Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,604 total complaints in the last 3 years.
- 675 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday December 20th late in the afternoon I noticed my website forum alienexpanse.com was down again. I checked with the site "Is it up or down" and it stated the forum was down for everyone. I logged into cPanel to access my website to determine the reason and found no problems from my files nor from my website configuration. I immediately contacted Godaddy via voice call as well as text to which I spoke with Tech support. The person I spoke with was ****** who, after looking into this problem briefly informed me that my website was using 90 percent of the disc allowed usage and that I had to remove some files for the site to get back online, he stated that this was the problem and also cherry-picked two folders which he said had unwanted files that needed to be removed. I completely disagreed with him because I know that a 90 percent disc usage will not bring down a website, this was an erroneous conclusion but offered to remove a back-up file to which I did and to which freed up 30 percent of the disc usage. My disc usage was now at approximately 60 percent and the website was still down. Tech support Ariben then put me back on hold for a short time, then came back on the phone to state that Apache was causing the downtime and it would be a few days before my website would be online again. This did not sound correct to me, jumping from one reason for the downtime to another. I refreshed my cPanel access page on my browser to see all of my website forum files were relocated. Someone created a folder called "Sandbox" and moved all of my website forum files into this folder. I have a secondary site which is also in the mix with those files and that secondary site files were also moved into the Sandbox folder and copied out of that folder so that that particular site could remain active. They claimed not to have done this but no one else had access. Once I moved my files back the website was back online, so both reasons provided by tech support were false.
Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 20, 2022, GoDaddy experienced unexpected technical difficulties and worked quickly to resolve them and minimize any impact to our customers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office is currently reviewing our customers concerns. We have invited them to connect with us and will continue to work with them to provide a resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of today, December 22nd 2022, I have written 3 emails, and had 5 phone calls with management. I've been hung up on and lied to. GoDaddy refuses to turn of "2 part verification" and is holding approximately 30 of my domains hostage. Each time I call, I'm on hold for 15 to 30 minutes, and another rep or manager lies to me, that they will give me access. I am in the process of seeking legal action against this company, and I request anyone that has had a similar experience to contact me right away for a joint lawsuit. I have never had worse customer service, with bizarre polices "that department only deals in text, from internal staff". These are not legal practices, and I will seek damages of the monies I have lost due to their negligence and lies.Business Response
Date: 12/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On January 18, 2022, our customer enabled ******** Authentication ***** on their GoDaddy account, which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
GoDaddy has a vetted process in place to validate account ownership and aid in the removal of 2FA. More information regarding this process can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
On October 25, 2022, our customer submitted a request to remove 2FA from the account. Our customer became unresponsive to our Account Recovery Team. Subsequently, this request was closed.
Our customer submitted an additional request to remove 2FA from the account on December 1, 2022. Upon validating account ownership, GoDaddys Account Recovery Team had removed 2FA from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Account Recovery Process worked as designed, and our customer has regained access to their account. We encourage them to add a backup authentication method or a secondary phone number should they like to continue utilizing 2FA.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest Regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:12/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon, You (BBB) recently assisted me--successfully--in another matter. Thank you! I require assistance once again: A client built me a website and chose Go-Daddy to host it. She set it up in August 2021 and convinced me to pay $250 for the hosting fee. I have since been the victim of an accident, domestic upheaval, theft, and threats. As a result, I moved out of ********, ******* and returned to my prior home in *******. During this phase, I allowed the website to "auto-renew." Since my relocation was delayed until I got legal repossession of my former home, mail got lost. I didn't notice that Go-Daddy raised the renewal price to $390. This increment was never announced to me. I asked my credit card to intervene since I could not get any information when I called Go-Daddy customer service. My credit card issued me a TEMPORARY credit for the $140 difference in pricing. Unbeknownst to me, ********************** took my website down. I only realized this recently. My credit card rescinded the credit... so ********************** pocketed $390 from me and has not restored my website! They have cost me business. I believe that my site should be restored with credit given for the time period (2-3 months) when the site was not operating. Apparently (according to my credit card rep.) ********************** paid a $25 fee when the $140 was initially rescinded. They should apply that $25 to the 3 months credit I should receive for their ruthless treatment. I am yet to get through on customer service. The value of my website (in terms of costs to "build" it is $500) and there have been important podcasts attached to that site which would be costly to replace. Basically, I want the website to be live until I can come up with a host that treats its customers with fairness and respect. I am paid through August 2023! Thank you, *****Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 18, 2021, an eCommerce Managed WordPress Hosting plan, ***************** 365 Email plan, and a domain were all purchased in our customers account.
On August 18 and 19, per our customers account preferences, GoDaddy automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices to the email address in file, prior to expiration, including on July 19 and August 13, 2022, informing our customer the expiring items would be renewed in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
A chargeback was initiated on the services in question on September 12, 2022. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.
Our customer contacted our Care Staff via chat on November 9, 2022 to see why their site was no longer live. They were correctly advised that in order to reactivate their products, the original funds must be paid in full, plus a $20 USD administrative fee.
The chargeback has since been settled in our favor and we have removed the suspension from our customers services.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been in contact with our customer and will continue to work with them to resolve their concerns amicably.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************I would like to add the caveat that apparently the person who built the website used her contact information so I never received any notifications about the annual renewal cost increment or the threat to take the site down when I disputed (via my credit card) what to me was an excessive cost increment. In any case, I need the website, it has been restored to live status, and while I think I could have been compensated for 2-3 months of lost service/usage, I have accepted their offer.
Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use godaddy for my email services. I started having issues back in June 2022 where all of my emails were going into the spam folder. I called godaddy customer service and the rep explained that if I pay for this email protection, all of these problems would stop. So I paid $437.54 for this 'email protection' explained by godaddy very loosely that it will prevent my emails from going into spam. What godaddy FAILED to explain was that I was paying for a 3rd party company to have access to my emails and for the 3rd party company to designate which emails I can have access to and which i cannot. For 6 months (unbeknown to me) I had emails 'quarantined'... my work emails and pretty much all but the actual spam. I finally realized what was happening in December. I called godaddy and asked them to remove this feature - this is when they informed me that I had actually paid for this. I spoke to the first rep and then to a manager, ***, who went on about their 30 day policy and now this is no longer refundable. I explained to *** that I did not consent to a 3rd party company having access to my email, that this was not explained to me properly and that this is a huge security issue considering the types of emails I receive contain very personal information. The rep kept insisting that my time to cancel has expired. I have no issues paying for something - the problem here is the misinformation, false advertising and security issues at hand. I have asked for my money back (prorated from today) and they refused to refund me. I am hoping BBB can help me. It feels like godaddy saw an opportunity to try and upsale me and without fully explaining what the product is and what to look out for (like 'quarantined emails'), the rep got my money and jumped off the phone. i have asked for the recording of that conversation and they refused to release it or even listen themselves.Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 30, 2022, our customer added Advanced Email Security onto their ********* 365 (M365) email via a phone call with our Care Team. Advanced Email Security (AES) allows customers to send and receive email securely, scans every message and uses technology to identify currently unknown and malicious threats, and helps prevent spoofing by quarantining messages sent to the customer's email addresses that appear to be coming from their domain but actually originate from outside the customer's organization.
Unfortunately, our customers AES was flagging some of their emails as spoofing and placing them in quarantine.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has since connected with our customer to address and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy is doing FALSE ADVERTISING on their website.
New .com domain purchase: On one screen it says $4.99 for first year. On another screen it says $2.99 for first year. When I tried to buy a new .com domain it is charging me $11.99.
Domain transfer: It says transfer price $2.99 and free registration for one year. But when I ordered the two domain transfers it is charging me $8.99
FALSE ADVERTISING.
I called customer service, spoke with [email protected] . She said she can't do anything, she can't let me speak to a supervisor. I asked for another phone operator when she hung up the call on my face.
GoDaddy should be sued for false advertising. Attached proof/screenshots.
Resolution: I should only have to pay $2.99 for each of the two domain transfers. And I should only have to pay $2.99 for the .com domain purchase. Adjust the prices in my cart.Customer Answer
Date: 12/15/2022
Their supervisor from customer service said because I have escalated this to BBB, they won't provide any support over the phone. This happened yesterday morning.Business Response
Date: 12/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
GoDaddy provides promotional offers for new product purchases. These offers have an expiration date or other limitations. If a valid promotion is applied, our cart adjusts the price accordingly.
On August 19, 2022, our customer registered a domain in an online transaction for a one-year term at the promotional introductory pricing of $2.99.
The introductory pricing shared by our customer in their concerns and referenced with their provided screenshots was limited to one use per customer. Because the introductory pricing was previously utilized by our customer, they were not eligible to take part in the same introductory pricing again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback. Should our customer wish to discuss their concerns further, we would be happy to assist and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
John Richards
Office of the CEO – GoDaddyInitial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened up a GoDaddy payment account, everything was set and verified, I starting accepting payments and I shipped all the items to the customers who ordered online(I have a license) after few days I got an email to provide some docs and I did send it the next day, after 7 days and without any notice GoDaddy terminated my account and refunded all the money to the customers!! I tried three times to get an explanation and every time I was given a link and I could not find any reason why my account was terminated. Its not a trustworthy company, you cant depend on them to process your payments, lost all the money from my sales transaction and they dont care, its not their money! I asked to talk to a supervisor and I was told basically no, I requested more info and it was not given to me. Save your money and time and dont use GoDaddy payment, you will end up in my position.Business Response
Date: 12/16/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 3, 2022, our customer submitted an online application to utilize GoDaddy Payments. GoDaddy Payments is a merchant service that enables businesses to accept payments via an online transaction or in person using a Poynt Smart Terminal, Poynt Card Reader, or a virtual terminal. Two days later, the application was approved.
On December 7, 2022, their payment plan was suspended and five days later terminated for violations of GoDaddy Payment's Risk Policy. Upon termination, we refunded the buyers all undeposited settled transaction(s). We also voided all undeposited unsettled transactions made through their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customer's frustration.
The eligibility to utilize GoDaddy Payments is based on a variety of factors. While we cannot provide any specific information regarding this decision, they can review common reasons an account could be closed in this link: *****************************************************************************************************.
We also advise our customer that they will need to make alternative arrangements if they wish to recharge their customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 12/16/2022
That is non sense, if I told you several times that the link you are sharing has nothing that applies to my account and you keep repeating it and you refunded all the payments to the customers after I shipped them the items, not a trustworthy company and I will warn others from using you and pull away from your horrible services.Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to review common reasons an account could be closed in this link: ***********************************************************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyInitial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
#******* I'm making a complaint for your company Freedom Voice. I've been trying to get help since June and have not received any. My account is currently suspended due to billing errors. I opened 1 account for my business ****************** with the number ************. I then opened several separate accounts for other businesses. One day I tried to open another account for another business, but had to call in because I was being blocked. A rep told me that I should combine all my numbers under 1 account instead of having a separate account(email login) for each number. They combined all numbers under one account login ****************************** I was told that my monthly bill would be around $68. In June, I noticed my credit cards, the ones that I used to pay when my accounts were separate were still being charged $10.56. However, there was no billing adjustment being made to my account, showing Freedom Voice was being paid. I contacted Freedom Voice. I received zero assistance. I wrote customer support several times. ********************** has taken approximately $165 from and has not credited my account that amount. And all of my numbers are disconnected because I told them I would not pay because they already took the money from my cards. Which has caused a loss of business from me, because my clients can not call me on my business phone. I've told freedom voice I could give them the card numbers and the date of the transactions where I was charged. I was told to report my cards as lost so that Freedom Voice would not continue charging my cards. I asked what about the money that was taken and not applied to my account and was told to just pay the bill to reactivate service. Why should I keep paying when Freedom Voice is charging my cards every month, but not applying payment to my account. Then I am being forced to pay my $70 additional to keep my lines active. requesting accounts to be reactivated and 3 months of free phone service.Business Response
Date: 12/15/2022
FreedomVoice, a GoDaddy company, provides small business telecom solutions.
Upon conducting business with FreedomVoice, our customer acknowledged and accepted our agreements, found at https://www.freedomvoice.com/terms-conditions.
On April 21, 2022, our customer activated their ********************** account. Between April 2022 and July 2022, an additional three accounts were activated.
On July 11, 2022, all their FreedomVoice accounts were combined to assist with our customers monthly billing. Because the lines that were added were not combined with our customers plan until July, there were separate invoices sent to our customer prior to this date.
On August 30, 2022, our customers' services were suspended due to non-payment. Payment was received on September 1, 2022, and at that point, the service was reinstated.
On November 2, 2022, and December 2, 2022, billing notices were sent to our customer. Unfortunately, they did not have a valid payment method on file.
On December 12, 2022, our customers services were suspended due to non-payment.
RESOLUTION:
FreedomVoice upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration. As a one-time courtesy, we are willing to reactivate our customers service, with the agreement that a valid payment method must be on file for future billing notices. If they wish to accept this offer, we can be reached at [email protected]
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 12/20/2022
Complaint ID # ********
I've received a response from ****** G from Godaddy in response to my complaint with Freedom Voice that I made via BBB. I'm not sure that you understood my complaint. I had separate accounts for each of my phone numbers. My accounts were combined into one account. Freedom Voice is suppose to have billed my card ending in ****. However, Freedom Voice has charged and attempted to charge the other cards I used when my account was separated. Freedom Voice has successfully taken $160 from my debit cards after my account was combined. And although the money was deducted from my credit cards, payment was not reflected. I tried to reach a supervisor several times to rectify the issue and received no help. I have the payment dates, payment amount, last 4 of the credit card used when the payments were made. I'm asking that Freedom Voice not charge my other cards anymore and to reinstate my account. The only card that should be charged is my card ending in ****. So I'm not sure if those other accounts need to be deleted so my cards will not be charged further. I've requested my account be reinstated without payment, because I've already paid Freedom Voice as well as my other cards I previously used not be charged. Furthermore, please contact me . Thank you.
***************************
************
3570260 Account #Initial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a small hemp business. I own a federally legal business, but I feel that I am being treated unfairly. I applied for merchant processing with this company two years ago and being charged way more than other businesses just because I deal with federally legal hemp. 5-7% to be exact, which is very high. In early December ( our busiest selling season) the company shut our merchant processing down without notice or warning. When I reached out to our representative, she said it was because we have CBD on our website. I explained to her that we were a CBD company when we started and our COA's were all approved, and we were grandfathered in. We use the merchant processing in our little store, local events and our website. This disruption in service has hindered my small business, making me question if I will be able to keep employing my daughter. This is a horrible way not only to treat a customer, but human in general. I am okay with the company changing their mind as to whether or not they want to work with my business, but the decent thing to do would have been to give me some warning to find another processor since as a hemp business it take longer than usual for underwriting to process all required FEDERALLY LEGAL documents. This company should be ashamed to treat small businesses like this. We are just trying to survive with the extremely high rates we are forced to pay to even stay in business. The company is also sending threatening emails saying that they are going to refund all of my customer, but didn't even say how far they are going back or even telling me how much I will have to try and recover.Business Response
Date: 12/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On February 9, 2021, our customer was automatically approved for the use of Poynt to complete transactions on their website.
On November 30, 2022, a transaction took place that alerted our Commerce Advanced Support (***) Team to review our customers account.
On December 6, 2022, the *** Team notified our customer, advising them that they had identified prohibited products in their online store and asked that the items in question be removed. GoDaddy sent a follow-up email on December 8, 2022.
On December 9, 2022, our customer replied to our message and advised that selling CBD products is integral to their business and that they do not intend to remove the items in question. They also requested that we close their Poynt account and inquired how to return their hardware. The next day, the *** responded to our customer with information to return their hardware. The Poynt account was closed on December 12, 2022.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration and our office has connected with them to attempt to address their concerns. We have also shared their feedback internally in an effort to improve our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently contacted godaddy.com to host my website. its been awhile since ive built a website. i paid for three months of hosting. in which im having a problem with uploading my site. I texted and called customer service to get no help at all....I went with godaddy.com because i remember their customer service was excellent before when i dealt with them. the have something cal ***** in which i know nothing about, i am use to having a cpanel from them... the guy that i talked to told me he could not switch me to a cpanel unless it was under 44 hours, in which it was 48... I did everything the instructions siad multiple times and my site is still not show on the web...godaddy.com customer service has fell off ...i am trying to contact corporate customer service to help me get my site up and running.... threequarterproductions.comBusiness Response
Date: 12/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 8, 2022, our customer purchased an Economy Windows Plesk Hosting plan for a three-month term via a phone interaction.On December 10, 2022, our customer contacted our Care team for assistance with the hosting plan in question. Our representatives worked with our customer to the best of their ability to assist in resolving the errors they were experiencing. It was determined that the incorrect hosting plan had been purchased. At this time, our customer requested a refund. Unfortunately, the product in question was no longer eligible for a refund; therefore, their request was denied. Information regarding our refund policy can be found here: https://www.godaddy.com/legal/agreements/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration. During a recent interaction with our Care Support team, we were able to extend a one-time courtesy refund which was applied to the correct hosting plan. We encourage them to continue to work with our Care team should they require further assistance in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has been outstandingly increasing their prices each year. I had a domain name up for renewal and decided to switch companies. I had to turn "auto-renew" off, which in turn deleted my "Ultimate Protection" Plan that I have spent hundreds on for every domain name. I decided to turn off "auto-renew" for each domain name, as I did not want it to renew at those prices, but some domain names have 5 years left on them - so I was keeping them with GoDaddy. I then realized EVERY domain deleted my "Ultimate Protection" that was an upgrade and again, I spent hundreds of dollars for every domain name for this protection. They are saying because I turned "auto-renew" off that it deletes the protection. I am telling them I don't want to delete the protection, but they are saying it has already been done and if I want it back I need to PAY again for it. All I did was turn off auto-renew, so I feel like they are scamming customers. All I want back is the protection I paid for, nothing else. But they won't do it and are making me pay. In addition, they forbid me from talking to a manager. I was able to talk with a supervisor, but he would not transfer me and said it is not allowed to talk with managers. So I was forced into a dead end since I couldn't talk to the people that are able to make decisions.Business Response
Date: 12/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 10, 2022, our customer manually downgraded the registrations for the domains in question by removing Domain Ownership Protection (DOP). DOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. A domain must be in an active status to disable DOP. The steps to downgrade Domain Ownership Protection are found at: ********************************************************************************.
Shortly after removing DOP, they contacted our ************* Team and requested to add DOP back to their domain registrations.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer and remains available to assist them. They can contact us by emailing [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 12/15/2022
I do not accept their response. They have taken NO action. We keep missing each others phone calls, so I will email the address he provided to set a time to call.Thank you!Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response that our customer canceled the products in question and that we have attempted to connect with them.
We remain available to connect with them and discuss this matter. If they email us at [email protected], we will call them directly. In their response, we ask that they consider that our hours of availability are Monday-Friday, from 9:00 AM to 4:00 PM MST.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 01/10/2023
They have not tried to reach out to me. I will email them now to try and set a time.
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