Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** on June 3, 2023. I started processing card payments through their system. 2 weeks later they asked me to supply a ************* account, photo of my events, previous credit card processing company, my drives license, my EIN and a few other pieces of information. I supplied what I had and informed them of what I did not have. They informed me that was not good enough.. I then asked them why ask for this information 2 weeks in because I may not have had the required information. I understand there requirements but it's not ok to accept payments on someone's behalf and when your ready; to say unless you supply what I ask for you won't get your money ( that's exactly what was said to me). I had already started excepting payments and been paid through GoDaddy for 2 weeks. They got upset about the questions, closed the account sent me a email stating so. They also informed me in the same email that if any funds where owed to me, they would process them. It's been 3 business days and they have not sent my funds.

  

  Business Response

  Date: 06/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 3, 2023, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
  
  On June 19, 2023, one of our customer's transactions was flagged for review by our Verification Team. As a result, payouts were disabled until our customer provided the documents requested by our Verification Team.
  
  As the requested documentation still needs to be received, on June 22, 2023, our customer was informed that their ********************** Payments account was closed and that we would process all pending transactions or deposits to be settled into their account, if any. On June 27, 2023, the remaining funds were deposited.
  
  The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: ********************************************************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer's frustration, ********************** may request financial documentation to support a business's financial health and credibility. Our review process is standard across the payment industry, and documents are securely submitted through a restricted access and secure case management system.
  
  GoDaddy is responsible for ensuring the safety and security of merchants and customers using our platforms, especially when GoDaddy Payments is being utilized.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:06/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own ******** Nursery, there is a website built through the GoDaddy plat form and use the merchant to process payments.The first transaction we got through go daddy was for $20,800.00 They held the funds hostage for more than 7 business days.Unfortunately they have a department that handles payments but you can only talk to someone via email.I think escalated files/situations should be handled by phone verbally. It would also be best to connect you to the department or person that could help resolve escalated situations.Anyhow after not receiving my funds and days of GoDaddy's team hold my funds hostage, We decided to have the customer charge back to the merchant and we processed the payment through our Merchant with ******* and it processed the next day.I would not recommend using the merchant with GoDaddy with any large purchases.The pro-long the ******** to long and there is a possibility they wont even release the funds after 7 business days. They could hold your funds up to 90days until its resolved mentioned by ****** and *************************** from a Technical Support team.I'm looking for a response at all.I want the customers and potential customer of ********************** to know. The customer service is horrible from the information they can provide you, to the attitude the staff has.Most of these people work remote and they do not work in a office to have access to a supervisor who could help resolve an issue.If you plan to use the merchant to make sales, please pre-pare your self's for a battle and nothing but a hassling experience. they tend to pro-long all there "Escalated Files"The last thing you want to do is communicate via email and wait for a response every 2-3 business days for every response.In conclusion, GoDaddy is not the place to go and make a website to sell things using there merchant. The departments the have to help with any payment issues, is nothing but an issue and you find your self running in circles.Find another platform!!!!

  

  Business Response

  Date: 06/30/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  As a payment processor, GoDaddy may place a hold on funds processed via GoDaddy Payments in an effort to mitigate chargebacks. Typically, this occurs with recently established GoDaddy Payment accounts that have little to no history of transactions.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We thank our customer for their candid feedback on our service levels. Weve reviewed their concerns and shared them with the appropriate parties internally in an effort to address any improvement opportunities that exist.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I&#**;ve used H32363235**3332343036H for two years. I&#**;m unsure of some of the information or procedures they referred to, to end services. I was apprehensive to send a letter in writing due to the size of the company, and believing they may not receive it.

  

  Business Response

  Date: 07/01/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has connected with our customer and assisted with product cancellation and account closure. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having issues with the website. I have made numerous calls and need to speak with someone immediately

  

  Business Response

  Date: 06/23/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Per our customers account preferences, ********************** did not automatically renew the domain in question in good faith to honor agreements with our customer.

  ********************** sent renewal notices prior to expiration, including on April 22, 2023, and May 17, 2023. GoDaddy also sent notices after expiration on May 22, 26, and 27, 2023, informing our customer their expired domain was at risk of being canceled unless additional action was taken. Account management and renewal of domains are solely a customers responsibility.

  On the day a domain name expires, in this case, May 22, 2023, our customers agreed and purchased term of domain registration ended.

  As part of the domains expiration life cycle, it was moved to an Expired Auction. Below are more details explaining a domains expiration life cycle.
  *******************************************************************************

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and has successfully connected with them to confirm that they will need to participate in the Expired Auction to attempt to regain control of the domain.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can&#**;t get my phone to reach out and get emails from Go Daddy. So I spend 3 hours chatting with Go Daddy to three different guys, round and round, did not answer any of my questions directly. My main problem was I went to cancel service and take my credit card off and they said I needed another card to replace it. They provided me a phone number to call which is invalid. When I asked the chat people to give me the number, they wouldn&#**;t do it. I should be able to remove my credit card if I want to thereby cancelling service. They are dishonest, immoral and nasty. I would like to cancel service with Go Daddy.

  

  Business Response

  Date: 06/30/2023

  Thank you for the opportunity to address our customer's concerns.
  
   Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  GoDaddy provides its customers the ability to delete payment methods within their account(s), provided the payment method is not associated with an active product or service within the account. This is further discussed in our Help article, found at *********************************************************************.
  
  Our review of our customers account indicates they have active products associated with their payment method.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer would be required to cancel any products associated with the payment method in question. Instructions to cancel a product and close a GoDaddy account may be viewed in the article at ***********************************************************************************************.
  
  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  We also welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/01/2023

  what about the invalid phone number listed for contact and for cancelling payment method.  

  Of course I have active product, that's why I want to cancel. If there were no active product, why would I want to cancel. 

  When you expunge my payment method, publish a valid phone number, and cancel my subscription, I can agree to settle this complaint.

  

  Business Response

  Date: 07/07/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. During an online chat with our Care team on June 22, 2023, they were provided a URL to GoDaddy's global directory, which provided phone numbers they may have used to contact our Care team.
  
  On July 1, 2023, our customer canceled all products within their GoDaddy account except for their domain name registration. They then attempted to transfer their domain name away from GoDaddy; however, as they previously chose to add Full Domain Protection to the domain name, the transfer failed. To successfully transfer the domain name away from GoDaddy, our customer must first remove the protection from their domain name. Instructions to do so are provided in the Help article at **************************************************************************************;  
  
  Once our customer has transferred their domain name away from GoDaddy, they may use the instructions previously provided to remove their payment method.
  
  Thank you again for the opportunity to address the additional concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week on June 13th (7 days ago), I purchased a domain with GoDaddy.I asked my domain to be created as: ******counsellor.com GoDaddy provided me some options, but did not inform which one was the exact name I requested Today I went back to the website to work on my website hosting options (I have this on my schedule to be completed on Tuesdays), and I realised my domain is wrong.GoDaddy provided me the options with my first name wrong. Instead of ****** they provided ******* (double L).I would never ever write my first name wrong, and the only reason I purchased that domain was because GoDaddy suggested it to me, instead of the correct one I requested.And even if I made the selection, I did not think they would change my first name (the other options had . or a - in between, or they were .net or .ca)I accessed the chat with one of their representatives, and everything got even worse.He said I would get the refund if I deleted my products. So I deleted my products, and then after I did that, he said he could not process the refund because it was more than 5 days.They would refund if I purchased a new domain with them.But now I don't trust their services anymore, and I am thinking of getting my correct domain with another place.And after checking other locations, I saw that there are other sites that offer the same services for $50 less, the overcharge is an absurd.So I asked him to refund anyways, if they have an exception, they should still refund me as this whole stress was their mistake. (who the h*** changes the first name of the customer???).I would like a refund for the domain and email I purchased, as this was not my mistake.Even though I made the selection, they should have **** suggested a domain with my name written wrong (I understand having other options with other characters, but not changing the spelling of the words, it's just stupid).Thank you.

  

  Business Response

  Date: 06/22/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  During an online transaction on June 13, 2023, our customer registered the domain name in question for a one-year term.
  
  On September 20, 2023, our customer contacted **********************'s Care Team via online chat to inquire about a refund for the domain name when they were advised correctly regarding GoDaddy's Refund Policy. 
  
  On September 21, 2023, they canceled the domain name in their GoDaddy account. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to our Refund Policy, they have been refunded to their original payment method. All future refunds will be processed in accordance with GoDaddy's Refund Policy, which can be viewed at this link: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  

  
  

• Initial Complaint

  Date:06/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to regarding my deep dissatisfaction with Godaddy $1500 website creation service. The website was supposed to be completed within two to three weeks, has now stretched to five months, causing significant financial losses and damage to my professional reputation. Despite my attempts to remain patient, the situation has become unbearable.I reached out to GoDaddy through various platforms, including LinkedIn, and was assured by one of your representatives that the issue would be resolved promptly. However, the situation has only worsened. The constant disruptions caused by GoDaddy have cost me hundreds of thousands of dollars. Prospective clients, who expected a professional and reliable online presence, now view my business with skepticism due to the absence of a functional website. GoDaddy's team has repeatedly taken down and put up my website during the building process, leaving me with an unstable online presence.To add to the frustration, I have been assigned seven to eight different individuals throughout this process. Each time, I have had to start from scratch, only to find that the notes and work I had painstakingly put into the website were overwritten, resulting in a website that looks like a child's project. Furthermore, the current person assigned to my case no longer schedules calls and sporadically contacts me via email, despite having paid a substantial amount.As a loyal member since 2011, with several registered domains, this experience has been the worst I have encountered. It is disheartening to witness a company that treats its customers with such frivolity and disrespect. The impact on my livelihood and work is immeasurable. I have worked diligently to create my business to get defuncted by negligence. With the horrendous treatment, I request an expedited construction of my website as originally agreed, reimbursement of charges and 2 years free services credited to my account.

  

  Business Response

  Date: 06/22/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On February 2, 2023, our customer purchased **********************'s ********************** during a call with GoDaddy's ************* Team. This service enlists our ************** Services (WDS) Team to create a custom website (for a one-time fee), using our Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.  
  From February 23 to June 16, 2023, our Design Team worked with our customer on their website build to the best of their ability.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On June 21, 2023, a member of our WDS Leadership Team contacted our customer to address their build experience. During this interaction, our team resolved our customers' concerns to their satisfaction.  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted GoDaddy by phone 3 times and emailed 2 times to email addresses provided by their reps regarding billing errors for my company HRW *********** email account. 2 of the calls resulted in them promising a supervisor would call me in 1 to 2 hours which did not happen. I am requesting a refund of $287.52 to our credit card on our account for the error of double charges by GoDaddy for our 4 email addresses in 2021 and 2022. When comparing the charges for the 4 email addresses in 2020 of $102.45 and 4 email addresses in 2023 for $143.76, it appears the billing department caught their errors and made sure we were charged the correct amount in 2023. It is obvious there was a problem in GoDaddy's billing department in 2021 and 2022 by looking at the attached receipts for those years. Those are the only years going back to our GoDaddy email receipts to **** which billed 2 emails on 2 separate invoices. All of our emails always renewed at the same time and were all on the same invoice and receipt. Also, the price we were charged in those years is comparable for what ********* charges for more options than just email. It is also odd that the attached receipts printed in 2021 did not even have the email addresses shown. When I look at the receipts on GoDaddy's website now, the email addresses were added after the receipts were printed in 2021. Again it appears there were problems with their billing department during those periods.In talking to their reps over the past week regarding these errors, today I was told by ******, ********* caused the billing increase for the 2 years in dispute. I get the impression is is easier to blame ********* versus taking ownership of GoDaddy's error. Earlier this week, another rep informed me because I am a long term GoDaddy customer discounted my email plan in 2023. It is odd I get a different reason depending on who answers the phone. At one point they offered to refund 50% of the amount in dispute.

  

  Business Response

  Date: 06/22/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On May 27, 2020, our customer purchased four Email Essential (EE) Office 365 accounts for one year. They received promotional pricing at that time due to it being a new product purchase.
  In May of 2021 and 2022, our customers email service renewed at the standard rate as the promotional pricing had expired. Standard pricing for EE plans is currently $71.88 each before tax.
  On May 12, 2023, our customer manually renewed their email accounts. They were charged $143.76 which is a fifty percent discount.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We are sorry for the confusion this has caused our customer. From time to time ********************** may offer discounts on product renewals, however, this is not our standard practice. To be clear, our customer was not overcharged or double billed for the renewals of their email service in 2021 and 2022; they were billed the standard rate. That said, we want to resolve this amicably and as a one-time courtesy, we have issued a partial refund for the 2021 and ****************************************** 2023. While future renewals may be eligible for discounts, our customer should expect to be billed at the standard rate going forward. We hope this clears up any confusion our customer may have regarding email pricing.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****** E
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/11/2023

  Thank you for your response. I appreciate GoDaddys willingness to refund some of the billing in dispute ($143.76)  to the credit card we have used for many years on the account, but am also requesting they refund the other $143.76 to the same card that was used for the payments in both years versus an instore credit on our account.

   

  ****** with GoDaddy stated in the below email she could not credit the card used for the 2021 payment, so an instore credit was provided. Per the attached receipts, I highlighted to show the same card ending in #**** was used for both years. She can provide the instore credit of $143.76 to that credit card too.  

   

  Best Regards,

   

  *********************

  President/Broker

  The *************** Team
  (O)************
  **************************************
  Suite 204
  *******, ** 27612
  ************************

   

  Hi ****,

  I am reaching out regarding your correspondence with the BBB.

  I have submitted two refunds of $143.76 each for 2021 and 2022. The refund from 2022 will be applied to the payment method that was used. The refund from 2021 had to be applied to instore credit. It will not allow me to refund back to the payment method as the original payment method has been removed from your account. You may use the *** for renewals or new purchases. Thank you.

  Kindest Regards,

  Ashlee E

  Office of the ***** GoDaddy

   

   

  

  Business Response

  Date: 07/15/2023

  Thank you for the opportunity to address our customers additional concerns.
  We are unable to submit the refund to the original credit card as it no longer exists on our customers account. We have offered to mail a check and are awaiting our customers response.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  Kindest regards,
  ********
  Office of the *** GoDaddy

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a receipt stating my domain expires in August 2023. After countless hours using their chat system, the agent I reached told me the domain expired and dropped the call. I want to transfer the domain away from Godaddy, but my domain wont show up as registered on my account so I cant get the *** authorization code. This is despicable service and a huge waste of our valuable time.

  

  Business Response

  Date: 06/20/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 14, 2023, our customer contacted our ************* team for assistance with transferring a domain name registration away from GoDaddy to another registrar.  It appears that our customer had created multiple ********************** accounts within our system and had accessed an account without any products within. Upon locating the correct account, the domain name in question was unlocked and our customer received the desired transfer authorization code.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 20, 2023, the domain name successfully completed transfer to the gaining registrar.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing today in regards to a dispute a charge that was on authorized by Go Daddy of $300. Unfortunately I was recently laid off and I am currently unemployed so all of my subscriptions to everything I have let expire when it comes to GoDaddy I had no clue about an auto renewal and needing to personally cancel. I tried calling several times every time I call Im on hold were on a wait for at least an hour and then when I finally get to my turn, the call shuts off I have since used the online chat which is like text however it has been unresourceful and not helpful , I can provide proof of texts that state I am no longer going with Go Daddy due to penalty fees on top of other charges when I first publish this website a year ago it was $180 which at the time seemed reasonable for the year today my credit card was charged $299. For me this is a financial deficit. I have zero income coming in right now. I was laid off very unexpectedly and my website is for a self-employed business That Im trying to get off the ground however I cannot afford $300. My concern is is that it was so easily charged and that since yesterday today is now June 13. I have been unsuccessful, navigating their website to cancel this order and or cancel subscription. This feels very wrong as a consumer , Im not asking for an apology. Im just asking that my credit card is refunded and that I am no longer working with GoDaddy using their products.

  

  Business Response

  Date: 06/15/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 4, 2022, our customer purchased our Websites + Marketing (***) site builder for a 1 year term. *** is a proprietary, do-it-yourself, template-based product to construct a website.

  On June 13, 2023, per our customers account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on May 29, and June 12, 2023, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customers responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers frustration over the pricing increase from their initial purchase. GoDaddys pricing strategy is to give customers a discount in their first year when they are likely to be just starting out in their business and may not be up and running yet. After that, we ask customers to pay the fair market value for a service that helps their business be successful.

  Our offices attempts to connect with our customer to refund their unwanted renewal has not been successful. We encourage our customer to cancel the product in question with the instructions we provided them and respond to our email. Once we confirm the product has been canceled, we will issue the refund.

  The renewal will remain eligible for a refund for 30 days from the renewal date which is July 13, 2023.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy