Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access my Go daddy account / email for over 4 days. I have requested help daily, spending hours on the phone, well over 8 hours on hold and talking another 4 hours of texting. Nobody will resolve the issue. Each time they 'esculate' the issue for better tech support, support that has yet to be done. I have been a god daddy customer for over 25 years. They used to have great support, rarely any issues anyway. Now I am locked out of my account and they are aware but will not assist with the problem. After hours on hold and doing all they ask, each time they just "esculate' the problem and tell me they will get it fixed. My account is paid in full and I am not getting my service nor are they making any attempt to solve the issue.

  

  Business Response

  Date: 06/05/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On May 31, 2023, our customer called our Care support about a technical error they were experiencing with their Office 365 email account.
  At that time, there was a ticket created with our Advanced Technical Support team (ATS).
  On June 3, 2023, our customer was notified via email by our ATS team that the issue had been resolved.
  On June 4, 2023, our customer called our Care team and was able to send and receive emails without experiencing technical errors.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused our customer.
  At this time, the issue has been resolved and the account is available for use. Additionally, the password for the user may be reset at their earliest convenience. Our customer may find the following article helpful: ****************************************************************************.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a website domain name, website + marketing with email on 5/15 for toureign.com I created and published the website on 5/31 I called GoDaddy on 6/1 to get help as the website was not showing up upon search The agent said he was going to assist with publishing the site. About an hour later, I received an email that some products had been removed from my GoDaddy account I called back 3 times the evening of 6/1 (kept getting "disconnected") and was told that I had not paid for a website and that I would have to pay in order to connect my account to the site Receipt attached shows that I in fact paid for a website for toureign.com (page 2. $48.06)

  

  Business Response

  Date: 06/05/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 15, 2023, our customer purchased the domain name in question and an Email Essentials plan, each for a three-year term, during a call with our ************* Team. They also activated a one-month free trial of a Websites + Marketing (***) Premium plan.
  
  On June 1, 2023, they contacted our care team to request assistance publishing their website. Unfortunately, during this call, their *** plan was inadvertently canceled.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time courtesy, we have provided our customer with a Standard *** plan for a ******** term at no cost. Furthermore, we have successfully restored and published their plan.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several unauthorized charges from this company. I need to have this matter resolved immediately.

  

  Business Response

  Date: 06/05/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On July 1, 2021, our customer purchased two ********* ********** emails for a one-month term.

  Between August 10, 2021, and May 1, 2023, our customer had been renewing both email plans monthly with the assistance of our Care staff and automatic renewal.

  On June 1, 2023, per our customers account preferences, ********************** automatically renewed their services for a one-month term in accordance with their account preferences. ******************** gives its customers full control over their renewal preferences. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We encourage our customer to take an active role in their account management. If our customer would like to cancel a renewal, we have included instructions to do so here:  
  *****************************************************************

  If our customer cancels a product or service, they may contact our ******************** to request any eligible refund.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************  
  Office of the ***** GoDaddy 

• Initial Complaint

  Date:05/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy takes my money, for a month subscription. Then takes my website off line! They have done this three times! Talking about I didnt pay last month! If you dont pay the website gets suspended! How can I pay for something they did not allow me To use? I paid them may 7th 2023, and only God knows how long my website has been down. I called them to complain! They say yea but you didnt pay last month! While I dont pay the website is suspended! I plan to file a lawsuit because I am Unaware how many times or how long my website has been down on the numerous of times this has occurred!

  

  Business Response

  Date: 06/05/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On November 23, 2022, our customer purchased Websites + Marketing (***) Basic for one month after their previous one had expired due to non-payment. *** is a proprietary, do-it-yourself, template-based product to construct a website.
  In accordance with their account settings *** was automatically renewed monthly until April 2023, when their financial institution declined our request for payment. On May 7, 2023, our customer manually renewed their ***. Renewing it on this day did not change the original billing; their payment covered the term April 23 - May 22, with the next renewal due on May 23, 2023.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We respectfully decline our customers request for a refund. If they choose to keep their website, they will need to log into their account and manually renew it.
  Additionally, we do not have the capabilities to email their web files as this is a template-based program. If they would like to transfer their domain name away from GoDaddy they would need to follow the steps in this article. **********************************************************************************************
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Site is glitchy to the point of being unusable on a regular basis, but no refunds are offered after 48 hours. It takes longer than 48 to get a site published, let alone determine if the host is going to go offline every 2 days for extended periods of time.Customer service always seems to "transfer" my issues rather than actually fix them. It's hit or miss as to whether you'll ever hear back.

  

  Business Response

  Date: 05/25/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 1, 2023, our customer purchased *********************** Website + Marketing commerce (***) for a one-month term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.

  Between May 1, 2023, and May 7, 2023, our customer contacted our ******************** for assistance with their ***. Our staff has attempted to work with our customer to the best of our ability to resolve their concerns.

  On May 24, 2023, our customer contacted our ******************** again to request a refund of their purchase. During this interaction our staff properly informed our customer their purchase was outside of *********************** Refund Policy, which can be located here: ***************************************************/refund-policy

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As a one-time courtesy and exception to our refund policy, we have issued a refund for the purchase of ***. We ask that our customer please allow 5-7 business days for their financial institution to process this transaction. Please note that the upcoming bank holiday may cause further processing delays.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am at the end of my rope with a company used to have decent customer service. However now they have blended in off ************* teams that are as useless as they are with every other company who has instituted off-************* teams. Every time I have engaged them they end up hanging up the phone on me because they cannot seem to figure out something as basic as transferring me to a supervisor. When I refuse a callback and elect to wait on hold, they refuse and hang up on me. For the second time in the last 2 months I have been locked out of making necessary changes within my GoDaddy account, and they have created arbitrary barriers to prevent me accessing what I need to access. First, my website was down due to an issue with my DNS records. Because I put the wrong pw in when trying to access the account from my phone, they locked my account for 7 days. So I lost over 7 days of sales on my website, and countless repeat customers who went somewhere else. Luckily the person I spoke with when I called to close my account was finally able to resolve the issue (the 8th person I spoke with in 2 days), so I kept my account open. They recommended I add a 2FA to avoid this in the future, so I did. This time I lost my phone and along with it my Authenticator App which had my 2FA for GoDaddy and 14 other accounts. So now I requested the 2FA be removed from my account, so I can add it back to the new Auth App, and their account recovery team which takes 36 hours to respond to anything, keeps stringing me along with requests to verify I own my account. First they said they needed more info because the picture of my ID was blurry. Fine, I submitted a ******* clear image of it. Then they come back to me today tell me that now they want me to take a "selfie" with my ID. Are you kidding me? If the first ask was not going to be sufficient, why didn't they request a selfie with my ID in the first place? THIS IS COSTING ME TIME AND MONEY PEOPLE!!!

  

  Business Response

  Date: 05/26/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer enabled Two-Factor Authentication on their GoDaddy account to provide an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message or through ****** Authenticator, as part of the validation to access the account.  Two-Factor Authentication is a security feature GoDaddy offers our customers to prevent account and domain hijacking; we provide this valuable service at no cost.  GoDaddy does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.
  
  On May 21, 2023, our customer-submitted a request to cancel the Two-Factor Authentication on their GoDaddy account. However, the request submitted required additional documentation.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 21, 2023, our customer provided the necessary documentation and Two-Factor Authentication was removed from their account.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/26/2023

   Well if that was what actually happened then I would not have bothered filing the complaint would I? You missed the two other times that more information was requested for reasons that were never explained, and even after providing that and your Account Recovery confirming they received and were reviewing the last email I sent, it still took them another 36 hours to actually unlock the account. They literally confirmed with the customer agent I was speaking with on the phone that they had received it and were reviewing it. Then it took them until 8:30pm the following day to tell me my account was now unlocked. So 36 hours to review a selfie of me with my license.

  If you want to choose to ignore the problems with your account recovery team, that is your decision.
  

  

  Business Response

  Date: 05/30/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  While we empathize with our customers frustration, we stand by our previous response. 
  
  Furthermore, as our customers domain was classified as being of High Value, additional review was required, and our Account Recovery Team addressed this in a timely manner.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several domains and an email service for one of the domains. As soon as I was finished purchasing my next step was to set-up my one domain for email service. I tried to log back in the following day, and my account has been locked since. It is now going on 3 weeks that my account has been locked. I am unable to speak to any person on the phone. Everything is done over chat, with 3rd party company out of different countries that are not *****************. I am unable to speak to an ******** on the phone to get this matter resolved. They took my money and have now blocked me from my purchased products and are refusing to unlock my account. They want me to send my government issued ID, a front/back copy of my credit/debit card used for purchase, and a copy of my bank statement over the internet in order to unlock my account. This is highly unethical and very dangerous.

  

  Business Response

  Date: 05/22/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On May 7, 2023, our customers account was locked due to suspected Fraud. They were sent a request to provide documentation as part of our effort to ensure transactions processed within their account were legitimate. GoDaddy takes fraud prevention and the protection of our customer's personal information very seriously.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On May 22, 2023, our customer sent ** the requested documentation and their account and products were reinstated.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Go Daddy domain registration platform claims to allow you the ability to cancel. BUT requires a "one-time code" sent to your email as a means to "protect you" in order to make any changes. A code that never comes. I have tried multiple times to cancel domain names from my account but because I do not receive this "code" to allow me to cancel I am unable to remove domain names from my account and continued to get charged for them. Horrible business practice in my opinion. You should get the *** involved.

  

  Business Response

  Date: 05/23/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Multiple domains in our customers account have Full Domain Privacy and Protection (****) enabled. **** is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the **** has been downgraded.

  The steps to downgrade **** require a customer to enter a one-time passcode, which is sent to the email assigned to the domains Contact Information. Customers may also receive this one-time passcode via SMS if they enable 2-Factor Authentication (2FA) on their GoDaddy account and wait at least 24 hours to allow 2FA to be fully set up.

  Full instructions to downgrade DPP can be found here: ********************************************************************************.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our offices attempts to connect with our customer have been unsuccessful. We respectfully decline their request for a refund as the Full Domain Privacy and ****************** functioned as advertised, keeping the domains from being canceled without proof of identification.

  If our customer is in need of assistance with removing ****, our friendly and knowledgeable customer care team is standing by to help you and can be reached at ************, or you can visit ************************************** for live chat, help articles, and more.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***************************;
  Office of the ***** GoDaddy 

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A WEBSITE DESIGN FROM GoDaddy last year. They never completed design. I submitted tickets and request, Ever time I request info to add to website. They canceled my request and said they didn't understand. I uploading pdf files and pics. I sent tokens for payment processor. Never did anything, never finished designing site, took my money. A year later and website still not published. I have email threads a recoding calls from all rep from GoDaddy in reference to this unresolved matter,

  

  Business Response

  Date: 05/23/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 24, 2022, our customer purchased *********************** ***************************** which enlists our ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built. 
  Between March 24, 2022, and March 24, 2023, our ****** Team worked with our customer to the best of their ability to fulfill the website build.  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On May 19, 2023, a member of our ****** Services Escalation Team was successful in speaking with our customer to address their build experience.  During this interaction, they were able to resolve our customers concerns to their satisfaction.   
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/23 we called in to see why our website had disappeared from the internet. When speaking with ******, we were told it was because the product we had was "end of life" and there was no way to restore it. That had we called in prior to our product expiring they would have been able to save our site. We then tried to explain that we had called in, twice, w/i the last few wks (approx. 3/20) because we had recvd an email from them requesting we do so. When we called in we were told there was nothing we needed to do on our end past the phone call, as our product would rollover to a comparable product. That was obviously incorrect information. The rep refused to acknowledge what we were trying to explain and told us the only thing we could do was pay a restore fee of $60 and a fee of $143.88 for a new product then they would try and see if they could get our site back. But if they couldn't we would have to rebuild it ourselves. We were placed on hold and when she came back she said that the restore was unsuccessful and they would refund the total *** of $203.88 w/i "**** business days". I explained that this was unacceptable as we had called in wks before to avoid this very problem. After feeling unsatisfied we called back and spoke with a rep named ***** and w/i 30 min ***** let ** know they were able to restore our site and that all we needed to do was decide how long of an agreement we wanted to go with. We chose two years, processed the payment and ended the call. On 5/17 we called in ** we had not received our refund of $203.88. We spoke with a rep named ******** who informed ** that our refund was never processed and that we would only be getting back $143.88 ** they were not going to refund the restore fee. I asked to have the issue escalated to which "F" said they could refund the $60 but we would lose our site again. I explained how unsatisfactory this was but he continued to refer to a note that was placed on our account that said to not refund the fee.

  

  Business Response

  Date: 05/22/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service.  This is the case with our GoDaddy ************** Website, the service referenced by our customer in their complaint. While we understand this process may be frustrating, we provide our customers options and ample time to make the decision that best fits their needs.
  On April 24, 2023, our customer's website was removed from their account after several notices informing them of the product EOL.
  On April 25, 2023, our customer called our Care support and purchased a new Websites+Marketing plan and website restore. Their site was fully restored on the same day.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the frustration that this has caused our customer and have refunded their restore fee as a one-time courtesy.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************