Reviews

Review Details

• Review fromJonathan B

  Date: 08/03/2023

  1 star
  This company no showed an appointment at my house on 12/9, but still charged my credit card and fought my dispute. They then did not show up for consecutive appointments on 4/14 and 5/19 causing me to incur personal expenses for the services never provided so I informed them that our contract is null given their inability to provide the services promised . They then tried to bully me with texts, emails, letters, and calls about sending my account to collections. Awful, unethical company, which attacks with you billing and offers little to no value.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jonathan,

  Thank you for sharing your experience. We take matters like this very seriously and appreciate you bringing this to our attention. It’s concerning to hear about the missed appointments and the frustration you've experienced. We strive to provide consistent and valuable service to all of our customers, and we understand how important reliability is.
  
  Please reach out to our customer feedback team at [email protected] so we can look into your account details and work toward a resolution. We are committed to addressing your concerns and resolving this issue.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRichie R

  Date: 07/29/2023

  1 star
  Soliciting in *********** *******. Unprofessional youngster on a scooter.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Richie,
  

  Thank you for bringing this to our attention. We expect all of our representatives to conduct themselves professionally, and we take feedback like yours seriously. We will look into this matter to ensure our standards are being upheld.
  
  If you’d like to provide more details or discuss this further, please feel free to reach out to us at [email protected].
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoe G

  Date: 07/28/2023

  1 star
  Stay the h*** away! Terrible business model, more like a scam syndicate, I said I wanted only two treatments, sales person ropes you in tells you you can cancel at any time, over priced, when you try to cancel customer service trys to sell you more treatments at $30 off, then they let you know your contract says theres a cancellation fee. Theyre scamming people for hundreds of dollars at a time. Should be put out of business. Need a class action lawsuit
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joe,

  We understand your frustration and appreciate you taking the time to share your feedback. It’s important to us that every customer fully understands the terms of their service agreement, and we are sorry to hear that this was not your experience. While we can't discuss specific contractual details here, we'd like to review your situation further and explore how we can resolve this issue.
  
  Please reach out to our team at [email protected], and we will be happy to assist you in addressing your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKelley P

  Date: 07/26/2023

  1 star
  As others have said, I have several wishes: I wish I had read the reviews, i wish I could leave zero stars, I wish the salesman wasnt so aggressive and dishonest, I wish their product worked and I wish I hadnt wasted so much money. Got the same We do work for your neighbor pitch. The $150 cancellation fee was glossed over and presented as a discount. When I tried to cancel and objected to the fee I was told that if I didnt pay it, they would send it to collections. The person I talked to stayed on a script and it was like she wasnt listening at all. The first visit, I watched as tech removed a wasps nest and treated the front and back of my (interior unit) townhome. Second visit, tech only treated the front. Called the company and was told they would be happy to come and RE-treat. Problem was, they never treated the back! Wasps came back. I took care of it. Had a problem with ants. I took care of it in an ecologically sound way for less than $10. So Im out $450 for the removal of one small wasps nest. I am sharing my experience on every platform I can in the hopes that it can save someone else from this horrible fate.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kelley,

  Thank you for taking the time to share your experience. We understand your concerns and regret that the service did not meet your expectations. While we strive to provide clarity during the sign-up process, it’s clear that there was a miscommunication regarding the cancellation fee. We take such feedback seriously and would like to work with you to address these concerns. 
  
  Please reach out to us at [email protected] so we can look into this further and explore a resolution. Your satisfaction is important to us, and we hope to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromStephanie B

  Date: 07/25/2023

  5 stars
  Thanks to ******* coming and doing an amazing job we are very happy and impressed.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Stephanie,

  Thank you for sharing your experience! We're thrilled to hear that Charles did an amazing job and that you're happy with the service. We’ll be sure to pass along your kind words to him!
  
  If you ever need anything else, feel free to reach out. We're here to help!
  
  Sincerely,  
  Customer Feedback Team

• Review fromJohn F

  Date: 07/24/2023

  5 stars
  Great service! The team is a group of young guys that are extremely hard working! I recommend this service to anyone that has kids and pets since theyre eco friendly !
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi John,

  Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with our team and appreciate your recommendation. It’s wonderful to know that our eco-friendly services worked well for your home, especially with kids and pets in mind.
  
  If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!
  
  Sincerely,  
  Customer Feedback Team

• Review fromJorge F

  Date: 07/24/2023

  1 star
  Avoid this company at all cost. Had a pest control company for over two years and no issue. Sales guy came to my house and did an amazing door pitch but sadly there actual pest control services is bad. 45 days later I had all sort of bugs inside the house and my newborn baby had all this bugs in her face one morning. Never had an issue with the previous company and once Ecoshield took over everything was a mess. Shame on me for not reading this awful reviews before switching over. Now they dare to call me to charge me for cancelling the contract? Are you kidding me? I already paid the 1 and only service you gave me. I need a refund and you believe you could charge me for early cancellation?
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jorge,

  Thank you for sharing your experience, and we sincerely regret the issues you’ve encountered. It’s incredibly frustrating to deal with pest problems, especially with a newborn in the house, and we understand your concerns regarding the service provided. It’s also concerning to hear that you were unaware of the cancellation terms and are now facing charges.
  
  We want to look into this immediately and work toward a fair resolution, including reviewing the cancellation fee and your refund request. Please reach out to us at [email protected] with your account details so we can investigate further. Your satisfaction is important to us, and we appreciate the chance to resolve this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRichard E

  Date: 07/21/2023

  1 star
  Terrible customer service. They wont abide by their contractual commitments and their customer service is non-responsive.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Richard,

  We apologize for the frustration you've experienced with our customer service and for not meeting your expectations regarding the contract. This is not the experience we want for our customers, and we would like to resolve this matter as quickly as possible.
  
  Please reach out to us directly at [email protected] with your account details so we can investigate the situation and ensure that any outstanding issues are addressed. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromNisha N

  Date: 07/20/2023

  1 star
  This entire operation is a scam. The salesperson/technician who came by never discussed signing a contract nor did he have any materials I could review. All he told me was that he needed my signature for a credit card authorization for the initial trial service for the property. I was NOT told I was signing a two year contract. Then the staff who provided the service that day barely sprayed the place either due to laziness or incompetence. When I tried to cancel, the account manager kept dropping the price and contract tenure via emails (that I kept) to try to make me stay as a customer which indicates that the actual cost of service is not accurate. They are completely unethical and have no problem abiding by fraudulent practices in getting you to sign a contract without actually telling you that you are signing a contract. No legit business conducts themselves in this manner, so avoid them at all costs. I plan on providing this review across all platforms and will inform our HOA.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Nisha,

  Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve had with the contract process and the service quality. It’s concerning that the contract terms were not made clear upfront and that you felt misled by the information provided during the sign-up process. We take these issues seriously, as transparency and customer trust are priorities for us.
  
  We want to review your account and address the concerns you've raised regarding the contract and service. Please contact us at [email protected] so we can investigate the situation and work towards a fair resolution.
  
  We value your feedback and would appreciate the opportunity to make this right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarian S

  Date: 07/18/2023

  1 star
  They did not complete all the work they agreed to and charged me a cancelation fee even though I was told I could cancel any time.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marian,

  Thank you for bringing this to our attention, and we apologize for the frustration you've experienced. It’s concerning to hear that the agreed-upon work wasn’t completed and that you were misinformed about the cancellation terms. We want to address this issue and work towards a fair resolution for you.
  
  Please reach out to us at [email protected] with your details so we can investigate what happened and review the charges. Your satisfaction is important to us, and we appreciate the chance to resolve this.
  
  Sincerely,  
  Customer Feedback Team