Reviews

Review Details

• Review fromSteven D

  Date: 10/01/2025

  1 star
  Would never do business with again. My wife mistakenly let the door to door guy in, who turned out to be very nice. He said I could cancel at any time if I didn't like the service. I was very unimpressed. I'm not sure what they actually did each time they came but I had to have repeat services for all of it, several times, and still got nothing. They failed to reduce mosquitos as promised and generally did very little for a lot. Cancelled this morning despite the guy repeatedly offering me more free services, reduced monthly charge, offering to come back again if necessary, etc. He finally got it, just cancel my service! On the plus side, they have been super responsive via email and text messages. But they never did anything that I wanted and I saw no difference in pests before or after they came. Avoid at all costs and do not open your door! He said all my neighbors had them... I think if they did, they have cancelled also. Very poor service.
  

  Ecoshield Pest Solutions

  Date: 10/02/2025

  Hi ******,
  
  Thank you for sharing your feedback.
  
  Were sorry to hear that your experience didnt meet expectations. Its incredibly frustrating to feel like youre not getting the results you were promised, especially after multiple visits and attempts to resolve the issue. You were assured flexibility and effective service, and we regret that this wasnt your experience.
  
  Our treatments are backed by a 100% Service Guaranteeif covered pests return after the egg-cycle visit, well retreat at no additional cost. We also aim to be transparent during signup through our 3-step confirmation process: a verbal review, an emailed copy of the agreement, and a final text reply of YES or 1 to authorize service.
  
  Our records show that your mosquito service was canceled on 09/15/2025, and your recurring service was canceled on 10/01/2025. While our agent did offer a complimentary follow-up and a monetary discount, we respect your decision to discontinue. Were glad to confirm that your account has been successfully closed with a satisfactory conclusion.
  
  Thank you again for your feedback, and we wish you all the best moving forward.
  
  -**** *.

• Review fromDan C

  Date: 10/01/2025

  1 star
  Company must teach their sales staff how to deceive customers for a sale. On multiple occasions i have had salesmen knock on my door and tell me that they have a deal as my neighbors are already using them. They used my neighbors by name. I came to find out that none of my neighbors use them AND the salesman was using my name to my neighbors when i never used them. Company uses lies as part of their core sales pitch and should be investigated.
  

  Ecoshield Pest Solutions

  Date: 10/07/2025

  Hi *** ,
  
  Thank you for sharing your feedback.
  
  Were very sorry to hear about your experience and understand how frustrating it must have felt. At EcoShield, we expect our team to represent our services honestly and respectfully at all times. We do not condone misleading sales practices, and we take concerns like this seriously.
  
  Wed like to look into this further and ensure your experience is properly reviewed. If you havent already, please reach out to us at ************************************************ so we can locate your account and follow up directly.
  
  Thank you again for bringing this to our attention. Were committed to earning your trust and improving wherever we can.
  
  -**** *.

• Review fromAaron B

  Date: 09/24/2025

  1 star
  Great initial sales guy that came to the house, but actual service was trash. Pests weren't handled as promised, nests not removed, bait traps in wrong location and tech just disappeared after initial service. Didn't even tell me what he did, probably because it wasn't everything he was supposed to. Super unprofessional! I cancelled service after initial experience, then get hit with some BS cancellation fee. I paid for services rendered. Then was threatened with the new balance being sent to collections. **************** had zero interest in waiving that fee, so I'm out $400 to find out what a trash company this is and now I get to write a bad review and tell everyone I come in contact with my experience with the company. I'm a small business owner and it's pretty obvious to me these people don't actually care about customers.
  

  Ecoshield Pest Solutions

  Date: 09/25/2025

  Hi ***** ,
  
  Thank you for taking the time to share your experience.
  
  Were truly sorry to hear that your service didnt meet expectations. Thats not the standard we aim to deliver, and we understand how frustrating it must have been to feel let down after a promising start. Our treatments are designed to be progressive and thorough, and we back them with a 100% Service Guaranteeif covered pests return after the egg-cycle visit, well retreat at no extra cost.
  
  Regarding the early termination fee, its part of our service agreement and is reviewed during the 3-step signup process: a verbal walkthrough, an emailed copy, and a text confirmation. We understand this may still feel disappointing, and wed like to help however we can.
  
  If youd be willing to reach out to us at ************************************************* wed be happy to review your account and see what can be done to make this right. We appreciate your feedback and hope to earn back your trust.
  
  -**** *.
  

• Review fromSandra V

  Date: 09/17/2025

  1 star
  They lied to us and said we could cancel at any time and that's not the case at all. They put us in a year long contract and we can not cancel. They wont let you talk to anyone either. Their services are not good at all. We still have bugs !!!They don't even even deserve a star at all!!!!!!!!!!!!! They can go to h***
  

  Ecoshield Pest Solutions

  Date: 09/22/2025

  Hi ******,
  
  Thank you for sharing your feedback. We're truly sorry to hear how frustrating this experience has been for you. Thats never the kind of service we aim to provide, and we appreciate you bringing this to our attention.
  
  We understand how important it is for service terms to be clear from the start. Thats why our agreements are confirmed through a 3-step process: a verbal review, an emailed copy, and a text confirmation where customers reply YES/1. We also stand by our 100% Service Guaranteeif covered pests return after your egg-cycle visit, well retreat at no additional cost.
  
  Were glad to confirm that your account has been successfully closed with a satisfactory conclusion. If you have any further questions or concerns, were here to help.
  
  Thank you again for your feedback, ******. Were committed to helping every customer achieve a pest-free home.

   

  -**** *.

• Review fromKathy M

  Date: 09/17/2025

  1 star
  The worst company. The guys who come to your door just lie to you. They told me I could cancel anytime and then charged me $250 after I argued with them about cancelling.
  

  Ecoshield Pest Solutions

  Date: 09/18/2025

  Hi *****,

   

  Thank you for sharing your experience. Were sorry to hear there was confusion around the cancellation process and charges. Our signup includes a 3-step confirmationverbal review, emailed agreement, and a text reply to proceedwhich outlines the early termination fee.

  
  If youd like us to take a closer look at your account and clarify anything further, please feel free to reach out to us at ************************************************* Were here to help and appreciate the opportunity to address your concerns.

   

  -***** *.

• Review fromC. J.

  Date: 09/12/2025

  1 star
  Terrible company. The service (touted by the salesperson) was spotty, at best. The technician sprayed, marginally (but not well), and told *me* (the customer) that I would have to handle any pests that don't get managed by the spray (mice, larger insects, bees, etc.). That is not what the salesperson said. Rather, the salesperson claimed the service was "great" and "effective" and "we'll take care of everything". Then, when I asked the technician to set a mouse trap in the garage, he handed me the trap and told me to do it. To make matters worse, the company charges a cancellation fee that costs more than the treatment/service. That information is on the signup agreement (but quickly brushed over by the salesperson), and is completely unprofessional. This is just a ploy to make more money (*not* provide better service).Do yourself a favor: Get a bottle of insect killer from HomeDepot, and spray around the home, windows, doors, etc. by yourself (or get an enterprising Youth from your neighborhood to do it for you). EcoShield is criminally incompetent.
  

  Ecoshield Pest Solutions

  Date: 09/15/2025

  Hi Curtis 

  Thank you for taking the time to share your experience.
  Were sorry to hear that the service did not meet your expectations. Our goal is always to deliver thorough, effective treatments and clear communication from both our technicians and sales team. We also want to clarify that our 100% Service Guarantee includes free re-treatments if covered pests return after the egg-cycle visit, and were committed to making sure our customers feel supported every step of the way.
  The early termination fee is part of the agreement reviewed during our 3-step signup process, which includes a verbal explanation, a copy sent via email, and a confirmation reply. That said, wed really like the opportunity to look into your account and help resolve any concerns.
  If you havent already, please reach out to us at ******************************************************************************* so we can assist you directly. We appreciate your feedback and hope to make things right.

• Review fromSue J

  Date: 09/09/2025

  1 star
  I have a locked gate in back so requested from start to let me know WHEN u r coming since I can't choose/schedule. Sometimes I would get an email but often it was a call 'tech is on his way' OR 'tech is at your door' Well, I am not home , , , when you call to gripe they say 'we will mark your file to email a week in advance, then call 3 days before - heard that for ********** NEVER happened. Also offered free service to make up for that - only did that once b/c it is not worth the hassle dealing w/them. Thought the June 2025 treatment was free b/c the 'dispute resolution specialist' said it was & he would email me to confirm That's been almost a month - surprise - NO EMAIL' & now they are going to turn me over to collections for not paying June. I will likely pay at last minute to avoid that. They do not listen when you -call - they have a script & just keep repeating the same thing. My advice to anyone considering this company - RUN FAR AWAY ! ! ! ! Buy a can of RAID. I like the idea of no chemicals, but this company is toxic
  

  Ecoshield Pest Solutions

  Date: 09/10/2025

  Hi ***,

  Thank you for sharing your experience with us.

  We understand how important clear and timely communication isespecially when access to your property is limitedand we regret that our scheduling process hasnt met your expectations.

  While our policy is to notify customers in advance via email and phone, we recognize that consistency matters and were disappointed to hear this wasnt your experience.
  

  
  We appreciate your feedback and hope we can earn back your trust.

• Review fromROBERTO R

  Date: 09/08/2025

  1 star
  EcoShield Pest Solutions quoted me over $26,000 for exterior and interior work to remove and replace insulation and disinfect my attic, claiming I had a severe mouse infestation. In reality, they completely missed a huge yellowjacket nest that was causing the real damage. Very disappointed with their misdiagnosis and overpriced estimate.
  

  Ecoshield Pest Solutions

  Date: 09/12/2025

  Hi *******

  Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive a high estimate and feel the real issue was overlooked. Our records show that an inspection was completed on 09/03/2025 for insulation-related concerns, but we appreciate you bringing the yellowjacket activity to our attention.

  
  Wed be happy to schedule a follow-up service to address the yellowjackets and ensure your home is protected. Please dont hesitate to reach out so we can make this right.

  
  Thank you again, and we look forward to helping you achieve a pest-free home.

• Review fromMadeline C A

  Date: 09/08/2025

  1 star
  These people hit the town of **********, ******* summer of 2025. My 82 year old mother was at home alone. She signed up. My mother has no access to any computer or internet and she is not tech savvy at all. She was not able to get on a website and see all of these horrible reviews. She didn't need a pest control company anyway. The first thing I had her do was to get a new debit card and change her banking information. She keeps getting threatening messages that she owes them $250 for a cancellation fee. I think they showed up at her house to spray one time. They charged her $189 for this one time and mom said they were at her house less than six minutes and she never saw them do one thing. I am telling you people watch your elderly people. Don't get scammed by these fly by night companies. True bug people don't go around door to door selling pest control. In my opinion they are the biggest pests of all. Is it even legal to prey on the elderly? This morning I had to make a call myself. Of course I got somebody who couldn't speak English very well. I asked her to switch me to somebody who handled the state of ******* and they weren't much better. I clearly informed them they are to never step foot on my mom's property again and they are to stop sending her threatening text messages. We won't be paying them $250 for nothing. They done stole $189 from her and if I could have I would have gotten that one stopped as well. Arab people they are the bug people. Either that or buy your own mix and spray yourself. There are countless complaints here on the BBB and on the ******** page. It is awful that this company is out there scamming innocent people. So what does the BBB do anyway just let people be aware of the horrible companies out there? I don't get it. Oh and Eco Shield you need not respond I could care less what you have to say. You are a joke.
  

  Ecoshield Pest Solutions

  Date: 09/12/2025

  Hi Penny 

  Thank you for sharing your feedback. Were sorry to hear about your experience and understand your concerns.

  
  Wed like to look into this further, but we werent able to locate your account based on the information provided. Please feel free to reach out to us at ******************************************************************************* so we can assist you directly.

  
  Thank you again, and we appreciate the opportunity to improve.

• Review fromGeorge L

  Date: 08/29/2025

  1 star
  Young salesman walked a quarter mile down our private driveway and had no car. Was not registered with Goochland County for a Peddlers License. Unreal business model in today's environment.
  

  Ecoshield Pest Solutions

  Date: 09/12/2025

  Hi ******

  Thank you for sharing your feedback. Were sorry to hear about your experience and understand your concerns.

  
  Wed like to look into this further, but we werent able to locate your account based on the information provided. Please feel free to reach out to us at ******************************************************************************* so we can assist you directly.

  
  Thank you again, and we appreciate the opportunity to improve.