Reviews

Review Details

• Review fromShannon P

  Date: 07/13/2023

  1 star
  Said they came and sprayed inside and outside. I was home at the time. Subsequently I asked to terminate my contract because they lied about being in my home and performing the service. Not only would they not cancel my contract, they said I was the liar. They sent me to collections. Worst company EVER!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Shannon,

  Thank you for bringing this to our attention, and we truly regret the experience you’ve had. It's unacceptable that there were discrepancies about the service, and being unable to cancel a contract under such circumstances is incredibly frustrating. We take these concerns seriously and want to investigate what happened with your account and service.
  
  Please contact us directly at [email protected] with your details so we can look into the situation, address any billing issues, and work toward a resolution. We value your feedback and appreciate the opportunity to resolve this matter fairly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAaron S

  Date: 07/13/2023

  1 star
  COMPLETE SCAM, STAY AWAY!!!! They got me for $190.00 and tried to get me for another $190.00
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Aaron,

  Thank you for sharing your experience, and we’re sorry to hear about the frustration you’ve had with our service. We take claims like this very seriously and would like the opportunity to look into your account to resolve the situation. 
  
  Please contact us at [email protected] with your details, and we will investigate the charges to ensure a fair and swift resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromErica M

  Date: 07/13/2023

  1 star
  Overpriced, contract forces you to pay for repetitive services at full price and force you to pay 200 dollars to get out of the contract. This company is absolutely terrible, stay away from them.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Erica,

  Thank you for sharing your experience, and we’re sorry to hear about the frustration you’ve had with pricing and the contract terms. We understand how upsetting it can be to feel locked into a contract with unexpected fees. Your feedback is valuable, and we take these concerns seriously.
  
  We would like the opportunity to review your account and see if there is any way to resolve this matter fairly. Please reach out to us at [email protected] so we can work toward a resolution. We appreciate your patience and the chance to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKristen H

  Date: 07/12/2023

  1 star
  Beware, they are just out to get your money. High pressure (an understatement) sales rep comes to my door and hustles me into signing up for their spider service on-site, doesn't give me time to think it over, pressures me to sign then.They come out 3 different times and I swear we had more spiders. Call to tell them the service doesn't work at all, and am told no one has the authority to cancel my contract, out on hold for hours. Their tactics are straight up timeshare, maybe worse. their service did not work and it ya dishonest to refuse to cancel a contract for a service that DOES NOT WORK, at all, and they still expected me to pay for it. Their customer service people were awful. BEWARE. These folks are the worst. Dont walk, run.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kristen,

  Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered. It's concerning to hear that the sales tactics felt high-pressure, and that despite multiple visits, the service did not resolve your spider problem. Furthermore, the difficulty you experienced trying to cancel your contract is unacceptable, and we understand your frustration.
  
  We take these concerns seriously and want to ensure this matter is addressed promptly. Please contact us at [email protected] so we can investigate your account and work toward a fair resolution, including reviewing the service performance and your cancellation request. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJames L

  Date: 07/12/2023

  1 star
  Stay away!!! Pushy sales, expensive, overseas ***** **** and constant harassment. If you enjoy all of this feel free to sign up. Otherwise stick with someone local and help an honest hardworking business.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi James,

  Thank you for sharing your experience, and we regret that you've encountered pushy sales tactics, high costs, and ongoing communication issues. We understand your frustration, and it’s disappointing to hear that our service has not met your expectations. Supporting local businesses is a valid preference, and we regret that we weren't able to deliver the honest, straightforward service you expected.
  
  If there's anything we can do to address your concerns or resolve any outstanding issues, please feel free to contact us at [email protected]. Your feedback is valuable, and we’re committed to improving where we’ve fallen short.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGary P

  Date: 07/11/2023

  1 star
  Terrible company, horrible customer service. Sales person told so many lies I can't list them all. Charged me for a service that wasn't performed and would not refund my money. Had to stop any future payments with my bank. DO NOT DO BUSINESS WITH THIS COMPANY
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gary,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and dishonesty you’ve encountered. It’s unacceptable that the salesperson misled you, and that you were charged for a service that wasn’t performed. We understand your frustration, especially when you’ve had to go as far as involving your bank to stop future payments.
  
  We want to address this issue immediately and work towards a resolution, including investigating the charges and ensuring no further issues occur. Please reach out to us at [email protected] with your details, and we will work to resolve this situation promptly. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromAlan H

  Date: 07/10/2023

  1 star
  Ecoshield pest promised great service but was the worst. Door to door salesman pointed out some spider webs on a couple windows above my front door and said he would have serviceman clean off and put some pest crystals on ledge so spiders would not come back. That still has not been done after several visits. One of the servicemen insulted my wife when I was not there. I would have thrown him out if I was home. ******** also told me I could move the service anytime, but when I tried to do that the customer service told me I could not? and now they sent me a bill for $200 after I wanted to end service! Stay away from this company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Alan,

  Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered. It’s extremely concerning that the promised services, such as removing spider webs and applying pest control measures, were never completed despite several visits. Furthermore, the unprofessional behavior of one of the service members towards your wife is absolutely unacceptable. We also understand the frustration with being misinformed by the salesperson about the flexibility of scheduling and the unexpected $200 bill after attempting to end the service.
  
  We would like the opportunity to address this situation immediately, review your account, and ensure the matter is resolved fairly. Please contact us at [email protected] with your details so we can investigate these concerns and work on a solution that reflects our commitment to customer satisfaction.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer J

  Date: 07/10/2023

  1 star
  This company is the worst company I have used for pest control. They cancel appointments, not sure they are really spraying much because, I have so many bugs in and outside of my house. I cannot reach a supervisor or manager to cancel my plan due to they are not holding up to their end of the contract, but don't want to be charged for not holding up to mine. I feel like every time I call I just get the run around, I was told at 8:30 in the morning it's to early to have a supervisor, I requested a call back 7 days later no call. I call back and a supervisor isn't available but they will flag my account to get a call back since I requested a call back. I asked why wasn't I flagged a week ago, and she said the customer service person wasn't able to flag my account. No consistency at all with this company other than it is a sinking ship.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jennifer,

  Thank you for sharing your experience, and we sincerely apologize for the ongoing frustration you've encountered. It's very concerning to hear that appointments have been canceled, that the service hasn’t been effective, and that you've had such difficulty reaching a supervisor to cancel your plan. We understand how upsetting it is to feel like you’re not being heard or receiving the service you expected.
  
  We would like to investigate your account immediately, resolve any outstanding issues, and ensure your cancellation request is properly handled without any unnecessary charges. Please reach out to us at [email protected] with your details so we can address this situation promptly. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTAMARA T

  Date: 07/06/2023

  1 star
  This is by far the worst company ever. I ordered a service to have the flies removed from my backyard. I was told by ********* that if I ordered the service I would have the wasp nest on my front porch removed. Unfortunately, ********* did not come out and remove the wasp's nest. I called the office requesting a refund and a manager and was told a manager would get back to me within 24 hours and never did. After about a week I called the office back and the issue still hasn't been resolved. Fyi, please stay away from this company as they do not fulfill their obligations. please watch out for *********- ************* He is a total scammer and does not do what he says he will do. 125 dollars wasted. smh!!!! this rating is 0 stars, but unfortunately, I have to give them 1 star
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tamara,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you’ve faced. It’s unacceptable that the service promised by Christian, including the removal of the wasp nest, was not completed, and that your attempts to speak with management have gone unanswered. We understand how upsetting this situation is, especially when you’ve paid for a service that was not delivered.
  
  We would like to address this issue immediately and work toward a resolution, including reviewing the service and refund request. Please reach out to us at [email protected] with your details so we can investigate and ensure your concerns are properly handled. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRA C

  Date: 07/03/2023

  1 star
  Do not walk, RUN away from this service as fast as you can. Their door to door salesman was misleading and promised services they cannot provide, specifically the treatment of ******** Beetles, which I later learned they DO NOT treat for. When I tried to get out of the contract due to being lied to, it was the WORST customer service experience Ive ever had. I could not contact the local office and was always routed to a customer care and support center that neither cared for nor supported their customers. I tried calling DAILY, and was given the run around every single time. The local office does not communicate with their care center, and I was told multiple times that management was unavailable. I have formally requested to cancel my contract and Im still awaiting a response from management. If I could give this company zero stars I would. They are awful!! Do not use the them. If one of their people comes to your door run the other direction.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi RA,

  Thank you for sharing your experience, and we sincerely apologize for the misleading information and the poor customer service you’ve encountered. It’s extremely concerning that the services promised—specifically for Japanese Beetles—could not be provided, and that you’ve had such difficulty reaching local management or getting any support from the customer service center. This kind of experience is far from what we aim to deliver, and we understand your frustration, especially with the lack of communication and ongoing attempts to cancel.
  
  We want to make this right by ensuring that your cancellation request is addressed immediately and that all further issues are resolved. Please reach out to us at [email protected] with your details, and we will escalate this matter to ensure you get the resolution you deserve. Your feedback is important, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team