Reviews

Review Details

• Review fromRA C

  Date: 07/03/2023

  1 star
  Do not walk, RUN away from this service as fast as you can. Their door to door salesman was misleading and promised services they cannot provide, specifically the treatment of ******** Beetles, which I later learned they DO NOT treat for. When I tried to get out of the contract due to being lied to, it was the WORST customer service experience Ive ever had. I could not contact the local office and was always routed to a customer care and support center that neither cared for nor supported their customers. I tried calling DAILY, and was given the run around every single time. The local office does not communicate with their care center, and I was told multiple times that management was unavailable. I have formally requested to cancel my contract and Im still awaiting a response from management. If I could give this company zero stars I would. They are awful!! Do not use the them. If one of their people comes to your door run the other direction.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi RA,

  Thank you for sharing your experience, and we sincerely apologize for the misleading information and the poor customer service you’ve encountered. It’s extremely concerning that the services promised—specifically for Japanese Beetles—could not be provided, and that you’ve had such difficulty reaching local management or getting any support from the customer service center. This kind of experience is far from what we aim to deliver, and we understand your frustration, especially with the lack of communication and ongoing attempts to cancel.
  
  We want to make this right by ensuring that your cancellation request is addressed immediately and that all further issues are resolved. Please reach out to us at [email protected] with your details, and we will escalate this matter to ensure you get the resolution you deserve. Your feedback is important, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDona R

  Date: 06/27/2023

  1 star
  Ecoshield Pest Solutions is the worst company I have dealt with. I have asked them to stop emailing, texting or calling me repeatedly. I also asked them verbally last week not to communicate with me and do not come to my home for any service. I do NOT want their services. It was lousy and I still have spiders, ants and water bugs. Ecoshield people are relentless. The female I spoke with today would not listen to me, instead she kept trying to up sell me their products and services. My agreement ended with Ecoshield Pest Solutions 05/07/2023. I have my original document that I agreed to and I know my rights as a consumer. Their representative just called again from *************** and she could not be understood. The harassment is unbelievable. Stay clear of this company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Dona,

  Thank you for sharing your experience, and we sincerely apologize for the ongoing frustration and harassment you've faced despite your repeated requests to stop communication. It’s concerning that your service issues—such as continuing problems with spiders, ants, and water bugs—weren’t resolved, and even more so that you've been continually contacted after your agreement ended. We understand how upsetting this has been, especially given the lack of resolution and the aggressive upselling attempts.
  
  We take these matters seriously and would like to ensure that all communication is immediately stopped and your concerns are addressed. Please reach out to us at [email protected] with any details, and we will ensure your account is properly handled and that no further communication occurs. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromALEXANDER M K

  Date: 06/26/2023

  1 star
  Sales person came by 3 times to my front door with a no soliciting sign clearly displayed, then another when i was grabbing mail and my trash cans. Sales person proceeded to follow me up to my garage and when I told them no I have a pest control service already, kept insisting they service my neighborhood. I can tell you for a fact, nobody where on my street uses this company. I would think the sales person would take my lack of interest as a sign but obviously my non verbal ques were not good enough so it caused them to again come by a 4th time where I then had to become yell at them to leave my property as they are now trespassing. Never have I had such aggressive and relentless solicitor interaction. I will be calling all my neighbors to NOT use this service at all and will be calling the ************* location.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Alex,

  Thank you for sharing your experience, and we sincerely apologize for the aggressive and inappropriate behavior of the salesperson who disregarded your "No Soliciting" sign and repeatedly disturbed you. This level of persistence is completely unacceptable, especially after you clearly indicated that you were not interested. It's deeply concerning that the representative continued to push after being told to leave, even to the point of trespassing.
  
  We take this matter very seriously and would like to ensure it is addressed immediately. Please reach out to us at [email protected] with any additional details so we can investigate the situation and prevent further incidents. Your feedback is important, and we appreciate the opportunity to resolve this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDoris H

  Date: 06/24/2023

  1 star
  I am an easy sell when it comes to young college bound students trying to earn money for the summer, but I sure wish Id looked up this business on the BBB website before I put my signature on the contract. There will not be another contract, but at least we have some pest control for a year. Live and learn, I guess.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Doris,

  Thank you for sharing your experience, and we understand your sentiment. While we appreciate your willingness to support young people, we regret that you feel disappointed after signing the contract. We take your feedback seriously and hope to exceed your expectations with our service over the coming year.
  
  If there's anything we can do to improve your experience or address any concerns you have, please feel free to reach out to us at [email protected]. We’re here to ensure that you get the quality pest control service you deserve. Thank you for giving us the opportunity to serve you.
  
  Sincerely,  
  Customer Feedback Team

• Review fromFrank F

  Date: 06/24/2023

  1 star
  Terrible customer service! I waited on hold forever after pressing option 1. Finally, someone answered but their English was so bad I could barely understand HER! I needed to change my appointment to the following week which to my understanding was all good to go. Low and behold they show up the next day, my gate to the back yard was locked so only my front yard was done and they have the ***** to charge me full price! The Technician was here for all but about 5 minutes which is confirmed by my security cameras, and you want to charge me ****** bucks? I gladly paid them half since all I got was half service, but they are still hounding me for the other half. Luckily my contract with them is done so I did not renew and even then, when I called to discontinue service, it was hard to do because I waited on hold for a while, the person on the other end did not speak very good English, this time it was a male.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Frank,

  Thank you for sharing your experience, and we sincerely apologize for the frustrations you've faced with both customer service and the scheduling issues. It’s unacceptable that the rescheduled appointment wasn’t honored, resulting in only part of your property being serviced and yet being charged for the full amount. We also regret the difficulty you encountered with customer service and the language barrier, which added to the challenge of resolving your concerns.
  
  We would like the opportunity to review your account and work toward a resolution, including addressing the incomplete service and the associated charges. Please reach out to us at [email protected] so we can investigate further and ensure that your concerns are properly addressed. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLaura S

  Date: 06/23/2023

  1 star
  They don't deserve the one star that had to be given. Don't use this company. They serviced my neighbor's house, took a picture of his house and his address and sent to my email. I called to let them know they serviced the wrong house, they have been calling, texting, emailing, sending letters in the mail asking for payment. Each time I have called and explained that no service was done at my house. Every time I speak with someone else they assure me they will take care of it. They have yet to do so and it has been 2 months. They are disorganized and don't understand how to handle a simple matter.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Laura,

  Thank you for sharing your experience, and we sincerely apologize for the confusion and frustration you've faced. It’s unacceptable that the service was performed at your neighbor's house, and despite repeatedly explaining the situation, you’ve continued to receive billing and communication for a service that wasn't done at your property. We understand how frustrating this has been, especially after two months of unresolved issues.
  
  We’d like to resolve this matter immediately by reviewing your account, stopping the billing, and addressing the miscommunication. Please reach out to us at [email protected] with your details so we can work on correcting this issue and ensure no further charges or communication are sent regarding the incorrect service. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRick L

  Date: 06/21/2023

  2 stars
  The insecticide product they use is good/effective. However their treatment is ineffective. Ive used them for a year and still have healthy scorpions and cockroaches in the house. I suspect the two reasons Ecoshield is ineffective are: (1) Treatments are too infrequent; and (2) Application is not thorough enough
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rick,

  Thank you for sharing your experience, and we appreciate your feedback on the effectiveness of the insecticide product. We're sorry to hear that despite using our service for a year, you're still dealing with scorpions and cockroaches in your home. It sounds like the treatments may not have been frequent enough or thoroughly applied, which is concerning.
  
  We would like the opportunity to review your service history and address these issues to ensure you receive the effective treatment you expect. Please reach out to us at [email protected] so we can investigate further and work on a solution tailored to your needs. Your feedback is valuable, and we want to make sure your pest concerns are fully resolved.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGary K

  Date: 06/21/2023

  1 star
  Don"t let them in. They are a scam company and will lie to you. If you contract for a phony trail service you will be told you signed a yearly service contract and bill you a cancellation fee if you try to cancel. This corporation needs to be shut down. They are all franchised and the corporation probably have taught them how to present the scam. Close the door in their face if the knock on your door.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gary,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you've faced. It’s concerning that you feel misled by the contract terms, especially if you believed you were signing up for a trial service but were instead locked into a yearly contract with a cancellation fee. We understand how upsetting this situation can be.
  
  We would like the opportunity to investigate your account and work toward a resolution. Please reach out to us at [email protected] so we can review your concerns and ensure they are properly addressed. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJan B

  Date: 06/19/2023

  1 star
  This company is awful. 1. Good luck speaking with someone who actually speaks fluent English. 2. Good luck connecting with management. 3. Cancellation fee, no one else has this policy. 4. Wasps nest never detected by them, times 2. Awful company, awful experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jan,

  Thank you for sharing your experience, and we sincerely apologize for the frustrations you've encountered. It's concerning that communication has been difficult, management has been hard to reach, and that the wasp nests were not addressed during the service. We also understand your frustration with the unexpected cancellation fee, especially when you're not satisfied with the service.
  
  We would like to review your account and work toward resolving these issues, including the cancellation fee and the missed wasp nest treatments. Please reach out to us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDiane S

  Date: 06/19/2023

  1 star
  I dont even want to give them one star! I have canceled their service twice now, and they have called and called asking me to keep their service by saying they will lower their price down to less than 1/4 what they were billing me, but it does not work! Now they are claiming they treated my yard again, even after the second time I canceled it, and that I owe them for it. However, my gate is always locked and there is no way they can get in to treat itif they ever even came by! Now they sent a 24 month agreement that has some bogus signature on it and they are threatening to ruin my credit if I dont pay them! DO NOT LISTEN TO THEIR SALES PITCH FULL OF LIES!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Diane,

  Thank you for sharing your experience, and we sincerely apologize for the frustration you've faced with canceling your service and the continued charges. It's extremely concerning to hear that despite canceling, you're being charged for a service that may not have even been performed, and that you've been sent an agreement with a signature you do not recognize. We understand how upsetting this situation is, especially when faced with threats of impacting your credit.
  
  We take these concerns very seriously and would like the opportunity to investigate your account immediately, address the unauthorized charges, and ensure your cancellation is fully processed. Please contact us at [email protected] so we can work toward resolving this issue. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team