Reviews

Review Details

• Review fromTemi A

  Date: 10/07/2022

  1 star
  Are Ecoshield Pest Solutions reaping/ scamming their clients?This company in my opinion is a total scam! A rep came to my house and told me about the service. He had mentioned that I can cancel the service without cost. Meanwhile, when he brought a form for me to sign, I noticed that in the contract, it indicated that I was signing up for a two years contract! I had to tell the guy that this was not my plan, and how do you lure a client to sign a two-year contract without informing them? He basically was going to make me sign that contract for two years, if I had not spoken out! I was billed $136.74 on the 8th of August, 2022 and on the 31st someone came for an egg circle spray and also billed me $136.74. I was so furious, that within a month, I will be paying $273.43!I called Ecoshield and complained. I was told, that they are sorry and the fault was theirs, that I will now be paying $68.30! I spoke to another guy later that day after noticing a lot of inconsistencies! I told him that I will like to cancel and he said there won't be any cancellation fee since it was "the company (Ecoshield's) fault" and customer service will reach out to me after 2day. The next call I got from customer service was to pay the $68.30, I told him that I can not deal with this scam anymore and that I want to cancel> She told me that I have to pay a $200 cancellation fee. If only I had read all the reviews about Ecoshield! This is such a scam!My cancellation fee needs to be waved! I cannot deal with this scam any more! This unfair and unethical!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Temi,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the difficulties you’ve faced with our sales practices and the billing issues.
  
  To address your concerns about the misleading information regarding the contract, the unexpected charges, and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDawei M

  Date: 10/02/2022

  1 star
  Total scam. The rep came to ring my door and introduce the service. He mentioned that we can cancel the service at any time at no cost. In the second month after enrolled the service, I noticed there are more ants in/out of my house. I decided to stop the service and close my account, there's no way to cancel online. I called customer service to close the account and has been told that I need to pay $200 cancellation fee! I tried to email them to waive the fees but it did not work. I do not recommend this pet control company.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Dawei,

  Thank you for sharing your feedback. We’re glad to hear that you found our products effective, but we’re sorry to learn about the scheduling issues you experienced and the frustration with our policies.
  
  To address your concerns regarding the scheduling and cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLinda K

  Date: 09/29/2022

  2 stars
  I think their products worked well on our property for the most part, but their we do your property on our schedule and not yours policy stinks. They tell you when they are coming and if you need to change that date, good luck getting it done within a reasonable time frame OR even on a day that will work for you. When you tell them you want to cancel your service with them period, all of a sudden they want to try to work with you. I am tired of paying someone to do it on THEIR time when I am paying them for a service that should be done on MY time. I canceled. Period.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Linda,

  Thank you for sharing your feedback. We’re glad to hear that you found our products effective, but we’re sorry to learn about the scheduling issues you experienced and the frustration with our policies.
  
  To address your concerns regarding the scheduling and cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEric M

  Date: 09/29/2022

  1 star
  "Over sold" is an understatement.Did not mention that ladders would not be used during sales pitch. Nothing but, "ya, we don't do ladder work" after sales pitch.Did not remove several wasp nests that were within reach. Did not remove a wasp nest that would have been impossible to miss had the magic powder been applied as sold.Even worse, constant hounding from collection agency for money not earned, contracts not fulfilled.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Eric,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the issues you've encountered regarding the service and the subsequent billing challenges.
  
  To address your concerns about the lack of thoroughness in the service provided, as well as the aggressive collection efforts you are facing, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDonna S

  Date: 09/29/2022

  1 star
  This company sells its pest control services as eco, pet & human friendly it wasn't to our dog. I didn't buy the service my boyfriend did, he's easier & too trusting. The day they came they were supposed to clean away any spider webs, wasp nest, and any other stinging insect nest but they didn't remove anything other than what I lead them to. The employees are only workers they have no knowledge of what they're doing, supposedly the crew chief guides them & is trained well in how to answer you complaints. After their treatment our dog got sick with vomiting, allergy ******************* prostate, complained to company ******** swore by the eco friendly chemicals used wasn't the cause, very next time they came & treated our dog went through the same things hundreds of dollars on vet visit & medications we canceled like all the reviews on this sight they want to insist you pay $ to cancel the contract. Poor company, bad chemicals & still have wasp, ants & other fly insects they Saud it would control. NOT!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Donna,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the health concerns with your dog and the unsatisfactory service you received.
  
  To address your concerns regarding the effectiveness of our treatments, the experience with our staff, and the challenges you faced while attempting to cancel your service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLatosha W

  Date: 09/28/2022

  5 stars
  ****************************** did such a wonderful job on removing the spiders and webs from around the house. I really appreciate the professionalism and the explanation what job being performed.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Latosha,

  Thank you for your wonderful feedback! We’re thrilled to hear that Mr. Ebenezer Ofori provided excellent service in removing the spiders and webs from your home. His professionalism and clear communication are greatly appreciated.
  
  If you have any further needs or questions, please don’t hesitate to reach out. Thank you for choosing Ecoshield!
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoann A

  Date: 09/27/2022

  1 star
  I agree with all these complaints. I explained I wanted to go month to month cause I was moving. The guy said I would get a better deal for a year but if I cancelled I would have to pay $150. I said no I am moving-he said I would be able to cancel if I moved. He said the guy next time would bring contract. He did on a dimly lit I-pad which he would not let go of as he scrolled down to the bottom to have me sign. I said,I cant read that! He said, It doesnt matter youll have one emailed tomorrow -it never came! If it had I would say this is not what I agreed too. I text them and called to see it. The emailed something to a partial address-Of course it was over the 74 hr time where I was suppose to have time to review it. I am a widow and the wife of a deceased veteran. Shame on you!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joann,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the challenges you've faced with the sales process and the lack of follow-through on the contract details.
  
  To address your concerns regarding the unclear communication about the agreement, the inability to review the contract properly, and the frustration with not receiving the promised documentation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team