Reviews

Review Details

• Review fromEd D

  Date: 09/25/2023

  1 star
  Echo shield tech came and signed me up for a cancel at anytime service and when the time came to cancel, they would not honor it. Their customer service is beyond embarrassing and to slow matters worse, the gentleman on the phone was condescending and refused to acknowledge their bs. I guess speaking to a lawyer will need to be the next step to get this resolved.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ed,

  Thank you for sharing your experience, and we sincerely apologize for the frustration you've faced in trying to cancel your service. It's troubling that the promise of a "cancel anytime" service was not honored and that you were met with poor customer service. We understand how upsetting it is when your concerns are not addressed properly, especially when you feel dismissed.
  
  We would like to review your account and work toward resolving this issue, including the cancellation request. Please reach out to us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEd G

  Date: 09/21/2023

  1 star
  ************* everyone should report them to ************************* They also claim to have completed a service at my address today, when my cameras did not even record the technician being there. Not going to pay. Will cancel and report to FTC
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ed,

  Thank you for sharing your experience, and we sincerely regret the frustration and concerns you've faced regarding the service. It’s troubling to hear that a service was claimed to have been completed without any evidence of the technician being present, especially given your home security system. We understand how upsetting this situation is.
  
  We’d like to investigate your account and ensure that this issue is properly addressed, including the cancellation and any charges. Please reach out to us at [email protected] so we can work toward resolving this matter. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTodd L

  Date: 09/07/2023

  1 star
  Sadly the salesperson lied about what they provide. I would be very skeptical about what anyone says from this company. Stay well away, They talk about they are a local small shop. That same tech will be at your place. That you can schedule things at specific times. Whatever you want to hear they will say.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Todd,

  Thank you for sharing your experience, and we sincerely regret that you felt misled by the salesperson. It’s concerning to hear that the promises made, such as local service, continuity of technicians, and flexible scheduling, were not upheld. We understand how frustrating it is when expectations set by the salesperson are not met.
  
  We’d like the opportunity to review your account and address your concerns to ensure transparency in our services. Please reach out to us at [email protected] so we can investigate further and work toward a fair resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPhilip A

  Date: 09/06/2023

  1 star
  Total scammers!!!! Promise the stars and the moon. And received a service I can do myself with$20 but got charged a couple thousand instead. Oh and no refunds. Company policy
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Philip,

  Thank you for sharing your experience, and we sincerely regret the frustration you’ve encountered. It’s deeply concerning that the service did not meet your expectations, and that you were charged significantly more than what you feel the service was worth. We understand how upsetting it is to feel misled, especially when there are no refunds offered.
  
  We’d like the opportunity to review your account and address these concerns, including the pricing and service issues. Please reach out to us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromToni Ann D

  Date: 09/05/2023

  1 star
  Was approached in my driveway by a sales rep. ** signed up. This have had 3 visits- * first one was awful. ******* was here for maybe 5 minutes. The service was not done. He just walked around and who knows. * I called to let them know and was told someone would call me. I waited a week and called again, this continued for a month until a rep said- oh you have an appt coming up, theyll handle it then. I told them, its the initial service that was not done and I shouldnt be charged. * they did their follow up appt. and charged me. Now theyre saying they dont correct the job if its done poorly and dont give refunds. This is Studio City, ***********. They have come into our neighborhood and robbed ** in broad daylight!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Toni,

  Thank you for sharing your experience, and we sincerely regret the frustration and disappointment you've faced with the service. It’s unacceptable that the initial service was incomplete, and despite your efforts to resolve the issue, you were left waiting without a proper follow-up. Being charged for a service that wasn’t properly done only adds to the frustration, and we understand how upsetting this is.
  
  We’d like the opportunity to investigate your account and address the incomplete service and billing concerns. Please reach out to us at [email protected] so we can look into this further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKevin J

  Date: 09/05/2023

  1 star
  We received an initial service and was charged $465. We were told we could cancel at anytime with out charge by the guys that came to the door. We continue to receive a bill for $162 and threats to turn this over to collections. Both my wife and I have called their customer service department many times to dispute the remaining charges and told them what the sale man told us (that if we were not satisfied we could cancel at anytime without penalty.) We have told customer service many times that we are not paying the remaining balance. Very sketchy sales tactics and no customer service help at all. DO NOT SIGN-UP FOR ANY SERVICES From this Company. They OVER CHARGE too much for simple bug spraying. (Quoted $150 got charged $460)
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kevin.

  Thank you for sharing your experience, and we sincerely regret the frustration you've faced with the unexpected charges and miscommunication regarding the cancellation policy. It’s concerning that you were quoted one price, only to be charged significantly more, and that your efforts to resolve the issue with customer service were not successful. We understand how upsetting this situation is, especially when it comes to being threatened with collections.
  
  We’d like the opportunity to investigate your account, address the billing discrepancies, and ensure that the charges are reviewed. Please reach out to us at [email protected] so we can work toward a fair resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCissile E

  Date: 09/01/2023

  1 star
  If I could rate them a 0 I would. They lie to you to get business. The person came to my door and said if I ever had to cancel I wouldnt be charged anything but now that Im trying to cancel I am being charged. Not to mention twice the guys that are supposed to spray the house didnt actually come just said they did. The spray doesnt actually work I have the same bug problems I did before my boyfriend had to treat our house himself. Also they were supposed send an inspector out & never did. They are liars and scammers. The reviews on them are awful, dont hire them!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Cissile,

  Thank you for sharing your experience, and we sincerely regret the frustration and disappointment you’ve faced with both the service and the cancellation process. It’s unacceptable that you were misled about the cancellation policy and that the treatments did not address your pest issues. We also understand how frustrating it is to be charged for services that were not properly provided.
  
  We would like to investigate your account and work toward resolving this issue, including addressing the cancellation charges and the incomplete service. Please reach out to us at [email protected] so we can look into this further and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEd P

  Date: 09/01/2023

  1 star
  Total scam and ripoff. DO NOT USE. They didn't even complete the service, and charged me a $300 cancellation fee.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ed,

  Thank you for sharing your experience, and we sincerely apologize for the incomplete service and the unexpected cancellation fee. It’s concerning to hear that the service was not fully provided, yet you were still charged such a high fee upon cancellation. This is not the experience we aim to deliver.
  
  We’d like to investigate your account and address both the incomplete service and the cancellation fee. Please reach out to us at [email protected] so we can review your situation and work toward a fair resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJames S

  Date: 08/31/2023

  1 star
  Ecoshield | ************* worse customer service Made our house smell terrible and made our noses run for 48 hours. reported issue and they said it must have been something we did. Someone told me to use an air-freshener.Local leadership dodged me for months. Finally got a personal email from someone and they gave me a $30 credit. I got paid less than a $1 to get someone to give me that credit. Avoid this company at all costs.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi James,

  Thank you for sharing your experience, and we sincerely apologize for the unpleasant situation you encountered with our service. It’s unacceptable that the treatment caused discomfort in your home, and it’s even more concerning that your attempts to address the issue were not taken seriously. You deserve better communication and resolution, especially when health and comfort are involved.
  
  We would like to review your account and work toward resolving this issue properly, including addressing the service concerns and ensuring fair compensation. Please contact us at [email protected] so we can investigate further and work toward a solution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromIke S

  Date: 08/31/2023

  1 star
  EcoShield pest Solutions is a scam. They show up at your door and make you sign up for two year agreement without telling you what you are signing up to. Its all on IPad. My agent was a ******************************************** $145 for a year and i can cancel it anytime and they will refund the money. He never mentioned it was a 2 year contract. They serviced my property on 7/22 but didn't do what they promised. I called them and they came back and redid it. They just showed up again yesterday (36 days later not 3 months) and charged my card another $189. I called their call center in *********** and was told i have a 2 year contract and it will cost me $255 to get out of it. EcoShield is a scam. Don't ever buy anything from anyone who comes to your door to sell a service!!!Also, i still have bugs in my house.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ike,

  Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve faced with both the misleading sales tactics and the unexpected charges. It’s concerning that you were not clearly informed about the two-year contract, and that the service provided did not meet your expectations. Additionally, the difficulty in canceling and the ongoing charges only add to the frustration.
  
  We would like to investigate your account immediately and address the concerns regarding the contract, unexpected charges, and incomplete service. Please reach out to us at [email protected] so we can work toward resolving this issue. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team