Reviews

Review Details

• Review fromYijeng L

  Date: 01/10/2023

  1 star
  I specifically asked the salesperson: will I get any penalty on cancelation? The answer was no penalty after 3 month trial.Well, I called this week, after 6 month trial, I was told that they will charge me $200 penalty.I was offered an alternative to change the contract from 24 months to 12 months. Basically, with 3 remaining services to go. I requested to receive that new contract; let's see whether I will get it.Apart from that, I am curious what exactly they do because their service people leave my property very fast, while I do have a big yard. I never saw them doing anything.I also cannot tell whether there's any difference to any bugs in my yard. The customer service kept talking bugs inside the house and that was never a problem for me!Total waste of my money.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Vivian,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the discrepancies in the information provided about cancellation and the service you received.
  
  To address your concerns about the cancellation fee, the terms of your contract, and the effectiveness of our services, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErin E

  Date: 01/09/2023

  1 star
  Terrible company! They will scam you out of money, the product doesn't work, and they will harass you to no end. They should be shut down!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Erin,

  Thank you for sharing your feedback. We take your concerns seriously and understand your frustration regarding your experience with our services and communication.
  
  To address the issues you've encountered, including the effectiveness of our product and the communication from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTherese A

  Date: 01/05/2023

  1 star
  Stay far away. Awful customer service. We tried to cancel our services and because it wasn't cancelled soon enough or wasn't cancelled on time, a service was rendered that we knew nothing about. No text. No email. But that's all they see on their end so it's our fault. So now they are footing us with the bill for services we did not even want to happen. Tech showed up unannounced, didn't ring the doorbell, just was in our backyard all the sudden. They won't even waive this bill because they already used product before we realized they were even there. The technician should have rang the doorbell to let us know (we have dogs for crying out loud they could have been outside!) and we could have made sure this never happened. But instead they wanted to knock down $20 off the bill....complete bull. I got half taken off and honestly that still isn't enough, it should be completely waived.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Therese,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the cancellation process and the unexpected service.
  
  To address your concerns about the billing for the unrequested service and the lack of communication from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromZachary S

  Date: 12/30/2022

  1 star
  They run a scam, no Response when you call the local office. When they came they spend less than 15 minutes sprayed a little bit that did nothing, changed approx $150 for this service. When unsatisfied they asked for another $150 in cancelation fees. Worst experience I've ever had with a company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Zachary,

  Thank you for sharing your experience. We take your concerns very seriously and understand your frustration regarding the service you received and the challenges with communication.
  
  To address the issues related to the service duration, billing, and cancellation fees, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRobin W

  Date: 12/21/2022

  5 stars
  ***** came to complete my service today and she was AMAZING. Very thorough and detailed. I was grateful for her expertise.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Robin,

  Thank you for your wonderful feedback! We're thrilled to hear that Bobbi provided you with exceptional service and that you appreciated her thoroughness and expertise.
  
  At Ecoshield, we are dedicated to delivering high-quality service, and it’s great to know that your experience met your expectations. Your kind words will be shared with Bobbi and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team