or resolution. It is incredibly frustrating to repeatedly explain my problem to different representatives only to have them vanish without offering any real assistance.Given the abysmal level of service I have received, I am now contemplating canceling all of my services with Godaddy.com. It is disheartening to witness a company that claims to prioritize customer satisfaction fail so spectacularly in delivering on that promise.As a customer who has invested significant time and money into Godaddy.com, I believe it is imperative for the company to rectify this situation promptly. Not only do I expect to be compensated in some manner for the countless hours wasted and the lack of assistance, but I also plan to submit 1-star reviews across various platforms such as ******* Yelp, and Trustpilot. Other potential customers deserve to be aware of the deceptive practices and the lack of genuine support that permeate Godaddy.com.

  

  Business Response

  Date: 07/13/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 7, 2023, our customer purchased **********************'s ****************************** (WDS) with WordPress Hosting for one year during a call to our ************* Team. This service enlists **********************'s WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
  
  Our WDS team has attempted to work with our customer to satisfy their design needs to the best of their ability.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our WDS Leadership Team has attempted to contact our customer in response to this complaint and is standing by to address their concerns.
  
  In addition, we appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities, as GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Best regards,
  *************************
  Office of the ***** GoDaddy
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy claimed a failed payment, and charged me twice. When I filed a dispute with the cc company, godaddy canceled my domains. Thieves!!!!!! Stealing!!!! Disgusting corrupt business. Shut down godaddy for good, bad business practices and unjust executives.

  

  Business Response

  Date: 07/11/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 30, 2023, our customer processed a renewal for the domain name in question for a two-year term.

  Due to an unexpected technical issue, GoDaddy sent an email notice to our customer requesting them to update their payment method on May 31, 2023. Following this notice, our customer processed an additional renewal for a two-year term via online transaction.

  A chargeback was initiated on the domain name in question on July 7, 2023. This chargeback withdrew payments made to GoDaddy and the domain was suspended from the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer. We have reactivated the domain name in our customers account while the chargeback investigation is pending. We will continue working with our customer to resolve their concerns to their satisfaction.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Best regards,
  *****************************
  Office of the *** | GoDaddy

  Customer Answer

  Date: 07/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original hosting provider, Media Temple, was acquired by GoDaddy sometime last year (or sometime before). Since then, they have been migrating domains, hosting, files, etc. to GoDaddy. On April 30th, I received an email that the migration would take 24 hours.My domains / files appeared to be migrated, however, after discovering later in June 2023, upon access to the File Manager - my files for my root domain had been removed and are were longer available. I have called multiple times 6+ and spoken with various customer service reps; some were helpful, some were not; some mysteriously disconnected the conversation. This is a large inconvenience. Wayback Machine ************************ shows my files existed up until March 29th of 2023 - but not after the migration period.I have been told via chat or support tickets that a backup can be made ***** days, but it would cost a $150 fee. Regardless of the fee, no one has been able to verify if my files were actually backed up and/or successfully migrated. The desired resolution is to follow-through with he migration and/or backup of my files. If this cannot be done, a comparable refund for the amount of monthly hosting services would be requested, as these services were not fairly provided.

  

  Business Response

  Date: 07/12/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 1, 2023, our customers Media Temple account was merged with their GoDaddy account. On July 1, 2023, our customer contacted our ************* Team inquiring about missing files. They were advised on how to review daily backups within their hosting account and if they required a restore beyond one-day, GoDaddy would charge a $150 restore fee. Our customer declined to purchase a restore at this time.
  
  On July 5, 2023, our customer contacted our Care Team again, and in an effort to assist them in determining what occurred with their hosting files, a ticket was created with our Advanced Technical Support Team. Our customer was later informed by this team, that there was never a migration of their hosting files from one server to another, and that their hosting server remained intact when it was merged with their GoDaddy account. Our customer was informed again that for ********************** to perform a restore as far back as 30 days, there would be an associated restore fee.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office attempted to connect with our customer but has thus far been unsuccessful. As a one-time courtesy and gesture of goodwill, we have added a hosting restore to their account at no cost to them. If they have questions about the restoration in progress, they can contact our 24/7 ************* Team at **************, or by visiting ***************************************; for Live Chat, help articles and more.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Afyer having my website up for months and receiving donations they have not given me any of the donation through their pay site I established. They purport they have returned the donations to the people who have donated, but they all have not received the funds returned. After complaining to them they refused to give me any information. I waited several times up to 4 hours of holding online to speak to the paysite department. Now, I have received a validation email, which the link is invalid, and I'm not able to utilize it. I've requested that they resend the link, but the link just says that " they can not validate me and to call support." I'm wasting much of my valuable time with this company a n d now that it's past the 30-day refund period. I've wasted my valuable money as well. After being a customer for over 20 uears and loyal to them, the way that the company is structured today is less than " World Class There was a time I called right when the paysite department was to open, and the guy was " On-Call, " which, in return, he was just getting out of bed. He was rude and not able to figure out what to do with my concerns. I would like a resolution to this. My only other choice it to notify other regulators in this industry to refer them to necessary actions beyond my control. I wanted to give them an opportunity to resolve this before I take this action.

  

  Business Response

  Date: 07/11/2023

  Thank you for the opportunity to address our customers concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 24, 2023, our customer set up ********************** Payments in their account. ********************** payments (GD Payments) is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.

  On May 11, 2023, GoDaddys Verification Team contacted our customer via email, requesting they verify their GD Payments account by uploading documentation through a secured link.

  Between May 2023, and July 2023, our customer uploaded their documentation, however, our Verification Team was unable to accept the documentation provided.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

  On July 11, 2023, our Verifications Team provided additional instructions to our customer via email. We ask that our customer continue working with this team to complete the verification process.

  Thank you for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the *** | GoDaddy  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account required to have two-step verification and I did not have the application on my phone. I submitted the required information on Sunday 7/2/23 and the timeframe was 24 to 72 hours to resolve. On Tuesday 7/4/23, I called GoDaddy to check the progress. After being on the phone for over an hour call was disconnected and did not receive a return call and issue not resolved. I called on 7/5 and GoDaddy said issue would be resoled within 24-hours later. On 7/6/23, more than 24 hours issue is not resolved and I have been on the phone for one hour and 35 minutes and counting...Also, I have been disconnected at least seven times. Just finished call with service person and they gave me the same song and dance.

  

  Business Response

  Date: 07/07/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On July 14, 2022, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.

  ********************** takes account security very seriously and has vetted and established procedures in place to assure that the authorized owner regains access to their account. On July 2, 2023, our customer submitted a request to remove 2FA from their account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  On July 4, 2023, our Account Recovery Team requested additional documentation from our customer to verify their account ownership. Our customer provided the requested documentation, and on July 7, 2023, GoDaddys Account Recovery Team removed 2FA from the account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the ***** GoDaddy