Reviews

Review Details

• Review fromJennifer L

  Date: 06/01/2023

  1 star
  ***************** Send these people away! Don't even talk to them! This company destroyed my herbal business. This show up whenever they feel like it and Bill you $200. It doesn't matter if you have canceled the service or not. It doesn't matter if it's time for your service or not, they just show up, do God knows what, and leave. I had someone show up to do a service that I had not agreed to, he ran a broom around my door frame and they charged me $200!They showed up and performed a service that I had canceled, charged me for it, rescinded the charge because I had canceled the appointment, and now I got a letter from a bill collector. They put me in collections for the service that was canceled! They also want $318 as a cancellation fee because I didn't keep the service. They were the ones violating the contract constantly. I had, yes HAD an herbal business. I don't know what they sprayed where, because they showed up when they weren't supposed to, and it put me out of business. I don't know what they sprayed, so now I can no longer offer herbal medicines to my community. I told the collections agency to have them take me to court because I would be thrilled to go to court.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jennifer,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the negative impact our service has had on your business and your overall experience with us.
  
  To address your concerns regarding unauthorized services, billing issues, and the challenges with cancellation, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJustin L

  Date: 05/31/2023

  1 star
  Signed up with a guy who came to my door. He seemed legit as did the product he was selling. First service came, everything went fine. 2nd service came, and my wife had lost her job and money had been tight so I said I needed to reschedule. They told me don't worry, we can service your property and you can pay when convenient. 3rd service, wife's still out of work, bills are even tighter at the moment so I told them we can't do it right now and I'll have to get to them when I'm ready. Get an email today that the service technician had come by and serviced my property while I was at work and charged me $150. This is not how you do business. And when you call, no one speaks a lick of English....... Do not trust these guys
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Justin,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the challenges you faced regarding your service and communication with our team.
  
  To address your concerns about the unauthorized service, billing issues, and difficulties in reaching someone who can assist you, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLori W

  Date: 05/12/2023

  5 stars
  *************************** was best!! Great customer skills and communication in asking the right questions and addressing any concerns and needs. Thank you!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lori,

  Thank you for your wonderful feedback! We're thrilled to hear that Mathias provided you with exceptional service and demonstrated great customer skills and communication. 
  
  At Ecoshield, we strive to ensure our team is attentive to our customers' needs, and it’s fantastic to know that your experience reflected that. Your kind words will be shared with Mathias and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromDenise W

  Date: 05/09/2023

  1 star
  Paid $120 for them to come out and spray around my house. Les than a week later I found ants swarming all over my window ***** inside and out. Finally got them under control, but bothered my asthma and made one of the dogs sick I'll not let them back
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Denise,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the issues you've faced with our service and the impact it had on your home and pets.
  
  To address your concerns regarding the effectiveness of the treatment and the health issues it caused, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to learn from your insights to improve our services.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDavid M

  Date: 05/06/2023

  1 star
  I had very bad experience with Ecoshield Pest Solutions. I had 4 services and there are still lots of ants in my house. It is very hard to cancel your account too.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi David,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the ongoing issues with ants and the challenges you've faced while trying to cancel your account.
  
  To address your concerns regarding the effectiveness of our services and the difficulties in cancellation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJulie W

  Date: 05/05/2023

  5 stars
  We had *********************** as ************** today and he another great employee of EcoShield. We have never had less than 5 star technicians but this guy went above and beyond to make sure all of our ********* Bee nests were taken care of. This guy even chased after a few Queen **** to make sure they died instantly. If anyone is in need of. ************* services this is the place to call.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ceil,

  Thank you for your fantastic feedback! We’re thrilled to hear that Nolan provided you with exceptional service and went above and beyond to take care of your Carpenter Bee issue. 
  
  At Ecoshield, we pride ourselves on having a dedicated team of technicians, and it’s wonderful to know that your experience reflected that. Your kind words will be shared with Nolan and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromKenneth S

  Date: 04/19/2023

  3 stars
  EcoShields service is pretty standard, though the price seems very high to me, especially for a townhome with minimal outer wall length. I appreciate being able to call for free in between service extermination when having issues. However, I saw no benefit over their service than when I treated my house myself with Home Defense twice per year. Plus, when I tried cancelling my service after my one-year contract lapsed, they called and harassed me to try and get me to stay as a customer. Very unprofessional! Recommend you stay away and spend $40/year to treat your house yourself.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ken,

  Thank you for sharing your experience. We take your feedback seriously and appreciate your insights regarding our service and pricing.
  
  To address your concerns about the perceived value of our service, as well as the challenges you faced when attempting to cancel, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your feedback.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromFrederic T

  Date: 04/06/2023

  1 star
  Be very cautious. I was told that you could stop service at anytime by the young man who signed me up. This was a lie. It is a one year contract. Scheduling an inside treatment was very inconvenient (4 hour slot and they came right at the end of that period after I waited all day). Also, when my year was up and I terminated services, it took 15 minutes with a sales person who was refusing to allow me to discontinue. I finally asked to talk with a manager and had to get a bit ugly, but was able to terminate. I do not recommend this company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Frederic,

  Thank you for sharing your experience. We take your feedback seriously and are sorry to hear about the challenges you faced with the contract, scheduling, and cancellation process.
  
  To address your concerns regarding the miscommunication about the contract terms and the difficulties with terminating your service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromVee V

  Date: 04/03/2023

  1 star
  These people come to my house and i have a do not solicit on my front door. I ignored the knock and they came back 3 times. Its sort of ridiculous how aggressive they are and the fact that i dont want their services. I am i covered in the aspect of what they are trying to sell. please dont do door to door sales and come by four times to a home. thanks ** i am not interested.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Violeta,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "do not solicit" signs and the preferences of homeowners.
  
  To address your concerns about our door-to-door sales practices and the repeated visits despite your request, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to ensuring that proper protocols are followed and that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLuke P

  Date: 03/14/2023

  1 star
  DO NOT use this company, contract is BS, once you sign up you are locked in, and canceling is almost impossible. The service they provide is basically sweeping some spider webs and sprinkle some dust around the outside of your house. I saw really no improvement in pests. I was told each time I tried to cancel I would have to pay a huge fee. They promised to lower the rate and then charged me the full amount anyway. When I called about the overcharge they stated I should see a refund on my card. Nothing...Worst decision I ever made. True Scam. I wish I had checked their reviews first.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Luke,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the challenges you've faced with our service and the cancellation process.
  
  To address your concerns about the effectiveness of the service provided, the difficulties with canceling your contract, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team