Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield came to our home telling us about there pest control services asked if we curently had pest control provider? We told them we did they went on describing what there service intitled and how much they provide like brushing all conwebs from the eves of home patios corners of home and how well they stay inside and outside entire property and if we would give them a chance to do our pest control and went on to say that if we were not happy with there service could stop at any time and there is no signing any contract agreements my fience was present during this conversation with there rep and my fience expressed how we will not want any contract agreements with pest control and will not sign any agreement for service and will give them a try and if not happy we will cancel any service with them . So they asked us to sign his tablet just giving them authorization to spray our home and that is what it said on tablet just giving then permission to spray they spryed the first time seen him brush cobwebs there was two techs the other had a backpack sprayer that he used to sray around my home and they wete paid for ***** service the next time one tech showed up sprayed the outside so fast never brushed any conwebs as agreed upon and was in and out so fast and we complained about this service and got a run around about rescheduling we decided to cancel the pest spraying with them . They have been trying to say we owe them 150 to cancel our 24 month contract we have with them we never signed no contract and i looked at our security system survailence cameras that happen to record there reps entire meeting with us so if they keep harasing us with this bogus contract they say we signed never did never seen we will seek other avenues with them not recomended!

  

  Business Response

  Date: 12/20/2022

  Copy of email sent on 12/12/22 

   

  Hello *****! This is ****, ************* Supervisor.
  This is the written confirmation for the adjustments on your account:
  1. Your service agreement has been change to 12 months 
  2. You will receive 5 more appointments for $90 each, if you need additional coupons you may call
  3. $15 additional coupon has been applied for the next appointment, so that one will be $75 only
  4. Your next appointment will be schedule soon but we are still looking for availability, please wait for the reminders.
  If you have any other question, let me know!
  ************ opt 5
  ************
  ************* Supervisor 
  Thank you!
  Status: delivered, Opens: 2, Clicks: 0
  Sent to: *******************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Technician arrived, unannounced and unscheduled, at our business property for ******* Services but demanded payment upfront. The Technician was not sure what the pricing was for these services and the dollar amount kept on rising. The Technician was rejected due to lack of information and inconsistencies. Upon multiple calls to the **************** at Eco ********************** they did confirm a ******* Technician was scheduled that day, but no pricing could be provided by any team member. The **************** Team were very unprofessional, gave me the run around and they could not answer any of my questions or concerns. I requested a Manager at EcoShield to give me a call back but that never occurred. Upon the request of the owners at my company all services were to be canceled with EcoShield. Apparently EcoShield somehow has a name on the file that was never an employee, staff member or Manager at my company so therefore EcoShield refuses to close the account unless this unknown individual calls them to verbally cancel the contract.

  

  Business Response

  Date: 01/03/2023

  Hi *******, the account associated with this address has been closed as of 11/28/22. If you have any other questions, feel free to reach out to us at ************.
  

  
  

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield came to our door and offered us a service. We verified with the gentleman that they did SATURDAY service as we work during the week and cannot be home during the week for them to spray. We were again assured that **************** was available. The first application we noticed they did not cover the whole perimeter of our backyard and were in and out pretty quick. The second service we had to point out to them to cover the whole perimeter. They didn't want to spray around the pool but that is where a lot of bugs are. They came during the week for the third service of which we had called and told them we needed ****************. We were informed at that time that they no longer offered ****************. No one bothered telling us this in advance. Now we are getting calls and emails constantly demanding their cancellation fee. I didn't cancel or breach the contract but they did by not offering Saturday and not notifying clients of business operation hours changes. We are really tired of being harassed as we were not the ones to breach contract.

  

  Business Response

  Date: 12/16/2022

  Thank you for bringing this issue to our attention. We apologize for any inconvenience or frustration you have experienced with our services. We take customer feedback seriously and are committed to providing high-quality service. We will review our policies and procedures to ensure that our customers are adequately informed of any changes to our business hours or services. We apologize for any calls or emails you have received regarding the cancellation fee, due to your experience, we went ahead and waived the $200 balance from your account. There are no other charges and the account is closed.  Please don't hesitate to reach out to us if you have any more questions or concerns.

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number ******* Date of service - 5/25/22 and 6/27/22 ************ was $149 and paid A salesman came to my home soliciting his services. My boyfriend and I spoke with him for a few minutes asking several questions. I agreed to try the services on the condition that I could cancel at anytime without a penalty. He reassured me that this was the case so I paid and agreed to the service. I paid the agreed amount for the services which was $149 for each visit. When it came time for my third visit I decided to cancel. On 9/20/22 I decided to cancel the service. On 9/23/22 I was sent a $200 bill. And since this date I have received harassing emails, text and calls about the $200 bill claiming I need to pay for a cancelation fee. The cancelation fee was never part of the salesman pitch to me and the salesman reassured me that there was no cancelation fee. My boyfriend and I made it very clear we did not want to agree to a service that we would have to pay to cancel. There was never a contract presented to me. The salesman had me pay and sign on a cell phone, I was under the impression I was signing for the credit card authorization. Please investigating the procedures of your salesman and drop this charge. I did not receive $200 worth of service. I would like the company to

  

  Business Response

  Date: 12/21/2022

  Hi *******, It looks like you spoke with one of our managers on Friday about the contracts. I forwarded you the contracts that you signed with the sales rep that goes over the breakdown of services and the billing cycle. At the bottom of the contract on both forms, it does state if you cancel prematurely, you are responsible for the annual commitment discount payback, which for your account is $200. I want to educate the guidelines quickly because unfortunately, the sales rep telling you there was no fee is not true. You have 3 days after your initial appointment to cancel with no fees. After those three days, you will be responsible for the annual commitment discount payback fee. Due to you being misled and being told you wouldn't have to pay, I will honor the word of your rep and waive the fee on your account. As of now, your account is closed and there are no fees due. Please contact us directly if there is anything else I can do for you. Thank you!

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with an Ecoshield Representative (*****************) , walked the perimeter and interior of my home, where he pointed out areas that pest could enter my home, He provided a quote of $2,100.00 for a complete exclusion service - which 100% seals all access to pest from my home. The service was partially completed (40% complete) in late July and a $2100 fee was paid on July 27th.Ecoshield has not completed the service which has been paid in full since 7/27 (now mid October) and removed a piece of rubber from my garage door which hasnt been replaced and now I my home is more accesible to pests/snakes than it was prior to the incomplete service. On top of that 40-50% of the areas they were supposed to seal still have not been touched.At this time I want a refund or the agreed upon scope of work completed ASAP.I look forward to hearing back from you regarding this matter.Thank You,************************* ************** ************************

  

  Business Response

  Date: 10/20/2022

  Hi ****,

   

  We want to sincerely apologize for the time it has taken to get this resolved. We currently have an appointment for the exclusion follow up on 10/28/22. It looks like we spoke to you on 10/14/22 to get this resolved.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield Pest Solutions is charging me for services not rendered. On July 18th, 2022, they did not show up for a scheduled service. The technician emailed me stating service was complete. The email stated he did not have access to the entire perimeter and no one answered when he knocked or rang the doorbell. He also mentioned he did spray the outside front yard, lamps, and steps. I do not have steps. This is a lie and I guarantee he did not show up. I even had a friend at home waiting with me. I called several times, responded to all of their emails and text messages, and finally got my account closed. They continue to send me an invoice for that day. Again, I have responded to their emails and text messages in addition to calling them. Now, it's gotten to the point they are threatening to send that unpaid invoice to collections. I have been told twice that a manager would call me to resolve this issue. Nobody has called me. Bottom line, they are harassing me and I have had mental turmoil trying to get this issue taken care of.

  

  Business Response

  Date: 10/03/2022

  Hi ******,

   

  Thank you for bringing this to our attention. We want to sincerely apologize for the lack of communication and follow up you've experienced. We reviewed the notes from the call on 9/29/22 and can confirm that the balance was waived and your account is closed. 

  Customer Answer

  Date: 10/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************