Reviews

Review Details

• Review fromChris C

  Date: 10/27/2025

  1 star
  I requested to cancel and they said I needed to complete a call first. Then I got an email saying they were going to charge me $250, so I sent an email back voicing my displeasure and that I will keep the service until the service agreement then cancel. Then they cancelled me and invoiced me $250!! Then I get a call from an Indian guy who I couldnt even understand who just said some words and then hung up. So odd, avoid this company and see they have a potential class action lawsuit coming their way which I will be joining.
  

  Ecoshield Pest Solutions

  Date: 10/28/2025

  Hi *****,
  
  Thank you for reaching out and sharing your experience. Im truly sorry for the confusion and frustration this situation has caused.
  
  When we send a notification for an upcoming appointment and a customer replies requesting to cancel, the account is placed on our Pending Cancel list. At that point, our ************* team attempts to reach out to confirm the cancellationhowever, in your case, it appears the call was routed to voicemail.
  
  The $250 termination fee was applied because the account was canceled within the terms of your 24-month bimonthly service agreement. That said, we absolutely understand your concerns. If you wish to continue or reactivate your account, the termination fee will be removed, as the account will be reinstated.
  
  To proceed with reactivation or to discuss this further, please contact our ************* team directly at ************. Were here to help and want to ensure you feel supported every step of the way.
  
  Warm regards,
  
  -***** *.

• Review fromGordon W

  Date: 10/24/2025

  1 star
  Generally, a bad experience and we had to pay a penalty to get rid of them.
  

  Ecoshield Pest Solutions

  Date: 10/27/2025

  Hi ******,
  
  Thank you for sharing your feedback. Were sorry to hear that your experience didnt meet expectations. Our records show that the account was located and canceled in accordance with the agreement terms. We understand that early termination fees can be frustrating, and we do our best to ensure all customers are fully informed during our ****** signup process. If theres anything more we can do to help, were here to listen.
  
  Thank you again for your time, and we wish you all the best.
  
  -***** *.

• Review fromJames R

  Date: 10/21/2025

  1 star
  I wish I would have come to this site before entering any agreement with them. I really wanted them for a stink bug and Boxelder bug problem that occurs every fall. Several treatments through the summer and the bugs are still here in the fall. I called to have them come out again earlier this month. No call no show on the date scheduled. I have now tried to cancel my service and they are charging me $250 to cancel. For a service that did not even produce desired results I specifically asked for in the spring. Be warned, stay away.
  

  Ecoshield Pest Solutions

  Date: 10/23/2025

  Hi *****, 
  
  Thank you for sharing your feedback.
  
  Were sorry to hear that your experience didnt meet expectations. Our seasonal pest treatments are designed to reduce activity over time, and we stand behind them with a 100% Service Guaranteeif covered pests return after the egg-cycle visit, well retreat at no extra cost.
  
  Our records show that reminders were sent ahead of each scheduled visit, including your August appointment, which was rescheduled per your request. We also reached out to do a follow up, but understand you preferred to cancel at that time.
  
  Regarding the early termination fee, this was outlined during our 3-step signup process: verbal review, emailed agreement, and a final text confirmation. Our system shows you signed the contract on May 2 , 2025 and replied YES in Welcome to the family text message which is a summary of the contract to confirm, which included details about your service schedule, pricing, and the early termination fee.
  
  We appreciate you taking the time to share your experience and hope we can be of help in the future.
  
  -**** *.

• Review fromKeShena B

  Date: 10/16/2025

  1 star
  This company is a rip offf!! Stay away!!! I will definitely do my research in the future. But unfortunately was just trying to pay the $179.00 for that day to treat the spiders and him to do the dewebbing. Still after the 2nd treatment and spider website and ants everywhere on my house. Tried to call and cancel so I can get a better company and of course there is a fee. ****** . I might as well pay the full contract and get the syrup sprayed so I don't have to pay for Halloween decorations. HORRIBLE!!!!!! And you have to select a star so that is why they have 1.
  

  Ecoshield Pest Solutions

  Date: 10/20/2025

  Hi Keshena,
  
  Thank you for sharing your feedback.
  
  Were sorry to hear that your experience didnt meet expectations. Our treatments are designed to be both progressive and effective, and we stand behind them with a 100% Service Guarantee. If covered pests return after your egg-cycle visit, well provide a complimentary retreatment.
  
  We also strive to maintain transparency throughout our 3-step signup process, which includes a verbal review, an emailed agreement, and a text confirmationwhere details such as the early termination fee are clearly outlined.
  
  Upon reviewing your account, we see that your third service was completed on 10/18/2025. As part of our guarantee, if you continue to experience issues with spiders or any other covered pests within 710 days of that service, please dont hesitate to call us at ************. Well be happy to schedule a follow-up service at no additional cost.
  
  -**** *.

• Review fromCharles M

  Date: 10/15/2025

  1 star
  This company is greedy for a dollar. Even after several attempts to cancel our service and voice mail that stated our billing balance that we paid, we got a notice that a remaining balance was due in a collection notice from A.R.M solutions in **********.
  

  Ecoshield Pest Solutions

  Date: 10/16/2025

  Hi *******,
  
  Thank you for reaching out and sharing your experience. We truly understand how frustrating this situation must feel, and we appreciate the opportunity to clarify things.
  
  After reviewing your account, we found that your last quarterly service was completed on July 25, 2025, and your cancellation request was processed on August 11, 2025. At the time of cancellation, a partial payment had been made, but a remaining balance was still due. This outstanding amount was subsequently transferred to our billing partner, A.R.M. Solutions, for further handling.
  
  Were here to help resolve this as smoothly as possible. If you have any questions about the charges or need assistance working with A.R.M. Solutions, please dont hesitate to reach out. Our goal is always to provide clarity and support.
  
  Thank you again for bringing this to our attention.
  
  Warm regards,
  
  -***** *.

• Review fromKim D

  Date: 10/13/2025

  1 star
  ************ has proven to us that they are running a deception company. We signed a contract for them to come out quarterly, but were charged bi-monthly. When we called to cancel, they would not let us even though they were in the wrong. Every service tech that came out was discouraged and I felt like I had to counsel them., ************ is corrupt.
  

  Ecoshield Pest Solutions

  Date: 10/14/2025

  Hi ***,
  
  Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating this situation must feel.
  
  We take concerns like yours seriously and want to clarify that our service agreements are confirmed through a 3-step process: a verbal review, an emailed copy, and a text confirmation. If theres ever a discrepancy in billing or scheduling, our team is committed to reviewing it thoroughly and working toward a fair resolution. Regarding cancellation, our agreements do include an early termination fee, which is also reviewed during signup.
  
  Wed really like the opportunity to look into your account and make things right. If you havent already, please reach out to us at ************************************************ with your service details so we can assist you directly.
  
  Thank you again for bringing this to our attentionwere here to help and hope to restore your confidence in our service.
  
  -***** *.

• Review fromKEVIN W

  Date: 10/06/2025

  1 star
  STAY AWAY FROM ECOSHIELD They billed me for a service I did not want AND NEVER ORDERED.After multiple attempts to remove the false bill, they continue to send bills demanding payment. EcoShield is a bad bad business.Don't get tangled up with them.STAY AWAY FROM ECOSHIELD
  

  Ecoshield Pest Solutions

  Date: 10/08/2025

  Hi *****,
  
  Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how frustrating this situation must be.
  
  We want to assure you that weve already collaborated with our Delaware branch regarding the disputed balance related to the renewal of your termite warranty. The General Manager has been informed and will be reaching out directly to the phone number we have on file to help resolve this matter as quickly and smoothly as possible.
  
  Your feedback is important to us, and were committed to making things right. If you have any further questions or need immediate assistance, please dont hesitate to reach out.
  
  Warm regards,
  
  -***** *.

• Review fromGeralyne H

  Date: 10/03/2025

  1 star
  If i could leave a zero start I would. I think they are out there praying on old people. Making them sign contacts before they are allowing them to read the contact. when you call to get information they can not tell you how the $$ each service. I would never use this service I hope everyone spends this word so no other older person or anyone get scamed
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi ********, 
  
  Thank you for taking the time to share your experience.
  
  Were truly sorry to hear how upsetting this situation has been for you. No one should ever feel rushed or uncertain during a service visit, and we understand how important it isespecially for older adultsto feel safe, informed, and respected.
  
  Our signup process includes a verbal review, a copy of the agreement sent by email, and a final confirmation via text to help ensure clarity and transparency. If any part of that process felt unclear, wed like to understand more and make it right.
  
  Wed appreciate the opportunity to speak with you directly and review your account further. Please reach out to us at ************************************************ so we can assist you.
  
  Thank you again for your feedback. Were here to listen, improve, and help you feel confident in your service.

  -**** *

• Review fromGLENDOLYN N

  Date: 10/03/2025

  1 star
  I had paid $500 for garage door seals. These seals were falling apart and I requested a tech be sent to my house to replace these faulty seals. Apparently, this company expects a customer to pay to have them back their faulty products and installation.When the tech showed up on Oct 1st, he clearly stated he was there to replace the faulty garage door seals. After looking at the seals, he stated he only had the door seal and would have to get the floor bumper and reschedule. He came back to my house a few minutes later, saying he would be back on Friday, Oct 3rd. At no time, was there a mention that this service would cost me an additional $200 above what I had already paid ($500) for these garage seals. When I contacted EcoShield, their **** Baby Po, stated they were not going to refund the $200 fee. She stated my request was outside of their normal scheduled procedure time, so I had to paid a $200 fee for a tech to replace these faulty garage door seals. What a scam!!! I have filed a fraudulent charge report with my credit card company. The credit card company is investigating, yet stated they would give me a provisionally credit to my account for the transactions disputed while they continue to investigate. EcoShield was a good company 2 years ago. Now it has turned in a company with poor products, service and company *****
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi *********,
  
  Thank you for sharing your feedback.
  
  Were very sorry to hear about your experience and understand how frustrating this situation must have been. While we cant confirm specific details publicly, we take concerns about product quality and service charges seriously. Our goal is always to provide reliable solutions and clear communication.
  
  Our records show that Baby Po has already coordinated your concern with the local office, and theyll be reaching out to you directly through email. Please allow 57 business days for the investigation to be completed.
  We appreciate your patience and the opportunity to make things right.

  -Baby Po

• Review fromCheryl C

  Date: 10/02/2025

  1 star
  I had a sales person stop in multiple times for two years. I finally felt pressured enough to try their service. I was told I could cancel at any time without penalty. I was also quoted a different price than charged. My employment changed and I have attempted to cancel multiple times. Today, I connected with an overseas agent who stated I had to pay a $250 cancellation fee. He attempted to pressure me into giving him my new location, etc. He said I signed a contract which is misleading. I was not fully informed about the terms of their contracts, including recurring service fees and cancellation penalties. The service guy was signing me up via his telephone. I was pressured into signing agreements without adequate time to review the details. I do not have a contract in my booklet that was mailed stating these fees. I was attempting to help a young man out who was working out in the heat attempting multiple times to obtain clients. It seems like I have been scammed. There is a class action suit that I am researching against them as well.
  

  Ecoshield Pest Solutions

  Date: 10/03/2025

  Hi ******,
  
  Thank you for taking the time to share your experience. Were truly sorry to hear that your interactions with our team left you feeling pressured and misinformed. Thats never the experience we want for any customer.
  
  Our signup process includes a verbal review of the agreement, a digital copy sent via email, and a final confirmation by replying YES or 1 to a text message. This is designed to ensure transparency and clarity before service begins. The early termination fee is also outlined during this process.
  
  Wed like to look into your account and help resolve this as quickly as possible. If you can reach out to us at ************************************************* well be happy to review your situation in detail and work toward a solution.
  
  We appreciate your feedback and the opportunity to make things right.
  
  -***** *.
  

  Ecoshield Pest Solutions

  Date: 10/03/2025

  Hi ******,
  
  Our records show that your account has already been located and reviewed, and the concern you described matches what we found. The account has been canceled, and the early termination fee of $250 has been waived. Were glad we could resolve that part for you.
  
  We always aim to ensure our customers are fully informed during the signup process, which includes a verbal review of the agreement, a copy sent via email, and a final confirmation by text. We're sorry to hear that your experience didnt reflect that, and we take feedback like yours seriously as we continue to improve.
  
  If you have any further questions or concerns, were here to help. Thank you again for reaching out, and we wish you all the best moving forward.
  
  -***** *.