Reviews

Review Details

• Review fromKathy M

  Date: 09/17/2025

  1 star
  The worst company. The guys who come to your door just lie to you. They told me I could cancel anytime and then charged me $250 after I argued with them about cancelling.
  

  Ecoshield Pest Solutions

  Date: 09/18/2025

  Hi *****,

   

  Thank you for sharing your experience. Were sorry to hear there was confusion around the cancellation process and charges. Our signup includes a 3-step confirmationverbal review, emailed agreement, and a text reply to proceedwhich outlines the early termination fee.

  
  If youd like us to take a closer look at your account and clarify anything further, please feel free to reach out to us at ************************************************* Were here to help and appreciate the opportunity to address your concerns.

   

  -***** *.

• Review fromC. J.

  Date: 09/12/2025

  1 star
  Terrible company. The service (touted by the salesperson) was spotty, at best. The technician sprayed, marginally (but not well), and told *me* (the customer) that I would have to handle any pests that don't get managed by the spray (mice, larger insects, bees, etc.). That is not what the salesperson said. Rather, the salesperson claimed the service was "great" and "effective" and "we'll take care of everything". Then, when I asked the technician to set a mouse trap in the garage, he handed me the trap and told me to do it. To make matters worse, the company charges a cancellation fee that costs more than the treatment/service. That information is on the signup agreement (but quickly brushed over by the salesperson), and is completely unprofessional. This is just a ploy to make more money (*not* provide better service).Do yourself a favor: Get a bottle of insect killer from HomeDepot, and spray around the home, windows, doors, etc. by yourself (or get an enterprising Youth from your neighborhood to do it for you). EcoShield is criminally incompetent.
  

  Ecoshield Pest Solutions

  Date: 09/15/2025

  Hi Curtis 

  Thank you for taking the time to share your experience.
  Were sorry to hear that the service did not meet your expectations. Our goal is always to deliver thorough, effective treatments and clear communication from both our technicians and sales team. We also want to clarify that our 100% Service Guarantee includes free re-treatments if covered pests return after the egg-cycle visit, and were committed to making sure our customers feel supported every step of the way.
  The early termination fee is part of the agreement reviewed during our 3-step signup process, which includes a verbal explanation, a copy sent via email, and a confirmation reply. That said, wed really like the opportunity to look into your account and help resolve any concerns.
  If you havent already, please reach out to us at ******************************************************************************* so we can assist you directly. We appreciate your feedback and hope to make things right.

• Review fromSue J

  Date: 09/09/2025

  1 star
  I have a locked gate in back so requested from start to let me know WHEN u r coming since I can't choose/schedule. Sometimes I would get an email but often it was a call 'tech is on his way' OR 'tech is at your door' Well, I am not home , , , when you call to gripe they say 'we will mark your file to email a week in advance, then call 3 days before - heard that for ********** NEVER happened. Also offered free service to make up for that - only did that once b/c it is not worth the hassle dealing w/them. Thought the June 2025 treatment was free b/c the 'dispute resolution specialist' said it was & he would email me to confirm That's been almost a month - surprise - NO EMAIL' & now they are going to turn me over to collections for not paying June. I will likely pay at last minute to avoid that. They do not listen when you -call - they have a script & just keep repeating the same thing. My advice to anyone considering this company - RUN FAR AWAY ! ! ! ! Buy a can of RAID. I like the idea of no chemicals, but this company is toxic
  

  Ecoshield Pest Solutions

  Date: 09/10/2025

  Hi ***,

  Thank you for sharing your experience with us.

  We understand how important clear and timely communication isespecially when access to your property is limitedand we regret that our scheduling process hasnt met your expectations.

  While our policy is to notify customers in advance via email and phone, we recognize that consistency matters and were disappointed to hear this wasnt your experience.
  

  
  We appreciate your feedback and hope we can earn back your trust.

• Review fromMadeline C A

  Date: 09/08/2025

  1 star
  These people hit the town of **********, ******* summer of 2025. My 82 year old mother was at home alone. She signed up. My mother has no access to any computer or internet and she is not tech savvy at all. She was not able to get on a website and see all of these horrible reviews. She didn't need a pest control company anyway. The first thing I had her do was to get a new debit card and change her banking information. She keeps getting threatening messages that she owes them $250 for a cancellation fee. I think they showed up at her house to spray one time. They charged her $189 for this one time and mom said they were at her house less than six minutes and she never saw them do one thing. I am telling you people watch your elderly people. Don't get scammed by these fly by night companies. True bug people don't go around door to door selling pest control. In my opinion they are the biggest pests of all. Is it even legal to prey on the elderly? This morning I had to make a call myself. Of course I got somebody who couldn't speak English very well. I asked her to switch me to somebody who handled the state of ******* and they weren't much better. I clearly informed them they are to never step foot on my mom's property again and they are to stop sending her threatening text messages. We won't be paying them $250 for nothing. They done stole $189 from her and if I could have I would have gotten that one stopped as well. Arab people they are the bug people. Either that or buy your own mix and spray yourself. There are countless complaints here on the BBB and on the ******** page. It is awful that this company is out there scamming innocent people. So what does the BBB do anyway just let people be aware of the horrible companies out there? I don't get it. Oh and Eco Shield you need not respond I could care less what you have to say. You are a joke.
  

  Ecoshield Pest Solutions

  Date: 09/12/2025

  Hi Penny 

  Thank you for sharing your feedback. Were sorry to hear about your experience and understand your concerns.

  
  Wed like to look into this further, but we werent able to locate your account based on the information provided. Please feel free to reach out to us at ******************************************************************************* so we can assist you directly.

  
  Thank you again, and we appreciate the opportunity to improve.

• Review fromGeorge L

  Date: 08/29/2025

  1 star
  Young salesman walked a quarter mile down our private driveway and had no car. Was not registered with Goochland County for a Peddlers License. Unreal business model in today's environment.
  

  Ecoshield Pest Solutions

  Date: 09/12/2025

  Hi ******

  Thank you for sharing your feedback. Were sorry to hear about your experience and understand your concerns.

  
  Wed like to look into this further, but we werent able to locate your account based on the information provided. Please feel free to reach out to us at ******************************************************************************* so we can assist you directly.

  
  Thank you again, and we appreciate the opportunity to improve.

• Review fromMatt C

  Date: 08/14/2025

  1 star
  Service was supposed to entail mice traps that were never set. Product didnt keep pest away from the house like the salesman stated it would. Now Im trying to close my contract after my agreed service was fulfilled and I keep getting the run around. Continue to get text messages and emails on my next quarterly service when I dont want after trying several times of getting my service to stop. Do not signup for anything with this company, its a trap in keeping you as a client.
  

  Ecoshield Pest Solutions

  Date: 08/18/2025

  Hi ****, thank you for sharing your feedback. We're sorry to hear this has been such a frustrating experience, especially with the missed expectations around your service and the difficulty in closing your account. Thats certainly not the experience we want for any of our customers.

  *********************** services are backed by a 100% Service Guarantee, and our contract confirmation process includes a verbal review, emailed copy, and a text reply to confirm. Wed really appreciate the opportunity to review your account and help resolve this properly.

  Please email us at ************************************************ so we can assist you directly. Were here to help and hope to make things right.

  Via I.

• Review fromArnie Cisneros C

  Date: 08/12/2025

  1 star
  One of the worst scams I've ever encountered. bad services that don't work, difficult on phone and scam you out of money if you want to cancel. THESE ARE BAD PEOPLE!!
  

  Ecoshield Pest Solutions

  Date: 08/18/2025

  Hi *****, thank you for sharing your feedback. We're truly sorry to hear that your experience has been so frustrating. We understand how important it is to feel confident in the services you receive, and we take concerns like yours seriously.

  EcoShield is committed to providing effective, long-term pest solutions backed by a 100% Service Guarantee. Wed appreciate the opportunity to review your account and help resolve any outstanding issues.

  Please email us at ************************************************ so we can assist you directly. We're here to help and hope to make things right.

  Via I.

• Review fromLilia B

  Date: 08/05/2025

  1 star
  Never ever let that company lie to you, on my door knocked their owner said he was owner of the company he will take care of the pests and services. Two months later we are full of spiders and they dont anything about it, K called and canceled. All the sudden they are telling me there is a cancellation fee of $250 and they start harassing me about that fee. I called ******* owner he confirms he will waive the fee! Two weeks later they keep harassing I call and they say he is not the owner!!! On his business card confirms owner! Beware this is a fraud company which will not only take care of pests but harass you for money after.
  

  Ecoshield Pest Solutions

  Date: 08/06/2025

  Hi *****, thank you for sharing your feedback.

  Were truly sorry to hear this has been such a frustrating experience. We understand how important it is to feel confident in the service and communication you receive. While we cant confirm the details shared, we want to assure you that EcoShield takes concerns like this seriously and were committed to resolving them respectfully.

  Our early termination fee is part of the service agreement reviewed during signup, but were happy to revisit your account details and clarify any misunderstandings. Please email us at ************************************************ so we can look into this further and assist you directly.

  We appreciate you bringing this to our attention and hope to make things right.

  Via I.

• Review fromJuila H

  Date: 08/05/2025

  1 star
  8/5/25 I was approached by a man knocking on my door last night at 7pm. I said I wasn't able to do services right now and he said "why not". I then noticed he had tattoos running up his neck. He was overly aggressive and scared me. How do I get my name off their list? The last thing I want at my front door is an angry white guy.
  

  Ecoshield Pest Solutions

  Date: 08/06/2025

  Hi *****, thank you for sharing your feedback.

  Were very sorry to hear that your experience felt uncomfortable. Thats not the impression we ever want to leave, and we take concerns like this seriously. Wed like to ensure your address is removed from our contact list and look into this further.

  Please email us at ************************************************ with the name of the representative, your neighborhood, and the time of the visit so we can follow up appropriately.

  We appreciate you bringing this to our attention and hope to resolve it quickly and respectfully.

  Via I.

• Review fromDean E

  Date: 08/04/2025

  1 star
  I highly recommend you avoid this company. They signed up my 94 year old dad to a 2 year contract without him understanding. When I tried to get him out of the contract, the company absolutely refused. When I left them a bad online review, they called me and said he could get out after 2 more treatments. Almost a year later, I am still trying to get my dad out of this contract. Every time I call them, I am waiting on the line for at least one hour and I'm transferred back and forth to different divisions. I hate this company!
  

  Ecoshield Pest Solutions

  Date: 08/05/2025

  Hi ****, thank you for sharing your feedback.

  Were truly sorry to hear how difficult this experience has been for you and your father. We understand how important it is for every customerespecially seniorsto feel fully informed and supported throughout the signup process. Our agreement confirmation includes a verbal review, a digital copy sent via email, and a final text reply to confirm consent, but we know that each situation deserves careful attention.

  Please email us at ************************************************ so we can review your fathers account and work toward a resolution. We appreciate your patience and the opportunity to make this right.

  Via I.