Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 5/2022 and 4/2023 Go Daddy added a ************** on my plan without my knowledge or permission and has kept charging me. When I called after cancelling the plan they did not acknowledge that they did it without my permission, I asked for cancellation and refund, they denied saying I asked for it, I proved that I did not, they then said it is too late to refund, when I should proof that there was no correspondence from them to sell me this product or letting me know about double charges and extra plans, then they said your payment method is different, then I showed the the proof that the original card was expired and I had to replace it with PayPal. Still they did not accept to credit back the service I never asked for, permitted or was aware of. They denied to credit back the charges for ************** I told them that I will file this complained with BBB. I want the refund for double charge and all the charges related to Deluxe Linux Hosting with cPanel.

  

  Business Response

  Date: 04/25/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On July 8, 2020, our customer purchased ************** for a one-month term in an online transaction. Per our customers account preferences, ********************** automatically renewed the hosting in question on a monthly basis in good faith to honor agreements with our customer.  The most recent renewal occurred on March 8, 2023. Notifications were sent to our customers contact email following each successful renewal. 
  
  On April 8, 2023, the hosting in question failed billing due to their payment method being declined. 
  
  On April 16, 2023, our customer contacted our Care support team regarding their hosting concerns. At that time they were correctly advised the requested refunds were non-eligible. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office attempted to contact our customer via phone to address their concerns. Unfortunately, we were only able to leave a voice message. 
  
  While our office empathizes with our customer, ********************** provides its customers full control over their renewal settings from within their account. Account management is a customer responsibility. As such, we respectfully decline our customers request for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 04/26/2023

  They claim I purchased the service while they on their own unbenounced to me added that to my account and after charging my account I received an email re my Mounty payment. 

  They are not acknowledging the fact that they added the service which I did not want nor did I initiate its purchase. 

  The entire argument is over my agency as a customer and them having no right to claim I did it while I did not. It was added to my account. I found out after I checked the recurring charges on my bank account which was suddenly higher than usual. That's when I chatted with their online agent to cancel the service and request a refund for the service I did not purchase. 

  They refused to credit my account back with the service I did not want, did not purchase and did not request. 

  I appreciate your help in this regard.

  

  Business Response

  Date: 04/27/2023

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. 
  
  Our customer can review their Order History within their account to confirm the purchase of the hosting in question. They may find the following article helpful. 
  
  View my GoDaddy receipts - See past purchases on your Order History page, then print or download the receipts: ***************************************************************************************;
  
  We are sorry that we were unable to connect with our customer on a phone call. If they wish, our customer can reach our team at ************************************************ We will be happy to work with them on arranging a scheduled call. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a website and email account with **********************. For the last three years I have been charged for two websites and 2 email accounts. GoDaddy auto deducts the payments off of my credit card. One set of billing in May for my account and another set of charges in March for this non-existent account. I thought it was fixed last year but they deducted it again this year. I call about the charge to my credit card and they tell me they don't see a payment on my account for that amount... and that is as far as it goes... ask for a supervisor, he will call me back... no call back ever received... put on hold and then disconnected... have to start all over again... they tell me I have to provide an account number in order for them to refund the money... How am I supposed to know the account number of a bogus non-existent account that you are erroneously billing me for? Your Error, your bogus charge but I have to prove it exists in order for you to fix??? Unreal.I contacted my bank to get it refunded... . Like I said earlier, I DO have an account, all paid up, all good... I am billed every May for it... every year, for three years now, they ding my card for this non-existent account that I have no information on and they will not fix. When I am able to unhook the boss from that email address we are gone... Poor poor customer service.....

  

  Business Response

  Date: 04/17/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 12, 2023, our customer contacted our Care Staff to inquire about an unknown charge. Our Care Staff was not able to identify an account with the information provided.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We thank our customer for their feedback on our service levels and empathize with their experience but have not been successful in our attempts to connect with them to locate the account where the charge in question took place. We look forward to connecting with our customer to resolve their concerns and can be reached at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/18/2023

  All I am asking is that the company find and eliminate the "account" that they are charging me for.... I do not understand how I am able to agree to their terms of service when I have not received a service that I am paying for....  I DO have an account that is current and paid and I have been using for sometime... my concern and issue is with the billing of an account that I do not use, did not sign up for and am being charged for???   How can I be at fault........   If someone would contact me then I could provide the credit card information and it hopefully it can be backtracked...  I am sorry I missed the deadline to respond to this but I still have an issue ...  Can someone please help????

  

  Business Response

  Date: 04/20/2023

  Thank you for the opportunity to address our customers additional concerns.

  Our office has successfully connected with our customer and removed the payment method in question from our system. Our customer has indicated they are satisfied with this outcome.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  Mat T
  Office of the *** GoDaddy

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently added an online store to my GoDaddy web site. I didn't know it defaulted to GoDaddy Payments. I always used PayPal. I paid the transaction fee and fulfilled the order with the customer. My funds were deposited into my bank account then they were reversed a few days later. I can't get an answer from GoDaddy.

  

  Business Response

  Date: 04/17/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On March 28, 2023, our customer upgraded their Websites + Marketing (***) from a basic plan to ecommerce, which includes GoDaddy Payments. *** is a proprietary, do-it-yourself, template-based product to construct a website. GoDaddy Payments gives customers the ability to take payments online, in-person, and over the phone.
  When an order was placed through our customers website using GoDaddy Payments, we requested documentation from our customer to verify their business prior to releasing the funds.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration regarding this process and have been able to verify their business via the documentation they have provided. Their funds have been released and they can expect to see the deposit made to their bank within five to seven business days.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****** E
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with the Account Recovery process and the lack of support provided by their team. Our company has two accounts(One account number is ********* and the other is ******** with **********************, both of which are linked to 2-Step Verification with my mobile phone number. Unfortunately, I recently lost my phone and attempted to use the *********************** to regain access to our accounts.However, the Account Recovery Team has not provided any useful instructions, and their replies have been unhelpful. All they have said is, "Thank you for your submission. We have not received a reply with the requested information. To allow us to further review your request, please reply at your earliest convenience. Once your request has been reviewed, we'll let you know if we need anything else or if you're good to go." The email does not even specify which account is linked to this response, making it difficult for me to understand which account the response refers to.It has been three weeks since I submitted the Account Recovery request, and there has been no progress. I have tried to call GoDaddy to speak with the ***********************, but no one has been able to transfer me to that department. Additionally, several email accounts have expired in our accounts, and no one can log in to renew the product.I am extremely dissatisfied with the lack of support provided by GoDaddy's Account Recovery Team and the inability to reach the *********************** by phone. I urge you to take immediate action to address these issues and help me regain access to our accounts.Several email accounts have expired in our accounts and no one could log in to renew the product.

  

  Business Response

  Date: 04/13/2023

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On March 21, 2019, our customer added Two-Factor Authentication ***** to their GoDaddy account to provide an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account. 
  
  On March 18, 2023, our customer correctly followed the process to remove 2FA, details of which can be found at this link: *****************************************************************************;
  
  From March 18 to April 11, 2023, they submitted multiple additional requests to our Account Recovery Team (AR) to remove 2FA from the account in question. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer's frustrations, ********************** has a vetted process to remove 2FA. In addition, we also take account security very seriously, and our AR Team actively responded to them requesting additional documentation. 
  
  We encourage our customer to continue working with our Account Recovery Team and provide the requested documents so they can disable 2FA from their account. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards, 
  
  Jenn 
  Office of the *** GoDaddy 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to add an additional page to my website, and once I completed it, the page would not publish. I cleared the cache multiple times and got an error that the site was not working. I called customer service and the customer service person was horrible and didn't listen to me his name was ******* and he does not have the ability to help anyone. I screen shot all the chats with him. He then said he would find someone else to help me and it sent me back to the beginning of customer service with no help. We pay for this website and should be able to get good customer service and have our products work. How can this company have people unqualified to work for them.

  

  Business Response

  Date: 04/14/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 11, 2023, our customer contacted our Care Staff because they had received an error when attempting to publish updates they had made on their Websites + Marketing site builder (***). *** is a proprietary, do-it-yourself, template-based product to construct a website.

  Our Care Staff worked with our customer to the best of their abilities to resolve their concerns.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy had an unexpected technical issue that caused the error our customer experienced, and worked quickly to resolve it and minimize any impact on our customer. Our records indicate that our customer was able to successfully publish their updates before the contact with our Care Staff was completed.

  We appreciate our customers candid feedback on our service levels and take customer service seriously.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I upgraded my hosting account plan on 4.2.2023, during the upgrade my files went missing and all of my websites went down, it is now 4.7.2023 and I still do not have my files and all of my websites are down. Godaddy support said this would be correct within 72 hours now they say they are fixing it asap. This is no longer an acceptable response. I would like compensation for my lost content and for the upgraded hosting plan to work. ATS-******

  

  Business Response

  Date: 04/13/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 2, 2023, our customer elected to upgrade their hosting plan via an online transaction.  Later that day they contacted our Care team to discuss expectations, related to their migration.
  
  On April 8, 2023, their migration completed.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  With regards to our customers hosting migration, GoDaddy as with all service providers, had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer. Furthermore, on April 7, 2023, as a one-time courtesy we added an additional year of service to our customers hosting plan at no cost to them.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/13/2023

  The company did not inform me of the potential for loss of data or downtime due to the upgrade. I was on with support at the time the upgrade was initiated. 
  

  The company then said they would have this corrected within 72 hours. They failed to do that or provide updates. 
  

  My sites were down for a full business week. 
  

  The company did provide one year of hosting for free. I spoke with a manager and requested at least two years for free due to the terrible support I received. 
  

  I am still asking for an additional year. 

  

  Business Response

  Date: 04/14/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response, and while we regret any delay in completing our customers hosting migration, it has been completed in its entirety. Consequently, we respectfully decline their request for an additional year of hosting.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/17/2023

  I would like this escalated beyond the current representative. 

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I built my website and bought a domain on GoDaddy.com for my business that has been pause for the last couple of years due to logistic issues during Covid-19, finally we are able to get merchandises IN and get our business going this year,GoDaddy let me use the pay link to take payments for my sales,but GoDaddy won't let me deposit the fund of my sales into my business account after customers paid,***** from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I emailed ***** to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, everything about my business can be verified legally and publicly, she didn't reply to me so far. GoDaddy should have informed and communicated the risk factors in their regulation with me prior to letting me use the pay link so that I can decide which vendor I should use at first place,this is a trap and very deceitful.I called the GoDaddy customer service number, ***** from the customer service team answered my call, she told me she doesn't know what those risk factors are, we asked ***** who is the right person we should talk to and will help us with this issue, she said nobody, she couldn't help in any ways.It is such a shock to know that GoDaddy is a robber and illegally possesses our fund with no legitimate reasons and their customer service is horrible and don't solve any problems. I request GoDaddy to release all my funds into my business account immediately.

  

  Business Response

  Date: 04/14/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************** 
  
  On March 8, 2023, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.  
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously.?To comply with standard payment network rules and regulations, our customer's deposits were placed on hold until they provided the additional information requested by the GoDaddy Payments Team.  
  
  On April 10, 2023, our customer was informed GoDaddy Payments will not be able to service their account due to certain risk factors and their GoDaddy Payments account was closed. Common reasons why a GoDaddy Payments account may be closed can be reviewed in our Help article at ******************************************************************************
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  
  
  While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We encourage our customer to continue correspondence with our GoDaddy Payments Team and provide the requested information.  
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  **** ********
  ****** ** *** *** * *******

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email has been working for over 1 years I first complained April 2022. They have not been able to fix it. They tell me to call back and the wait time is over an Hour. They said they would refund the $73.00 they never refunded the money they charged for email service.

  

  Business Response

  Date: 04/12/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 14, 2020, our customer purchased a ********* ********** Email Essentials plan for one year via an online transaction. The M365 plan has been renewed annually per their account preferences.
  
  From March 20 to April 10, 2023, they contacted GoDaddy's care team on multiple occasions to troubleshoot concerns about their email plan. Unfortunately, our team was unable to assist them, and on April 12, 2023, during a call with this office, they opted to delete their email account and requested a refund for the two most recent renewals of their plan.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has connected with our customer and issued the requested refunds back to their original payment method. Please allow 5-7 days for their financial institution to process this transaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had only purchased 2 years for a domain name as well as accompanying hosting and email. The card I had on file was canceled as well. They somehow found my PayPal account and charged this for an additional year without my authorization. I am requesting to be refunded the full amount of $179.76 that I was charged without my consent.

  

  Business Response

  Date: 04/13/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 12, 2019, our customer renewed a free trial of Economy cPanel hosting, and Email Essentials, each for a one-year term, via an online transaction. 
  
  These plans have since been automatically renewed annually, most recently on April 1, 2023. In addition, each of these renewals was processed using the payment method they initially specified. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 10, 2023, our customer contacted **********************'s ************* Team and canceled their hosting and email plans. At that time, a refund was processed per their request. 
  
  Furthermore, GoDaddy gives its customers complete control over their renewal preferences, and they may, at any time, log into their account and modify those preferences.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  
  

  Customer Answer

  Date: 04/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired GoDaddy to build a E Commerce website. They sold me a package with a warranrty. They released the site with many flaws and it wasn't finished. They were going to repair it on the fly. I paid to have the pages of the site SEO. It wasnt done correctly till the last month of my service contract. They didnt install the headers on the site which was th H1 headers. I had to remind them on the 11th month of the site not being recognized by any information on our pages which we paid to have SEO. They couldnt get the catagories for the site to work. I submitted 13 repair tickets in 1 year. Only to have the site not work until the last repaid tickets was issued.I have expressed my concerns many many times and they never listened but wanted to charge me extra for a diffrent package. Not only did the Ecommerce site not work they wanted to charge me to fix it and make it better. I got no hits on the site until they 13th ticket was submitted and the site repaid in the 12 month of my service contract. Its almost impossible to get a hold of anyone without waiting 2 hours on hold on the phone. Unfortunatly the site was a major loss, my investors who help pay for the site are extremely angry and looking to take this legal. We have enough evidence to prove to any court the lack of customer satisfaction from **********************. We are looking for options before we go legal. The site was a failure. We paid for a service that was in all areas horrible

  

  Business Response

  Date: 04/13/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On April 11, 2022, our customer purchased *********************** ***************************** which enlists our ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.
  
  Between April 11, 2022, and April 11, 2023, our ****** Services Team worked with our customer to the best of their ability to fulfill the website build. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 10, 2023, our office was successful in speaking with our customer to discuss their experience. We advised our customer that a member of our ****** Services team would be following up with them to address their concerns.
  
  On April 11, 2023, a member of our ****** Services Escalation Team was successful in speaking with our customer to address their build experience and outstanding concerns. During this interaction they were able to resolve our customers concerns to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy