Reviews

Review Details

• Review fromMary P

  Date: 05/17/2023

  1 star
  Representatives are friendly but be cautious. They have you initial statements on an iPad and breeze over the explanation of what you're signing. Before signing up, read each statement since you are agreeing to things you may not realize. Total annual cost of treatment is astronomical and the quick-talking salesperson doesn't make this clear. The cancelation fee is ridiculous. I do not recommend.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Mary,

  Thank you for sharing your experience. We take your feedback seriously and understand your concerns regarding the sales process and the clarity of the terms presented.
  
  To address your concerns about the initialing of statements, the overall cost of treatment, and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLori W

  Date: 05/12/2023

  5 stars
  *************************** was best!! Great customer skills and communication in asking the right questions and addressing any concerns and needs. Thank you!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lori,

  Thank you for your wonderful feedback! We're thrilled to hear that Mathias provided you with exceptional service and demonstrated great customer skills and communication. 
  
  At Ecoshield, we strive to ensure our team is attentive to our customers' needs, and it’s fantastic to know that your experience reflected that. Your kind words will be shared with Mathias and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromRick B

  Date: 05/10/2023

  4 stars
  Our techs today were very personable and professional. They really knew what they were talking about when I showed them some weird bugs I'd never seen before. They took down all the wasp nests, put powder up to get rid of my ********* bee problem. They also found a bunch of wasp nests I had not seen and took them all out as well.The techs were extremely careful with the cats and sprayed under the radiators so the cats would not get the solution on their feet.I thought they did a good job, I guess folks only come here to make negative reviews. I had a good experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rick,

  Thank you for sharing your positive experience! We’re delighted to hear that our technicians provided you with exceptional service and took the time to address your concerns about the pests in your home. 
  
  It's great to know they were careful with your cats and ensured a thorough treatment for your carpenter bee and wasp issues. Your kind words mean a lot to us, and we appreciate you taking the time to share your feedback amidst the challenges many face.
  
  Thank you for choosing Ecoshield, and we look forward to continuing to serve you in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid K

  Date: 05/10/2023

  1 star
  The representatives of this organization are extremely shady. Yesterday, they had a guy going through our neighborhood in **********. He wasn't going up and talking to people at their doors. He would stand in the yard and mess with your grass until someone came out and asked him what he was doing. Even though many yards were marked from recent treatments, he stood in them and started messing with the yard. In several cases, he bend down and supposedly "grabbed" an ant and then tried to show the home owners they had ants in their yard and tried to push his treatment on them. Multiple people in the neighborhood reported him to the neighborhood watch, warned everyone on the community ********* and are discussing police reports in case he infested their lawns with someone. Common courtesy and respect for someone's home is to stay off the grass and use the sidewalks, knock on the door, and explain why you are on their property. This guy, probably out of the ************* since it is closest to Canton, was shady, snarky, rude, and made multiple home owners feel unsafe. With this being the representatives they are sending out into the community, I am terrified to know what the ones doing the work do to your yard or house. Great customer service starts with respect and this organization has zero respect for the home owner and their property.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi David,

  Thank you for bringing this issue to our attention. We take your concerns very seriously and understand how important it is for our representatives to conduct themselves professionally and respectfully.
  
  To address your experience with the representative's behavior and the impact it had on your neighborhood, we encourage you to contact our Customer Feedback Team at [email protected]. They are committed to investigating your concerns and ensuring that proper protocols are followed by our team members.
  
  Ecoshield values customer satisfaction and community respect, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDenise W

  Date: 05/09/2023

  1 star
  Paid $120 for them to come out and spray around my house. Les than a week later I found ants swarming all over my window ***** inside and out. Finally got them under control, but bothered my asthma and made one of the dogs sick I'll not let them back
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Denise,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the issues you've faced with our service and the impact it had on your home and pets.
  
  To address your concerns regarding the effectiveness of the treatment and the health issues it caused, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to learn from your insights to improve our services.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid M

  Date: 05/06/2023

  1 star
  I had very bad experience with Ecoshield Pest Solutions. I had 4 services and there are still lots of ants in my house. It is very hard to cancel your account too.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi David,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the ongoing issues with ants and the challenges you've faced while trying to cancel your account.
  
  To address your concerns regarding the effectiveness of our services and the difficulties in cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJulie W

  Date: 05/05/2023

  5 stars
  We had *********************** as ************** today and he another great employee of EcoShield. We have never had less than 5 star technicians but this guy went above and beyond to make sure all of our ********* Bee nests were taken care of. This guy even chased after a few Queen **** to make sure they died instantly. If anyone is in need of. ************* services this is the place to call.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ceil,

  Thank you for your fantastic feedback! We’re thrilled to hear that Nolan provided you with exceptional service and went above and beyond to take care of your Carpenter Bee issue. 
  
  At Ecoshield, we pride ourselves on having a dedicated team of technicians, and it’s wonderful to know that your experience reflected that. Your kind words will be shared with Nolan and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael F

  Date: 05/02/2023

  1 star
  I am not surprised to see the litany of negative reviews about this company. I have turned their door-to-door salesmen on two separate days in about three months. Today, the guy returned to try a second time, only with a colleague. They struck me as shady and insincere. Also, a few days ago I noticed a strange gash that was seemingly dug into the ground of my front yard through my gravel with a hoe or similar tool. At first I thought it was from a rodent but it didnt actually go into a hole. I filled it and covered it up. Then today it reappeared in the same place, the same day I get two unwelcome visits from this company. I am not saying it was them. But I asked the guys if they treated my property without my permission and they said maybe it was a vole like they had a handy pest control solution for my mysterious problem. BEWARE. Use ****** and/or Angies List or credible reviews to find a pest control company to rely on.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Michael,

  Thank you for sharing your experience. We take your feedback seriously and understand your concerns regarding our door-to-door sales practices and the unwelcome visits you received.
  
  To address your experience and the strange occurrence in your yard, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to investigating your concerns and ensuring that proper protocols are followed.
  
  Ecoshield values customer satisfaction, and we appreciate your advice for others as they seek pest control solutions.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDominic H

  Date: 04/21/2023

  1 star
  I agree with many of the negative statements about this company. I was also told you could cancel at any time, but the contract says differently. They lie and dissemble to sign you up and their products actually drive the pests inside our home. They prey on the fears of the elderly in my neighborhood and then lock them into services that they dont need. Its too bad that the BBB doesnt actually do anything to stop shady business practices. Avoid this company at all costs.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Dominic,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the issues you've encountered with our service and the miscommunication regarding cancellation policies.
  
  To address your concerns about the contract terms, the effectiveness of our products, and the practices you've observed, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKenneth S

  Date: 04/19/2023

  3 stars
  EcoShields service is pretty standard, though the price seems very high to me, especially for a townhome with minimal outer wall length. I appreciate being able to call for free in between service extermination when having issues. However, I saw no benefit over their service than when I treated my house myself with Home Defense twice per year. Plus, when I tried cancelling my service after my one-year contract lapsed, they called and harassed me to try and get me to stay as a customer. Very unprofessional! Recommend you stay away and spend $40/year to treat your house yourself.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ken,

  Thank you for sharing your experience. We take your feedback seriously and appreciate your insights regarding our service and pricing.
  
  To address your concerns about the perceived value of our service, as well as the challenges you faced when attempting to cancel, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your feedback.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team