Reviews

Review Details

• Review fromAmanda S

  Date: 06/16/2023

  1 star
  The door to door sales technicians are so aggressive that ************************** has a notice to call 9-1-1 if they are approached by a technician. They have trespassed on property, made threats, tried to engage with minors as a tactic to get an adult to engage instead. They are a serious risk to the safety of themselves and homeowners.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Amanda,

  Thank you for sharing this concerning experience. We sincerely apologize for the aggressive behavior you've encountered from door-to-door sales representatives, especially if it has led to safety concerns and the involvement of local authorities. Such behavior is completely unacceptable, and we take this matter very seriously. Engaging in inappropriate conduct, trespassing, or targeting minors is not in line with the standards we expect from our team.
  
  We’d like to investigate this situation immediately and take appropriate action. Please reach out to us at [email protected] with any details you can provide, so we can address this issue promptly and ensure this behavior does not continue. Your safety and peace of mind are our top priorities.
  
  Sincerely,  
  Customer Feedback Team

• Review fromNeva I

  Date: 06/16/2023

  5 stars
  We purchased a subscription from this company and we discovered a hornet's nest and in between their visits and when we called them they sent someone out the next day and they took care of this wasp problem we had and got rid of the nest and sprayed and everything at no charge so they went above and beyond for us.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Neva,

  Thank you for sharing your positive experience with us! We’re thrilled to hear that our team was able to address the hornet’s nest quickly and provide thorough service, going above and beyond to take care of the issue. Your satisfaction is our priority, and we're glad we could deliver the quality service you deserved.
  
  If you ever need assistance again, don’t hesitate to reach out! We appreciate your feedback and your trust in us.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer D

  Date: 06/14/2023

  1 star
  A sales representative came to my house on June 14, 2023 and spoke to my daughter. She pointed out the NO SOLICITING sign in our door. The salesman replies, Oh, Im not soliciting. Im your neighbors bug guy and wanted to talk to you guys a little bit.My daughter closed the door. A few hours later, HE CAME BACK, banged on the door and rang the door bell. According to Glendale code, the first offense is a civil offense. The second is a felony. I will be pressing charges if they come back. Our neighbors have all complained about this same salesman, that he is rude, pushy, and wont take no for an answer.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jennifer,

  Thank you for bringing this to our attention, and we sincerely apologize for the aggressive and inappropriate behavior of the sales representative who visited your home. It's extremely concerning that your "No Soliciting" sign was ignored, and that the representative returned after being asked to leave. This behavior is not acceptable and does not align with the professional standards we strive to maintain.
  
  We take this matter very seriously, and we would like to ensure that this individual is held accountable. Please reach out to us at [email protected] with any additional details so we can investigate further and prevent future incidents. Your feedback is important, and we apologize for the distress this caused.
  
  Sincerely,  
  Customer Feedback Team

• Review fromke b

  Date: 06/14/2023

  1 star
  One of their doorknockers came to my door and when I did not answer he knocked and rang my door **** repeatedly. I even came to the door and said no and walked away.. He continued to ring my door bell causing my dogs to go ballistic.. I asked him to leave and until I threatened him he continued to ring my door ****. I would not hire this company to spray the bugs off of the window on my vehicle.. Very unprofessional.. one star because you have to give something.. negative rating -10 stars..
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ke,

  Thank you for sharing your experience, and we sincerely apologize for the aggressive and unprofessional behavior you encountered from our representative. It's unacceptable that the salesperson continued to ring your doorbell and disturb you, even after you clearly declined and asked them to leave. We understand how upsetting this situation must have been, especially with your pets becoming distressed.
  
  We will ensure this behavior is addressed immediately, and we appreciate you bringing it to our attention. Please feel free to reach out to us at [email protected] with any additional details so we can follow up on this matter. Your feedback is important, and we apologize for this negative experience.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGregory G

  Date: 06/08/2023

  1 star
  A sales representative came to my door uninvited on 6/7 in a situation where the wildfire smoke carried down from ****** was causing an AQI of 360+, which is hazardous to human health. He used my neighbors' names to solicit my business without their knowledge or consent. I was mildly curious about costs so we spoke about a quote, which I ultimately politely declined. He proceeded to be pushy and refused to take my "no" for an answer, then proceeded to try to emotionally manipulate me into committing on the spot to a 12 month contract on the grounds that he 'just needed one more house' and if I signed up he would be able to get out of the smoke, implying that my refusal was actively endangering his personal health.This is an outrageously unethical sales tactic and, if it is an accurate complaint on his part, the company itself is outrageously unethical for forcing employees to work outdoors in environmental conditions hazardous to their employees' health. EcoShield's website claims that their sales reps are not pushy, aggressive, or manipulative; I experienced the opposite. When I phoned their customer service line today to seek an apology and notify the company of unethical sales practices, I spoke with a man who minimized and mischaracterized my complaints, never asked me for information about the sales rep that I interacted with, and, when I asked to speak with a supervisor, put me on hold for about a minute and then pretended to be his own supervisor. This customer service rep also continuously called me "ma'am" after being corrected no less than three times that I am male, not female.I have informed my neighbors of these issues and they say they will be canceling their service.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gregory,

  Thank you for sharing your experience, and we sincerely apologize for the distressing and unethical sales tactics you encountered, especially given the hazardous air quality during the interaction. It's deeply concerning that the representative not only ignored your "no" but also used emotional manipulation to pressure you into signing a contract. This type of behavior does not align with the values we strive to uphold, and it’s unacceptable that your concerns were minimized when you tried to address them with customer service. The miscommunication regarding your gender further highlights the lack of professionalism you experienced.
  
  We’d like to investigate this situation thoroughly and ensure it is properly addressed. Please reach out to us at [email protected] with any additional details so we can follow up internally. Your feedback is important, and we appreciate the opportunity to make things right and prevent similar incidents in the future.
  
  Sincerely,  
  Customer Feedback Team

• Review fromalexander v

  Date: 06/07/2023

  1 star
  On 6-5-2023 a gentleman elected to trespass and solicit by walking directly up to me and begin the selling game. I offered to him the idea that he passed a sign directly stating "No trespassing for any purpose". He told me "I didn't see that", indicating the sign itself possibly he did not see. Violating signage clearly posted and strolling 200 feet up to me is just plain disrespectful. I sent an email to the only form available to me; an appointment page...I'm not going to call, I have faith I will get 'phone tag runaround' as so many companies offer these days. Eco shield gets a big fat juicy "Forever NO". The posted signage also says "Camera's in use", hopefully that part will discourage this company developing a pattern of behavior and elect not to show up again. It will be legal issue at that point. ****** Dead Bug would get my business first, and that is a fictional cartoon character. Fools.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Alexander,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and disrespect you encountered during the solicitation. It’s deeply concerning that the representative disregarded clearly posted "No Trespassing" and "Cameras in Use" signs, which should have been respected. Your privacy and wishes are important, and this behavior is unacceptable.
  
  We will ensure that your feedback is addressed, and we encourage you to reach out to [email protected] to ensure your information is removed from any future visits or solicitations. Your feedback is valuable, and we appreciate the opportunity to ensure this situation is properly handled.
  
  Sincerely,  
  Customer Feedback Team

• Review fromClaudia R

  Date: 06/06/2023

  1 star
  I am extremely upset with your customer service, or lack of. I had been trying to call and schedule a touch up for 2 weeks. Could not get thru on phone line and my messages never got returned. I finally got thru to someone, scheduled something, and the day of the service, they sent a message cancelling it. So once again, took forever to get thru and tell you I want to cancel. Now youre sending me a bill for $250 and they send me to collection.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Claudia,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you've faced with scheduling a touch-up and attempting to cancel. It’s deeply concerning that your calls went unanswered, your appointment was canceled without proper communication, and you’re now facing a $250 cancellation fee and collections after trying to resolve the issue.
  
  We’d like to investigate your account and work toward resolving this matter, including addressing the fee and ensuring a proper cancellation process. Please contact us at [email protected] so we can investigate further and assist you. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer L

  Date: 06/01/2023

  1 star
  ***************** Send these people away! Don't even talk to them! This company destroyed my herbal business. This show up whenever they feel like it and Bill you $200. It doesn't matter if you have canceled the service or not. It doesn't matter if it's time for your service or not, they just show up, do God knows what, and leave. I had someone show up to do a service that I had not agreed to, he ran a broom around my door frame and they charged me $200!They showed up and performed a service that I had canceled, charged me for it, rescinded the charge because I had canceled the appointment, and now I got a letter from a bill collector. They put me in collections for the service that was canceled! They also want $318 as a cancellation fee because I didn't keep the service. They were the ones violating the contract constantly. I had, yes HAD an herbal business. I don't know what they sprayed where, because they showed up when they weren't supposed to, and it put me out of business. I don't know what they sprayed, so now I can no longer offer herbal medicines to my community. I told the collections agency to have them take me to court because I would be thrilled to go to court.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jennifer,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the negative impact our service has had on your business and your overall experience with us.
  
  To address your concerns regarding unauthorized services, billing issues, and the challenges with cancellation, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJustin L

  Date: 05/31/2023

  1 star
  Signed up with a guy who came to my door. He seemed legit as did the product he was selling. First service came, everything went fine. 2nd service came, and my wife had lost her job and money had been tight so I said I needed to reschedule. They told me don't worry, we can service your property and you can pay when convenient. 3rd service, wife's still out of work, bills are even tighter at the moment so I told them we can't do it right now and I'll have to get to them when I'm ready. Get an email today that the service technician had come by and serviced my property while I was at work and charged me $150. This is not how you do business. And when you call, no one speaks a lick of English....... Do not trust these guys
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Justin,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the challenges you faced regarding your service and communication with our team.
  
  To address your concerns about the unauthorized service, billing issues, and difficulties in reaching someone who can assist you, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSCOTT D

  Date: 05/23/2023

  1 star
  OMGosh, the frustration is unbelievable!!!! I truly have spent hours on the phone (approx 40mins at a time) trying to get the most recent charge of $125.00 refunded. They said they provided service on April 20, 2023. I disputed that because I was there all day with my grandchildren, NO ONE ever came to my home. This story is waaay too long to share all of the details, but if you try to call them, you get personal in ***************. There is NO way to speak to someone at the local office in ********* ** or the corporate office in ******** **, you always get transferred to someone in ***************. I was promised a call back but they never returned a call. * You would figure they'd leave a tag/card/note on the door to let you know they were there * They are supposed to notify me to confirm I'll be at the home (this is a part-time home for **).
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Scott,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the challenges you've faced with our customer service and the billing issues.
  
  To address your concerns regarding the charge and the lack of communication about service visits, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team