Reviews

Review Details

• Review fromTim B

  Date: 08/30/2023

  1 star
  I would give zero stars if allowed. Not the service I signed up. It was to be granular service as the young man stated it was better for for the environment, our property, and our pets. First service they forgot the interior of the house as laid out in the service agreement. Second service, they claimed they did their job, yet my wife watched him the entire time sitting in his truck. When he finally decided to do the service took him less than three minutes. We have nearly a quarter acre. When we called customer service, we got the call center in ***************. They could not help. All phone numbers given lead to ***************. Emails sent, were not responded from a local office, back to ***************. Today I received an invoice for a cancellation fee and then one minute later received an email from ****??, that stated that if I did not contact them by end of day, they would send an invoice. It was 12:35pm. You guessed it , called the number on email and it lead me back to ***************. The worst pest control company in our area, phoenix and all surrounding areas. Do not use this company!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tim,

  Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with both the service quality and the customer support. It's concerning to hear that the service did not meet your expectations, and that the communication problems added to your frustration. The lack of responsiveness from local offices and the repeated missteps in service are not acceptable.
  
  We’d like the opportunity to review your account, address the cancellation fee, and ensure that your concerns are resolved. Please reach out to us at [email protected] so we can investigate further and work toward a resolution. Your feedback is important, and we appreciate the chance to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAlex K

  Date: 08/29/2023

  1 star
  Total scam of a company. Do not sign up. If they come to your door, send them away immediately
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Alex,

  Thank you for sharing your experience, and we regret to hear that you felt misled by our service. We understand your frustration, especially if you feel the sales process wasn't transparent.
  
  We would appreciate the opportunity to review your account and address any unresolved issues. Please feel free to contact us at [email protected] so we can investigate further and work toward a resolution. Your feedback is valuable, and we’re here to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRyan B

  Date: 08/28/2023

  1 star
  Horrible company! A very young man approached us in our front yard trying to sell EcoShield pest control. He was nice, but in an annoying, pushy manner. He used the same fake marketing ploy others have experienced of how they service everyone in this area and can offer a discount. We needed some work done, so I figured I'd give them a shot. Told him I did not want to be locked into anything. He said no, we'd never do that. Come to find out, when signing their iPad that you can't even see outside in the sun or much less read the very small print, you are signing a 2-year contract with a $189+ penalty if you cancel, and they have you signing away your right to cancel within the 3 days that the *** allows by law due to an "immediate need for services." Very, very shady sales tactics where they lie through their teeth just to get you to sign and do all they can to distract you from actually understanding their ridiculous contract. Fortunately, I ***************, but please be vigilant when these shady salesman from EcoShield approach you. Don't fall for their nonsense.A couple months later on 7/27/23, EcoShield salesman returns AGAIN (different one) despite a no soliciting sign posted right next to the door they knocked on. These people are so annoying! On 8/28/23, EcoShield salesman returns AGAIN (different one) TWO different times despite a no soliciting sign posted right next to the door they knocked on (multiple times for several minutes), AND despite my calling them on 7/27/23 telling them my address and NOT to ever come back. Well, here we are! I told the same to the salesman today at the door and he just left with an arrogant grin on his face. This company is so unprofessional! Also, be sure to search their reviews on Trust **************** and Yelp.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Ryan,

  Thank you for sharing your experience, and we sincerely apologize for the repeated disturbances and deceptive sales tactics you encountered. It's concerning to hear that the salesperson misrepresented the terms of the contract and disregarded your requests, especially given the clear "No Soliciting" sign on your property. This is not the level of professionalism or respect we expect from our team.
  
  We would like to ensure that your address is added to our do-not-contact list and that no further visits are made to your home. Please reach out to us at [email protected] with your details so we can investigate further and take appropriate action. Your feedback is important, and we appreciate the opportunity to correct this.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLenny C

  Date: 08/28/2023

  5 stars
  We had our first step application today and ***** was very professional and was very detailed in his work. Before leaving he made sure to let us know all that was done as well as what to expect from his service over the next few weeks.Would recommend EcoShield as a reliable pest control solution.************** North Chesterfield, **
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lenny,

  Thank you so much for your positive feedback, Lenny! We're thrilled to hear that Brian provided such professional and detailed service during your first application. It's great to know that he took the time to explain everything clearly and made sure you were informed about what to expect in the coming weeks.
  
  We appreciate your recommendation and look forward to continuing to provide reliable pest control solutions for you. If you need anything further, don’t hesitate to reach out!
  
  Sincerely,  
  Customer Feedback Team
  

• Review frompatrick e

  Date: 08/28/2023

  1 star
  They have a hidden cancelation fee which is the bogus discount they off you on the first service. mine was $300 and i am still fighting them as i was told by the sales representative that i could cancel at any time without any fee.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Patrick,

  Thank you for sharing your experience, and we sincerely regret the frustration caused by the hidden cancellation fee. It’s concerning that you were misled by the sales representative regarding the ability to cancel without penalties, and we understand how upsetting it is to face an unexpected charge, especially when it wasn't clearly communicated upfront.
  
  We’d like to investigate your account and work toward resolving this issue, including addressing the cancellation fee. Please reach out to us at [email protected] so we can look into this matter and ensure your concerns are properly addressed. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromchamp d

  Date: 08/28/2023

  1 star
  Twice today, One of their salesmen ignored no solicitors signs, and repeatedly rang my door bell. Thru the security door, I said not interested and to leave.He said he would not leave until I spoke with him.He finally left but not until I told him to to get off my property, and that I had called the police
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Champ,

  Thank you for sharing your experience, and we sincerely apologize for the behavior of the salesperson who visited your property. Ignoring "No Solicitation" signs and refusing to leave when asked is completely unacceptable and goes against the standards we expect from our representatives.
  
  We would like to address this situation immediately to ensure that it does not happen again. Please reach out to us at [email protected] with any additional details so we can investigate this incident and take corrective action. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTyce M

  Date: 08/27/2023

  1 star
  I dont even know where to start the company if filled with countless amount of degenerate teens who dont even know what there selling they lie and trick people into buying something they dont even need creating concern, on things that are non existent in there area and when there done doing that they make people pay for more then they asked for as someone who fell in the trap of working for them myself I know all the tricks and gadgets they teach to rip THE REAL WORKING CLASS OFF after dealing with them and coming back earlier from the summer because my boss ****** was constantly scamming us, asking us for money for things for work which in reality he was just taking hundreds from all of us and using it for there own benefit they also leave out the fact you have to pay to fight down there and lets say you dont make as much as they want in a month they send you home and make you pay for it as well I have a friend **** down there staying with family because he couldnt financially afford to came back he just got back under a month ago force to work at ********* to be able to come home and pay first months rent as well as a plane ticket over all it is a scam and waste of your time TRUST ME they later reached out to me asking if I could work again and my ex boss disrespected, and slandered me talking about my personal life and how I am less then of him for over 15 mins then when I reaches out to someone high up they proceeded to tell me that it wasnt there problem and I should get over it because it is beef between us not the company which I doesnt make any sense whatsoever because being disrespectful to associates should be taking seriously, and he should be fired because of it so I would NOT recommend working or using there products! They are a bunch of idiots trying to Scam hard working people so they can buy fancy cars and go on trips to exotic places with their girlfriends for themselves. No part of this company is worth your time as I stated above
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tyce, 

  Thank you for sharing your detailed experience, and we’re truly sorry to hear about the unethical practices you encountered, both as a former employee and as someone who observed how customers were treated. It's deeply concerning to hear about misleading sales tactics, the mistreatment of employees, and the financial burden placed on you and your colleagues. No one should feel taken advantage of, whether they are an employee or a customer.
  
  We take these allegations seriously and want to ensure that your concerns are fully addressed. Please feel free to reach out to us at [email protected] with any further details so we can look into the situation and ensure appropriate action is taken. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLo H

  Date: 08/25/2023

  1 star
  Scam, scam, scam. "Sold" a plan to my 90 year old mom who answered the door. Told her could cancel anytime no problem. Try to cancel and told by some foreign country after hours on the phone that she would be charged ****** for not completing "the program" after more calls and supposedly speaking with a manager that it had been canceled with no further charges, continue to receive emails claiming money owed. DO NOT USE THIS COMPANY.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Lo,

  Thank you for sharing your experience, and we sincerely apologize for the frustration and stress your mother has faced with our service. It’s especially troubling that she was told she could cancel anytime without issue, only to be later informed of a cancellation fee. We understand how upsetting it must be to deal with continued charges and communication after being told the account was canceled.
  
  We would like to investigate this matter immediately and ensure your mother’s account is properly canceled, with no further charges. Please contact us at [email protected] so we can work toward a resolution and address these concerns. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarcia N

  Date: 08/24/2023

  1 star
  Agree that EcoShield is a scam and a rip off. Retained services for bee removal. Worker arrived on August 1 2023. And spent approximately 12 minutes at my house. Called EcoShield on August 23 2023 because problem wasn't resolved. Advised they would make a return call for an additional charge. Quarterly fee of ****** (including tax) already paid. Advised I was unwilling to pay extra for problem that was not resolved and requested that my service be cancelled. Over the course of an hour I talked to ************************ and one other employee. Was told my account would be cancelled but I stilled owed $250.00 for an initial discount I received. ***** advised me he had the authority to waive this fee but would not. It should be noted that EcoShield was selling in a *************** over 55 community in ****** with single family homes. Due to the number of unsatisfied customers, EcoShield's license should be reviewed.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marcia,

  Thank you for bringing this to our attention. We take these matters seriously and want to ensure all concerns are addressed properly. At Ecoshield, we aim to provide effective and consistent service, and we regret that your experience did not meet your expectations. Please reach out to our team directly at [email protected], so we can look into this further and find a resolution for you.
  
  We appreciate your feedback and will do our best to assist you.
  
  Customer Feedback Team

• Review fromMarco E

  Date: 08/23/2023

  5 stars
  they have done a great job i like they talk me
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Marco,

  Thank you for your positive feedback! We're glad to hear that you're satisfied with our service and communication. If you ever need anything, feel free to reach out. We're always here to help!
  
  Customer Feedback Team