Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April I signed up for bi-monthly pest control services, and one of the things I was told was after the first services (back-to-back months instead of bi-monthly), if I was unhappy I could cancel with no issue. The very first visit they did not properly complete the service; which was spray all exterior and remove any cobwebs. They sprayed but didn't do the cobwebs. I called and the guy came back - still weren't done completely so the manager came and did it. Next service was better but not great so I called to cancel and was told I would have to pay back the $200 discount I was given when I signed up. They gave me another discount and changed my payment plan so I stayed. Next service was horrible and when I called I was argued with and told that the tech noted he came and sprayed and nobody answered the door to let him in the back. Nobody came to the door and although he left a door-hanger, the cobwebs were still there and he did not come to the door. I insisted on cancelling and was again told I'd have to return the $200, and also now the $35 discount I was given for the crappy service! Every time I called the number for the local office I was transferred to ***************. I spoke with a supervisor multiple times and have repeatedly asked to speak with my local office, and although I am told someone will call me, I have yet to receive a call. To top it off, they have now charged the $35 to my debit card which I now will be disputing with my bank. They were not authorized to take that money, and they are not authorized to take the $200. They gave terrible service, I was lied to about the cancellation, and I cannot talk to anyone in the local office to get this resolved. I have done Yelp and ****** reviews and someone replied and suggested I email their support team or call the toll free number that goes to ***************. I'd like my $35 returned and the $200 waived.Thank you for your help

  

  Business Response

  Date: 10/06/2023

  Hi *****,

  Thank you for reaching out and providing us with an opportunity to answer you questions and concerns. The $35 charge was part of the $150 service invoice from 7/29/23. You only paid $75 out of the $150 on 7/31/23 and received a coupon of $40 for the remainder. We apologize if this was confusing. As an act of goodwill we have decided to waive the $200 annual commitment discount payback. There are no other charges and the account is closed.

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gentleman came to my door in February offering exterminating services and I decided to sign up for the services. I was told I could cancel the services at any time without a charge, I was told that black widows and scorpions would be covered by the services. Since starting the services, we have had an increase of scorpions of all sizes, earwigs, spiders, and crickets. Last month my husband called and they did a touch-up service for free. Today we found a scorpion that was 1.5 inches in diameter in our pantry, I called Ecoshild and was told that we did not have scorpion coverage and to get this coverage we would need to schedule an inspection and the cost of the inspection was unknown until the inspector came to the house. I declined the inspection and asked to cancel services, I was then transferred to three different people to cancel, each one of them using high-pressure sales tactics to retain me as a customer that included telling me different prices ranging from free to undetermined. I declined each time, and each time became increasingly more agitated to the point that I started to say no over and over again until the man on the phone agreed to cancel my account and told me it would $300 to cancel, but due to the inconvenience, he would decrease the cancelation fee to $200. I understand that I signed a contract, but this is another business that the contract only protects the business and not the consumer. I also understand that I made an error in not reading the contract fully and that a business like this prays upon customers like myself that will sign something and not read it, however, being charged $200 a month for a service that did not end the pest issue and then paying $200 to cancel seems like a poor business practice. I would like a refund for the cancelation fee because I feel that ********* services did not meet the expectations of the contract, we still have scorpions, spiders, earwigs, and crickets.

  

  Business Response

  Date: 08/31/2023

  Hi *****,

  Thank you for reaching out and providing us with your feedback. Unfortunately, as you mentioned, scorpions are not covered in the General pests services. As an act of goodwill to you, w****** ahead and honored your request of waiving the $200 balance for canceling the Service Agreement prematurely. There are no other charges and the account is closed. 

  Customer Answer

  Date: 09/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **********************************
  
   
  

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep from Echoshield Pest Control named *********************** ******* is his first name **** is his middle name last name not known. Came to my door and tried to lie about complaints of rats, ******************* from my neighbors and selling service to the neighbor next door which he did not. After rejecting him I observed him on camera walking around my vehicles so I went out and approached him and told him to leave my property which turned into a huge argument. I went back inside and then he went to the side of my house and threw something on the ground by my hoses so I went out an confronted him again to ask him what he threw on the ground he denied doing it so I showed him the video and said he was trying to get water but the video doesn't show him even try to touch the hoses the it just shows him throw something down and leave. This incident also got very heated but I ended up going home cause he was a waste of my time. I tried to call the company but they didn't offer any help and refused to transfer me to a supervisor. I attached some screen shots from the video which I have saved but there is no way to upload the video

  

  Business Response

  Date: 07/31/2023

  Hi ******,

  Thank you for reaching out and providing us with the details of the incident. I want to sincerely apologize for the unprofessional behavior exhibited by one of our representatives. We take matters like these very seriously, and I assure you that we will address this issue promptly.
  
  To assist us in conducting a thorough investigation and taking appropriate action, could you please send the video directly to me at ************************************************* Rest assured that your feedback is essential to us, and we will ensure it gets escalated to the Sales Manager responsible for this representative's area.

  Customer Answer

  Date: 08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long time client of this company. Despite my repeated explanations that I am only available for home pest control on Fridays, they continued to simply schedule me when they felt like it. Last service was Monday, July 3, and of course I was unavailable. I decided at that point I did not want to do business with them anymore, and called them to cancel my account with them and get a refund for the $99 charge they made on my card on file, which generally serves as payment for 2 monthly visits. They initially said they would not refund me because they serviced the property, which they simply COULD NOT HAVE DONE given I was not home, they did not go into my home, and very unlikely did not go into the back yard even to service there, as my two large dogs were back there, and I generally need to put them away before unknown people are coming into the back yard. Further, when they have come by and sprayed in the back yard when my dogs were locked inside, they leave a door tag explaining what was done, but in this case, no door tags were left either up front or in back. After a couple times calling, they finally agreed to cancel my contract and refund me the money. After waiting several weeks w/o a refund, I called today and again inquired, only for them to tell me that they denied the refund request (it was more of a demand...) because they "had notes from the individual stating he serviced the house", which again, would have been impossible. It is possible he sprayed the front yard, although again, no door tag, and there is no way they went inside or in the back. So it seems they think that was worth the two month charge they wouldn't refund. I cannot deal with them anymore, so I filed a dispute with my credit card company, and told them I would be filing a complaint with the BBB. Thank you.

  

  Business Response

  Date: 08/02/2023

  Hi Avi,

  Thank you for reaching out to us with your concerns. We want to sincerely apologize if the past appointment did not align with your availability. Our goal is to provide convenient and efficient service to all our customers, and it seems we may have missed the **** in this instance. We understand the importance of clear communication and scheduling, and we regret any inconvenience this may have caused you. We do send appointment reminders a week in advance to allow our customers enough time to let us know if the scheduled window works for them or not. Regarding the service visit on 7/3/23, our service notes indicate that we were unable to connect with you during that visit. Nonetheless, ************** performed an ************************ in the front yard to maintain the product barrier for your home. Additionally, a free follow-up service was offered to finish treating the backyard, but it appears this offer was declined. We understand your request for a refund, but unfortunately, we won't be able to provide one as the free follow-up service was part of the resolution we offered to address your concerns.

  Customer Answer

  Date: 08/03/2023

  I received the response from eco-shield, and all it does is further highlight the bad faith this company has towards its former customers.  First, it's important to understand that the $99 charge is every two months, for monthly visits for pest control visits.  This effectively means that each visit costs 49.50. 

  I was only available on Fridays. This has been mentioned MULTIPLE times over the years, with them largely ignoring this scheduling need, and me repeatedly needing to reschedule them when they schedule me other than what I've asked for.  Their time IS NOT more valuable than mine, but this repeated demonstration from them suggests they feel it is. July 3 was it for me.  So when they came, and offered to come back again, I was simply no longer interested in their "offer", as I determined I no longer wanted to do business with them.  Fine, I'll find someone else.

  The issue is with their ongoing insistence that what they did on July 3 warrants them KEEPING TWO MONTHS OF PAYMENT, for what ultimately was them spraying some barrier on the front yard and wiping away some spider webs around the front door.  I find it remarkable that they point to having completed a "barrier" service by not even spraying the full perimeter of the property.  I suppose they feel the front yard represents some kind of barrier, but of course it does not.  But even still, going by their own rationalization of the service they provided and the cost of service, they seem to feel it is reasonable that they would keep 2 months of payment, for AT BEST a 50% service for 1 month.  So them keeping the $99 charge for what they did effectively represents a 400% increase in price, as if they stand by the work that they did costing $99, then it seems my regular service should be $399 every two months.  If this were the case, then I would understand their insistence that what they did at my property on July 3 was worth the $99 that was paid on that day. 

  

  Business Response

  Date: 08/07/2023

  Hi ***,

  We want to apologize for any confusion regarding the pricing of our Bi-monthly subscription plan. The plan is actually priced at $99 per visit, as stated in your Service Agreement. We understand the importance of clear communication, and we apologize for any misunderstanding that *** have occurred.
  
  To clarify, the Bi-monthly subscription plan means that we provide services every other month. The pricing for each visit is $99, and this has been the agreed-upon arrangement since you signed up. We have attached a copy of your Service Agreement for your reference, which outlines the pricing and frequency of each visit under the "Subscription" section.
  
  If you have any other questions or concerns, please do not hesitate to reach out to us. We are committed to providing excellent service to all our customers and ensuring that their expectations are met.

  Customer Answer

  Date: 08/08/2023

  Clearly, BBB doesn't seem to be interested in helping me get even from this company beyond forwarding messages back and forth.  And even more clearly, Ecosheild has no intention of standing by their "commitment to excellent service", or whatever they closed out their last email with, or they'd be offering me at least some money back for only completing a small segment of pest control treatment on my property.  I'll just proceed with making the public aware of this company's business practices, and move on.  Clearly, this company needs the money more than me if they are unwilling to do anything to make this right with a long time, always on time, regular paying customer.  They aren't the first ******** company I've worked with and been screwed by, and they are unlikely to be the last.  I'm done with them and this.  Really pretty disappointed in the support I've gotten after efforts to address this with the BBB, more than Ecosheild.  They had already demonstrated themselves to be run by garbage management, but really expected BBB to be more of an active advocate for customers who get screwed by businesses like this.  A quick look at their other reviews online shows I'm not the only one to be left wanting after doing business with these guys.  Just a shame BBB isn't more engaged in helping with it.  I'm entirely unsatisfied with both Ecosheild and the BBB's help in rectifying it.  Important that that is known.  But this has taken enough of my time.  They are the picture of dishonest business practices in an industry known for this type of behavior.  Have a good day. -AM

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ecoshield providing pest control for over a year. On two occasions we have requested a reservice of a recurring problem per our contract and the service guarantee they have. The first time took 3 weeks to get a technician out due to staffing shortages. This most recent time I called on 7/21/23 letting them know that we had found 12 scorpions the previous night (1 in pool, 11 on patio). They could not get anyone out to our home for 8 days. I called again on 7/24, we have now found a total of 51 scorpions in 5 days. I expressed the urgency of the matter. We have a toddler and dogs, we obviously have a huge problem and its now a safety concern. They can get someone out for an inspection on 7/29 but cant do any treatment until 7/31. Apparently our address is hard to service because of the distance. They came to our door soliciting business so should be able to fulfill that. Expecting a customer to wait 10 days with an urgent issue is not acceptable, nor does it fulfill the contractual obligation they commit to. This is now a safety issue for our home and family and there is not a single person that can treat our home for 10 days? The inspection is scheduled but does provide us any treatment, we already know there is an issue.

  

  Business Response

  Date: 07/27/2023

  Hi ******,

  Thank you for reaching out to us, and we want to extend our sincere apologies for the delay in addressing your pest concerns. We understand the importance of ensuring your family's safety from scorpions and other pests, and we regret any inconvenience this may have caused.
  
  Our technicians' routes have been fully scheduled, which has led to the delay in responding promptly to your request. However, please be assured that we are committed to doing everything in our power to rectify the situation and provide you with a pest-free home environment.
  
  As part of our commitment to your satisfaction, we will promptly conduct a thorough inspection and follow it up with a free follow-up visit. Our goal is to ensure that your home remains pest-free and that you feel safe and comfortable in your living space.
  
  Once again, we apologize for any inconvenience and appreciate your understanding. Please know that we are here to address any further concerns you may have, and we value your trust in our services.

  Customer Answer

  Date: 07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement for service based on the professionalism of one of their representatives (manager) at my front door late 2022. I asked him if I could cancel at any time, and at no charge. He said yes. Now when I need help his cellphone has been disconnected. All contact with this company is done through a call center in ***************, it is very difficult to talk with anyone local representing this company.In May 2023 my home received its monthly treatment plan. My wife said the technician was done in less than ten minutes. I reviewed his work and found his performance to be unacceptable based on the amount this company is charging. None of the outer walls were sprayed, none of the bug traps in the garage were change, and he did not clean off cobwebs anywhere. I called EcoShield the following day and requested that their call center transfer me to a local contact. The local customer service person said that I would get a retreatment at no charge. However, the following week was already booked with appointments. He said he would call me at the end of that week to schedule my retreatment for the following week. He never called. I called (the call center again) was transferred to local customer service and I asked to speak with a manager. I had to leave a message for a manager to call me. Nothing, no person ever called me to this day. I called the call center today (6/21/23) and said I wanted to cancel my account. They said I would have to pay a $200 cancelation fee. I said I was canceling because of Ecos poor performance; we would not be having this conversation if they just called me for a retreatment. I performed based on the our agreement, they did not. I do not think it is fair, and I will not pay $200 based on I was not the problem. Again, he asked if I would pay the $200. I said no, and he said he would be sending my contact information to collections. I just want to cancel, not pay $200, and walk away.

  

  Business Response

  Date: 06/26/2023

  Hi *****,

  We appreciate you taking the time to share your feedback with us. Your satisfaction is important to us, and we apologize for any inconvenience or delay in addressing your concerns.
  
  During our conversation on 5/9/23, when our team offered a free touchup, we understand that you declined the offer. We regret that we were unable to provide a satisfactory resolution to your concern within a reasonable timeframe. This does not align with our commitment to delivering timely and effective solutions to our customers.
  
  To rectify the situation, we will be waiving the balance on your account for canceling prematurely. We want to ensure that you are not burdened with any additional charges, and we apologize for any inconvenience caused by the cancellation process.
  
  Please rest assured that there are no other charges associated with your account, and it has been closed as per your request.
  

  Customer Answer

  Date: 06/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beyond irritated with the lack of professionalism and communication from this company. Terrible service! We originally hired them to assist with scorpions in our home. 3 sprays services later we are still finding scorpions inside! They only sprayed the inside the first service, and all of the following services have only sprayed the outside (which takes them only 5 mins to spray an acre outside?). Poorly done and not fixing our scorpion issue. Whenever we call them, they tell us the local office is closed and not answering so they will follow up and call us back, to which we never get a call. Spray guys randomly show up unannounced and we cant get a straight answer over the phone so we decided to cancel. My husband is the account holder, to which I was added as an authorized party to handle the account on his behalf. Every single time we call they have to re-authorize me, and this last call we were told they could help with a cancellation, would get him in the line to re-authorize me, and then transfer the call to another department. 3 times we did this stating they could cancel it and then we got to the right department and they refused to cancel our membership stating that we signed a 24 month contract (which we did not and could not provide proof), and that they cant cancel it. Then advised it would be a $200 cancellation fee after telling me they couldnt? Completely misleading and extremely irritating to be transferred around and having to be re-authorized each time. All we want is to just cancel this freakin membership and stop being charged for services that arent working and for how horrible our experience has been!!

  

  Business Response

  Date: 06/20/2023

  ***** and *******,

  This is ***** with the complaints team for Ecoshield Pest Solutions. I want to apologize for your experience. I replied directly to your complaint on ******* so I won't repeat myself from what I said there. I just wanted to communicate that I have waived the cancellation fee. As of today, 6/12, your account is closed and there are no fees due. If there is anything else I can help you with, please contact me back here directly.

   

  Thank you,*********************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control service from this company for my mother's house outside of Phoenix. I paid a large up-front cost and then they continually scheduled maintenance visits that they would automatically charge me for. Their services did not work and the pest problem at my mother's house continued to accumulate. We decided to cancel this service and work with another company. When I cancelled, they told me I would have to pay a $200 cancellation penalty. I have refused to pay it because I have already given them several thousand dollars that did nothing to help the problem. They are now badgering me for this payment and I don't feel it is appropriate considering how badly their products failed.

  

  Business Response

  Date: 03/06/2023

  Hi ***,

   

  Thank you for your feedback. When we spoke on the phone on 1/3/23 your concern was the price of the services and not that you were still having pest activity. We wanted to get clarification on what concern you are having, as we want to make sure you are getting taken care of. Please let us know what pest you are still having problems with. As for the amount of money you have paid, $1128 was for a separate additional termite service. Your General pest bi-monthly visits cost $179 per visit.

  Customer Answer

  Date: 03/13/2023

  When I spoke with them I indicated that the cost was expensive AND the service was not working, as the termites were continuing to eat my Mom's house with no evidence that any of the treatments were working. Therefore, I indicated that I would like to cancel and try another approach or another company. Since then I have been getting harassing calls, emails and texts about paying a $200 cancellation fee after I have already paid hundreds of dollars for a service that did not work. They have gotten plenty of money from me, I would like them to consider the matter closed and stop harassing me about paying a $200 fee that I did not know would apply. 

  

  Business Response

  Date: 03/16/2023

  Hi ***,

   

  While we would have been happy to resolve pest issues you were still having, we will honor your request of canceling the agreement prematurely. We do not want any further frustration to you. The $200 initial discount chargeback has been waived, there are no other charges and the account is closed. 

  Customer Answer

  Date: 03/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main issue is they will charge for services I did not agree to or okay before completed because they have you sign a contact up front promising you that you are required to give them a checking account or debit account to automatically debit funds. I tried to cancel and they have people calling from other countries bullying you over the phone. When I told them I could not pay and did not want services any longer I was told that I had to pay 200$ to end my contract or pay $160 3 more times for services. They sent me emails stating that they tried contacting me but havent gotten ahold of me which is untrue. Im sorry I do t remember the exact date, but I spoke to someone on the phone who did say my conversation was being recorded. That phone call had me in tears and it should reflect their unethical tactics. They have you sign their cell phone to start services. They would show up when they wanted to without my confirmation and then charge me for that service. There has never been any way to confirm they actually came and because I wasnt home they still sprayed the outside and debited my account. I feel helpless and just want them to stop harassing me to pay them $200 to stop services.

  

  Business Response

  Date: 01/12/2023

  Hi ****,

   

  Thank you for providing us with your feedback, we apologize for any frustration this may have caused. Due to your experience, we went ahead and waived the $200 balance on the account. There are no other charges and the account is closed. Please let us know if there is anything else we can do to assist you.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per the door knocker selling their product and conversation about our pets (dogs and lizards) we were adamant about the treatment needed. This was apparently not added to our contract. On the last visit from their tech, granules were put down in our backyard. We have rock landscaping and have not had this treatment from their first visit. Also the tech left the gate open letting our dogs free into the neighborhood. Our ******* was sick for a week. I had immediately emailed them and continued to do so for a month. Now they want me to pay $150 (my monthly service fee) as an early cancellation fee. They are in breach of the oral contract from their door to door sales(kid). Their lack of knowledge and communication while making a contract contradicting what my wife and I expressly said were our concerns were ignored. I also inquired about the indoor treatment and was told by the service manager ****** that was by request *** to covid yet the first two visits they entered our home without issue or concern. I feel manipulated and also feeling taken advantage of for them wanting me to pay money for their breach of contract while they refuse to admit any wrong doing. They made it ******* it is my fault for what they have done.

  

  Business Response

  Date: 12/07/2022

  Hello, 
  
  Thank you for reaching out to us with your feedback. We want to sincerely apologize about your dog getting sick and the service not being 5-star worthy. After reviewing your account notes, we noticed you had fees offered to be deducted and touch up's were offered. All of which were declined. Due to your pet getting sick, we have gone ahead and waived the fee on the account. As of now, your account is completely shut down and the balance on the account is $0.00. If there is anything else we can do, please reach out. Thank you.