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Online Purchase - Online Retailer Scam - Fake Collectible Items

Purchase Labubu plushies and where never received/delivered.

Dollars Lost: $80

Buffalo, NY- 14224

Date Reported: August 6, 2025

Business Name Used: Bear R Us

Online Purchase - Labubu Imposter

They targeted Labubu hunters on TikTok Live. They had a collection of legitimate Labubu’s on the screen and were proving they were real. They offered prices too good to be true. Said anyone who bought full boxes would be given priority shipping. It’s been nearly 6 weeks and I never received my two orders. Website is gone but they’re still operating on TikTok d spite having been reported as scammers.

Dollars Lost: $379.63

Unknown Location

Date Reported: August 6, 2025

Business Name Used: Labubu Imposter

Online Purchase - Bubulands/Labubu Imposter

They claim to be the original sellers and creators of Labubu and say their items are real. Said shipping wild be 7-12 business days but haven’t received anything in over 6 weeks with no communication. The website was also taken down not long after the purchase.

Dollars Lost: $55.9

Unknown Location

Date Reported: August 6, 2025

Business Name Used: Bubulands

Counterfeit Product - Counterfeit Product Scam

Bought a Big Into Energy labubu blind box off The EA Stores on Shop App. They sold labubus under the old bait and switch. At first the site pretended they were real and told shop app later that the whole time they actually said they were fakes. Lied and stole.

Dollars Lost: $77

Concord, NC- 28027

Date Reported: August 5, 2025

Business Name Used: The EA Store

Online Purchase

Scammer offers discounts Labubu dolls on instagram, they sent a tracking number but when you call UPS they say they sent it to a different person and when you contact the business they never respond.

Dollars Lost: $19.98

Date Reported: August 5, 2025

Business Name Used: Labubu Worldwide

Online Purchase

Purchased said to be authentic Labubu advertised on instagram. Contacted merchant quickly via email after noticing not from legit PopMart brand, merchant replied to email stating unable to stop shipping and offered partial refund of $40 and keep merchandise. I refused the partial refund and mentioned credit card dispute for full refund. Product received after a month and package label stated from Southern California address with different name senders. Email received from merchant in China, phone number and address in China not mentioned in website with products being sold. Name: Mr. Xu Phone Number: ?+86-18129827640? Zip Code: 518108 Address: 4/F, Bldg A1, ABao International Optical Communication Industrial zone, Shiyan Street, Bao'an District City: Shenzhen Province: GuangDong Country: China

Dollars Lost: $184

Unknown Location

Date Reported: August 4, 2025

Business Name Used: Kawaii Room

Online Purchase - Online Retailer Scam - Fake Collectible Items

Seller/ store is selling counterfeit Labubu dolls for $30 and claiming they are authentic. TBH ey are selling some for over $100

Dollars Lost: $33

Lake Grove, NY

Date Reported: August 3, 2025

Business Name Used: Just kids

Online Purchase - Online Purchase Scam

Flare LA has an advertisement on Facebook for LaBuBu dolls. I purchased a few boxes and paid through Klarna, but I saw that the site was fake so I cancelled my order. I got a reply saying that the order would be cancelled but it never came through Klarna’s end and I am being charged the whole amount. The website no longer exists.

Dollars Lost: $0.0

Loss Angeles, CA

Date Reported: August 2, 2025

Business Name Used: Flare LA

Counterfeit Product

Ordered 2 authentic Labubu doll. After a month, received really bad fake dolls. Website is no longer online and email bounced back.

Dollars Lost: $51

Unknown Location

Date Reported: August 1, 2025

Business Name Used: Bubulands

Counterfeit Product

Good morning my is Doris Jordan Ordered online 3 labubus are total fake bad quality eyes come up. Brake and pieces be sending emails please provide me label for returning products and want my refunds or replacement good items Sound bad not authentic labubu Talk me send pictures of items I did And the responding back order was delivered it Track number: SDH0072188699 Order number: 2247204 Playing around First time my life do this complain Sorry Spanish English writing is so bad Please help me out Company not have phone number Have that address for complains And the emails All stuff coming from china Please support with this issues Respectfully Doris Jordan

Dollars Lost: $0.0

Unknown Location

Date Reported: August 1, 2025

Business Name Used: Bear R Us

Online Purchase - Online Retailer Scam - Fake Collectible Items

Labuboxes.com is FAKE! They sell counterfeit products, take your money and information. Do NOT buy from this site!!!

Dollars Lost: $70

Unknown Location

Date Reported: July 31, 2025

Business Name Used: Labuboxes.com

Online Purchase - Online Purchase

On July 10, 2025, I ordered: Labubu dolls from Labuboxes.com thinking that it was a legitimate website. I received a text message from this site giving me a receipt of purchase & a USPS tracking number. Missing from the receipt of purchase: •origin of purchase not stated, no address, no phone number, no business number of the business •USPS tracking number does not work •[email protected] is the only contact information provided • expected delivery date was not given I have reached out twice to this business, the first time was to let them know the tracking number didn’t work. They said they were having issues & would fix it and sent me a new text. The tracking number still didn’t work. I reported the purchase to my credit card provider & they are reversing charges. I emailed the business a second time to inquire about the whereabouts of my purchase & have not received a response.

Dollars Lost: $133.43

Unknown Location

Date Reported: July 31, 2025

Business Name Used: Labu Boxes

Online Purchase - Online Retailer - Fake Labubu Scam

This company marketed on sites like TikTok stating that they are a confirmed site and seller for Labubu's. I placed an order for my daughters birthday thinking I found a legitimate seller. To my surprise the site no longer exists; I only found this out after a month had passed without me receiving my purchased items. I reached out to the customer service email that was listed in the initial purchase email [email protected] only to discover it no longer exists. The site is completely gone, and I am left with an upset little girl who asked for a Labubu for her birthday .

Dollars Lost: $74.97

Unknown Location

Date Reported: July 31, 2025

Business Name Used: PopBox

Online Purchase

Did a Google search for Labubu Monsters, Howowoh was the first website to pop up and their prices were slightly cheaper than POPMART (that should have been the first red flag, but i missed it). i purchased a whole set of Labubu on 6/20/25 and as of today, 7/31/25, i still have not received the items. According to the "17TRACK" tracking number (17TRACK was red flag #2 that i missed) it has been clearing customs for 4 days now. Also a week after purchasing the set of Labubu my bank called me and told me my debit card was compromised and they issued me a new one (red flag # 3). I was only scammed out of the $98.94 i paid for the Labubu, nothing more, thanks to my fast acting bank! When i was emailing Howowoh about my purchase they literally said in the response email that they wanted to reassure me that they were a legitimate company LOL! Red Flag #4 UGH! SIDE NOTE: I no longer trust Google, stay safe everyone!

Dollars Lost: $98.94

Unknown Location

Date Reported: July 31, 2025

Business Name Used: Howowoh

Online Purchase - Labubu Labubu Labubu and Goldentracklonelogistics.com

I purchased 2 labubu dolls from a Facebook group called labubu Labubu Labubu. The lady messaged me in messenger with a total and gave me a cash app to pay. I paid $46. Then I received a text stating that the shipping carrier needed me to pay a refundable shipping fee of $50. I contacted the seller to question her about it and she said it was an error and she would fix it. After I googled the carrier info abd the message info I received I realized it was a scam. I immediately requested my money back and she blacked me on Facebook and cashapp.

Dollars Lost: $46

Unknown Location

Date Reported: July 30, 2025

Business Name Used: Labubu Labubu Labubu and Goldentracklonelogistics.com

Counterfeit Product - Counterfeit Product Scam

Claimed to be selling official Labubu toys. All turned out to be counterfeit bootlegs.

Dollars Lost: $72.78

Norman, OK- 73072

Date Reported: July 30, 2025

Business Name Used: Clip It Sooner

Counterfeit Product - Online Retail Labubu Scam

Purported to be labubus - "Labubus aren’t just toys. They’re the mystery box moment, the lunchroom currency, the “Mom, just one more” obsession." Shipped product was fake.

Dollars Lost: $100

Unknown Location

Date Reported: July 30, 2025

Business Name Used: Kawaii Room

Counterfeit Product - Popmart-us

An add on Tik Tok claiming to be Pop Mart USA with a restock. Website looks legit but is not.

Dollars Lost: $50

Albuquerque, NM- 87102

Date Reported: July 29, 2025

Business Name Used: Popmart-us

Online Purchase - Foreign Retail Website Scam

I ordered The Monsters Exciting Macaron Vinyl Face Blind Box Single Box × 1 Labubu The Monsters Macaron Series Plush Pendant Surprise Toy, about a month ago almost and went to check my tracking today and when I click it it says the site is busy and it won't let me do anything. It says that they're out of New York but it's China's shipping.

Dollars Lost: $37.91

Unknown Location

Date Reported: July 28, 2025

Business Name Used: Bearsrus

Counterfeit Product - counterfeit product

I purchased 6 items that were advertised as 100% authentic PopMart Labubus. Shipping said it would take 7-14 business days, it took well over a month. In this time, I was in constant communication with kawaiiroom asking for the status of my shipment and asking if this was a scam - they said it was in transit and it was not a scam. Order was placed on June 24th, and order arrived on July 28th. The items received are knockoff counterfeit Labubu dolls, made in very poor quality. There are numerous youtube videos and blog posts about how to spot a fake Labubu, and mine met all of the qualifications for a fake. I have reached out to the company informing them that I received fake Labubu's and need a refund. I have not heard anything back.

Dollars Lost: $119.95

Foothill Ranch, CA- 92610

Date Reported: July 28, 2025

Business Name Used: KawaiiRoom

Online Purchase

I ordered my daughter a doll from this website. The doll was advertised as being a n authentic "Labubu," doll. After placing the order, I saw a post on Instagram suggesting that this website I had just ordered from could possibly be a scammer so I tried to cancel the order. This company ignored me for 3 days and when they finally responded they claimed that it was too late for me to cancel my order because it had already shipped. When my doll arrived it was absolutely fake and poorly made, within 24 hours the eyes had fallen right off. I sent video and still picture evidence to the company and demanded a refund. Instead, they sent me an email saying they would send a replacement doll. I responded to that by telling them I did not wish to have a replacement doll I would simply like a refund. I have not heard from them since.

Dollars Lost: $40

Unknown Location

Date Reported: July 27, 2025

Business Name Used: Bubuverse/Labubu Imposter

Counterfeit Product - counterfeit product

Merchandise received is not authentic and is significantly misrepresented on retailer’s IG platform. The items were advertised as Labubu, but upon inspection, they are clearly Lafufu—unauthorized and counterfeit products. The following issues are glaring and deeply concerning: • No QR code present on the tag or packaging — a basic authenticity marker. • The pull tab on the box is defective and did not pull through as it should. • The ring accessory is significantly smaller than those found on genuine Labubu figures. • The eyes are the wrong color, and there is no glitter — a key design feature. • The teeth paint is misaligned, showing poor craftsmanship. • The arms do not close together, and both hands and feet are loose, further indicating poor build. • The ears point straight up rather than inward. • The head is wobbly and unstable.

Dollars Lost: $0.0

Foothill Ranch, CA- 92610

Date Reported: July 27, 2025

Business Name Used: Kawaii Room

Online Purchase - Bear R Us

I ordered a labubu doll for granddaughter never received and can not find my order I I do have it on my statement

Dollars Lost: $35

Unknown Location

Date Reported: July 25, 2025

Business Name Used: Bear R Us

Online Purchase - Online Retailer Scam - Fake Collectible Items

This person operates with a website on social networks like Instagram that is called Cult Neo sold clothes and the labubu dolls which makes very credible those of the dolls which I proceeded to buy, same product which never arrived even after 15 days after that I communicate by email which gave an excuse for which the order had not arrived I proceed to make the report for the cancellation of shipment and my refund of money that's where he never responded again, then I received a shipment of a small empty box from a person Leo from this address 22 central steet 5th floor springfield Garden NY 11413

Dollars Lost: $100

Springfield Gardens, NY- 11413

Date Reported: July 23, 2025

Business Name Used: Cult Neo

Counterfeit Product

Claimed they had authentic labubu/the monsters pop Mart figurines, and merchandise. I assumed they were a reseller of the real merchandise, purchased 12 blind boxes of the macaron set which came out to be $234.00usd rhrough the shop platform on their initial website, received a confirmation email and everything. waited 14 days nothing arrived, Contacted them at the email listed on their website and was assured that it was being sent out waited a whole month before realizing that the tracking number that they gave me was fake so I sent them an email contacting them, letting them know that I hadn’t received my order and over the course of two months, I stayed in contact with them and they kept assuring me that my order would be fulfilled. I had to put in a request through the shop app after waiting the first month because the shop platform makes you wait 30 days before you can even tell them that you haven’t received your purchase, after that report i got an email with a new tracking number that was real and i watched my phone everyday tacking those packages. I placed the order on May 22 of 2025 and the product came July 14 but was sent a fake product and the boxes were printed and for good fakes actually, but I realize that the boxes were different sizes and the way they shipped them out the boxes got beaten up really bad in transit. Yeah they sent them individually instead of in a sealed package I ordered 12 blind boxes and received them in the mail six at a time. Tried looking up the website i got them from again and realized the website got shut down im assuming from fraud and found the new website they made to continue scamming people which is the one listed above. Contacted them again demanding a refund and explained everything i did here with photos and they’re denying me a refund.

Dollars Lost: $234

Unknown Location

Date Reported: July 21, 2025

Business Name Used: Bubulands

Online Purchase - POP Mart Imposter Website - Online Retailer Scam - Fake Collectible Items

I went to purchase a collectors item -Labubu- thinking it was the real website. Instead I had received fake knockoff products that are being marketed as originals. They are severely upcharged from the original price, as well as being marketed as "on sale". The products got delivered, and are a very close replica to the originals, but not what was advertised.

Dollars Lost: $150

Date Reported: July 20, 2025

Business Name Used:

Counterfeit Product - Online Retail Scam Labubu

I purchased labubu box from the company which claims to have 100% authentic items. When I receive the box, you could clearly tell that these items were fake. I then proceeded to take my item to pop Mark in Schaumburg. Illinois spoke to the manager where they informed me that this item is a replica fake when I reached back out to the company to get my full refund, they stated that they will not be able to process my full refund because I opened one of the boxes. I then told them how was I supposed to know that you were selling fake items then they are unable to send me a shipping label so I can mail back this fake items.

Dollars Lost: $119.95

Unknown Location

Date Reported: July 20, 2025

Business Name Used: Kawaii Room

Online Purchase

I had bought 3 labubu monster dolls for labu boxes.com and they took forever to mail them out.I bough them on june 4th and recieverd them on july 19th was very disapointed to find them fake ones. They dont have a scan bar that showes they are real. they have really no contact info but email and they bearly reply.when i ordered them they gave me a fake shipping number and I sent several messages and they said its on way and nothing messaged them again and finally they sent me a different shipping number.I recieve the cheap messed up eyes and not what I ordered they dont have a phone number .I had to put mine on the first part of this file because it wouldn't let me move on to next page to fill this out without it.

Dollars Lost: $68.85

Unknown Location

Date Reported: July 19, 2025

Business Name Used: Labu Boxes

Counterfeit Product

Poppuru claims to be an official distributor, however all their items are Fake. They sell fake Labubu’s but market them as real. When you try to cancel your order they don’t have a number you can call, the email provided bounced back and the chat feature is useless. Many people on Reddit have shared their stories with this company. Do not trust them.

Dollars Lost: $174.9

Oakland, CA- 94612

Date Reported: July 17, 2025

Business Name Used: Poppuru

Online Purchase - Online Retail Scam

Company advertised, again, authentic Labubus. I authorized one charged of $**. I was charged twice! An email confirmation was sent to me and you are not able to contact the store from the button provided it gives an error message. I emailed twice yesterday and the emails bounced back to me saying that the email address could not be found. I am out$*** and no products.

Dollars Lost: $100

Unknown Location

Date Reported: July 17, 2025

Business Name Used: Labubu US

Online Purchase

I purchased a Labubu from this website because their website initially made it look like it was a PopMart affiliate. When my item came, the feet were twisted, the face was dirty, the ears were crooked and missing fur, and there was a hole on the top with stuffing coming out. When the QR Code was scanned to check for authenticity, the website said it was not. I’be emailed 3 different email addresses found in their emails and on their website for the past few weeks, but have not received a reply. When I go to my confirmation email and click on their website, it is now a website that sells stamps and is nothing like that it looked like a few weeks ago.

Dollars Lost: $34.98

Unknown Location

Date Reported: July 16, 2025

Business Name Used: Pop In Town

Online Purchase - Online Retailer - Brushing Scam

Received unsolicited package today with fake Labubu toy. No packing slip. Package was a box in plastic bag with multiple shipping labels on plastic bag. My name and address were on the shipping label. I did not purchase this product nor have I purchased anything from “Leo” / “LEO”.

Dollars Lost: $0.0

Springfield Gardens, NY- 11413

Date Reported: July 16, 2025

Business Name Used: LEO

Online Purchase - Pop Mart Imposter Website - Online Retailer Scam - Fake Collectible Items

I purchase a popmart doll from what it looks a legit pictures and website. price was like when people reseale the originals ones the doll I got was a ugly and bad quality replica

Dollars Lost: $53

Springfield Gardens, NY- 11413

Date Reported: July 15, 2025

Business Name Used:

Online Purchase

Ordered a Labubu keychain stuffed animal

Dollars Lost: $34.95

Unknown Location

Date Reported: July 14, 2025

Business Name Used: Bubulands.com

Counterfeit Product - Kawaii Room

A few weeks ago, I encountered this website, claiming to be selling 100% authentic Labubu’s, a set of 6 for $120. They make it seem like a sale, plus there are positive reviews saying they’re great. So I ordered an entire set of six. Upon arrival, I scanned the outer code and the inner individual box QR code, which took me to the website for the real toys. Upon opening the foil pouch which contains the toy, there was no QR code on the tag attached to the toy itself. I own some of the authentic versions of these already, and the real ones have a QR code that will take you to the manufacturer of the toy so that you know it’s authentic. I had emailed the company a couple weeks ago, asking where my shipment was, and asking if they’re authentic. They responded to me and claimed that they are 100% authentic. The only thing authentic about these are the boxes and that’s it. This toy is a very popular item right now and very sought after. I would hate to see anyone else fall victim to this scam.

Dollars Lost: $120

Unknown Location

Date Reported: July 12, 2025

Business Name Used: Kawaii Room

Online Purchase

Placed an order for a Labubu and from the beginning the shipping information indicated it was coming from China despite the company having a US address located in NYC. Tracking number for shipping is not valid and it has been three weeks since order was placed with nothing.

Dollars Lost: $28

Unknown Location

Date Reported: July 11, 2025

Business Name Used: Bear R Us

Online Purchase

website purchased from - https://labuboxes.com/?country=US email from scammer - [email protected] I was searching the internet to get my hands on one of these Labubu figures. Did not even realized that this site wasn't legit. Did some digging and found out that other people got scammed by these people of received fake product Labubu.

Dollars Lost: $69.9

Unknown Location

Date Reported: July 11, 2025

Business Name Used: Labu Boxes

Online Purchase

The Pop Boxes website was selling Labubu’s and the tracking was up and updating for a week and now is gone. The website is also gone.

Dollars Lost: $24.99

Unknown Location

Date Reported: July 11, 2025

Business Name Used: Pop Boxes

Online Purchase - Bear R Us

This place advertised LaBuBu dolls with delivery in a week fake order number after a month no product. Beware SCAM

Dollars Lost: $46

Date Reported: July 9, 2025

Business Name Used: Bear R Us

Online Purchase - Online Retailer Scam - Labubu Impostor

Purchased product they claimed was read and attempted to cancel per their cancellation policy. No product shipped but it was charges. No contact made with me despite numerous attempts.

Dollars Lost: $48

Unknown Location

Date Reported: July 9, 2025

Business Name Used:

Counterfeit Product - Labubu Counterfeit Scam

The scam began with an Instagram ad promoting collectible vinyl products under the name “Labubu,” featuring high-quality visuals, authentic-looking branding, and steep discounts (up to 50% off), alongside bundle offers like “buy two, get one free.” The ad linked to a website called LaboubooOfficial.com.co, which convincingly mimicked the legitimate Labubu brand — including identical logos, icons, and overall design — leading me to believe it was an official store. I placed an order for three complete blind box sets, but the shipment arrived with only two of the three items, and the received products were damaged and counterfeit. Adding to the suspicion, the website listed a return address of 31 Sutton's Lane, Piscataway, NJ, yet my billing records showed the transaction originating from 30 North Gould Street, Sheridan, WY — a mismatch that further supports the fraudulent nature of the operation. This entire experience has made it clear that the website and associated advertisement were part of a scam designed to mislead customers with illegitimate merchandise and false storefront claims.

Dollars Lost: $379.9

Sheridan, WY- 82801

Date Reported: July 8, 2025

Business Name Used: Labubu Original

Counterfeit Product - Counterfeit Product

I bought a labubu babie off their website. The store is called “My Store- powered by shopify”. I did not receive any emails that I purchased anything, but it did show in my shopify account. After a couple weeks and not receiving any correspondence, I sent them an email and asked for a refund or I was going to refute the purchase with my credit card. Days later I got a notification that my order was transferred for delivery and I received the item days later. The merchandise came in torn and crushed boxes and with the kind of labubu on the outside. They sent me 2 of the same ones despite it being a “mystery box”. I sent them a message with pictures of the items and boxes and asked how to send them back for a refund. I have received no response. The labubu babies on the inside of the boxes are counterfeit despite it claiming authenticity on their website

Dollars Lost: $0.0

Unknown Location

Date Reported: July 8, 2025

Business Name Used: Labubu babies

Counterfeit Product - Labubu Official

The scam originated from an Instagram advertisement promoting collectible products from what appeared to be an official retailer. The ad led me to a website called LaboubooOfficial.com.co, which closely mimicked the branding of the legitimate Labubu brand, including similar logos, icons, and professionally designed layouts. The site offered attractive bundle deals such as 50% off discounts and “buy two, get one free” promotions, which gave the impression of a legitimate sale event. Due to the convincing branding and official-looking marketing, I believed this was a trusted source. I proceeded with an order, only to receive damaged, counterfeit goods, and one item was missing entirely. It’s clear now that the site was posing as a legitimate business to deceive customers with fraudulent merchandise.

Dollars Lost: $379.9

Piscataway, NJ- 08854

Date Reported: July 8, 2025

Business Name Used: Labubu Official

Counterfeit Product - Imposter Products-Labubu

The website is selling fake Labubus. It advertises that they are authentic and offers a money back guarantee. However after receiving the fake product they have not responded to emails. The tags on the fake Labubu read “PBP MABT” instead of “POP MART” and the product is very poor quality. Some of the colors are incorrect as well.

Dollars Lost: $69.97

Unknown Location

Date Reported: July 8, 2025

Business Name Used: Zenain

Counterfeit Product - counterfeit product

I placed an order through WalknWave Inc. (also known as Walk&Wave Inc.) for what was advertised as an official Labubu figure. The product listing clearly represented the item as authentic. However, when the item arrived, it was clearly counterfeit — based on low-quality materials, packaging discrepancies, and lack of branding typical of official Labubu figures. I contacted the company and returned the item using the prepaid return label they provided. I also filed a dispute with PayPal and uploaded full proof of return, including tracking that shows the item was delivered back to the seller. Despite this, the company did not issue a refund. They ignored the PayPal dispute for several weeks and only responded on the final day of the case window, which appears to be an intentional delay tactic. This reflects a pattern of deceptive and unethical behavior — selling counterfeit goods, stalling the refund process, and avoiding direct communication with customers. This is not just a poor customer experience — it appears to be a fraudulent business model based on: • Selling fake or counterfeit items under the pretense of authenticity, • Intentionally delaying responses to refund requests and disputes, • Ignoring all communication until forced by third-party platforms.

Dollars Lost: $94

Chino Hills, CA- 91709

Date Reported: July 7, 2025

Business Name Used: Walknwave

Counterfeit Product

I placed an order with CultNeo on June 25, 2025, for a $447 Pop Mart Labubu figure set. Their website used official Pop Mart images and descriptions, giving the impression the products were authentic. Within minutes of placing my order, I suspected the items might be counterfeit and immediately attempted to cancel. My initial email to them bounced, and it took two days to find a working contact address. When I finally reached them, CultNeo refused my cancellation, claiming the order had already entered processing. They also cited a strict no-return policy for blind boxes. When the product arrived, I opened the boxes to verify authenticity. I own real Pop Mart figures and compared them side by side. The items from CultNeo were clearly counterfeit — with poor quality, inaccurate details, and packaging missing official QR verification codes. Only after I stated I would dispute the charge did CultNeo offer a return option. Given the deceptive listing, refusal to cancel, and counterfeit goods, I filed a formal dispute with my bank and documented everything. I am filing this complaint because I believe CultNeo is misleading consumers and selling counterfeit items using stolen brand imagery. I am requesting accountability and an investigation into their practices.

Dollars Lost: $447

Unknown Location

Date Reported: July 6, 2025

Business Name Used: Cult Neo Imposter

Online Purchase - Online Retailer Scam

Ordered a labubu and received a mailer with a piece of small cardboard inside

Dollars Lost: $30

Unknown Location

Date Reported: July 6, 2025

Business Name Used: Popboxes

Online Purchase - Online purchase not received

I ordered 3 labubu items , as well as another transaction for another bear after that. Its been 2 weeks and i have not received my packages .

Dollars Lost: $75

Unknown Location

Date Reported: July 5, 2025

Business Name Used: Bears r us

Online Purchase - Scam Website

I ordered a product on the website and it started tracking after a few days. Then it stopped and then I emailed them and the email went to outbox so it was a fake email. They didn't leave any other way to contact them. Then the whole website was gone.

Dollars Lost: $53

Unknown Location

Date Reported: July 5, 2025

Business Name Used: Labubu USA NEW

Counterfeit Product

While visiting Chinatown with my child, we stopped by this store, which had Pokémon trading cards on display. We purchased 5 booster packs at $4.99+tax each, plus a Labubu doll. When we opened them at our hotel, we realized everything was fake Pokémon cards: - Very thin card stock - Misprints on the front and back - Missing holographic effects - All packs were resealed to look new - I showed the cards to our trusted local card shop, and they confirmed they were 100% counterfeit Pokémon cards. - The doll had two right hands and misprinted face paint How the Store Handled It: We returned the next day and politely asked for a refund for counterfeit merchandise. The woman behind the counter became defensive and pointed at a handwritten “No Refunds” sign. I explained that regardless of the policy, selling counterfeit goods is illegal and unethical. That when we purchased the goods we never assumed they were counterfeit. She claimed she couldn’t verify if the cards were real—which is false, as legitimate card retailers are required to authenticate products. The manager then got involved and became aggressive. He said: “This is America and everyone cheats.” When I pointed out that if I came to the store and made a purchase, both of us were engaging in a transaction of trust, where I was giving them my money in exchange for a valid product of equal value. He replied that that was my problem and that “You shouldn't trust anyone. . . All the stores in Chinatown sell fake stuff." When I mentioned I would have to report the store for not being willing to refund the purchase of the illegal goods they had sold me, he said "Go ahead, do it. File a complaint, write a review, report the store, NOBODY CARES.” Why This Matters: This store is knowingly scamming tourists, locals, and children. They are profiting from selling fake Pokémon cards, which is unfair, deceptive, and possibly illegal. Pokémon Company International should be aware that their brand is being used in fraudulent sales at this location. Stores like this damage consumer trust and hurt legitimate small businesses in the area that many of us would like to support.

Dollars Lost: $56.2

San Francisco, CA- 94108

Date Reported: July 4, 2025

Business Name Used: Heart of Shanghai Shanghai Imports Sophia’s Cafe name used on the credit card transaction

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