Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,699 total complaints in the last 3 years.
- 724 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the clipsandshit.** domain from Godaddy in June. I immediately began receiving over 30 ****** telemarketing calls per day about building me a website because my personal information was shared. I cancelled the domain on June 17 and asked that my information be removed. As of today, it still has not. I've attempted to get an answer from Godaddy on 11 different occasions, and each time I have received a different excuse or no excuse at all.My cell phone has become unusable, as I can not answer calls on it because of the call volume pointing to the ***** information and the domain. This is impacting my business and my personal life, and I need this fixed immediately.
Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 17, 2023, our customer registered a .US domain for a ****** term via online purchase.
All .US accredited registrars are required by the U.S. ********** of ******** to make registration data for .US domain names available via their ***** service. Unfortunately, proxy, or private, registrations are not permitted for .US domains. This is disclosed during the .US eligibility confirmation step during purchase. For more information on .US domain policies, please visit *************************. Additionally, complaints may be submitted to *************** or via their contact form at ****************************.
Our customer contacted our Care Staff on June 23, 2023, to assist with canceling the domain. The domain was canceled, but has remained eligible for our customer to renew while it continues to go through the domain cancelation lifecycle.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has confirmed that the domain in question should be back with the registry on or around September 25, 2023. Once the registry has the domain, the ***** data will be updated.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 09/16/2023
Again, this has still not been resolved, and this is yet another excuse/answer for when I should expect the deletion to happen. Nothing has changed since my request to cancel this domain, other than my mobile phone remains unusable due to the volume of spoofed telemarketing calls that insist I still own the domain because of the ***** information. I again request GoDaddy remove my information immediately. It has been approximately 90 days since the request was made, and there is NO excuse for it to not be completed.Business Response
Date: 09/21/2023
Thank you for the opportunity to address our customers additional concerns.
On September 19, 2023, the domain in question was removed from GoDaddy and returned to the registry. GoDaddy no longer controls the domains registrant information.
Now that our systems are no longer showing the domain as registered with GoDaddy, it may take a few days for all WHOIS database sites to update.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 10/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:09/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Specifically told by a GoDaddy representative to "delete my website" in order to gain access to the free upload limit for header videos on my paid platform, so that I did not need to spend money to create a Vimeo account for video hosting when I am already paying for GoDaddy hosting. Was informed by GoDaddy that I had two additional video upload "limits" prior to being forced to use Vimeo, when I had not exceeded these limits, I was forced by the GoDaddy platform to use Vimeo for video hosting. Called GoDaddy and was put on hold for over an hour as advanced technical support was consulted. Told by GoDaddy rep to "Delete my website and all data and I would be allowed to upload the video to the header platform." "Are you certain that if I delete my website I will be allowed to upload video content onto the header platform without having to create a Vimeo account?" "Yes" tech support replied, "I have consulted with advanced technical support and they advised doing this step to 'reset' the GoDaddy video upload limit which you have not exceeded but for some reason the website is claiming you have..." So, and all pictures and videos without having a backup, and what happened when I tried to reload the video feature on the header page after "resetting my website?" It came up with the error message notifying me that I was being forced to create a stupid Vimeo account to host my videos when I already was payingto GoDaddy to host my website. GoDaddy is now forcing me to interact with lame Vimeo and pay an additional "subscriber fee" to a different company when I am ALREADY PAYING GODADDY TO HOST MY BUSINESS! I want all my money back for pain and suffering and all the time, which I spent on the phone and on their platform trying to rebuild my website which they fraudulently claimed I should delete in order to receive the free upload limit just to host a short 500 MB video. This was disgraceful. Business Response
Date: 09/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 5, 2022, our customer purchased a Websites + Marketing (***) plan for a three-year term in a Care support assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.
Vimeo is a video sharing platform that is integrated into GoDaddys ***, allowing our customers to upload videos to their *** plan and share them on their website. Customers are provided with 5 GB of video storage and are able to upload up to 10 videos per day, up to 500 MB per week. A total of three videos can be uploaded to their Media Library before being required to link a Vimeo account to their ********************** account. Customers can avoid paying monthly fees to Vimeo by selecting Vimeos Free plan and staying within the limits shared above.
Between September 14, 2023, and September 16, 2023, our customer contacted our Care support team multiple times to address issues they were experiencing in attempting to upload videos to their *** Media Library. Our Care representatives worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.
We empathize with our customer and will look forward to connecting with them to address their experience and concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like you to take a look at how difficult Godaddy.com has made it to un-enroll in their marketing/premium services. The default is auto-renew, which is fine, but to discontinue a service, it is a cryptic process. I'm still not convinced I have discontinued the service. I would like to discontinue all marketing and premium services for duffymd.com and remddirect.com and request a refund to today's date.Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
On September 14, 2023, our customer contacted our Care Staff for assistance with their account renewal settings. They could not provide the 4-digit security pin to allow our Care Staff to access the account but they were able to access the account themselves. Our customer was able to successfully cancel multiple Websites+Marketing (***) builders and disabled the auto-renewal feature on many other products including disabling Domain Ownership Protection.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustrating experience. None of the products in the account are eligible for a refund. However, GoDaddy has refunded the remaining time on the most recent *** renewal.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
06/21/2023; the merchant GoDaddy.com (merchant) billed charges of $51.90 and $32.16 to my ***************. The card was locked and no charges were authorized. ********** notified me of the charges via email. I immediately contacted ********** and informed them the card is locked and not to accept any charges from any merchant. The charges were initially declined. A few days later ********** accepted the charges without my consent. I filed a dispute of the charges. An investigation was opened. The merchant provided a receipt and the bank, once again charged my credit card. 09/13/23; I reached out to the merchant, GoDaddy.com requesting to be refunded the charged amounts. The merchant informed me that they had spoken with ********** and were awaiting remittance of payment, so that the amounts, could in turn be refunded to **********. I emailed the merchant the supporting documents I received from **********. I requested a written response to the conversation via email or in writing. I have not received either.09/14/23; I reached out to **********. I was informed that there is no record of a conversation between the merchant, GoDaddy.com and **********. The charges are returned to the account and continuing to accrue interest daily.Business Response
Date: 09/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On June 26, 2022, our customer purchased a Domain name and a Websites + Marketing (***) plan for one-year terms each in a Care support assisted transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.
On June 27, and June 28, 2023, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** will attempt to auto-renew the products and services of our customers in accordance with their account settings. Account management is a customer responsibility.
Between August 21, and August 22, 2023, GoDaddy was informed by our customers financial provider that a Chargeback (CB) was initiated against the renewals in question, withdrawing funds paid to GoDaddy.
On September 13, 2023, our customer contacted our Care support team requesting refunds for the renewals in question. Our customer was properly informed the full CB process can typically take 95 days or more for a financial institution to fully resolve and release funds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We will need to wait for the CB process to be fully resolved by our customers financial institution and funds released. We cannot provide a goodwill gesture in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 09/21/2023
********** disputes GoDaddy.com has reached out to their fraud and disputes department, in an effort to resolve the matter. The representative from GoDaddy.com willfully and maliciously represented ill will to resolve this matter. To avoid further disappointment and distress, I am reaching out to **********, once again to resolve the dispute. One thing is for certain, I will NEVER do business with GoDaddy.com or ********** Of ***** ever again. Nor, will I recommend either of their services to anyone. This is a poor and unjust way of doing business. It is unfortunate that it's the only way the filthy institutions can remain in business. This is not a game! It's cruel and deceitful. My complaint stands. NO further negotiation is necessary.Business Response
Date: 09/26/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response. The documentation that our customer shared from their financial institution confirms that GoDaddy did reach out to resolve this matter.
We welcome the opportunity to connect with our customer and can be reached at **********************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid to have my website redesigned. Not only has it not been completed in the timeframe promised, but I cant resolve my issues with phone calls or emails. They have made promises periodically to finish the job but Im just kept on hold for hours each day while they punt and refuse to let me speak to anyone in charge.Business Response
Date: 09/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 2, 2023, our customer called into **********************'s ************* Team for assistance building a website, purchasing a *************** Services plan for one year to facilitate this.
From August 4 to September 12, 2023, our Website Team has attempted to work with our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy's Website and Marketing Leadership Team has connected with our customer to address their concerns. They remain available to work with our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint for the trade mark ************ and unethically business practices for the domain they run called Ticketfaster.com Date of transaction: 9/12/23 Product: Concert Tickets: ************************* Band on 11/19/23 in ********************* Dispute: I never had any intension of purchasing tickets from this vendor. I logged into Citi Pre-Sale thru the direct distributor of these tickets TICKET MASTER for the concert mentioned above I was waiting in the queue when the site crashed and kicked me out of the presale line. In a frenzy I was attempting to log back in to rejoin the queue and I was rerouted to ticketfaster.com unknowingly. I assumed when I refreshed, and ************************* was the first event to click that I had made it through the queue on the distributors site (ticketmaster) I did not have any idea that I was on a resale site called ticketfaster.com. I did not go to their site with intention. This business has purposefully named themselves almost identical to the direct distributor and designed their website to look remarkably similar. There is nothing on initial entry to their site that stands out or is obvious that you are on a resale site. They have purposely designed and positioned themselves to take advantage of people and trick them into buying tickets. Most people are eager and frantic to get their tickets in these situations, so it is easy to miss any fine print and that's what they prey on. I reached out to ticketfaster almost immediately, less than an hour after purchase when I realized my mistake. I asked them to cancel and they have refused, stating all sales are final. A policy I usually respect but not in this case when I did not consent to be directed to their site nor did I intend to purchase ***** tickets or any goods or services from this site. I was intending to purchase from TICKETMASTER the real distributor. Order Number: *******-- product never received & do not want. I want to cancel and have a refund of the money they basically stole from me.Business Response
Date: 09/15/2023
Thank you for the opportunity to address the complainant's concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
While ********************** is the registrar of record for the domain in question, the domain is utilizing nameservers that place DNS control with another party. In this case, the ** address is maintained by Amazon.
RESOLUTION:
GoDaddy empathizes with the complainant and encourages them to contact the hosting provider to see if they have policies in place to assist with their concerns. Amazons Report Abuse Form can be found at the following address.
****************************************************Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:09/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried several times to get a refund for charges that I no longer use. I used to have a wreath business, but I no longer have this.They denied the refund due to the date a requested I explained that I had no idea what this charge was for when it appeared on my charge card statement. It was late because my credit card company researched. I originally thought it was a fraudulent charge. I attached the letter I sent to them.The charge on my bank statement wasn't recognizable as Go Daddy. If you need further information please let me know.I am a widow, and this has caused me a terrible hardship.Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 27, 2022, our customer purchased a Websites + Marketing Commerce plan (***) for a one-year term via a phone transaction. *** is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website. This purchase also included a free initial year of domain name registration.
On May 27, and May 28, 2023, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on May 17, 2023, and May 22, 2023, informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken. Account management is a customer's responsibility.
On June 5, 2023, our customer attempted to contact our Care Team regarding their billing concerns, however, they disconnected the chat interaction before they were able to connect with a ************* Representative.
On June 13, 2023, a chargeback was initiated against the renewals in question, withdrawing funds paid to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer but has thus far been unsuccessful. We have sent them an email and invited them to connect with us to work toward resolving their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyInitial Complaint
Date:09/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My websites have been down for a week and GoDaddy refuses to do anything about it. They took down my SSL certificates and now I can't even build a new website!!!Business Response
Date: 09/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
On March 2, 2016, our customer purchased a hosting plan with website backups for a five-year term in a Care support assisted transaction. These products continued to renew within our customers account per their preferences.
On September 6, 2023, our customer contacted our Care support team to address malware that had infected their hosted websites. Our customer subsequently purchased Website Security Premium for a one-year term. Website Security (WS) helps maintain the security of customers' websites and servers, helping them deal with problems when they occur. WS scans websites for potential security-related issues such as malware, viruses, injections, and more. Our WS team can also help to identify vulnerabilities within websites and make recommendations to help secure said vulnerabilities.
Due to the malware affecting our customers websites multiple third-party monitoring services had listed them as being associated with malware. After the malware had been removed our WS team submitted requests to the monitoring services in question asking them to remove our customers websites from these lists. This process can take several days to complete.
Our WS team has worked diligently and to the best of their abilities to assist our customer.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been in contact with our customer and is working to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company not only adds features and keeps them renewed without warning, but they also make removing and account and deleting account impossible. I was on the text feature with GoDaddy and they won't allow deletion because of hidden products they added to the account.Business Response
Date: 09/14/2023
Thank you for the opportunity to address the complainants concerns.
We are unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ************************************************
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:09/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May of 2022, I decided to hire GODADDY.COM to build a website for my company ********* LLC. I already had a basic website that I had designed myself so I talked with the staff about why I needed it. "GoDaddy website build - PWS-******". Essentially I needed the website because my company was growing and I wanted to include my second location on it. The following month in Jun 2022 I lost the contract for my second location and no longer needed the website developed. I reached out to the godaddy representative (*****) that was assisting with designing the website to inform him that I no longer needed the website and beings though we had not built it yet I was within the timeframe to get my payments refunded. I had already paid over $3000 and was told that it would be processed. Within the last month or two I have been receiving calls and letters from godaddy saying that I still owed money for this website and that they were going to send my account to collections. At that point I realized that not only did godaddy not cancel the design and process my refund, but they also kept charging my account unbeknownst to me. I process a lot of payments through my business checking account and I still have a godaddy website that I maintain, so I was unaware that they had continued billing me the entire time. I'm seeking a refund of the $3,000 that I paid for them to design and publish a professional website that they never delivered. I have contacted their customer service department and they acknowledged that I have paid them over $3,000 and that they never built / published the website. They claim that they don't have a record for my request to cancel and that their employee ***** who was handling the project no longer works for them, and that since this started over a year ago that they were not going to honor my refund request even though they never built/published the website. This is absolutely unacceptable, fortunately I found this out because I lost my bank card.Business Response
Date: 09/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 26, 2022, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys ************** Services (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
Our WDS team worked with our customer to the best of their ability to accommodate their design needs. A call to publish the website was scheduled for July 25, 2022, but our WDS team was not able to connect with our customer. Multiple emails and phone calls were made to our customer attempting to reschedule, but the project was closed on September 19, 2022, due to unresponsiveness.
Per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with our customer.
********************** sent renewal notices prior to expiration, including on March 27, 2023, and April 26, 2023. GoDaddy also sent notices after expiration on May 6 and 15, 2023, informing our customer their expired item was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer but is not able to provide a full refund as the service was completed. With that being said, our customer has been offered a partial refund as a one-time courtesy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddy
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