Reviews

Review Details

• Review fromMJ J

  Date: 10/20/2023

  1 star
  Completely SCAM. Very bitter experience. Their agents says different and their management says different. Be aware of their agents running on streets.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Martin,
  

  Thank you for sharing your experience, and we sincerely apologize for the frustration you've faced with inconsistent communication between the agents and management. It's concerning that the information provided by the sales agents did not align with what you were later told by the company, leaving you feeling misled.
  
  We would like the opportunity to investigate your account and address these issues directly. Please reach out to us at [email protected] so we can look into this matter and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCrystal K

  Date: 10/18/2023

  1 star
  This is a predatory business. Never are you told about any contracts. When you go to cancel your service all of a sudden theres some contract you know nothing about and you have to pay to get out of it. Nothing was ever signed no contract ever mentioned. Absolutely ridiculous.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Crystal,

  Thank you for sharing your experience, and we sincerely regret the frustration you've faced regarding the unexpected contract and cancellation fees. It's concerning that the contract terms were not clearly communicated, leaving you feeling blindsided when attempting to cancel. We understand how upsetting this can be, especially when you were unaware of any agreement.
  
  We’d like to investigate your account and address these concerns, including the lack of communication about the contract. Please contact us at [email protected] so we can review your situation and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTim M

  Date: 10/16/2023

  1 star
  Terrible service. Worse is their customer service. Three months of requests to fix my spider problem. No response just ignore you. Now Ive been trying to cancel the service for weeks and they refuse to cancel it. Do not use this company! Its a scam!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tim,

  Thank you for sharing your experience, and we sincerely apologize for the frustration you've faced with both the lack of service and the challenges in canceling. It's unacceptable that your spider issue wasn't addressed despite multiple requests, and even more concerning that your attempts to cancel have been ignored.
  
  We’d like to resolve this matter immediately by reviewing your account and ensuring the cancellation is processed without further delay. Please contact us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCody A

  Date: 10/14/2023

  1 star
  Eco Shield is a scam. They came into my area and tried to upsell me. They claimed to be offering me a discount because my neighbors were on their special deal. I have evidence, in the form of pictures. ***, text if you sign up today, I can offer you a rate of $119 every two months and a disconnection fee of $75. August 24th. *******, a good worker, did the job. He came into my garage and one bathroom in my house. During the sign-up process, I mentioned that I had a pet in the garage and requested that they call me before coming to my house ******* did what was required. I had a second appointment, which was September 7th, and I had no idea why I needed an inspection i asked the man who came, when was my next second cycle? He said September 26th no one showed up, so I called to schedule an appointment.I wanted to take them to a new area, the yard, and asked if they could call me because on the 29th, HECO was coming, and they were turning off our power on our street. She noted it on the computer. On September 29, someone showed up. I had a text to rate ****** and that's how I knew they showed up upon calling the company. I explained to them that I just checked my camera, and he was doing the outside. The person told me I had my second service, which doesn't make sense. If you just did my garage and in one bathroom for the first cycle, wouldn't you do the same spot you did? He did a job that wasn't asked for the supervisor was so rude to me, tried to gaslight me, and made me feel like I was putting down his workers being *********** have a call when they're outside. So, I decided to tell him I didn't want to continue the service and that my disconnection fee was $75. They already were paid $124.00 on August 24th. I had two services with them, one service that didn't even complete the first service. I was informed that my disconnection fee amounts to $261, not 75$. They are liars, and scammers do not link with them this business operates outside of ******.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Deborah,

  Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with both the service and communication. It’s deeply concerning that you were misled about the pricing, cancellation fee, and services provided. We understand how frustrating it is to feel like promises were broken, especially when it comes to the care of your home and the miscommunication about your appointments and the services performed.
  
  We’d like to investigate your account further and address both the service concerns and the unexpected cancellation fee. Please contact us at [email protected] so we can work on resolving this issue and ensure your concerns are properly handled. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarsha S

  Date: 10/14/2023

  1 star
  Back in June 2023 My 87 year old husband was out on our front lawn when hw was approached by 2 men wearing Ecoshield uniforms, offering to treat our lawn and home for $169.00 I agreed for them to do a treatment, after which I wrote them a check for $169.00 . They now are calling us and writting us for another $169.00. They said we owe for another visit on July 18, 2023 but we were not home for at least part of that day due to a Doctors appt 25 to 30 miles away. No one came to our home, yet they refuse to leave us alone, its is now Oct 2023 and they have turned us over to a collection agency. I have dealt with these people long enough and have contacted a lawyer b/c they are demanding more fees. These people are scammer, liars, and have unethical business practices. Do not believe anything they say.**************
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marsha,

  Thank you for sharing your experience, Marsha, and we are sincerely sorry for the distress this situation has caused you and your husband. It’s deeply concerning to hear that you’ve been charged for a service you believe was not provided, and that your efforts to resolve this issue have been met with demands for additional payments, leading to the involvement of a collection agency. We understand how upsetting this must be for you both.
  
  We would like the opportunity to investigate your account, address the incorrect charges, and work toward resolving this matter. Please reach out to us at [email protected] with your details so we can work on getting this situation resolved as quickly as possible. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSavannah G

  Date: 10/14/2023

  1 star
  I wish I could give a negative review. Do not use this company. The nice person that talks you into the contact, you will never see that person again. They ask you to sign a contract which locks you into a year. If youre not happy with this company for any reason even if the problem is with them you still have to pay the contract cancellation fee. My fee was ****** and change. This is free money for the company. The company will try to get you to stay but will still charge you. I was unhappy because the technician was rude and did not spray in some of the areas requested. I watched him on my cameras. The technician came to the door and told me not to water or walk on the grass for 24 hours because of the chemicals. I said I thought your chemicals were safe and organic. The technician lied about the services. I will never use them again and Ill talk to my neighbors so that they are aware. This was such a bad idea. I can spray around my own home if people are going to be dishonest. So upset with this company and I have it all on camera.?? There are so many bad reviews on this company and another bad review from me.??
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Savannah,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you've encountered. It's deeply concerning to hear about the rude behavior from the technician, the miscommunication about the safety of the chemicals, and the issues with the cancellation fee despite your dissatisfaction. We understand how upsetting it is to feel locked into a service that doesn’t meet your expectations, especially after witnessing incomplete work firsthand.
  
  We’d like the opportunity to review your account, address the cancellation fee, and resolve the concerns you raised. Please contact us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBrittany S.

  Date: 10/14/2023

  1 star
  Extremely incompetent company. Product they use does not work. In fact itll give you more pest in and around your home!! And best part. Their call center is in ******************! So good luck getting anything solved. Eventually you will reach someone in the ************ office, but it takes persistent calling and theyll (BILL) make agreements with you to make it sound like theyre trying to make right of their horrible service. But dont hold up their end of the deal. Total scam.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Brittany,

  Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered with the service and communication. It's deeply concerning to hear that the treatment seemed to worsen your pest problem, and that reaching support has been a difficult process. We understand how upsetting it is to feel like agreements are made but not followed through.
  
  We’d like the opportunity to review your account, address the service concerns, and ensure any agreements made are honored. Please reach out to us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAlicia Q

  Date: 10/13/2023

  1 star
  I was visited one time and paid $195.00 , had to cancel my account due to personal reasons and I've been charged $300.00 for canceling ... no entiendo . Good luck with these people
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Alicia,

  Thank you for sharing your experience, and we sincerely regret the confusion and frustration you’ve faced with the cancellation process.  We understand how upsetting this situation is for you.
  
  We’d like the opportunity to review your account and address these charges. Please reach out to us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJohn M

  Date: 10/12/2023

  1 star
  DO NOT hire this company. They lie about the services they perform, are completely unprofessional, do shoddy work, and refuse to return calls. Terrible experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi John,

  Thank you for sharing your experience, and we sincerely regret the frustration you've encountered with the service and communication. It’s unacceptable that you were misled about the services performed and that your concerns have not been addressed. We understand how disappointing this has been for you.
  
  We would like the opportunity to review your account and address these concerns, including the quality of service and lack of communication. Please contact us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMaria M

  Date: 10/10/2023

  1 star
  They are liars and cheats. Stay away from this company. Horrible experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Maria,

  Thank you for sharing your feedback, and we're truly sorry to hear about your negative experience. We understand how frustrating it is to feel misled or mistreated, and we want to address this issue as thoroughly as possible.
  
  Please reach out to us at [email protected] with any details so we can investigate your situation and work toward resolving the issue. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team