Reviews

Review Details

• Review fromKEVIN W

  Date: 10/06/2025

  1 star
  STAY AWAY FROM ECOSHIELD They billed me for a service I did not want AND NEVER ORDERED.After multiple attempts to remove the false bill, they continue to send bills demanding payment. EcoShield is a bad bad business.Don't get tangled up with them.STAY AWAY FROM ECOSHIELD
  

  Ecoshield Pest Solutions

  Date: 10/08/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how frustrating this situation must be.
  
  We want to assure you that weve already collaborated with our Delaware branch regarding the disputed balance related to the renewal of your termite warranty. The General Manager has been informed and will be reaching out directly to the phone number we have on file to help resolve this matter as quickly and smoothly as possible.
  
  Your feedback is important to us, and were committed to making things right. If you have any further questions or need immediate assistance, please dont hesitate to reach out.
  
  Warm regards,
  
  -***** *.

• Review fromGeralyne H

  Date: 10/03/2025

  1 star
  If i could leave a zero start I would. I think they are out there praying on old people. Making them sign contacts before they are allowing them to read the contact. when you call to get information they can not tell you how the $$ each service. I would never use this service I hope everyone spends this word so no other older person or anyone get scamed
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi ********, 
  
  Thank you for taking the time to share your experience.
  
  Were truly sorry to hear how upsetting this situation has been for you. No one should ever feel rushed or uncertain during a service visit, and we understand how important it isespecially for older adultsto feel safe, informed, and respected.
  
  Our signup process includes a verbal review, a copy of the agreement sent by email, and a final confirmation via text to help ensure clarity and transparency. If any part of that process felt unclear, wed like to understand more and make it right.
  
  Wed appreciate the opportunity to speak with you directly and review your account further. Please reach out to us at ************************************************ so we can assist you.
  
  Thank you again for your feedback. Were here to listen, improve, and help you feel confident in your service.

  -**** *

• Review fromGLENDOLYN N

  Date: 10/03/2025

  1 star
  I had paid $500 for garage door seals. These seals were falling apart and I requested a tech be sent to my house to replace these faulty seals. Apparently, this company expects a customer to pay to have them back their faulty products and installation.When the tech showed up on Oct 1st, he clearly stated he was there to replace the faulty garage door seals. After looking at the seals, he stated he only had the door seal and would have to get the floor bumper and reschedule. He came back to my house a few minutes later, saying he would be back on Friday, Oct 3rd. At no time, was there a mention that this service would cost me an additional $200 above what I had already paid ($500) for these garage seals. When I contacted EcoShield, their **** Baby Po, stated they were not going to refund the $200 fee. She stated my request was outside of their normal scheduled procedure time, so I had to paid a $200 fee for a tech to replace these faulty garage door seals. What a scam!!! I have filed a fraudulent charge report with my credit card company. The credit card company is investigating, yet stated they would give me a provisionally credit to my account for the transactions disputed while they continue to investigate. EcoShield was a good company 2 years ago. Now it has turned in a company with poor products, service and company *****
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi *********,
  
  Thank you for sharing your feedback.
  
  Were very sorry to hear about your experience and understand how frustrating this situation must have been. While we cant confirm specific details publicly, we take concerns about product quality and service charges seriously. Our goal is always to provide reliable solutions and clear communication.
  
  Our records show that Baby Po has already coordinated your concern with the local office, and theyll be reaching out to you directly through email. Please allow 57 business days for the investigation to be completed.
  We appreciate your patience and the opportunity to make things right.

  -Baby Po

• Review fromCheryl C

  Date: 10/02/2025

  1 star
  I had a sales person stop in multiple times for two years. I finally felt pressured enough to try their service. I was told I could cancel at any time without penalty. I was also quoted a different price than charged. My employment changed and I have attempted to cancel multiple times. Today, I connected with an overseas agent who stated I had to pay a $250 cancellation fee. He attempted to pressure me into giving him my new location, etc. He said I signed a contract which is misleading. I was not fully informed about the terms of their contracts, including recurring service fees and cancellation penalties. The service guy was signing me up via his telephone. I was pressured into signing agreements without adequate time to review the details. I do not have a contract in my booklet that was mailed stating these fees. I was attempting to help a young man out who was working out in the heat attempting multiple times to obtain clients. It seems like I have been scammed. There is a class action suit that I am researching against them as well.
  

  Ecoshield Pest Solutions

  Date: 10/03/2025

  Hi ******,
  
  Thank you for taking the time to share your experience. Were truly sorry to hear that your interactions with our team left you feeling pressured and misinformed. Thats never the experience we want for any customer.
  
  Our signup process includes a verbal review of the agreement, a digital copy sent via email, and a final confirmation by replying YES or 1 to a text message. This is designed to ensure transparency and clarity before service begins. The early termination fee is also outlined during this process.
  
  Wed like to look into your account and help resolve this as quickly as possible. If you can reach out to us at ************************************************* well be happy to review your situation in detail and work toward a solution.
  
  We appreciate your feedback and the opportunity to make things right.
  
  -***** *.
  

  Ecoshield Pest Solutions

  Date: 10/03/2025

  Hi ******,
  
  Our records show that your account has already been located and reviewed, and the concern you described matches what we found. The account has been canceled, and the early termination fee of $250 has been waived. Were glad we could resolve that part for you.
  
  We always aim to ensure our customers are fully informed during the signup process, which includes a verbal review of the agreement, a copy sent via email, and a final confirmation by text. We're sorry to hear that your experience didnt reflect that, and we take feedback like yours seriously as we continue to improve.
  
  If you have any further questions or concerns, were here to help. Thank you again for reaching out, and we wish you all the best moving forward.
  
  -***** *.

• Review fromSteven D

  Date: 10/01/2025

  1 star
  Would never do business with again. My wife mistakenly let the door to door guy in, who turned out to be very nice. He said I could cancel at any time if I didn't like the service. I was very unimpressed. I'm not sure what they actually did each time they came but I had to have repeat services for all of it, several times, and still got nothing. They failed to reduce mosquitos as promised and generally did very little for a lot. Cancelled this morning despite the guy repeatedly offering me more free services, reduced monthly charge, offering to come back again if necessary, etc. He finally got it, just cancel my service! On the plus side, they have been super responsive via email and text messages. But they never did anything that I wanted and I saw no difference in pests before or after they came. Avoid at all costs and do not open your door! He said all my neighbors had them... I think if they did, they have cancelled also. Very poor service.
  

  Ecoshield Pest Solutions

  Date: 10/02/2025

  Hi ******,
  
  Thank you for sharing your feedback.
  
  Were sorry to hear that your experience didnt meet expectations. Its incredibly frustrating to feel like youre not getting the results you were promised, especially after multiple visits and attempts to resolve the issue. You were assured flexibility and effective service, and we regret that this wasnt your experience.
  
  Our treatments are backed by a 100% Service Guaranteeif covered pests return after the egg-cycle visit, well retreat at no additional cost. We also aim to be transparent during signup through our 3-step confirmation process: a verbal review, an emailed copy of the agreement, and a final text reply of YES or 1 to authorize service.
  
  Our records show that your mosquito service was canceled on 09/15/2025, and your recurring service was canceled on 10/01/2025. While our agent did offer a complimentary follow-up and a monetary discount, we respect your decision to discontinue. Were glad to confirm that your account has been successfully closed with a satisfactory conclusion.
  
  Thank you again for your feedback, and we wish you all the best moving forward.
  
  -**** *.

• Review fromDan C

  Date: 10/01/2025

  1 star
  Company must teach their sales staff how to deceive customers for a sale. On multiple occasions i have had salesmen knock on my door and tell me that they have a deal as my neighbors are already using them. They used my neighbors by name. I came to find out that none of my neighbors use them AND the salesman was using my name to my neighbors when i never used them. Company uses lies as part of their core sales pitch and should be investigated.
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi *** ,
  
  Thank you for sharing your feedback.
  
  Were very sorry to hear about your experience and understand how frustrating it must have felt. At EcoShield, we expect our team to represent our services honestly and respectfully at all times. We do not condone misleading sales practices, and we take concerns like this seriously.
  
  Wed like to look into this further and ensure your experience is properly reviewed. If you havent already, please reach out to us at ************************************************ so we can locate your account and follow up directly.
  
  Thank you again for bringing this to our attention. Were committed to earning your trust and improving wherever we can.
  
  -**** *.

• Review fromAaron B

  Date: 09/24/2025

  1 star
  Great initial sales guy that came to the house, but actual service was trash. Pests weren't handled as promised, nests not removed, bait traps in wrong location and tech just disappeared after initial service. Didn't even tell me what he did, probably because it wasn't everything he was supposed to. Super unprofessional! I cancelled service after initial experience, then get hit with some BS cancellation fee. I paid for services rendered. Then was threatened with the new balance being sent to collections. **************** had zero interest in waiving that fee, so I'm out $400 to find out what a trash company this is and now I get to write a bad review and tell everyone I come in contact with my experience with the company. I'm a small business owner and it's pretty obvious to me these people don't actually care about customers.
  

  Ecoshield Pest Solutions

  Date: 09/25/2025

  Hi ***** ,
  
  Thank you for taking the time to share your experience.
  
  Were truly sorry to hear that your service didnt meet expectations. Thats not the standard we aim to deliver, and we understand how frustrating it must have been to feel let down after a promising start. Our treatments are designed to be progressive and thorough, and we back them with a 100% Service Guaranteeif covered pests return after the egg-cycle visit, well retreat at no extra cost.
  
  Regarding the early termination fee, its part of our service agreement and is reviewed during the 3-step signup process: a verbal walkthrough, an emailed copy, and a text confirmation. We understand this may still feel disappointing, and wed like to help however we can.
  
  If youd be willing to reach out to us at ************************************************* wed be happy to review your account and see what can be done to make this right. We appreciate your feedback and hope to earn back your trust.
  
  -**** *.
  

• Review fromSandra V

  Date: 09/17/2025

  1 star
  They lied to us and said we could cancel at any time and that's not the case at all. They put us in a year long contract and we can not cancel. They wont let you talk to anyone either. Their services are not good at all. We still have bugs !!!They don't even even deserve a star at all!!!!!!!!!!!!! They can go to h***
  

  Ecoshield Pest Solutions

  Date: 09/22/2025

  Hi ******,
  
  Thank you for sharing your feedback. We're truly sorry to hear how frustrating this experience has been for you. Thats never the kind of service we aim to provide, and we appreciate you bringing this to our attention.
  
  We understand how important it is for service terms to be clear from the start. Thats why our agreements are confirmed through a 3-step process: a verbal review, an emailed copy, and a text confirmation where customers reply YES/1. We also stand by our 100% Service Guaranteeif covered pests return after your egg-cycle visit, well retreat at no additional cost.
  
  Were glad to confirm that your account has been successfully closed with a satisfactory conclusion. If you have any further questions or concerns, were here to help.
  
  Thank you again for your feedback, ******. Were committed to helping every customer achieve a pest-free home.

   

  -**** *.

• Review fromKathy M

  Date: 09/17/2025

  1 star
  The worst company. The guys who come to your door just lie to you. They told me I could cancel anytime and then charged me $250 after I argued with them about cancelling.
  

  Ecoshield Pest Solutions

  Date: 09/18/2025

  Hi *****,

   

  Thank you for sharing your experience. Were sorry to hear there was confusion around the cancellation process and charges. Our signup includes a 3-step confirmationverbal review, emailed agreement, and a text reply to proceedwhich outlines the early termination fee.

  
  If youd like us to take a closer look at your account and clarify anything further, please feel free to reach out to us at ************************************************* Were here to help and appreciate the opportunity to address your concerns.

   

  -***** *.

• Review fromC. J.

  Date: 09/12/2025

  1 star
  Terrible company. The service (touted by the salesperson) was spotty, at best. The technician sprayed, marginally (but not well), and told *me* (the customer) that I would have to handle any pests that don't get managed by the spray (mice, larger insects, bees, etc.). That is not what the salesperson said. Rather, the salesperson claimed the service was "great" and "effective" and "we'll take care of everything". Then, when I asked the technician to set a mouse trap in the garage, he handed me the trap and told me to do it. To make matters worse, the company charges a cancellation fee that costs more than the treatment/service. That information is on the signup agreement (but quickly brushed over by the salesperson), and is completely unprofessional. This is just a ploy to make more money (*not* provide better service).Do yourself a favor: Get a bottle of insect killer from HomeDepot, and spray around the home, windows, doors, etc. by yourself (or get an enterprising Youth from your neighborhood to do it for you). EcoShield is criminally incompetent.
  

  Ecoshield Pest Solutions

  Date: 09/15/2025

  Hi Curtis 

  Thank you for taking the time to share your experience.
  Were sorry to hear that the service did not meet your expectations. Our goal is always to deliver thorough, effective treatments and clear communication from both our technicians and sales team. We also want to clarify that our 100% Service Guarantee includes free re-treatments if covered pests return after the egg-cycle visit, and were committed to making sure our customers feel supported every step of the way.
  The early termination fee is part of the agreement reviewed during our 3-step signup process, which includes a verbal explanation, a copy sent via email, and a confirmation reply. That said, wed really like the opportunity to look into your account and help resolve any concerns.
  If you havent already, please reach out to us at ******************************************************************************* so we can assist you directly. We appreciate your feedback and hope to make things right.