Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I fell into this scam. Shouldve looked more into it before paying all this money for them not doing a dam thing 6/21/2025. No webbing was removed. Nothing was done at the crawl space. Have the owners cell and was very willing to communicate when needing to get paid and schedule but no response after texting him a few times in regards to the lack of services and also a billing issue. Didnt realize they werent a real business Check out the ******** page for them and youll see all the negative comments about their business is removed and only the positive ones are kept. I have since cancelled my card and warned my credit union to not allow charges to go thru for them in the future Sadly whats done is done and I cant get my $400 back

  

  Business Response

  Date: 07/02/2025

  Hi *****,
  Thank you for reaching out. We appreciate the opportunity to clarify and assist with your concerns.
  We aim to maintain transparency in all aspects of our service, including billing and communication. After reviewing your account, I can confirm that our three-step verification process was completed to ensure full understanding of the service terms:
  Verbal overview Our representative discussed the service plan and related charges during the initial visit.
  Written agreement A copy of the service agreement was sent to you electronically on the same day for review. This also includes a three-day cancellation window, giving customers the ability to cancel if any part of the service was unclear or not as expected.
  Welcome text Also sent the same day, the message outlines the key points of your service plan, including:
  Confirmation that you enrolled in a Quarterly Agreement
  Details about the ***************** which is a billable follow-up that occurs 3045 days after the initial treatment and is essential for initiating the 100% Service Guarantee
  Clear instructions on how to cancel service
  Our records also show that you replied with 1 to the welcome text, which confirms acknowledgment and acceptance of the terms provided.
  Regarding the service itself, we strive to deliver thorough and effective treatments during each visit. We understand your concerns about areas that may not have been addressed, and please know that your plan includes free follow-up or touch-up services under our 100% Service Guarantee. If something was missed or didnt meet your expectations, were more than willing to return and make it right.
  We're committed to delivering quality service and earning our customers' trust, and we take feedback like yours seriously. Id be happy to request a follow-up visit to address your concerns if you're open to it.
  Thank you again for bringing this to our attention.
  Sincerely,

  Customer Answer

  Date: 07/05/2025

  I am gathering info from fellow targeted customers about the false information these people are giving their customers. How they are dupping people into signing up. Once I have the recording I will obtain an attorney and have him further contact. 
  they are charging and not doing a thing except walking around not even spraying. Im sure the videos from multiple cameras will be sufficient. 
  as I said this is NOT what I was told when he came to the house but if this is the route we are going I will obtain all information from other unsatisfied customers and make my case ?? please send people who actually are doing the work and SPRAYING where we discussed 

  oh good business practices are also dont ignore your customers when they send text messages of your employees not doing the job! 
  

  BBB am I to keep going thru here when these people keep keep not doing what they are paid to do or just keep gathering evidence for future cases of more people being scammed? 

  

  Business Response

  Date: 07/08/2025

  Hi *****,
  Thank you for sharing your concerns. We understand how important it is to feel confident in the service you are paying for, and we take your feedback seriously.
  After reviewing the service records for your property on May 22, 2025, and June 21, 2025, we confirmed that our team spent the scheduled time treating your facility. If you continue to experience pest activity, please remember you are covered under our 100% service guarantee, which includes free touch-*** or follow-up services between regular treatments to ensure your home remains pest-free.
  We strive to respond promptly and thoroughly to all customer communications via email, phone, or text. While we regret that you feel your concerns were not addressed, we have no record of receiving text messages about technician performance. If you have any videos or other evidence regarding the service on the scheduled dates, please send them to us so we can review and take appropriate next steps.
  In the meantime, if you would like to schedule a follow-up service or discuss this further, please call us at ************ or email ************************************************* Your satisfaction is very important to us, and we want to ensure your concerns are fully addressed.
  Thank you for your attention.
  Best regards,

  Customer Answer

  Date: 07/09/2025

  I had put it into writing that the employee DID NOT do the job correctly in his review and also left a message for the owner that you guys ****** me over  

  I have per your message put it in writing to *** the owner that I will need your company to come back and per the contract do your jobs bc the abundance of spiders, ticks, and ants are worse now since youre not doing your jobs. 
  I will wait for an amazing response as to what days you will have someone come out. Also stated your company is not allowed to step foot on my property unless all of my household is home so we can babysit to make sure its done properly. 
  I will wait for a response to my text. 
  lets see how much of the transparency will be there ?? have a wonderful day 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Submission to the Better Business Bureau Regarding: EcoShield Pest Control Date: 6/24/2025 To Whom It May Concern,I am filing this complaint regarding EcoShield Pest Control due to poor service and a refusal to honor the terms of the agreement or issue a refund.On 6/19/2025, I was charged $139 for what was described as a two-month pest control service. The technician who arrived spent less than eight minutes at my home. The treatment appeared rushed and ineffective, and my original pest concerns were not properly addressed. This was not the first time I had to have them come back out. I even walked the perimeter with the 2 technicians, 1 stating he was a manager. While walking the perimeter, I spotted our 7 webs that had been missed. Majority of which were over 1 ft in size. Shortly afterward, I decided to cancel the service due to dissatisfaction with the quality and lack of thoroughness. However, I was informed that because I canceled, EcoShield would not return to re-service or correct the issue, even though I had paid in advance for a two-month coverage window.I have made attempts to resolve this directly with the company, but have received no meaningful resolution or refund offer. I believe I was misled about the value and structure of the service, and I am now seeking a full refund of $139 for services not rendered as ***************** Name: EcoShield Pest Control Resolution Requested: Full refund I am requesting the BBBs assistance in resolving this matter and holding EcoShield accountable for their failure to deliver what was promised. I am happy to provide further documentation if needed.Sincerely,**** ******* ************************* ************

  

  Business Response

  Date: 07/02/2025

  Dear Mr. ********************* you for bringing this to our attention. We take service concerns seriously and want to ensure your experience is reviewed thoroughly.
  
  To assist with our investigation, could you please provide any documentation or photos showing the missed areas you mentioned during the technicians visit (such as the webs or untreated spots)? This will help us better understand what occurred and determine the appropriate next steps.
  
  You can send any supporting materials to ************************************************* We appreciate your cooperation and look forward to resolving this matter.

  Thank you,

  Customer Answer

  Date: 07/03/2025

  The response was to come out and correct a problem that was resolved over a month ago. I was asking for a refund since they would not correct it due to me canceling the service the same day because of poor results that were done by the service men. Because I canceled, they wouldnt fulfill what was paid for for two month service. Unacceptable just wanted a refund. 

  

  Business Response

  Date: 07/07/2025

  Dear Mr. ***************** understand your frustration and appreciate your continued communication. While your cancellation request came in the same day as the initial service, we did offer to correct the concerns with a complimentary follow-up, an effort to fulfill the value of the service you paid for. That offer was declined.

  Although the agreement included a two-month plan, it also allowed for cancellation at any time, with follow-up service available during the active period. Since the original service was completed and the offer to address your concerns was not accepted, we are unable to issue a refund. 

  Thank you,

  Customer Answer

  Date: 07/08/2025

  Yes. You offered to come out and correct the issue, but that was weeks after the issue occurred. Initially you rejected to come out and i had to make this complaint to get a response.  Naturally I am not going to leave spider webs there and therefore I took care of the issue. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has sales people that ignore no soliciting signs. On 6/11/2025 a sales person rang the doorbell ignoring the sign that states, 'No soliciting - do not knock or ring doorbell.' This started a chain reaction of our dogs freaking out while we were on work video calls. We had to meet the person outside while still on AN ACTIVE VIDEO CALL and they pitched Ecoshield, ignoring the disruption they were causing (literally holding laptop still on the call). We told them no thank you and after some back and forth, the man left. Fast forward to a few hours later, and the same man CAME BACK to our home and RANG THE DOORBELL AGAIN. We were on a work video meeting and this started chaos with the dogs again and we had to go outside and tell this person no AGAIN. We had been customers of ******************** YEARS ago and are not within the allowable contact period. This company's actions have interfered with our jobs and blatantly ignored the no solicitation sign that is large and clear as day. The 1st approach was unacceptable and the return a 2nd time to try to convince us to become customers again was absolutely ridiculous.

  

  Business Response

  Date: 06/19/2025

  Thank you for bringing this to our attention. We understand how frustrating unexpected interruptions can be, especially during work hours.
  While we cannot comment on the specifics of any interaction that occurred outside of a verified service agreement, we want to assure you that your address at **************** has now been added to our internal Do Not Contact list to prevent any future outreach attempts.
  We appreciate your prior business and your feedback, and we are committed to ensuring your concerns are fully addressed.

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EXTREMELY UNPROFESSIONAL AND UNWELCOME ECOSHIELD PEST SOLUTIONS AND THEIR *** TRESPASSED AND IGNORED COMMUNITY RULES I am writing to formally and publicly express my deep concern and dissatisfaction with Ecoshield Pest Solutions and, in particular, their representative **** *************** His behavior in our private, gated community (Ballantrae) was completely unacceptable and alarming.Despite clearly posted No Soliciting signs and a secure gated entrance, **** deliberately bypassed our security gate on foot, trespassing into our private HOA neighborhood. He falsely claimed his vehicle was parked nearbyit was not. Once inside, he went door-to-door aggressively soliciting business, repeatedly ignoring refusals, and making residents feel pressured and uncomfortable.Whats worse, he asked for water under the pretense of needing itdespite visibly carrying Gatoradewhich came across as a dishonest ploy to potentially gain access into my home. This kind of behavior crosses serious boundaries and raises major safety concerns.**** was eventually removed by police, and shockingly, returned later, only to be caught again and escorted out by our head of security. This demonstrates not just poor judgment, but a clear disregard for private property and community rules.Ecoshield Pest Solutions should be held accountable for employing and enabling representatives who trespass, mislead, and harass residents. I urge others to think twice before doing business with this company, especially if professionalism, safety, and integrity matter to you.I also strongly recommend Ecoshield management conduct a full internal review of this incident and take immediate action to ensure this kind of behavior never happens again.

  

  Business Response

  Date: 04/24/2025

  Dear *****,

  Thank you for taking the time to share your concerns. We take this matter very seriously, and your feedback has been escalated to our leadership team for internal review and appropriate follow-up.
  We understand the importance of respecting private communities and their regulations, and we regret any distress caused by the interaction described. We are committed to upholding high standards of professionalism and accountability across all levels of our organization.
  As part of our response, we have taken steps to ensure your property is excluded from any future outreach. To ensure accuracy, can you please confirm if *************************************************************************** is the correct address to be added to our Do Not Contact list?
  Once confirmed, we will finalize that designation in our records.
  We appreciate your communication and the opportunity to address this directly.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the 2025 annual renewal fee for termite service on 12/13/24 for the year of 2025. We switched to another company for termite service in 2025 before any service was done with Ecoshield. I canceled our service with ecoshield and requested a refund of $200 since no service had been completed and we had paid in advance for the 2025 year. No resolution has occured after multiple calls. I speak with a third party customer service who does all the communication with ecoshield and then let's me know what they say. Each time there is no resolution. **************** has trouble getting ahold of the local branch here in ******* and has sent emails to the manager. The $200 payment has not been refunded even though no service has been done for the year of 2025. I have attached the email receipt of our payment.

  

  Business Response

  Date: 04/28/2025

  Hi ****, 
  
  Thank you for  bringing this to our attention. I want to apologize for the runaround with communications. I will send in a refund request now for the $200 annual fee! If there is anything else I can do for you, please let me know! 
  
  Best,

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales representative from EcoShield come to my home 4 times in less than a 24-hour period ringing my door bell and pounding loudly on my screen door. I refused to answer as I do not want any solicitors coming to my house. After the fourth time, I had to call the ******** ** asking for them to contact this person and have him stop coming to my home. Two hours later the same sales representative came back to my home. This is unacceptable and not a good way to conduct business, and reading all the complaints from other people only supports my complaint too.

  

  Business Response

  Date: 04/15/2025

  Hi ***,

  Thank you for bringing this to our attention. We take concerns like this very seriously and sincerely apologize for any inconvenience caused by the repeated visits to your home. Our intent is never to make anyone feel uncomfortable in their own space.
  We understand and respect that some individuals prefer not to be contacted at their residence. If you would be willing to provide your address, we can ensure it is added to our internal Do Not Contact list to prevent any future visits from our team.
  Again, we regret any disruption this may have caused and appreciate you taking the time to make us aware of your experience.

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Please have EcoShield add my address to the Do Not Contact list: ***********************************.   I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4, 2025 at 12:43 PM, two people from Ecoshield knocked on my door, and rang the bell, When I didn't answer, they knocked and rang a second time. I have two no soliciting signs on my door. When I woke up to answer the door he went into a long sales pitch about pest control. When I pointed out the no soliciting signs, told him they are there because I was sleeping, he laughed.I attempted to contact the company and they said that there was no one in the company responsible for their sales people.

  

  Business Response

  Date: 04/07/2025

  Hi *****,
  Thank you for taking the time to share your concerns. We completely understand and respect that rest and personal time should not be interrupted. Our representatives are trained to approach each neighborhood with professionalism and to observe signage such as "no soliciting" to ensure we remain respectful to all members of the community.
  We appreciate you bringing this to our attention. We will internally review this matter to ensure it is properly addressed. Please rest assured that we have flagged your address and will ensure no further visits are made to your property.
  Thank you again for your understanding and for helping us uphold a respectful presence in the communities we serve.

  Customer Answer

  Date: 04/09/2025

  This is the third complaint they have had on the the same issue, within the last few months. Clearly they have NOT given it the attention it needs. 
  
  My door has multiple no soliciting signs and the sales person was looking directly at them as he knocked and then rang the bell. After that he knocked a second time, then rang the bell a second time. 
  
  I refer you to Phoenix Muicipal Code Sec. ******.
  Conduct.
  
  A. No solicitor shall:
  
  1. Fail to immediately leave the premises after observing a sign or notice prohibiting soliciting.
  
  He clearly saw the sign, then proceeded to knock. This is a class one misdemeanor. 
  
  Copy and past platitudes regarding respect for the community are not enough. This issue needs to be addressed. 
  

  

  Business Response

  Date: 04/11/2025

  Dear *****,

  Thank you for your follow-up. We understand and respect your concerns regarding the interaction at your residence.
  
  We want to reiterate that your address has been added to our internal Do Not Contact list to prevent future visits. Our team is trained to adhere to local ordinances, including those outlined in the Phoenix Municipal Code, and we take any deviation from these standards seriously.

  Customer Answer

  Date: 04/11/2025

  "We want to reiterate that your address has been added to our internal Do Not Contact list"
  Your sales person ignored two No Soliciting signs that were literally right in his face. I don't see how some list is going to work any better. 
  
  "Our team is trained to adhere to local ordinances, including those outlined in the Phoenix Municipal Code"
  Apparently they are not trained very well. Again , there are two no soliciting signs in very plain view and they chose to ignore them.

  "we take any deviation from these standards seriously"
  So seriously that will have responded to a clear violation with platitudes, but no actions.

  Adding me to a "Do Not Contact List" is like stealing the tires from my car, and when caught saying "Your car has been added to our "Do Not Steal From" list.  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/25 a door to door sales man came into my garage uninvited as I was attempting to back into my garage and unload groceries. I politely told him no thank you, repeatedly and he even told me to let him in my backyard. He walked to my back gate, even though I again told him I was not interested, then told me, not asked me, to open my gate for him. I repeatedly said No, thank you at least four times before he finally accepted it and left. Today 3/14/25, he returned to my house and rang my doorbell and knocked repeatedly on the front door frame even though I have two legible signs on my door that say no soliciting.

  

  Business Response

  Date: 03/21/2025

  Hi Liana, 

  
  Thank you for sharing your concerns. Our team is eager to offer pest control because we believe in its effectiveness for maintaining a pest-free home, but we understand that not everyone requires our service. I will reach out to our local office to ensure our team members do not approach your home again. We appreciate your feedback and value your concerns. 

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two clearly visible NO SOLICITING signs posted on the double front doors of my residence because I DO NOT WANT TO BE BOTHERED by door to door sales people! This morning at approximately 930, an Ecoshield door to door salesman knocked on my front to try to sell me Ecoshield service! He awakened me from a much needed sleep and disturbed me for no reason! Ecoshield needs to hire employees with common sense or better train the employees they have to not bother people with NO SOLICITING posted! I am filling this complaint in the hopes that Ecoshield will better train their door to door sales people so this does not happen again!!!

  

  Business Response

  Date: 02/27/2025

  Hi ******,

  Thank you for sharing your concerns. We understand that an unplanned visit can be frustrating, and we appreciate your feedback. Our goal is always to provide a professional and respectful experience in the communities we serve.
  We take customer feedback seriously and would like to look into this further. We appreciate you bringing this to our attention and will ensure your feedback is passed along to the appropriate team.

   

  Customer Answer

  Date: 02/27/2025

  The response was unacceptable!  Perhaps it was sent to me accidentally!  The greeting of the response was, Hi, ******! My name is not ******! 

  The response also makes reference to an "unplanned visit" and the business' goal to provide a "respectful experience." 

  A respectful experience would have been for their door to door salesman NOT TO HAVE knocked on my door to bother me once he saw my clearly visible NO SOLICITING signs on my door! He should have turned around and left my property! 

  A simple response from the business indicating they will train their door to door sales people NOT TO ATTEMPT contact at residences with NO SOLICITING signs posted is what i was asking for!

  Unless it's my family, a friend or a neighbor coming to visit, I don't want to be bothered! 

   

   

  

  Business Response

  Date: 02/28/2025

  Dear *******,

  Thank you for highlighting your concerns. We take your feedback seriously and understand the importance of respecting your property and privacy. Our team is continuously trained to be mindful of "No Soliciting" signs, and your comments will be shared with the relevant team to reinforce this practice. We value your input and will take steps to ensure a more respectful experience in the future.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business lied about services needed. Said I had rodents when I didn't.

  

  Business Response

  Date: 01/07/2025

  Hi there,
  
  Thank you for bringing this to my attention. I want to sincerely apologize about any possible miscommunication. I would love to get this sorted out and take a look into your account but I need your account information such as your address, 7 digit phone number or full name on the account. Please get back to me at your earliest convenience with this information so we can resolve this. 
  
  Best,