Reviews

Review Details

• Review fromHeather W

  Date: 08/01/2025

  1 star
  I had someone show up at my door and aggressively try to sell me their pest control services. I gave them my name and phone number but nothing else. I was then sent texts asking me if I wanted to be added to the schedule that I never answered. Then 6 weeks later I get a text that they will be at my house for my scheduled service. I called to cancel and was told there would be a fee!! I never gave them my credit card and never signed a contract so im not sure who they will charge but I felt like this was very sneaky of them.

• Review fromMr. Gerry S

  Date: 07/31/2025

  1 star
  If I could leave a zero star I would. They were supposed to come out in July to do the house and they came on the 31st. Problem is they did the house across the street instead of mine. Contacted them and I got a run around. Stay away from this incompetent place.
  

  Ecoshield Pest Solutions

  Date: 08/01/2025

  Hi *****,

  Thank you for sharing your feedback. We understand how upsetting it must be to feel like your concerns werent taken seriously, and we want to make sure this is addressed properly.

  EcoShield is committed to delivering reliable, professional service, and wed appreciate the opportunity to review your account and ensure the correct property is serviced as intended.

  Please email us at ************************************************ so we can assist you directly.

  We look forward to resolving this.

  Via I.

• Review fromAdrianna T

  Date: 07/30/2025

  1 star
  I was also mislead and deceived by the sales tactics! Do not sign up with this company. They are not honest, and they do not do what they say they will, and they charge $250 to cancel the service. I ended up getting 1 treatment and then the actual technician came and gave an additional quote of 6k at least for other issues that I thought were included in the already extremely high $200 bi-monthly fee that supposedly covered all of the things I wanted taken care. If I had known that they didn't really cover anything and I was going to be screwed over I would have never signed up. I wish I had checked the BBB prior to signing up and seen all the additional bad reviews. Canceling is also difficult. Instead of canceling and waiving the outrageous fee they try to discount the remaining part of the contract and keep you trapped in this c*** service. I was on the phone for an hour trying to just cancel this *** deal and I'm still not sure they canceled it. They finally agreed to waive the $250 cancellation fee as it has been less than 30 days and they already got $200 for an incomplete service. I have never felt more ripped off in my life. I feel like their salespeople are predatory and if you see them on your lawn tell them no thank you. I will be sure to hang my no soliciting sign today and they better not come back. It is not the technician's fault. I would like to note that the 2 technicians I dealt with were knowledgeable and seemed honest. To bad the sales team is the typical lying scum you associate with sales. Do not use this company! I regret not doing my due dilligence and I understand that part is on me. I was just excited to take care of a pest problem with what seemed to be an eco friendly/good company. They are not!!!!
  

  Ecoshield Pest Solutions

  Date: 08/01/2025

  Hi ********,

  Thank you for sharing your experience. We understand how important it is to feel confident in the service and agreement youre signing up for, and we never want our customers to feel misled or unsupported. Our early termination fee is reviewed during a 3-step confirmation process at signup: a verbal explanation, an emailed copy of the agreement, and a text message confirmation.

  Wed appreciate the opportunity to review your account and ensure everything was handled appropriately, including the scope of service and any follow-up communication.

  Please email us at ************************************************ so we can assist you directly.

  We look forward to resolving this.

  Via I.

• Review fromHolly F

  Date: 07/26/2025

  1 star
  I want ******, who we first had contact with on a door to door basis when he visited our address on July 1, 2025 and stated he was the current pest control provider for 2 of our neighbors on our street. Upon first contact with ****** he informed us his company currently had a special that offered services for a 50% discount off the regular fee. Making the first visit $150 that would be due on the date of service which he stated could be performed later that afternoon if we would be home. After that we were told we would have follow up applications every ************************************************************************************************************************ between applications. At this point we were told if after the first 10 days we still were experiencing and pest issues they would come back and retreat our home. OnJuly 23 I received a VM, text messages stating we had an appt on that upcoming Saturday . I assumed it was because of our phone call about the continued pest issues. We were scheduled to for 6 appts . So we called .I know what we asked though because of specific needs and the desire to be about our financial obligations for the work. Upon calling the company we were told the upcoming appt was not for any continued pest problems but the follow up visit that would at that point then guarantee their services from that that point forward and we would be charged $204 plus $14 taxes and fees . This was never told to us. After trying to explain the situation to the customer service *** my husband became extremely frustrated by their lack of desire to even listen but rather become pushy and aggressive as if this was a common issue they have to deal with. It was beyond clear that the woman on the phone was not going to budge or even attempt to contact anyone but rather just tell us what we signed up for and thats what would happen or the alternative, our contract would then be void and the initial $150 we had spent
  

  Ecoshield Pest Solutions

  Date: 07/28/2025

  Hi *****,

  Thank you for taking the time to share your experience. We understand how important it is to feel confident in the service details and billing expectations from the very beginning. What youve described doesnt reflect the level of clarity and professionalism we aim to provide.

  At Ecoshield, we follow a 3-step confirmation process at signup: a verbal review, an emailed copy of the agreement, and a final text reply of YES or 1 to confirm. We also stand by our 100% Service Guarantee, which includes retreatments if covered pests persist after the egg-cycle visit.

  Wed really appreciate the opportunity to review your account and the details of your interaction with ******. Please email us at ************************************************ so we can investigate further and work toward a resolution that reflects our commitment to customer satisfaction.

  We look forward to resolving this.

  Via I.

• Review fromJeanine L

  Date: 07/25/2025

  1 star
  Very unhappy. They use lies to get you to sign up. They also gave me appointments, then changed the appointment schedule to whatever they wanted no matter what they had told me. This happened repeatedly, in fact every time except the last visit. I am so tired of dealing with them. Their products do NOT kill insects. We have had NO improvement. The owner of the company ( I found out he is not), told me that he would waive the cancellation fee if for any reason we were not happy with their treatments by the middle to end of Summer. I found out today, that they are going to charge hefty cancelation fee. Do NOT be swindled by these company.
  

  Ecoshield Pest Solutions

  Date: 07/28/2025

  Hi *******,

  Thank you for sharing your experience. We understand how important it is to receive honest communication and reliable service, and we regret that your interactions have left you feeling misled. Thats never the experience we want for our customers.

  At ********************, we follow a 3-step confirmation process at signup: a verbal review, an emailed copy of the agreement, and a final text reply of YES or 1 to confirm. Our agreements include an early termination fee, which is reviewed during that process. We also stand by our 100% Service Guarantee, and we want every customer to feel confident in the value of our treatments.

  Please email us at ************************************************ so we can review your account, clarify any confusion, and work toward a resolution.

  We look forward to resolving this.

  Via I.

• Review fromSagar S

  Date: 07/21/2025

  1 star
  Upon application of products inside and outside the house, my dog's skin broke out in significant rashes, had to put him on steroids to treat the issue. I was on hold for 35 minutes with ecoshield trying to cancel my service and get a refund. I had to call a second time where I had to be on phone for 33 minutes where I was denied a ********* Not Use Ecoshield. When I made a BBB complain, they asked for a vet toxicology report to refund $191. I have not been able to get a refund from them
  

  Ecoshield Pest Solutions

  Date: 07/23/2025

  Hi Sagar,

  Thank you for sharing your experience. That sounds incredibly stressful, and I understand your frustration. While we cant confirm the cause without further review, we take pet safety and customer concerns very seriously.

  Our team may request documentation, such as a vet toxicology report, to better understand the situation and determine the appropriate next steps. I know that can feel like an added burden, and I apologize if it came across as dismissive.

  Please reach out to us at ************************************************ with any additional details or documentation youre able to provide. Wed like to revisit your case and work toward a resolution.

  We appreciate the opportunity to make this right.

  Via I.

• Review fromStephanie S

  Date: 07/17/2025

  1 star
  I have spent hours on the phone cancelling the service, they didn't cancel the first time I cancelled, so they say they serviced the property, then tried to charge us, I cancelled again, talking to someone who barely spoke english and taking my time by proving over and over I am the owner. Finally got a second cancellation done, just got off the phone again (3rd time) because they are still trying to charge me. The company is terrible, unprofessional and a total rip off.
  

  Ecoshield Pest Solutions

  Date: 07/18/2025

  Hi *********,

  Thank you for sharing your feedback. Thats certainly not the level of service we aim to provide, and I understand how upsetting it must be to feel unheard and repeatedly charged after multiple cancellation attempts.
  
  Wed like the opportunity to look into this further and help resolve it. Please email us at ************************************************ with your account details so we can investigate what happened and work toward a resolution.
  
  We appreciate your patience and look forward to assisting you directly.  

  Via I.

• Review fromJoanna S

  Date: 07/17/2025

  1 star
  Warning: Stay Away from EcoShield!We were tricked into signing up after the salesman promised to ***** back the $180 startup fee if we changed our minds. He never did. He lied repeatedly about refunding us, about stopping by with cash, about servicing our neighbor (he wasnt), and even claimed it was his brothers small business. None of it was true. We have camera/audio proof. Now theyre demanding a cancellation fee just days later. Cant reach anyone by phone. Shady tactics and zero accountability. Avoid at all costs.
  

  Ecoshield Pest Solutions

  Date: 07/24/2025

  Hi *****,

  Thank you for sharing your experience. We understand how important it is to feel confident in whats promised during signup, and we take concerns about miscommunication and follow-through very seriously.
  At Ecoshield, all service agreements are confirmed through a 3-step process: a verbal review, an emailed copy, and a text confirmation. We also have a dedicated team to help review early termination fees and resolve any issues with your account.

  Please email us at ************************************************ with your account details and any supporting information so we can investigate this thoroughly and work toward a resolution.

  We look forward to assisting you.

  Via I.

• Review fromTracy B

  Date: 07/15/2025

  1 star
  Worst company ever! I told them if they offered me free service, I would not accept. Signed up June 11th , he said they wouldnt be back until fall. Thank goodness I was home because the tech showed up on July 13 and would have just done an application if I wasnt here. To cancel took me 3 phone calls and back and forth with some salesman trying to give me discounts. They are charging me $250 for early termination! I told them I would make it my mission to let everyone know how terrible the service was. They came to take care of spiders/webs after the service it was worse.
  

  Ecoshield Pest Solutions

  Date: 07/16/2025

  Hi *****,

  Thank you for sharing your feedback. We understand how important clear communication and reliable service are, and its disappointing to hear we didnt meet your expectations.

  Our agreements are confirmed through a 3-step process, verbal review, an emailed copy, and a text confirmation to ensure transparency. The early termination fee is part of that agreement, but wed be happy to review the details with you.

  We also want to make things right regarding the spider treatment. Our 100% Service Guarantee means well retreat at no cost if covered pests return after the egg-cycle visit.

  Please email us at ************************************************ so we can look into your account and assist you directly.

  We look forward to resolving this.

  Via I.

• Review fromScott W

  Date: 07/11/2025

  1 star
  Even though we have a no solicitation placard on the front door we were approached regardless. I let him go through the sales pitch. Every step of the way he kept gathering information and talked like I already accepted the great me only discount. Im pretty laid back but kept refusing to sign the contract on his phone. Crazy thing is he said he really had to take a s*** and I obliged by letting him use my bathroom. Crazy right!? Im a nice person but the pressure and ******** that I listened to was too much. Finally after a half hour of intense sales pitch I said no way and I needed to research the company. After looking at the BBB and the comments it was a serious no go. My wife was at the least very concerned he was casing our house and the neighborhood. Long story shortheads up with this company. I was promised with the top of the line service at a ridiculous low price but the catch that he snowed over was the contract length. My opinionsteer clear of this company. Hopefully they dont come back because the next unwelcome greeting may not be as pleasant. FAIR WARNING
  

  Ecoshield Pest Solutions

  Date: 07/16/2025

  Hi *****,

  Thank you for taking the time to share your experience. Thats certainly not the experience we want anyone to have. We appreciate your honesty and understand your concerns.

  Wed like to look into this further, if you could email us at ************************************************ with the representatives name (if known), your neighborhood, and the date/time of the visit, well take the appropriate steps.

  We take feedback like this seriously and want to make sure its addressed properly. We hope to hear from you soon so we can follow up directly.

  Via I.